3/5 Ila L. 1 year ago on Google
Dear
Owner,
I
just
want
to
share
my
thoughts
here
as
the
ending
of
this
whole
drama.
First
of
all,
Google
Review
is
a
public
place
for
people
to
share
their
real
experiences
and
feedback,
there
is
nothing
wrong
with
my
friends
sharing
their
real
experiences
as
they
were
all
customers
at
your
restaurant,
they
have
the
right
to
share.
You
can't
say
they
are
ruining
your
business
just
because
they
left
their
true
thoughts
about
your
place.
Second,
you
might
be
misled
by
your
manager
about
what
was
going
on.
The
root
cause
of
why
we
are
upset
is
not
the
private
dining
space
or
not
allowing
us
to
have
our
cake
there.
We
respect
your
rules
if
they
are
reasonable.
What
upset
us
most
is
the
way
your
manager
handled
this.
When
one
of
my
friends
arrived
and
asked
her
where
the
main
door
was,
she
was
impatient
and
arrogant,
made
my
friend
feel
he
was
not
welcome.
When
we
asked
if
we
could
have
an
exception
to
have
the
cake
inside
your
restaurant,
she
refused
our
request
with
an
uncaring
face.
When
we
asked
if
we
could
speak
to
the
owner,
she
said
you
were
too
busy
to
talk
to
us
but
you
ring
us
immediately
after
we
left.
I
felt
so
depressed
because
of
those
things
and
even
cried
(didn't
want
to
mention
that
as
it
was
quite
embarrassing).
But
even
she
saw
that,
she
didn't
even
pretend
to
be
caring
or
helpful
by
contacting
you
for
an
exception.
Third,
I
appreciated
your
phone
call
after
we
left.
But
what
you
then
replied
to
my
friends'
reviews
was
totally
disappointing.
My
friends
were
fair
about
what
happened,
they
mentioned
your
prompt
reaction
and
your
apology
which
they
appreciated.
There
was
also
a
waiter
who
was
very
nice
and
we
could
tell
he
really
felt
sorry
about
the
cake
issue,
which
we
also
appreciated.
HOWEVER,
you
made
it
sounds
like
it's
all
our
fault
and
nothing
wrong
with
your
manager,
which
was
completely
different
from
your
phone
call.
Why
it's
so
hard
to
admit
there
are
some
improvements
you
can
work
on
with
your
staff
and
you
will
try
to
avoid
this
from
happening
again
in
the
future?
From
a
customer
perspective,
a
one-star
review
won't
ruin
any
business,
it’s
important
how
the
business
reacts
to
undesirable
reviews.
But
how
you
reacted
here
only
shows
you
are
trying
to
hide
your
faults
from
the
public,
which
is
not
rational
or
caring.
The
STAR
seems
way
more
important
than
your
customers'
experience
and
feeling.
Mekong
Baby
was
very
special
to
me
because
I
had
one
of
my
best
memories
there
before.
I
was
really
looking
forward
to
going
to
your
place
with
my
wonderful
friends
on
a
special
day.
With
that
mood,
all
those
things
happened
and
we
had
to
leave
and
find
another
place
for
a
Birthday
Celebration
at
the
busiest
time
of
lunch
on
a
weekend.
Can
you
imagine
how
hard
the
decision
was
and
how
disappointed
we
were?
All
the
best.
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