1/5 Ewere E. 6 months ago on Google
Dear
Walgreens
Management
Team,
I
am
writing
to
express
my
disappointment
with
the
service
I
received
at
the
#10265
Walgreens
Pharmacy
located
at
4535
Roswell
Rd,
Sandy
Springs,
GA
30342.
I
recently
tried
to
returned
a
bottle
of
Sambucol
black
elderberry
syrup,
and
I
was
met
with
poor
and
unprofessional
customer
service.
Initially,
the
cashier
was
willing
to
offer
me
a
store
credit
for
the
product,
but
when
she
needed
a
manager
override,
a
black
lady
appeared
and
refused
to
return
the
product
because
it
had
already
expired.
I
had
just
purchased
the
syrup
less
than
two
or
three
weeks
ago,
meaning
that
it
must
have
already
been
expired
when
I
bought
it.
I
found
it
frustrating
that
the
manager
was
not
sensitive
to
the
situation
and
instead
chose
to
deny
my
return.
Although
I
did
not
have
a
receipt,
I
can
guarantee
that
the
bottle
of
elderberry
syrup
was
recently
purchased
from
your
store.
Furthermore,
it
was
disappointing
to
find
out
that
the
syrup
had
high
sugar
content,
and
after
the
incident,
I
went
to
a
Whole
Foods
store
and
purchased
a
healthier
alternative
to
the
product.
The
manager
in
charge
acted
as
if
she
did
not
take
the
customer
seriously
and
quite
unprofessional.
She
was
a
black
lady,
heavyset
with
wild
hair,
and
she
treated
me
with
disrespect.
It
wasn't
just
the
refund
that
upset
me;
it
was
the
way
the
manager
treated
me.
I
cannot
help
but
feel
discouraged
by
this
experience
and
believe
that
Walgreens
needs
to
improve
its
customer
service
training.
Customers
should
be
treated
with
respect
and
given
fair
treatment
whenever
they
make
returns
at
any
of
your
stores.
I
hope
you
will
take
this
matter
seriously
and
investigate
this
incident
and
gave
me
the
refund
that
I
deserve.
I
can
be
reached
at
Thank
you
for
your
attention
to
this
matter.
Sincerely,
Shadia
Ball