AtlantiCare Regional Medical Center, Atlantic City Campus image

AtlantiCare Regional Medical Center, Atlantic City Campus

Hospital ā€¢ General hospital

šŸ˜  Horrifying nurses! Arrogant & superior attitude. Mean for no reason to patients & family. Not the brightest crew & they take there time and donā€™t appreciate having to move. Iā€™m all about nurse appreciating but whew youā€™re lucky if you survive this place. Itā€™s extremely sad, I know itā€™s not an easy... People often mention hospital, waiting, room, pain, hours, nurse, staff, care, people, good,


Address

1925 Pacific Ave, Atlantic City, NJ 08401, United States

Website

www.atlanticare.org

Contact

+1 609-345-4000

Rating on Google Maps

2.70 (231 reviews)

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Featured Reviews


Frequently mentioned in reviews: hospital (18) waiting (17) room (16) pain (13) hours (12) nurse (11) staff (11) care (10) people (10) good (9)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Heidi J. 1 year ago on Google
    Horrifying nurses! Arrogant & superior attitude. Mean for no reason to patients & family. Not the brightest crew & they take there time and donā€™t appreciate having to move. Iā€™m all about nurse appreciating but whew youā€™re lucky if you survive this place. Itā€™s extremely sad, I know itā€™s not an easy job but itā€™s also not easy being a patient. Being from NYC I suppose Iā€™m spoiled but this was beyond awful. Do yourself a favor go anywhere else. Total nightmare.
    8 people found this review helpful šŸ‘

  • 1/5 Joseph D. 1 year ago on Google
    What absolute disgrace. Ignorant uncaring staff. Waiting room was dirty, bathroom doors didnā€™t lock, request were ignored. A child threw up and it sat there for hours and no one cleaned it. My wife was put in a dark room and forgotten. They forgot connect her iv. They checked off she had an ekg but did not. Her every request was ignored. The prescription for pain meds was filled incorrectly and 2 days later the pharmacy said no one has called the back.
    6 people found this review helpful šŸ‘

  • 1/5 Elizabeth D. 1 year ago on Google
    I was desperate for help. My daughter is manic depressive and drinks. She also suffered a head injury two years ago, which has affected her skills. They promised me theyā€™d come over my house in the morning to evaluate her, and I waited for hours. They never showed up. I called, and they said she has an alcohol problem and call the police. I was devastated. I wanted to get help for her psychiatric problem and all I got was an ā€œI donā€™t careā€ attitude. I feel so hopeless and depressed. Nowhere to turn. Nobody cares.
    4 people found this review helpful šŸ‘

  • 1/5 Keith R. 1 year ago on Google
    I wouldn't go here, they don't even care about your well-being. You could tell them you just attempted suicide and they will literally just discharge you after like not even 30min of being there, you won't even get a chance to talk to someone and they just make you feel so douchy and invalid for feeling how you feel and a hospital is literally the last place anybody needs that kind of BS.
    4 people found this review helpful šŸ‘

  • 1/5 Kelly P. 1 year ago on Google
    Horrible experience, I arrived for leg pain to get the xray I had to walk back and forth .. when I was DC i was almost handed the wrong paper and then told I'm getting a script of motrin I tried reading the paperwork but I was told the room is need to get out .. when I arrived home I noticed no script and in my charts it's stated I'm on a narcotic. No wonder I was treated poorly. .................. ***** edit surgical department was awesome they get 5 +.. the staff was wonderful... but , I still back up my experience with urgent care department...
    4 people found this review helpful šŸ‘

  • 5/5 Darshan S. 6 months ago on Google ā€¢ 74 reviews
    I believe AtlantiCare is one of the better hospitals in Southern New Jersey, and their being in the Atlantic City region is a boon to the area. Three different surgeries for my Mom - two at the Mainland Campus and one at the Atlantic City Campus, the latter one being of a complicated category, and they have done a fabulous job. Their services and sincerity are unquestionable. Much appreciation and kudos to them. They have done a very good job. I can tell you that they treat patients with much compassion and courtesy. A truly good set of people who care.

  • 1/5 Dina S. 6 months ago on Google ā€¢ 69 reviews
    They ll treat you only if you dying. I came for severe bladder pain suspecting kidney disease. No blood test, no IV, since they considered my case is not emergency. Just gave me 1 antibiotic and discharged. Of course will send me 2000$ bill for this

