I brought my wedding band and engagement ring to the Smithville Jeweler to have it rhodium plated, cleaned and inspected for any loose diamonds and prongs. My ring had been repaired in the past by a different jeweler who has since retired and that is what lead me to Smithville Jeweler. I left my rings with one of the workers and was told the jeweler would be in contact with me and that it should be done in 10 days. 2 days later a women from the store called me back to ask what I wanted done with the rings. I found this interesting as I had the receipt and the receipt had what I wanted done written down on it. I explained to her what I wanted and she relayed that to a man in the background (I’m assuming the jeweler). The jeweler asked some questions which I couldn’t hear, the women then repeated them to me and she relayed my answers back to the jeweler. This went on 3 or 4 times before I just said can I speak to that person you keep talking too and cut out this middleman nonsense. She put him on the phone and he explained to me that it costs $65 per ring to rhodium plate it and that it would need to be cleaned before he did that. If he cleans it diamonds could pop out and if that happened (which he led me to believe would happen) it would cost $75 to replace each diamond. He said the prongs were bent and overall the ring looked like there had been a lot of wear and tear on it. I went back and forth with him, asking him a number of questions and he finally said, “I would suggest just putting your diamond into a new setting, I don’t see the point in throwing good money on bad and truthfully I don’t even want to put this into my machine”. He said the setting wasn’t that good and that the prior jeweler who had fixed it didn’t do a good job on it. I picked my rings up that day and found a different jeweler. This new jeweler I went to, said the setting and repair job was fine, he cleaned my rings, inspected my rings, fixed some loose prongs, soldered both my rings together and rhodium plated both of them for $60.00 and it was done in 3 hours. I have no clue why I got the run around from the Smithville Jeweler. If he didn’t want to work on my ring, I think he should have just said so instead of making up excuse after excuse.

Went here to have my watch sized. Staff was nice. However, the man who actually does the sizing was very odd . What an infant! He complained about how horrible his life is for 10 mins only to tell me he can’t size my watch. He immediately recognized the watch brand because it’s a nice brand but then told me they’re tough to adjust. After a few moments of picking out different tools and slamming them back in tool box out of frustration he gave up. My watch broke his tools? Ridiculous. I went to Joseph Jacob Jeweler in Hamilton Mall and and the woman was kind, professional, and did the job in 10 mins.

Fantastic staff. Debbie went out of her way to help me. I stopped in to resize my engagement ring with no former knowledge of high quality jewelry. I appreciated her honesty, friendliness, and the time she spent with me. I walked out with exactly what I wanted and a sparkling ring, which made my day. I will definitely be returning.

Appraisals, repair work onsite, beautiful high end jewelry in every style, watches, one of a kind, custom work, & EXCELLENT prices along with sales? What more could you asked for. They are honest people & family owned.

My wife and I had issues finding my ring size in a style we liked. So we decided to wait and had place holder rings for our wedding. Today my wife saw the jewelers as we were passing by so we stopped in. They had my size and a large selection all the way up to 14. The woman who helped us already knew my ring size by looking at them (I was off) She was also the best person I have ever worked with at a jeweler. Sweet, kind, funny, and very patient with us. For us, it was the best experience. I will recommend anyone to this place.

I went to have a diamond replaced on my wedding band. I was skeptical but, the man who I worked with assured me. It turned out better then expected. Invisibly set princess cut stones. He did right by me. I'll be back, like Arnold. I was in fact back in less then 24hrs for a refund. They were pleasant.

Very helpful staff and knowledgeable jewelers! I took a sentimental string of pearls in and they gave me professional and honest advice about putting one of the pearls into a ring. They ultimately helped me find the best solution and I love my ring. They also checked my wedding and engagement rings for me and found a huge crack-they showed me under the microscope-and ultimately saved me from losing my diamond! They have a forever customer here!

I have been to Smithville Jewlers before for same day ring sizing service. The Jeweler was not in ,but the associate gave him a call and he came Wright over. We were done in about 30 mins!! Today,the day after valentines, I went in with my new ring for same day sizing. He informed me that being that diamonds are on the sides and going two sizes down,that their was a chance that the diamonds could come loose or pop out. I know how great of job he did before and trusted in experience and honesty. It was two hours as they said it would be,and my ring looks like it was never sized!! Amazing customer service and he takes pride in his work!! Highly recommend!!