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United States Postal Service

Post office Shipping and mailing service Logistics service Money order service

😠 This location is so close to home that I haven't bothered to find an alternative for the last decade. That has to change now. This place is regularly closed at times it's supposed to be open. The doors are locked at times the lobby area is supposed to be available. My final straw was nobody showing... People often mention people, time, line, open, location, post, office, service, told, packages,


Address

570 Piedmont Ave NE, Atlanta, GA 30308, United States

Website

tools.usps.com

Contact

+1 800-275-8777

Rating on Google Maps

1.70 (179 reviews)

Open on Google Maps

Working Hours

  • Thursday: 9 am to 5 pm
  • Friday: 9 am to 5 pm
  • Saturday: 9 am to 1 pm
  • Sunday: Closed
  • Monday: 9 am to 5 pm
  • Tuesday: 9 am to 5 pm
  • Wednesday: 9 am to 5 pm

Featured Reviews


Frequently mentioned in reviews: people (23) time (17) line (15) open (14) location (13) post (12) office (12) service (10) told (8) packages (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Dave C. 2 years ago on Google • 43 reviews
    This location is so close to home that I haven't bothered to find an alternative for the last decade. That has to change now. This place is regularly closed at times it's supposed to be open. The doors are locked at times the lobby area is supposed to be available. My final straw was nobody showing up for work on a Friday before the 3 day MLK weekend. One day in July of 2021, I went to this location and found a line of 11 people ahead of me. Past experience told me that if there are more than 3 or 4 people in line, it's going to be a long wait. It took 83 minutes for me to get to the counter. At about 45 minutes into the wait, both window workers just walked away for 17 minutes. They didn't tell anyone in line that they were taking a break. By then, we'd all been there so long, none of us were going to leave. They came back 15 minutes later. The contempt for their customers is palpable.
    12 people found this review helpful 👍

  • 2/5 Vanessa S. 2 months ago on Google • 165 reviews New
    A lot of my packages don’t get processed here unless I have a receipt, and they will not give a receipt unless your label was made within 24 hours… I’ve always had a good experience with the employees here. But a lot of the times they’re not open when they are supposed to be and there are A LOT of homeless people.
    1 person found this review helpful 👍

  • 1/5 Roman T. 1 year ago on Google
    Operating hours from 9-5 Monday- Friday it’s Thursday it’s 10:10 they still closed and it’s not a Holliday. I been here an hour wait for them to Open
    5 people found this review helpful 👍

  • 1/5 Nancy M. 7 months ago on Google • 20 reviews
    First off the post office did not open at 9 a.m.! No one came until 9:30 a.m. Then when I asked why they opened so late, the man became very curt and short with me saying things happen! I had ten package I needed to mail. When he got to the 8th one he asked how many more packages did I have very nasty? Did it matter? Is it not their job to take packages no matter how many you may have? I replied two more and wanted to say more but knew if I did, me and him would get into a nasty confrontation so I left it at that. I shouldn't have to deal with someone being rude when asking why are you so late opening after all, I'm the one being inconvenienced and had to wait a half an hour AND was late for my job because of it but I guess that doesn't matter! What ever happened to customer service!!??
    4 people found this review helpful 👍

  • 1/5 Harmoniah C. 3 months ago on Google • 96 reviews New
    Absolutely the worst location I’ve visited thus far. Not only did the employee complain the entire time I waited in line advising she was the only one working. She slowly worked while over 15 people in line. She just left the desk and walked away to the back wherever for over 15+ minutes leaving us all hanging unhelped for 1 hour plus so sad. Horrible location save your time, and mental headache by just not coming. You’ll thank me later promise
    1 person found this review helpful 👍

  • 1/5 Azia W. 1 year ago on Google
    I walked in an hour BEFORE this location closed, once I walked in, there was a line and I was told that they were closed. I looked at the door to see the hours posted and was then told that they were closing early because of short staffing. I had three important business packages to be sent out today. Once I walked out and got to my car, another customer walked in with less items than me and was not told to leave. I also saw a man walk in AFTER that person with a box and was told to leave. This is unacceptable and ridiculous for an establishment to turn people away ahead of business hours without signage or locking the door at least.
    4 people found this review helpful 👍

