1/5 Crys J. 1 year ago on Google
First
off,
my
boyfriend
and
I
googled
reviews
on
this
restaurant
prior
to
visiting.
We
figured
since
there
were
so
many
5
star
reviews,
our
experience
would
be
great
considering
the
beach
is
footsteps
away.
Upon
entering,
there
were
two
Caucasian
females
at
the
entrance.
Neither
one
acknowledged
us.
They
were
conversing
about
one
being
a
new
hire
and
how
the
customers
will
love
her
because
she’s
so
“Great”
at
what
she
does.
They
literally
looked
at
us
and
continued
to
converse.
I’m
not
sure
if
one
was
off
the
clock
or
whatever
the
case
is,
but
it’s
completely
unprofessional
to
disregard
customers.
After
a
minute
or
two,
they
both
walked
off
and
we
were
standing
there
waiting
to
be
greeted.
A
woman
came
out,
had
us
seated
after
two
mins
because
they
were
cleaning
the
table
we’d
be
seated
at.
A
few
minutes
later,
we
were
greeted
by
our
waitress.
We
placed
our
order
which
included
appetizers,
main
entree,
and
drinks.
It
took
about
thirty
minutes
JUST
to
receive
our
drinks.
We
spent
over
an
hour
and
a
half
waiting
on
appetizers
that
didn’t
come
out
until
after
our
entrees.
We
inquired
what
the
delay
was,
and
was
given
three
different
stories
from
three
different
waitresses.
One
mentioned
that
there
were
new
chefs
hired,
who
didn’t
know
how
to
make
a
lot
of
the
orders.
That’s
fine,
because
we
all
need
to
have
patience
as
things
take
time
to
work,
right?
Another
waitress
mentioned
the
chefs
had
to
remake
the
appetizers
but
failed
to
specify
on
what
exactly
was
the
reason
our
orders
had
to
be
remade.
The
coconut
shrimp
was
decent,
but
I
honestly
feel
it
was
because
we
were
beyond
famished,
as
we
waited
over
an
hour
and
a
half
for
food.
My
boyfriend
had
the
“Seafood
Combo,”
which
literally
reminded
me
of
the
frozen
Gorton’s
fish
you
buy
at
supermarkets.
Attached
are
the
photos
of
our
meals.
His
fish
looked
as
if
it
were
refried,
and
our
fries
were
mostly
burnt.
What
shocked
me
about
this
whole
ordeal,
was
the
fact
other
guests
who
arrived
after
we
did,
were
served
first
and
in
an
efficient
manner.
We
felt
as
though
the
staff
were
literally
picking
and
choosing
who
to
serve.
Our
waitress
didn’t
receive
a
tip
and
I’ll
explain
why.
In
that
hour
and
a
half
of
waiting,
she
checked
on
us
ONCE,
which
we
felt
was
beyond
unprofessional.
It
doesn’t
hurt
to
reassure
your
guests
that
although
there’s
an
issue,
you’re
doing
your
absolute
best
to
change
the
narrative
so
that
this
won’t
happen
again
in
the
future.
We
spoke
with
a
manager
who
didn’t
charge
us
for
the
HORRENDOUS
appetizers.
Although
we’re
grateful
for
that,
it
doesn’t
satisfy
us
that
this
was
our
first
experience
and
definitely
our
last.
We
understand
that
everyday
won’t
be
100%,
but
in
the
same
breath,
this
is
an
establishment
that
is
showing
us
their
food
is
a
reflection
of
what’s
really
going
on
in
the
back.
I
don’t
think
corporate
would
appreciate
the
fact
that
plates
like
these
pictured
are
being
served,
nor
do
I
believe
they’d
appreciate
the
lack
of
customer
service.
Also,
your
staff
should
be
aware
that
when
it
doesn’t
seem
“Busy,”
it’s
not
the
time
to
converse
about
non
related
work
issues,
especially
when
your
guests
can
hear
you.
When
the
appetizers
came
out,
we
were
beyond
disgusted.
My
boyfriend
ordered
the
“Peel
&
Eat
Shrimp,”
which
states
they’re
“…served
hot
and
topped
with
Old
Bay®
seasoning.
Served
with
our
house-made
cocktail
sauce.”
They
failed
to
mention
that
the
shrimp
aren’t
cleaned
AT
ALL,
and
it’s
literally
sprinkled
with
Old
Bay
seasoning.
Where
is
the
originality
in
that?!
I
wouldn’t
waste
my
time,
nor
money
at
this
restaurant
ever
again.
It
sucks
because
you
guys
have
the
blueprint;
a
huge
restaurant
overlooking
ocean
views,
so
many
staff
members,
and
you
all
have
dropped
the
ball.
So
many
issues
that
need
correcting,
and
I’m
hoping
someone
from
corporate
can
visit
and
shed
light
so
you
can
bridge
this
gap.
Another
issue
I
noticed
is
the
lack
of
cleaning
when
a
guests
leaves.
I
was
very
disappointed
by
the
napkins
and
food
all
over
the
floors
outside,
especially
on
the
actual
beach.
Again,
you
guys
have
the
blueprint.
You
have
to
do
better!!