Keep Cool doesn’t keep it cool. I just moved to this arrondissement and I’m looking for a new fitness club. There are several within a walking distance. I decided to first give a try to the KeepCool because I used to have a Neoness subscription and I know they’re partners. It doesn’t matter what country or arrondissement I live, I always take a first look at the clubs before committing to a long term subscription. And all the clubs always give a free trial, so you can see if you like it there. But in KeepCool they said « but if you get it for free, then you can go to another club and then to another club and just keep going like this. Or you can return to your country and never visit us again». So basically the manager accused me of cheating. Not cool! You just lost a potential loyal client, because I live five minutes from this gym.

Rude teenage girl with big hair and glasses in front. My 2 colleagues and I asked if she could slow down speaking since we wanted to subscribe to the gym and she made us feel stupid for asking and she didn’t slow down explaining. We’ve subscribed somewhere else because of this rude experience. Gym also segregates women and men by very insulting and out of touch and outdated gender stereotypes- womens area is specifically colored pink (with no labels on how much weight you’re lifting) and men ‘s area is black with labels accurate of course.

(Translated by Google) Well-equipped room. The atmosphere is quite good. However, I was disappointed with the managers. I had to move, I told him by phone and wanted to be transferred to another city. Unfortunately, the steps could not be taken until the 1st of the month. But despite the fact that my subscription is on the 9th of the month. I find myself having to pay 2 months at 39e90 instead of 1. Yet during confinement, I had made a gesture and agreed to pay even if we could not make it to the room. You have to be there to do something for them when it comes to money. But it is clear that they are not doing it for us. (Original) Salle bien équipée. L'ambiance est plutôt bonne. Cependant, j'ai été déçu par les responsables. J'ai dû déménagé, je l'ai prévenu par téléphone et je voulais être transféré dans une autre ville. Malheureusement les démarches n'ont pu être faite que le 1er du mois. Mais malgré le fait que mon abonnement est le 9 du mois. Je me retrouve à devoir payer 2 mois à 39e90 au lieu de 1. Pourtant pendant le confinement, j'avais fais un geste et accepté de payer même si on ne pouvait pas se rendre à la salle. Il faut être là pour faire des gestes pour eux quand il s'agit d'argent. Mais il est clair qu'ils n'en font pas pour nous.

(Translated by Google) We were billed for the last 4 months of two-person gym membership with the gym closed for COVID. We tried to call management and the gym last month with no response. No refund is in sight and we cannot cancel the monthly charge on our account without the consent of the gym so as not to break the contract. This is the most improper situation due to the lack of customer service. (Original) Nous avons été facturés pour les 4 derniers mois d'abonnement au gymnase pour deux personnes, le gymnase étant fermé pour COVID. Nous avons essayé d'appeler la direction et le gymnase le mois dernier sans aucune réponse. Aucun remboursement n'est en vue et nous ne pouvons pas annuler la charge mensuellement sur notre compte sans le consentement de la salle de sport afin de ne pas rompre le contrat. C'est la situation la plus inconvenante en raison du manque de service client.

Nice gym, but price for value is not good. + nice people + good opening hours + usually fun to train, if it is not that crowded - a lot of the equipment is damaged - no free weights (due to the concept) - very crowded in the evening (no free space) - expensive - dirty

It was as a novice that I opted for the coaching sessions with Theo. I highly recommend this approach to get started and acquire a good foundation. His personalized support made all the difference in my learning. Théo is very attentive and answered all my questions. He adapts the sessions according to our abilities and our objectives. THANKS

Top of the top! All the coaches are very friendly, never had any problems, respond quickly to my questions if necessary. I recommend ++++

(Translated by Google) I loved this room but following a move and the covid I sent a registered letter for a termination, it is unfortunately still unanswered. I'm afraid I will have to pay again this month when the room is closed and I can no longer go ... (Original) J'adorais cette salle mais suite à un déménagement et au covid j'ai envoyé une lettre recommandée pour une résiliation, elle est toujours malheureusement sans réponse. J'ai peur de devoir encore payer ce mois ci alors que la salle est fermée et que je ne peux plus m'y rendre...

