I am writing this email to claim about your safeguard Ave at Takapuna centre. Today, my son had visited your Takapuna centre to swim.From the beginning, we did not receive any notice about the closing kids pool today. So, my son should have swim at Fun lane. (His is 120cm tall, and he knows how to keep his safety in this lane).Also him even wore a tube on his belly for safety and swam in that lane. All of sudden, one of your safeguard called Ave, came to us and start talking about the safety. He said my son looked not safe because he kept putting his head into the water. How come we can swim without putting head into the water? Can you explain this? Even there was another boy who kept trying to dive into the water and he didn't point out that thing. He looked more not safe than our boy. And he, Ave literally kicked us out. Ave, he did not give us any warning or instruction before he had done that to us. How come it is possible? We have been using this centre more than two years and my son also is taking a swimming class on Thursday . Recently, your swimming class also has been cancelled all of sudden just like before two hours ago for two weeks. That was horrible experience to us and your centre is making us disappointed. We are very disappointed to this happen and Ethan got upset as well. We want to get his apology .

Used to be a good place to do lane swimming, unfortunately since the beginning of 2023, they started closing three lanes for swimming lessons. That effectively leaves only one lane for doing laps (the other lane is a slow lane and is used by people that can hardly swim). It's a real shame they are neglecting their regular swimmers like that. We pay full price subscription but can rarely use the pool for swimming when coming after work.

Great neighbourhood pool. We go 4-5 times a week for Aquafit. The pool is big and clean. The Instructors are all great and the pool staff are always friendly and welcoming. Grateful to have this local resource! The only negative is that there is seriously not enough ventilation in that main pool area. They really need to crack open some windows and get some MORE FRESH AIR in! Please and thanks.

I go here at 4:30 pm on Sunday (not public holidays), but the pool closed without any updates. The website says they will close at 6:00pm. Who can explain this!? Waste of my time to be here.

Have a year membership that can hardly be used because of “staff shortages”. Each week and some times multiple occasions you receive messages via email or Facebook stating the pools will be closed due to staff shortages. This has been going on for month and months. It’s extremely unfair to people who pay weekly, monthly or in my case yearly to not get full use of the pool. There are constant heating issues and other problems with the facility. They give the option to go glenfield when closed, but how is this fair or just? Fire the management and get enough staff to honour the hours you state you are open.

Steam room not properly working since last opening after maintenance works, its cold and barely have any steam in there can’t compare how it was before. Very nice and hot steam room was one of the best things in this leisure center but not anymore. I am not the only one who is not happy with it. Really hope it will be fixed soon.

Great little kids pool with decent size family changing rooms. Fits pram which is handy when you have two kids to wrangle.

Was quite apprehensive to try out the pool as reviews were so negative. Braced myself for the worst but actually staff at front desk were efficient and polite, the swimming pool was clean and certainly not cold as others have suggested. Same for changing rooms, clean and tidy. This is obviously a public space so does not compare to more luxurious and private versions, but was enjoyable enough that I will return there, hopefully frequently