  • 1/5 Aaron W. 5 months ago on Google ā€¢ 28 reviews
    Pictured below, is the absence of compassion. This woman, brought in by ambulance, was wheeled into the waiting room in obvious abdominal pain, stating, in fact begging in the best English she could muster, to lay down. My wife and I were there eagerly waiting for news about a family member who had been taken into the ER by ambulance. Politely and patiently, we asked three times over three hours for any news, any update, anything, only to be essentially told the ER was very busy and to just wait longer. Eventually we were told someone was going to come out and speak with us, but 45 minutes later, after my hands couldnā€™t take any more wringing, that hadnā€™t happened either. During this entire debacle, the first hospital employee to approach this woman, seeing her distress, asked if she needed to throw up, but the woman didnā€™t answer. A moment later, a male employee emerged from triage with a vomit bag. When she pushed it away, saying she didnā€™t need it, he uncompassionately told her to take it anyway. They went back and forth three times, and he ultimately shoved the bag into the basket behind her chair and retreated back into triage, because he had done his good deed for the day. Moments later, just before this picture was taken, she slid to the floor in an obvious attempt to find a position of comfort, only to have security arrive moments later and insist she allow them to place her back in the chair, telling her she couldnā€™t lay on the floor. She protested, and eventually one of the guards went to the triage door in what seemed to be an attempt to get their opinion. Unfortunately, the soulless pig that happened to be closest to the door explained, in the most contemptuous voice she could muster, the woman did not fall, she watched the woman lower herself to the floor, and that she was fine. Somehow, the womanā€™s presence on the floor and her obvious distress was overshadowed by how she got to the floor and whether or not it was all an act. Moments later, as vomit bag guy walked by again, she asked him to be placed in a bed. Barely breaking his stride, he told her there were no beds available and that they were doing their best. Since then, 25 minutes later, they have taken two other walking patients into the ER, with one of them suggesting this woman be allowed to go ahead of them. She has moved herself six times in an effort to find a position of comfort, and has given up on requesting help from the staff. Four hours later, on our way back to another waiting room, still with zero news in hand, I again heard all about how busy the ER was while I snapped a second picture. Compassion people. When all it takes to get a woman off the floor is for someone to slap a sheet on one of four empty beds, it only takes 2 minutes of compassion to make it happen. In a department where the employees facing the waiting room have maybe had a little too much inner city ER interaction, the compassion ran pretty thin. But when the department failed to recognize that something as simple as a 60 second update would have given me all I needed to stay calm, how can they be expected to see a woman on the floor?
    2 people found this review helpful šŸ‘

  • 1/5 Slot A. 7 months ago on Google ā€¢ 9 reviews
    Don't bother with this emergency room if you can help it. This is the 2nd attempt at getting help there in 2 years and both times they pushed me right out the door. There is no compassion for someone scared for there life. I literally heard 1 person crying there eyes out in fear and another screaming she couldn't breathe for 1 hr. This hospital completely lacks empathy and I would never send my worst enemy there. The staff should all be ashamed to hold a degree in the medical field. Yes we are all human but I hold them to a higher standard when your dealing with peopels lives. Get your act together please for the care of some very nice people. I will note the xray team was very nice. The Dr herself was a complete spineless waste of space. Sorry whoever you were.
    2 people found this review helpful šŸ‘

  • 1/5 Karen L. 4 months ago on Google ā€¢ 38 reviews
    I would give this place -5 stars if I could. Terrible experience. After waiting for over 2 hours to see a doctor, I Googled the symptoms I had and helped myself. Started to feel better on my own. Left this place without their "care" when the sun was already rising. The waiting room was smelling horribly, and it was dirty. Public hospitals in other countries have much better service than this place we are expected to pay for.

  • 1/5 Health H. 1 year ago on Google
    Worst ER I have ever been to. I understand being busy and short staffed but they were rude to everyone. My friend was with me and would politely ask for an update as to when I would receive care. The rude nurse with butterfly tattoos and male doctor told them, "calm down, your friend will live". After 4 hours sitting in the ER waiting room suffering I got taken back and placed in a chair with a bunch of other sick people. The people around me were complaining and cussing out the nurses it was literal he**. There was this older lady who said she had been waiting 3 hours just to be discharged. After them giving me fluids I decided to leave as I realized I was still not going to be helped for a long time and I was still in debilitating pain.
    2 people found this review helpful šŸ‘

  • 1/5 Renee C. 10 months ago on Google ā€¢ 3 reviews
    Came to the hospital at 9am sore throat, you can feel my neck swelling up, chest hurts from coughing so much. This hospital has gone downhill so bad. The took me out of the bed set me in a waiting area for a doctor to come and talk to me I swill never return here again. If I have to go to my doctor in the morning cause they was to lazy to do their job I will see a lawyer.
    1 person found this review helpful šŸ‘