  • 1/5 Natasha S. 1 year ago on Google
    I wish I can give this 0 stars. The two ladies working the front 9/28/22 screamed at me and my service animal. After trying to show them my paperwork she still kept screaming at me and dismissing me. One of them told me to get out and leave and I said no this is my service animal I have paperwork and documentation for him. He jumped to alert me because I have a medical condition. They are very rude and disrespectful. This behavior is not tolerable.
    4 people found this review helpful 👍

  • 1/5 KM G. 1 year ago on Google
    This was my first and last time visiting this post office!!! I took an expensive Lyft to get to this post office due to the amount of boxes I had and when I got there at 9:14 am, the place was closed and people were waiting outside. Those people eventually gave up and I was the only one standing. I saw many people come and go when they saw the place wasn't open. The post office finally opened around 10:15 am but was supposed to open at 9 am. There was only one worker and she was elderly and rude. Her tone was argumentative not just with me but several others I witnessed. She charged me an arm and a leg to send my boxes a few states over. I normally read reviews before I do business with any company or location but I was in a hurry this time and had to get my boxes sent ahead of a flight and international move. I wish I would have read these reviews before wasting my time!
    4 people found this review helpful 👍

  • 1/5 GREEK G. 1 year ago on Google
    Worst post office I've ever been to! If you're lucky enough to NOT get harassed by the homeless people in the shrubbery or in front of the door way. AND if the EMPLOYEES open up on time. You will be greeted by a person an employee that will close to take a RANDOM lunch break. And you have to wait and HOPE he/she returns. Me personally, thought it would be wise just to file a complaint with a supervisor. But the employee "ERICA" (if that's her real name) gave me a FAKE number to her supervisor.
    4 people found this review helpful 👍

  • 1/5 Austin 1 year ago on Google
    It's wild that I could stand in line, leave, go to a different post office on the other side of the city, do what I needed, and drive back home and still see the same people standing in line. Slow is an understatement for this location. Updated: It sounds wild to say that we would be better off without a post office but holy hell this location is a joke. The old bag behind the counter just "closes" the store whenever she wants. Save the city the suffering and just get rid of this location.
    4 people found this review helpful 👍

  • 1/5 Ko B. 6 months ago on Google • 35 reviews
    The woman at the counter today at 4:45pm refused to take my prepaid labels packages that were outgoing. She said she’s the only person there so she can’t accept outgoing packages?? She literally didn’t have to do anything but take them to the back.. i didn’t need a receipt or them scanned. I ship hundreds of orders monthly. I’ve never heard of someone not accepting my packages to be sent out because “they’re the only one there” disgusting!!!!
    2 people found this review helpful 👍

  • 1/5 Kimberly B. 5 months ago on Google • 3 reviews
    The man behind the counter was rude to each customer in front of me. Line out the door, waited over an hour. He had a problem with everyone for different reasons. Watched him harass an elderly man trying to ship a seashell. Patronize a woman with questions about an application. Talk down to a guy with a question about shipping times. Wouldn’t allow anyone to speak to him without interrupting, talking over them, belittling them for asking a question. Truly one of the worst customer service experiences I have experienced in my life. I understand that this job must be frustrating after a while, but there is no need for that kind of behavior.
    3 people found this review helpful 👍

  • 1/5 Chanel S. 1 year ago on Google
    Worst because the lobby hours on Saturdays is 9-1. It's 9:28 am I gotta wait 30 minutes in the cold because they lost the keys to open the building. I don't have a car to go and come back like that 😡😡😡😡🖕🖕🖕🖕🖕
    3 people found this review helpful 👍

  • 1/5 Keith D. 6 months ago on Google • 38 reviews
    I watched them screw up mornings for more than a dozen people on Saturday morning. They are listed as being open at 9:00 a.m. I was there from 8:55 to 9:30 waiting for them to open and saw a whole bunch of people come and go. I left and came back at 10:15 and there was a whole new swarm of disappointed people with the doors still locked. And it's not the first time this has happened.
    1 person found this review helpful 👍

