Was waiting for this opening but been seeing the queue outside this time we came in exactly when they opened they get slammed fast. I'm giving 3 as my comparison with my van cleef experience in Singapore was really amazing this time it's different, the lady who greeted us offered if we wanted a tour or looking for something specific it should be a standard to have a complete experience specially it's a new boutique didn't bother to continue suddenly they seem to be everywhere or just doesn't want to assist us when I mentioned I'm after the sweet Al hambra passed us to another SA who assisted us but rushing as she have an appointment I guess our timing wasn't right but I would rather get informed that they can't spend a proper service to you as they have other priorities or work by appointment only than like this . She mentioned they can only take 2 appointments in a day made me feel like we're wasting her time. She was even shocked that we know they're open as she mentioned it's for the Chinese holiday just surprised with this approach

Just beautiful. Super helpful staff.

Thank you, VCA for coming to NZ! ♥️ It was such a delight to be looked after by Masako in my first ever visit to a VCA store. Everything exceeded my expectations as all my queries were answered and I got to know more about your collection. Masako was very helpful and patient finding out what pieces suit me in the very little time I had. I truly appreciated her genuine desire to help. How I wished I had more time that day. To sum it all up, I flew back home with a very wonderful experience and a beautiful piece for keeps.

Jay is always great. She’s helped me to purchase a bracelet for my best friend during a special Occassion, offered me a soft drink and communicated well. She’s lovely to deal with and always responds fast to my queries when I’m interested in buying something. I enjoy the finer things in life and highly recommend VCA and especially Jays fantastic customer service. Thank you, Aneez

I have shopped at many luxury brands all over the world and I can say Luma from VC&A is one of the best sales assistant I have come across in my time purchasing fine jewelry. She knew her product, offered all services that were available for the item I purchased and was very warm, caring and wanted the best for me. I can truly say hands down that if you want to buy anything from VC&A ask for Luma Jashari. You won’t be disappointed.

Visited the store this afternoon and I was greeted by Janice. She was very helpful and very kind. Would be back again and I am so happy that finally VCA opened here in NZ.

Extraordinary service and very inviting staff. The entire experience was delightful and didn’t feel rushed at all. Came home with the most beautiful bracelet for my niece.

Nice. Looking forward to the new collections.

Thank you for the beautiful experience, and to Allen for assisting me in purchasing my new VCA necklace 😁

If you go to VCA ask for Masako, she was great! It was my first time in a VCA, and what an experience. She was very welcoming and had a warm energy. I was just looking and in other places I’ve been to they look down on you for that, but she didn’t and I felt more relaxed to just browse. She offered me champagne, showed me everything I wanted to try on, I had so much fun, I felt like a VIP! I was there for some time, but I never felt rushed. I will definitely be going back to get something and to listen to her British accent!🤣

Absolutely loved my experience with Van Cleef & Arpels Auckland store. The customer service was top-notch. I live in south island and Masako and her team assisted me with the purchase of a beautiful necklace. The necklace was safely delivered to me next day. Loved the packaging, attention to detail, and the handwritten card, which I thought was sweet. I am delighted with the service I received, and look forward to visiting the store soon.

I had the most amazing shopping experience in this super welcoming store. I appreciate that we were recognized the moment we stepped into the store. Special mention to the manager Masako who is very friendly and professional and leads a great team. During consider of choosing a piece from all the eye candies, Masako made us very comfortable and recommended the perfect piece to mix and match my existing VCA collection. This is the place where you can get special treatment.