(Translated by Google) I have been taken for 2 months despite the closure of the rooms due to confinement and especially despite my request to terminate the contract. I see that I am not the only one but contrary to your answers below, you are absolutely unreachable either by phone or by mail (I have tried everything for 1 month) inadmissible (Original) Je suis prélevée depuis 2 mois malgré la fermeture des salles en raison du confinement et malgré surtout ma demande de résiliation de contrat. Je vois que je ne suis pas la seule mais contrairement à vos réponses ci-dessous, vous êtes absolument injoignables que ce soit par téléphone ou par courrier (j'ai tout essayé depuis 1 mois) inadmissible

No cups for drinking, toilets in deplorable condition, changing rooms which are not lit at all and too few water points

(Translated by Google) This gym is really hot, bright, clean and with good equipment. The team is listening (even at this time of closure). I validate 👍 (Original) Cette salle de sport est vraiment canon, lumineuse, propre et avec du bon matériel. L'équipe est à l'écoute (même en ce moment de fermeture). Je valide 👍

(Translated by Google) Unable to reach them, despite an email and two calls. On the other hand, I was taken twice this month. (Original) Impossible de les joindre , malgré un mail et deux appels. Par contre j'ai été prélevée 2 fois ce mois ci.

(Translated by Google) Letter of termination sent last May, no return from them, at the same time, I block the direct debit in principle. Recently, I received a text from a collection company asking me to pay for a 2 month subscription. I contacted them but no response from them. Nothing professional in all of this (Original) Lettre de résiliation envoyée en mai dernier, aucun retour de leur part, en parallèle, je bloque le prélèvement automatique par principe. Récemment, je reçois un sms d’une société de recouvrement me demandant de m’acquitter de 2 mois d’abonnement. Je les ai contacté mais aucune réponse de leur part. Rien de professionnel dans tout ça

(Translated by Google) Paying for a room that parks women in "the pink corner" while men watch them, that's how to feel at ease and absolutely not confined to "gender" dichotomies that we are trying to forget by going to let off steam in the room. (Original) Payer pour une salle qui parque les femmes dans "le coin rose" pendant que les homme les matent, voilà comment se sentir à l'aise et absolument pas cantonnée à des dichotomies de "genre" qu'on cherche justement à oublier en allant se défouler à la salle.

(Translated by Google) A service present despite the current situation. They offer video sports sessions and that's great! (Original) Un service présent malgré la situation actuelle. Ils Proposent des séances de sport en visio et c’est top !

(Translated by Google) Thank you for the video lessons offered during the lockdown. (Original) Merci pour les cours en vidéo proposés pendant le confinement.

(Translated by Google) ZERO PROFESSIONALISM! It's been 2 months since I was taken: November despite the CONFINEMENT and December despite the letter of termination and my return to Brazil. The team is painful, I try to contact them by email and social networks: zero resolving responses. So I am in Brazil, I have no more money and I continue to be withdrawn VOILÀ! Irresponsible! Anti professional! . In day: this link that the automatic response put does NOT EXIST, they blocked me on Instagram and they no longer respond to my 2 months refund. Please note that after several negative reviews there are some very, very, very positive reviews. RUN !!! Not serious! (Original) ZÉRO PROFESSIONNALISME! Ça fait 2 mois que je suis prélevée: novembre malgré le CONFINEMENT et décembre malgré la lettre de résiliation et mon retour au Brésil. L’équipe est pénible, j’essaye de les contacter par mail et par les réseaux sociaux: des réponses zéro résolutifs. Donc je suis au Brésil, je n’ai plus d’argent et je continue à être prélevée VOILÀ! Irresponsables! Anti professionnelles! . En jour: ce link que la réponse automatique a mis N’EXISTE PAS, ils m’ont bloquée sur Instagram et ils me répondent plus concernant mes 2 mois de remboursement. Notez vous qu’après plusieurs avis négatifs quelques avis très très très positifs sont là. FUGUEZ!!! Pas sérieux!

