After multiple trips here I'm confident this is the worst dunkin in this area. Not only do they constantly mess up the order and are out of common items, they also make you feel like a bother to them. Yesterday I got two pieces of plastic in my drink, that was the last straw.... the employees simply do not care.

Easily the worst dunkin ive ever been to. They got my order wrong the first time i went and instead of remaking it they just tried to fix it but it didn't turn out at all like usual. Same for the bagel, it was smaller than usual and had less cream cheese than any other dunkin. The second time i was not greeted at the drive through, there was no one in line but i had to wait several minutes to order. The staff was not friendly about it. I then pulled up to the window only to be ignored for several more minutes, partially while 2 employees just chatted. When i got my drink the flavor was about half as strong as when i order anywhere else and my cup was under filed by about 4 or so ounces. I will never go back.

I placed a mobile order and used points to get munchkins. I get there and was told they have no bakery items left. I asked for a bagel and said I’d have to pay more. It was made out that it was an inconvenience. I needed to get somewhere and I was ok eating a bagel as a whole. I wasn’t given the option just that I would have to pay more. I told her I used points and that if I gave her a minute she could help. I was so pissed at this point between her attitude and lack of help I drove off. I don’t even care I lost 300 points because I left hungry and I wasn’t going to be helped and I have to go to my job. Never coming back here. Bad customer service.

This Dunkin needs training, the nastiest ice coffee I’ve ever had in my life. I asked for a caramel ice coffee. She gave me an ice coffee with barely any ice with a pack of sugar sitting at the bottom. Every time I come here the quality of my drink is terrible. I’m not coming to this Dunkin anymore I’d rather drive further

I visited this Dunkin Donuts yesterday and placed my border on the drive thru, when I got to the window the young lady asked my what my order after I had already repeated it twice. I told her and then she said oh I got it. She proceeded to hand me my Tea which was incorrect and I told her and she said well you have to take it because we have no more tea bags to remake it. So I took it handed her payment. She then said well we don't have any plain stuffed mini bagels only everything, well I didn't want that so I said well can I have my money back. She explained that she couldn't do refunds only a manager and so I said well get me a manager. She then asked me to pull up front. I did and waited but no one came out so I went inside where I saw another associate tending a gentleman there and I asked her so what are we going to do about my refund. She had no idea what I was talking about, keep in mind I am still waiting for my wakeup wrap as well. The girl at the window says well I told her we did not have the bagels and she had to pick something else so I pulled her up for her tonfigure it out. WHO DOES THAT. Long story short she said well if you don't get something else I am going to call the police because you are being disruptive so I said go ahead call them. So I waited until the cops showed up 2 patrol cars mind you for the Dunkin Donuts bandit. Asked for number of store and guess what number not in service. Cannot pay the bill I presume with service like that they should just close the business or hire people who want to work.

Tonight was terrible. The young man working the counter had us repeat our order three times then again at the window. He didn't give us a receipt and took his time getting the order. We asked for three simple things.. when we said we want our money back he said he didn't know how and the other girl is new and oh no she just left. We drove away. No thank you and no telling what he was actually trying to give us. Worst experience at Dunkins ever.

This is the worst Dunkin' Donuts I've ever been to the service is bad every time I make an order it never comes out right. A couple of times my son and I came in to order breakfast sandwiches the inside was cold the cheese was not melted. And sometimes when you have an issue it's like they have an attitude.

I was the only one online so I can't blame it own being busy. I ordered a toasted cinnamon raisin bagel with cream cheese on the side. Get back to work and I was given a barely toasted plain bagel. Shame on my for not checking before I got back to the office but it was one thing and no other customers.

Service is horrible. Employees are more interested in their cell phones than attending customers. Also, when given feedback about this, they just say "Ok, have a nice day" rather than really doing anything about it. No wonder this place is empty during peak rush/breakfast hours.. Use your hard earned money somewhere else where they care about getting your business

I’m not the kind of person to leave reviews but I have to after so many chances. The customer service is horrible, too busy worried about the drama going on than the customers. I’ve been multiple times and asked for no cheese and have gotten it on my sandwich which my boyfriend can’t eat because he’s allergic to cheese. Coffees have been unmixed and tasted like expired milk. The only nice worker there is I think the manager , she atleast checks the orders. Would not recommend to anyone. Go to brace or kresson, don’t waste your time or your money. Spent my last $10 on a sandwich today just for it to be completely messed up.

Okay so, this place is right by my house. I go there for convenience because it’s on my way to work/the gym, etc. I’m most likely going out of my way to not go back ever again. They’ve messed up my order multiple times (giving me a plain non toasted bagel with no cream cheese when i asked for a plain bagel toasted WITH cream cheese, no caramel in a CARAMEL ICED COFFEE to name a FEW)… and my friends have had this issue too. Today I was on my way to work and the guy who took my order and gave it to me didn’t give me my debit card back… i didn’t notice so when i got to work i panicked and a family member went back and got it. but before this, i went on google and called the number to see if they had my card, and when i called this lady answered the phone in Spanish, clearly a personal phone number. It’s safe to say this isn’t the right number for this location, and this poor lady probably gets calls all the time. So i couldn’t even call to see if they had my card and my family member physically went over there. I appreciate them holding my card for me, but um, how about giving it back on the spot. I work in food service part time so i understand errors are made all the time (i make them every day) but to have so many over and over and that they forgot to give me my card back, it was just the tipping point for me.

This place was pretty good the first couple times we came, it was the only dunkin we preferred for a bit. Now when we come here they barely fill the cups and the coffee taste like water very disappointing and a waste of 5$