  • 1/5 Joseph S. 8 months ago on Google
    I went to the USPS on Piedmont this morning to get a money order. The rep, Mr. Reese, seemed to get into it with everybody there. I approached and said good morning and how are you hoping to ease the tension. This didn't help as he continued to talk over me and not listen to the questions I was actually asking. Instead, he wanted to tell me things that I didn't inquire about. I expect more from Government employees. Especially in an industry that has been on the verge of closing for decades. If people don't want to do the job THEY applied for, quit, as I'm sure they're are people willing and ready to do the job correctly.
    2 people found this review helpful 👍

  • 1/5 Doyin O (. 9 months ago on Google
    This post office is Hell's Waiting Room. I don't mean to be rude but the elderly lady frequently working here is so old. I actually have no idea if she still knows the system. If she does she moves at a glacial pace to get anything done. America, please allow this woman to retire so this post office can be staffed correctly. Someone MUCH faster and more efficient should be at the helm if it's only one person behind the counter!
    2 people found this review helpful 👍

  • 1/5 Madeline J. 10 months ago on Google
    You may wait and not even get helped. I arrived at 4:45 (15 min before closing) and waited until 5:15 before being told no one else would be helped. She did announce that she would stop serving people sometime after 5, but this was after I joined the line so I decided to take my chances. While I understand there needs to be a cutoff, a much more effective strategy would be to pick someone to be the “end of the line” instead of making it a surprise. She also said they are not allowed to lock the door until 6pm, which is ludicrous if they are going to allow people to come in and waste their time waiting. I have come one other time and mailed a package and it was very very slow that time as well.
    2 people found this review helpful 👍

  • 2/5 Sean P. 8 months ago on Google
    I’ve had a P.O. Box here for 10 years. Sometimes line can be long if I need mail services but staff was always friendly and remembered me. But just this week my box had expired 1st of the month (my summer slows down and don’t need to go there as often) and a new teller would not let me renew without filling out all new paperwork and 2 forms of ID. Another teller knew me but new person might’ve been training someone and needed to show how to manage someone who’s probably made 200 visits into the branch by not being flexible. I live 20 mins away now and didn’t have the ID on me, I just gave him my key and told him to keep my catalogs. Where is the community? Treat regulars right and they’ll stay customers.
    2 people found this review helpful 👍

  • 1/5 Isabel G. 1 year ago on Google
    Went there today and there were several people waiting for ANYONE who worked there. There we no employees to be found, a women said she had been waiting since 12pm......it was 2:30. Supposedly a man showed up and said they went to lunch around 12??? horrible place horribly run.
    2 people found this review helpful 👍

  • 1/5 Daniel R. 1 year ago on Google
    The quality of service, as expected, is beyond sub par. Fire these people and find someone motivated for a fresh start. It’s a sad event the day I have to come here.
    2 people found this review helpful 👍

  • 1/5 Amy H. 1 year ago on Google
    Worst customer service ever. I was actually the only one in line but the woman behind the counter, Bridget, was extremely rude and was intentionally operating at the slowest pace possible. Then her “copier broke.” Then she refused to fill out a simple piece of paperwork for a broken item, saying I didn’t have the right form after it was emailed to me by the international postal service. It was an incredibly frustrating experience and I ended up leaving without her helping me. I guess that’s why they call it “going postal!”
    2 people found this review helpful 👍

  • 1/5 guyxangel68 2 years ago on Google
    Only one lady working the front. Two people in line getting help from her filling out a passport application one at a time.. about 20 min process for each person.
    2 people found this review helpful 👍

  • 1/5 gravity 2 years ago on Google
    Horrible service. Help the older desk lady when a customer was cussing out her out. Went to go get a label that was need and came back and was given the same issues. Great customer service is not hard to give. I would not recommend giving this location any business. Your business should given to places where you are appreciated and valued.
    2 people found this review helpful 👍