(Translated by Google) By looking at the comments, we can see that the management of the room has time to create bogus profiles and post fake reviews, but not to respond to their customers collected for months while the room is closed and they have specified that they wish to suspend their subscription. Non-existent customer service despite reminders at head office to contact the franchise manager, without success for a month. I will prepare a formal notice. (Original) En regardant les commentaires, on peut voir que le management de la salle a le temps de créer des profils bidons et poster de faux avis, mais pas de répondre à leur clients prélevés depuis des mois alors que la salle est fermée et qu'ils ont précisé qu'ils souhaitent suspendre leur abonnement. Service client inexistant malgré des relances au siège pour contacter le gérant franchisé, sans succès depuis un mois. Je vais préparer une mise en demeure.

Great place.

The number of weight training machines is quite limited and those available are in average condition. Additionally, there are no free weights available.

Lack of duplicate machines, if one is broken, not others, it's a shame.

Had a good experience for 2 membership years in Paris...thanks a lot

A very cool gym , clean and interactive ,moreover I love that there is possibility to chose different sports and practice them privetly in a room well equipped with the help of a programmed lessons from different sports, you can chose the sport you like and chose it from the touch-screen . the staff and coaches are very nice , they are always there to answer any question and for guideness throughout the workout.

With regret I have left the Club. The main reason I joined was for the video rooms. The concept is great but the delivery less so (for me). The sound is not really that good and the lessons are too fast. For example, the time you look at the video and position yourself , the teacher has moved on to the next stage. It is also uncomfortable looking at the screen from an angle when it goes quickly. I think there should be a run through first. The staff ALL have been warm, welcoming and available. Thank you Maria

I have been to different gyms around before finalizing on this gym and I can confidently say that this gym is the best I came across so far. The programmes are created according to your needs. The coaches Thibault, Olivier and Anissa are fantastic! always ready to help and guide. The place is clean and the equipments are great too! I totally recommend this gym.

Good machines,friendly people :)

Great staff, kinda expensive thought for all the offers in the city

Yes ..... C COOL

Good vibes, good materials !

Here u can find best trainers)

Super 👏

(Translated by Google) Clean room and very warm coach (Original) Salle propre et coach très chaleureux

(Translated by Google) very pleasant room and nice coach. it feels good to go back there after this forced break. (Original) salle très agréable et coach sympa. ça fait du bien d' y retourner après ce break forcé.

(Translated by Google) Great room, very friendly coaches;)) (Original) Super salle, coachs très sympathiques ;))

(Translated by Google) Great room! A great atmosphere with awesome coaches;)) I highly recommend ! (Original) Super salle! Une ambiance au top avec des coachs géniaux ;)) Je recommande fortement !

(Translated by Google) Great room and the coaches are so cool! (Original) Super salle et les coachs sont trop cool !

(Translated by Google) Very good experience in this room too bad, the coaches are attentive and pro. too bad it is closed. (Original) Très bonne expérience dans cette salle dommage, les coachs sont à l'écoute et pro. dommage qu'elle soit fermé.

Cool

(Translated by Google) Clean and modern infrastructure. Friendly staff. On the other hand, there is a huge problem in processing requests relating to months of fraudulent debits. My complaint has been pending since last June. When you pay 42 € per month for a subscription to the room, you expect better than that. (Original) Infrastructure propre et moderne. Personnel sympa. En revanche, énorme problème de traitement de demande relative à des mois de prélèvements frauduleux. Ma réclamation est en pending depuis juin dernier. Quand on paie 42€ par mois pour un abonnement à la salle, on s'attend à mieux que ça.

