Always transfer my call to somewhere, no one answered. Left messages, no call back. Different person asked me same questions so many time and everytime. Bad communication. In addition, the receptionist was very very rude. I called Radiology dept around 13:00 7th Feb 2019. There was a lady answered the phone. Extremely rude. She should not be a receptionist at any places. Need improvement. Very inconvenient for Monday to Friday workers.

I had multiple visits at the eye clinic, had experienced long waiting times for every one of my appointments. My last visit was at 13:10pm, I waited 1.5 hours only get to see a nurse followed by waiting further 45 minutes to see a doctor. I had a word with the receptionist, it turned out they got every patient in at the same time at 13:10, I just found it unbelievable! I had my husband drove me there, many patients had their family or friends to do so, all have to wait, what a waste of everybody’s time! The solution is to simply put patients in different time slots, which frees up waiting room and parking lots, I hear lots of complaints about waiting and expensive parking. Most of nurses and doctors here are very good, but the management need to keep it up. Come on!

There is paid parking right outside the entrance. It is pricey so I was able to park in Cornwall park and walk back. I went for the eye clinic. They were quite helpful but it did take a while to be seen. My appointment was around 1000 but I didn' finish until around 1300. You did need to do an online screen before heading in and don't loose the sticker or you'd have to do it again.

For the Eye Clinic. The wait was 6 hours with acute bilateral infection. If you're earning, consider going privately. Once I was finally in however doctor was friendly enough. I do think more could be done to treat adenoviral conjunctivitis; I ended up clearing it with a weak povodine iodine, saline and aloe solution by my own research

Awesome Clinical Centre 👍 Excellent service, I've never waited such a short time at a hospital. The staff are SO kind, professional & clear. The facilities are top notch. Very clear & inclusive sign posting, fresh cold drinking water, hand sanitiser, a TV with subs and information material available in waiting room of the radiology dept. So grateful that this is a free service. Ka pai team.

I have attended the eye clinic now for over two years and have found them to be very helpful, friendly and professional. Admittedly when you attend the clinics there is a long wait but they are very thorough in the examinations and always take time to explain any procedures or treatments to you well. I am very grateful we have such a good service available to us in Auckland.

Shocking communication, cancelling appointments last minute. The schedulers do not answer their phone or respond to calls. I had to have all of my tests repeated at a repeat clinic appointment as they could not see the scans on the system. Losing vision has a serious impact on people's lives and clear communication is the least we can expect during such a stressful time! Let alone making people take time off work then canceling last minute.

I have been to Greenlane Hospital many times, always driving patients there and bringing them home, and never had any issues. This time, I came as a patient myself! Communication prior to appointment was clear, and upon arrival staff were very professional. From the very kind front line guide (who realised I was lost before I even realised that), to the receptionist, to the wonderful and attentive nurses, and a special thanks to the charge/head nurse Vanessa who was absolutely amazing. Honestly it is so easy to forget how fortunate we are, and to focus on the negatives, but the staff here were incredible and that is what counts.

Poor service don't even deserve one star They don't have any answers of your call they only can transfer your call one to other but unable to solve your problem some of them are very rude they even don't know how to talk and respect of others. They are ridiculous. I talked to Auckland district health board about them but they didn't gave me good response. I was done with all of them then I chose my treatment out country. If you got any other options then don't go green lane clinical centre try somewhere else.👎

All nurses and doctors are very kind and caring. The clinic is always clean and tidy. The toilet facilities are also available in a good condition. Really appreciate the help and advice the team provided.

Slow service.....was the first person to get there but they called me in last

@ Ophthalmology Services, finally had my cataract surgery today after it was cancelled yesterday they phone me again this morning still no introduction from the surgical booking team totally disorganised department the surgery went well but improvements need to be made with their systems I look forward to completing the quality control survey. The staff in the day surgery unit are exceptional. Wednesday 21 November 2018.

1/ After a big effort to get from a road slip area of South Titirangi to Greenlane for a 10am appointment, we then wait an hour and a half to get seen. One poor lady had been waiting for over two hours, and ended up in tears. Seriously, why bother with appointment times at all? 2/ If you are not going to police the mobility park out the front, and it’s full (with many cars not displaying any Mobility card), here is what I did today, and will do in future. Park in one of the temporary spots right outside the door, and put the mobility sign up, you’ll just have to deal . .

I had cataract surgery through the eye clinic and all staff I encountered from front of building doing the covid questionnaire, reception, nurses, lunch and dinner lady and all eye clinic staff and surgeons were absolutely wonderful. Very professional. So thankful for the service they provided. Fantastic experience from start to finish. Thank you.

Worst parking ever.