  • 1/5 Daisy S. 5 months ago on Google • 26 reviews
    0 stars. Moved to Atlanta from the UK 2 weeks ago and went in here (my first time in an American post office, unfamiliar with all the services on offer) to try and send an important document back to the UK using expedited delivery. Picked what I thought was was right option while waiting in a SLOW line, but asked the man at the counter for advice due to timelines just to check, and rather than simply being kind and helpful he was patronising and spoke to me as though I couldn’t read. I went away to address the envelope he recommended then came back up and got served by the older woman instead, she questioned the postcode I’d written on the address (like I don’t know how to write my country’s own postcodes) and then when I asked about the price not matching the one on the board proceeded to argue with me or just point in an annoyed way at her screen about things rather than explain to me the services as I’m asking questions. Her attitude stank and neither of them should be in customer service. I am absolutely not used to being spoken to like that, and it’s especially uncomfortable when you’re new to a country, so I literally walked out to go somewhere else. Also… one singular pen in the place for everyone to use! Never going back!
    1 person found this review helpful 👍

  • 2/5 Emily C. 1 year ago on Google
    Line can be super long. Sometimes, it will be closed in the middle of the day. Homeless wander around a lot in this area. AC is cool here in the summer! It’s nice and clean inside.
    1 person found this review helpful 👍

  • 1/5 elever g. 2 years ago on Google
    Of all the usps office this is by far the worst one. Rude older woman giving customers a hard time wasting their time . They close during open hours its dirty and smelly inside nobody is at the front serving
    1 person found this review helpful 👍

  • 1/5 BAD B. 1 year ago on Google
    They lost my $300 package (lightsaber) and I can't get a refund on it either. It's been stuck here for a month and I was wanting to see it before I got shipped off to basic training.
    1 person found this review helpful 👍

  • 1/5 Ronnie L. 2 years ago on Google
    Absolutely horrible! Been trying for 3 days to mail something and find a package and all three days had to leave because they are so slow!! Here now and people are leaving. Only reason I keep trying is because they said a lost package of mine is here. You also get harassed outside by homeless people Everytime u visit. Bring water and a snack because they don't even try to hurry? Wish me luck today!
    1 person found this review helpful 👍

  • 1/5 Alyssa K. 4 months ago on Google • 10 reviews
    Late to open. Not cool when you’re on your way to work and just want to drop something off quickly.

  • 5/5 Surinder C. 1 year ago on Google
    Definitely here to change the narrative. I was nervous to come into this location based on the reviews. But Burchette and Erika was amazing. Very helpful and professional.

  • 1/5 Just for My Reviews and P. 2 years ago on Google
    Higher up need to HIRE more people. The older woman has been the only worker at this location and has been doing all jobs in her one position. She has to close early to do the rest of the work BY HERSELF. I was frustrated when I had been in line and then wasn't able to ship my items. But not frustrated at the worker. I would say every single person has had an experience of being shortstaffed. There are frequent customers that understand and know what position she is in. This location is a very populated area, its in ATLANTA, so not even having two workers would be enough. So how can they expect ONE worker to all jobs by herself all the time?? Call the executive team of the USPS to get her more help because she is really trying her best.

  • 1/5 Timothy I. 7 months ago on Google
    Why is it so hard to open a business on time? So disrespectful. Others have commitments and schedules to keep - I know this doesn't concern the employees here - but do your job and open the business on time.

  • 1/5 sme5991 2 years ago on Google
    Miserable and rude employees. Always closing earlier than their posted hours.

  • 1/5 Denes J. 2 years ago on Google
    9:40 am and the doors are still locked on a regular old Wednesday! How embarrassing

  • 1/5 William H. 2 years ago on Google
    Don't try to go here at 9am on a Monday. They're not open. Oh, the posted hours SAY they are, but they sometimes don't get around to unlocking the front door until closer to 10am.

  • 2/5 Hua Y. 2 years ago on Google
    At least the lady here is working faster than the one at W Peachtree St NW.

  • 5/5 Kyra O. 5 months ago on Google • 1 review
    I wanted to say I will truly miss Mr. Reese , he helped me out so much with my packages . I’m not an easy task lol I usually have 15+ orders and he’s always patient and efficient . Great person , great spirit and I’m glad I was able to meet him . I won’t even go to my regular post office , so don’t go by the reviews this is on of the best post offices I’ve experienced .


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