(Translated by Google) KEEPKOOL is a con artist gym! They continued to take samples during the COVID although the room is closed. I had to move because of this event so I canceled my contract because I didn't have a room nearby and they are refusing any refund! Result 4x39.90 were taken from me without my consent, without prior communication from them. After a number of email exchanges and phone calls, they stay in their camp. I STRONGLY RECOMMEND THIS ROOM !!! TO FIRE THEY ARE NOT COMMERCIAL AT ALL AND ARE ONLY LOOKING FOR PROFIT AND THEY ARE READY TO TUB YOU TO TAKE YOUR MONEY !! (Original) KEEPKOOL est une salle de sport d’escroc ! Ils ont continué les prélèvements pendant le COVID bien que la salle soit fermée. J’ai du déménager à cause de cet événement et j’ai donc résilié mon contrat n’ayant pas de salle à proximité et ils refusent tout remboursement ! Résultat 4x39,90 m’ont été prélevé sans mon consentement, sans communication en amont de leur part. Après nombre d’échange de mail et d’appel téléphonique ils restent sur leur campement. JE DÉCONSEILLE FORTEMENT CETTE SALLE !!! A FUIR ILS NE SONT PAS COMMERCIAUX DU TOUT ET NE CHERCHENT QUE LE PROFIT ET ILS SONT PRÊT À VOUS ENTUBER POUR PRENDRE VOTRE ARGENT !!

(Translated by Google) Can't wait to come back to the club! Thank you for your presence in these difficult times. 😁 Sport without my coaches is duuuuuur 😵 Strength to the whole team !! 💪 (Original) J'ai hâte de revenir au club ! Merci pour votre présence en ces temps difficiles. 😁 Le sport sans mes coachs c'est duuuuuur 😵 Force à toute l'équipe !! 💪

(Translated by Google) I love this neighborhood club The coaches are fabulous The entertainment outside is really great I recommend you (Original) J’adore ce club de quartier Les coachs sont fabuleux Les animations à l’extérieur sont vraiment top je vous recommande

(Translated by Google) Room really at the top! The team is really listening even during the closing :) I highly recommend 🏋️‍♀️ Excited to see you again !!!! (Original) Salle vraiment au top ! L’équipe est vraiment à l’écoute même durant la fermeture :) Je recommande fortement 🏋️‍♀️ Hâte de vous revoir !!!!

(Translated by Google) The coaches are professional and always available for any questions! You will find what you need there and all that in a pleasant atmosphere. To recommend ! (Original) Les coachs sont professionnels et toujours disponibles à la moindre question! On y trouve ce qu’il faut et tout ça dans une atmosphère agréable. À recommander !

(Translated by Google) Super reactive team even during the closing period !! Looking forward to meeting the coaches at the reopening !! Good luck to you (Original) Super équipe réactive même en période de fermeture !! Hâte de retrouver les coachs à la réouverture !! Bon courage à vous

(Translated by Google) Great room, great atmosphere and very professional coaches! 😉 (Original) Super salle, très bonne ambiance et des coachs très professionnels ! 😉

(Translated by Google) I hope to get back to my venue quickly for 2021, I miss the machines and the team, Thank you for putting your lessons online because it is not easy to stay motivated alone at home, Good luck to keep cool and to all of us in these difficult times (Original) J’espère retrouver ma salle rapidement pour 2021 , les machines et l’équipe me manque, Merci d’avoir mis en ligne vos cours car seuls a la maison ça n’est pas évident de rester motivé, Bon courage a keep cool et a nous tous en ces temps difficiles

(Translated by Google) Difficulty communicating, abusive withdrawals that are maintained without my authorization while the gyms have been closed for 3 months, a disregard of my termination letter, and the withdrawals that continue ... I have lost confidence in the honesty and the image of the Keep Cool brand, I am very disappointed and I strongly advise against taking out a new Keep Cool subscription. (Original) Difficulté pour communiquer, des prélèvements abusifs qui sont maintenus sans mon autorisation alors que les salles de sport sont fermés depuis 3 mois, une non prise en compte de ma lettre de résiliation, et les prélèvements qui continuent ... j''ai perdu confiance en l'honnêteté et l'image de la marque Keep Cool, je suis très déçue et je déconseille fortement de prendre un nouvel abonnement à Keep Cool.