  • 1/5 Rolling Through A. 1 year ago on Google
    The nurses there think things are funny. When dealing with homeless. One nurse that was caring for me. Ripped the IV out of my arm. Leaving it bleeding, she did this on purpose and went laughing about how people come in there just to get something to eat. Etc. and then again went in for mites same nurse again joking about how funny it was. When she came to discharge me. She was again not professional about it. And didnā€™t even tell me what the cause of my rash. I had to ask her. This nurse has no people skills dealing with the public. And is not sympathetic. Told the other nurse or doctor that I should figure it out on my own to what it is that happen. Went on to talk about when she was in school learning. The profession. This hospital will continue to miss, treat its patience until there is a lawsuit against them. I pray that they donā€™t treat other patients like this. They are there to help people. Not make fun of them.
    1 person found this review helpful šŸ‘

  • 1/5 gabriela V. 1 year ago on Google
    The 1401 Atlantic Avenue AtlantiCare Regional Pharmacy MISLEAD* my husband Thomas into thinking that part of his meds were ready for pick up wen NOTHING* was ready for pick up. This happened on 5/27/22 when a female rep took his call between 5pm & 6pm. Sometimes this place also tries to get u to come back on another day for your meds instead of asking us IF we can wait for them if/wen all our meds are not all ready LEAVING THEIR CUSTOMERS WITH THE IMPRESSION; that we ought to be more concerned about what's more convenient for them than it should be for their customers.
    1 person found this review helpful šŸ‘

  • 1/5 Emily D. 8 months ago on Google
    Hospital has always been horrible but it just keeps getting worse. Unfortunate that the ER staff is so rude and uncaring aside from the hours of waiting, the lack of cleanliness and safety in the ER waiting room. A shame that a 75 year old with a 2 day old kidney surgery had to wait 4 hours to be seen , while complaining of fevers, nausea, abdominal pains and dizziness. Wouldnā€™t even give her a blanket while she was waiting. JUST HOPE YOU NEVER HAVE TO VISIT THE ER WHILE IN AC!
    1 person found this review helpful šŸ‘

  • 1/5 Jasmine I. 1 year ago on Google
    Dr. Nixon refused to give my dehydrated mother, who had fluid around her heart, IV fluids without any explanation. The nurses on duty refused to provide an explanation as well. My mom complained of pain in and around her heart for days and she was given no meds for pain relief aside from Tylenol. This hospital is the worst Iā€™ve ever experienced. I wouldnā€™t send anyone to be treated here!
    1 person found this review helpful šŸ‘

  • 1/5 Jeremy E. 3 months ago on Google ā€¢ 12 reviews New
    AtlantiCare is the worst medical care company I have ever had the misfortune to encounter! They will loose medical records and provide substandard treatment! Go anywhere else for your own safety.

  • 1/5 david b. 4 months ago on Google ā€¢ 5 reviews
    Staff is not concerned. Busy talking. Waited 3hrs in empty hospital. All staff around booth immature and as a tem. This is not the hospital to visit. Go to Mainland or Northfield. A.C.M.C will leave you in the hallway on a bed next to the janitor closet while they socialize and cater to only certain patients.

  • 5/5 Ashley T. 1 year ago on Google
    The pediatric floor has such a good staff. I would say 1 nurse wasnā€™t so kid friendly but the main ones I had for my daughter was RN Haley and she made me so comfortable. It puts you at ease when you have a great nurse with your child. Even the respiratory therapist was amazing with her. Day shift staff was my favorite there.

  • 5/5 Tracy S. 1 year ago on Google
    Nurse practitioner Darlene ferrer was the easiest to talk to n so sweet n kind. A lot of doctors arenā€™t so nice anymore n very judgmental not this er dr. Staff nurses everyone so friendly caring n kind. I would recommend this emergency room for my children n they r closest to my heart. Thank you staff

  • 5/5 Jaimie J. 1 year ago on Google
    I went in for surgery Tues the 20th and I just want to say how thankful I am for everyone I came in contact with that day!!! They all made, what was/should have been a horrible experience, actually fun. I'm recovering now and doing OK but I love everyone there and I thank you all from the bottom of my heart!!!!

  • 1/5 David P. 4 months ago on Google
    Been waiting for 2 hours for a doctor this always happens when I come here. Doctors and nurses just walk pass. They all talk and laugh and have a good time while people are in pain. I been having stomach pain for 2 months every time I come here I never get the proper medication or treatment as I should and think itā€™s messed up Iā€™m currently stuck in Rm 12 and need a a doctor immediately and no one cares here. The worst hospital

  • 1/5 Ryley S. 5 months ago on Google
    Negative stars- my husband had a heart attack and they treated him as an overdose. He did not survive. Hospital lied. Hospital was negligent. Hospital took no responsibility. Take your love one ANYWHERE else !!!!

  • 5/5 Audrey M. 11 months ago on Google
    I was having serious stomach issues. I visited the ER and the waiting was not long at all. When I went to Mainland a month ago I had to wait for 5 hours before going back to a room. Here my wait was a little over an hour. All of the nurses and doctors were wonderful and very attentive.

