1/5 Joseph M. 3 years ago on Google • 10 reviews
["I
had
booked
accommodation
here
for
four
nights
via
hostelworld.com.
I
paid
a
deposit
and
arrived
at
the
property
exactly
at
the
time
I
told
the
property
that
I
would
be
arriving
at
(3pm).
There
was
not
even
one
staff
member
at
the
property
to
help
with
check
in
and
so
I
had
to
call
the
owner.
(As
a
side
note,
what
do
international
guests
do
who
don't
have
a
New
Zealand
phone??)Originally
the
room
I
booked
was
a
twin
bed
private
room
with
a
shared
bathroom.
The
owner
tried
to
tell
me
on
the
phone
that
I
was
to
use
a
dorm
room
with
4
bunk
beds
that
didn't
have
a
lock
on
it.
The
owner
said
that
a
guest
had
only
just
broken
the
lock
to
the
door.
I
was
very
very
unhappy
with
this
situation
as
I
specifically
wanted
that
type
of
room.The
owner
said
that
he
was
going
to
arrive
at
the
property
at
4pm
to
discuss
it.
I
wanted
to
cancel
the
booking
before
he
arrived
due
to
him
making
me
wait
for
an
hour,
but
decided
to
wait
until
he
arrived
to
discuss
it
and
see
if
any
alternative
arrangements
could
have
been
made.
When
the
owner
arrived
I
told
him
I
wasn't
going
to
accept
any
other
room
other
than
the
one
I
booked,
especially
if
there
wasn't
even
a
lock
on
the
door.
The
owner
simply
told
me
\"Oh
well,
I
guess
we
can
cancel
the
booking
and
I
won't
charge
you
then.\"
He
didn't
seem
to
care
at
all
or
even
explain
to
me
why
my
room
that
I
had
booked
a
month
ago
was
suddenly
unavailable.
I
find
it
outrageous
that
I
have
had
to
pay
a
deposit
and
then
find
accommodation
on
VERY
short
notice
because
this
incompetent
property
owner
gave
my
room
away
or
didn't
have
it
prepared
for
whatever
reason.
Additionally,
his
extremely
rude
behavior
making
guests
not
only
wait
an
hour
but
offering
no
solutions
or
even
an
apology
makes
me
question
if
they
should
be
allowed
to
accept
bookings
or
not
if
they
cannot
fulfill
their
obligations.
Now
I
have
to
try
and
get
a
refund
for
my
deposit
through
hostelworld
and
this
accommodation
provider
isn't
affected
at
all.
This
is
a
0\/10
accommodation
provider
as
I
wasn't
even
able
to
check
in,
had
to
wait
an
hour,
was
left
with
the
burden
of
a
deposit
to
try
and
get
back
and
had
to
find
accommodation
for
4
nights
on
very
very
short
notice
for
2
people.
\ud83d\ude21",null,[0,240]]
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