(Translated by Google) great gym, top team, I highly recommend this room !!! (Original) super salle de sport, équipe au top, je recommande fortement cette salle !!!

(Translated by Google) Great (Original) Super

(Translated by Google) Full life (Original) حياه كاملة

Top!

(Translated by Google) great gym, top team and very attentive (Original) super salle de sport, équipe au top et très à l'écoute

(Translated by Google) Thank you to Kenza and Anissa for their responsiveness in this difficult period and for proposing compensation measures during this closure ... not easy! the lives are at the top (Original) Merci à Kenza et Anissa pour leurs réactivité en cette période difficile et de proposer des mesures de compensation pendant cette fermeture... pas évident ! les lives sont au top

(Translated by Google) good gym, where we can practice our sport quietly. (Original) bonne salle de sport, où l'on peut pratiquer notre sport tranquillement.

(Translated by Google) great welcoming team, modern room for exercises (Original) super équipe accueillante, salle moderne pour les exercices

(Translated by Google) Top gym, great atmosphere, great team (Original) Salle de sport au top, super ambiance, équipe géniale

(Translated by Google) A friendly gym, tailor-made support with a dedicated team, Thank you very much to Keep Cool for taking the initiative not to sample its members during confinement unless requested, The room is clean, the machines are modern and above all there are not too many people during the sessions, Thank you Kenza, Thank you Anissa for this welcome (Original) Une salle de sport convivial, un accompagnement sur mesure avec une équipe au taquet, Merci bien à Keep Cool d'avoir pris l'initiative de ne pas prélever ses adhérents durant le confinement sauf si geste souhaité, La salle est propre, les machines sont modernes et surtout il n'ya pas trop de monde lors des séances, Merci Kenza, Merci Anissa pour cet accueil

(Translated by Google) At the top at the top at the top Don't change a thing! A concept shift, favorite (Original) Au top au top au top ne changez rien ! Un concept décale , coup de coeur

(Translated by Google) No free weights, dilapidated machines, poorly maintained toilets .... too bad (Original) Pas de poids libres, machines vétustes , toilettes pas entretenus .... dommage

I was liking the gym until suddenly one day they decided to get rid of all the free weights. Plus they have only a few machines, so they now get crowded all day, no matter the time. A gym is not a gym without the free weights, that’s an absurd and I really hope they bring them back. If so I’ll gladly delete this review.

One of the worst experiences I’ve ever had in the gym. I just wanted to join to see if the gym works for me, and as it’s said on the website that there’s first entry fee pay back if I canceled my subscription within 30 days. So, I decided to subscribe, but there’s almost free weights so I quit immediately. The gym is for elderly people who want to exercise a bit. When I asked for the money to be paid back, I was told it takes more than 3months to give it back and it’ll be given back in cash so you have to come back here again physically. The manager was also very unfriendly and even stopped explaining and just left when I was making sure how it works. The manager is crazy as you can see on the other reviews here. After all, I sent tons of emails to them but no answer came. My money wasn’t given back after 3 months passed. Horrible experience ever, if you decide to join after seeing these reviews here, it’s your own responsibility.

A great welcome, always clean room, efficient coaches: I recommend, it’s a very good room! 💪🏻

Théo, thank you for your advice and your pancake recipes. I hope that thanks to you I'll be as muscular as McGregor for the moment I'm closer to McDonald's. Otherwise, excellent advice and very attentive, especially when you're starting out. I highly recommend Théo for your sports sessions! THANKS

Super friendly gym for all levels. Very attentive and attentive team. I highly recommend!

It's been 6 months since there has been any weight in the room (unheard of), some machines have not been under maintenance for 3 months. The hip trust is torn, there is a hole in the cushion... in short, nothing much is wrong. However, it is a basic Simpa room but I have the impression that it has been left neglected by talking to the staff about it.