3/5 Richard P. 1 year ago on Google
I’d
always
been
told
if
you
write
an
angry
email-
save
it
and
let
it
sink
in
overnight
-
so
if
you’re
reading
this
assume
it
did.
I’d
previously
been
a
fan
of
this
place
patronising
it
from
the
beginning
and
had
always
been
impressed
by
the
genuine
atmosphere,
the
food
quality
and
the
attentiveness
of
the
staff.
I
love
that
the
food
you
ordered
rolls
out
gradually
with
the
first
of
the
dishes
usually
hitting
the
table
in
around
15
minutes
in.
Well….
Not
tonight.
This
rating
(3),
takes
into
account
all
the
great
meals
we’ve
had
there
so
draw
your
own
conclusion
as
what
the
actual
individual
rating
of
tonight’s
overall
experience
was.
We
sat
down
at
a
reasonable
time
for
prompt
service
after
booking
online
and
as
regular
patrons
had
placed
our
order
within
five
minutes.
I
know
we
had
ordered
our
meals
before
a
table
opposite,
and
one
down
as
the
staff
return
to
attach
the
printed
order
to
your
table.
Twenty
minutes
in
and
our
neighbours
are
starting
to
enjoy
the
food
that
has
arrived,
and
continued
to
arrive
for
the
next
fifteen
minutes.
Awesome
-
they
were
happy.
I
watched
as
others
were
served,
and
would
normally
have
been
one
of
those
pushy
customers
who
want
to
know
the
ETA
of
their
food,
however
as
this
was
our
anniversary
I
opted
to
not
be
my
usual
self.
I
remained
restrained.
My
wife
ended
up
asking
for
a
glass
of
water
and
gave
the
waitress
a
gentle
reminder
about
the
food.
At
forty
minutes
I
would
normally
have
left
-
especially
on
a
Wednesday.
Just
making
the
point
here
-
that
this
is
not
one
of
the
busier
nights.
Forty
five
minutes
in
and
our
food
arrived.
I’m
actually
not
going
to
go
into
the
food
in-depth,
except
to
say
that
we’re
done.
Bar
one
dish,
I’d
have
been
happier
with
6
combo
deluxe
burgers
from
any
of
the
chains.
The
service
was
-
non
existent,
although
polite
when
you
could
actually
get
their
attention.
To
finish
this,
let
me
quote
the
waitress
-
‘we’re
busy
-
not
enough
staff’.
I
assume
the
job
of
the
restaurant
manager
is
to
keep
the
restaurant
under
‘critical’
capacity
-
apparently
not
here.
I
bid
you
adieu.