  • 5/5 Patricia B. 6 months ago on Google
    Just want to give a big Thank You to Dr. Collins and the nursing staff, Techs etc. that took care of my husband in Heritage Pavillon 4th floor. Excellent Job canā€™t praise you enough. Thank You.

  • 3/5 Nattoya B. 1 year ago on Google
    I had a great experience, the per at the front desk he was help he explained that we need a mask to continue in the hospital in a respectable way. Teresa at the oncology department was help to the patient has he leaves her department, with that approach my son went up to her and asked her if she could fix his waist band, I didn't want him to but she replied with a smile yes I can put tape around it, we both said that you. While we where existing the facility we bought water from the Starbucks the lady who served us was a ray of sunshine, while we did our purchase we heard music šŸŽµ from a piano šŸŽ¹ he was so great I had to ask him for a picture and he said yes šŸ˜Š.šŸŽ¶

  • 1/5 Subject 1. 1 year ago on Google
    Feb 22 2019 went to the ER for chronic low back pain. Look on line to wait times to see if I can get in quick minimal wait so I went to mainland. Sat their for one hour. No person in waiting room except one. So I left and drove to Hammonton ER. Get right in take me in the back. During evaluation the nurse start asking the questions do you smoke drink or use street drugs. I got indignant I explained I came for treatment not to get high. Ask her to look at my chart I have bin here before for the same thing.Did not get the injection for inflammation. They stated that injection isn't safe thanks for letting me know. UNBELIEVABLE

  • 1/5 Alan P. 9 months ago on Google
    I received very bad service there, a young female worker there keep insisting me to fill out insurance information while I was naked. I ask her to give me 30 seconds to put my clothe on she refuses and keep want me provided my insurance information naked. Which is not right after that I was ask to leave the emergency room without finish treat my foot pain. The excuse they use is I stay in hospital for too long. It is early morning there is not much patients there anyway. Pretty bad place, donā€™t go there.

  • 5/5 drbresler 11 months ago on Google
    I slipped off a dock this past weekend and hit my back very hard on a retaining wall. I arrived at AtlantiCare ER and was taken back very quickly and evaluated by the ER team. Was quickly given a trauma CAT scan and was admitted for broken ribs and a collapsed lung. I work at hospitals in Philadelphia and I was truly impressed by the kindness of staff, the high quality care I received and the facility. I highly recommend this hospital for any emergent (or routine) medical needs.

  • 1/5 Victoria K. 8 months ago on Google
    If I could give this hospital 0 stars I would but I went to the hospital because I was having really bad chest pain and passed out before I made it to the hospital once I was put in a wheelchair my boyfriend is trying to tell them I need to be seen now the nurse or doctor said we need to wait because thereā€™s a sick baby. He proceeded to try to get their attention that I needed to be seen I mentioned I had chest pain twice at this point the nurse comes out laughing and goes ā€œ oh I thought they were joking ā€œ laughs again and then proceeds to tell me to wait in the waiting room. They are very neglectful didnā€™t tell me the reason I had any of these side effects just sent me home with paper work. Didnā€™t even tell me anything after they took blood everyone was terrible definitely wouldnā€™t recommend this hospital!

  • 1/5 Jennifer 7 months ago on Google
    This is the hospital where you don't matter as a patient and they love doing the devil's work. Whoever gave them a good review works for them look app their name that answers that. I could tell you horror stories specifically to this place that you wouldn't even believe me are so sick. I wish the news would do a undercover story of this place. Youd have a story and if it's the truth it's not a good one.

  • 1/5 Babak Bahrami A. 1 year ago on Google
    This is the worst ER I have ever been. Please do not go here even if you are dead. I waited their 3 hours and did not see any DRs. They sent me a bill for staying in a waiting room and I said I am not going to pay this. I even gave them my insurance information and they not even use them. I tried calling them and emailing them many times no one answered. Now they sent another one for triple price and sent it to collection. Not even they did not treat me but also they are stealing my money and trying to damage my credit score. I don't know how to express my disappointment. It is not like I don't want to pay the bill! It is just unreasonable.

  • 1/5 Gazzy G. 7 months ago on Google ā€¢ 1 review
    The morning shift psychiatrist in the psych ward with his weird little lisp was extremely rude and seemed very uneducated seriously questioning his credentials. Iā€™ve seen the way heā€™s treated me and all the other patients although I have to compliment everyone on the night shift the psychiatrist and nurses were really nice on the night shift
    1 person found this review helpful šŸ‘

  • 1/5 DontĆØ K. 5 months ago on Google ā€¢ 1 review
    Itā€™s a good thing my mom didnā€™t get her brain surgery done here. I donā€™t recommend people getting surgery here. If you need go to Penn U Hospital in Philly. They did my momā€™s brain tumor surgery. Her surgery scar literally healed in two weeks thatā€™s how good the doctors are there


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