Had a full cornea op 2wks ago and all the staff in the totara ward absolutely amazing thank you for being so wonderful. Went back last week to have check up at eye clinic and what a bloody joke, receptionists absolutely useless, rude and so disorganised. Arrived 20 mins before my appointment time had to ask receptionist 1 1/2 hours later what was going on. Stupid receptionist hadn't even put me through as being there. Along with other things that went wrong will be laying a major complaint so disappointed as have been traveling from Gisborne to Auckland for last 6-7 years.

When I first went, the doctor and a young nurse were really nice to me! The young nurse told me the result will be back in a week so just call them in a week to follow up. I called, and another nurse picked up. I asked if the specialist will arrange a time with me to go through the results, and roughly when. She said she doesn't know when, they might contact me. And started telling me off "I'm not allowed to tell you the results even if you ask. The doctor has lots of things to do, so she can't just do your thing. You have to wait." (The whole process has been 2 months🙂) I didnt ask for the result, I asked if the result's back, and roughly when the specialist will contact me. She transferred me to the medical director. He said "So you wanna know the results?" I said "No, I don't wanna know the results. I just want to know if someone will contact me regarding the results, and roughly when." The communication has been horrible, and I don't understand the audacity of the nurse. I don't know if she's overworked and grumpy, or she's just bad at listening and understanding others. But I wouldn't recommend, everyone seemed clueless and disorganized. This might also indicate that we don't have enough doctors and nurses in NZ, so they work under high pressure and stress.

My appointment was delayed for more than 2:30 hour. Total time waster! I even end up not seeing the doctor very unprofessional why making appointments for patients when you are too busy this clinic doesn’t deserve a star at all what a waste of my time The worst hospital in the world this has happened before I was here waited for more than the 2:30 hours the first. The 2nd time which is today 14 of December 2023 the receptionist was rude and and racist before her coworker came and help me 3rd I had to wait again for than 4 hours still didn’t see the doctor I miss my son Christmas school party because of this appointment please before you make an appointment for people be sure you have doctors available to see them I just wasted my time money and gas ⛽️ 2 time even take off work without no pay

BE AWARE Pregnant mothers, Awful service at the maternity walk in centre this morning. I called ahead no answer so I drove 50mins from Pukekohe to speak to a midwife about transferring care and was stopped by receptionist who said no one would help me because of my DHB area and how far along in pregnancy I was. I came here to speak to a midwife about my maternity care not a receptionist. Being denied a chance to see a midwife at the walk in Center that isn’t required a booking is very misleading from what it states on the website. If the phone was answered when I called ahead and was told I could not see anyone I would not have driven 50mins to the clinic. Will consider placing a complaint with the ombudsman.

I had a colonoscopy at Greenlane this morning. What a wonderful , efficient team from the lovely nurse looking after me to Maggie the surgeon. Thanks to you all.

Very bad & rude behaviour not even deserve one star i am suffering from my eye pain & m waiting for doctor from last more than 2 hours Nobody cares I asked a nurse u know what she said She said proudly many people’s are waiting here by 10 o clock So go & wait They don’t care for patients

I had an appointment for a retinal screen at the Diabetes Clinic yesterday. It was over quickly from the time of arrival and the staff were very friendly and cooperative.

@ Mammogram services, the staff there are just excellent. I was there this morning to accompany a family member for an ultrasound. I saw a patient who turned up nearly 2 weeks earlier than her appointment as obviously she had got her appointment date mixed up. The receptionist did not turn her away but arranged a last minute appointment for her so she didn’t have to come again in two weeks’ time! Very accommodating. Superb customer service member who puts patient first.

rubbish service n bad communication waiting hea with my three kids since 8.30am n nw its 1251pm n whn i ask thm how long its gona take they dont even knw well first off all wat does appointment time means lol i dnt even think they even know dat. got seen by da doctor 2.15 n only got a eye drop. waited 5 hrs n doctors name is aaron yap very very rude service think b4 using dis service

super long wait time. for me this time was around 2 hrs. I waited until close time. I was the last patient they helped even though I was not the last patient in or the last appointment of the day. I went up to reception to ask and they told me there were only 2 people in front of me and that the doctors are on a break. After that, everyone else in the waiting room (much more than 2 ppl)got their appointment done while I continued to wait. I was only there for a picture of my eye to be taken which took 10 minutes...

Good helpful team in the diabetes centre

Respiratory Services, Bldg 4, Level 1, Reception J. The receptionist here is very rude, abrupt and cold, clearly she has no patience and regard for anyone, perhaps they need to employ someone more friendlier with less of an attitude!!! I would have given no stars if this were an option as this would have been right up there!!

Had my eye surgery here and very happy with how it has healed. However the wait on my initial consultation was insanely long, making my appointment way later than when I'd booked. The staff were incredibly kind and understanding, especially when I notified them of my fear of needles. My surgeon had a family emergency on the day and they had someone else pick them up, he was very professional but not very pleasant to deal with when it came to actually spending time to explain things to me prior to surgery.

Amazing! The staff, the care, the food, the cleanliness, the quiet nature, everything was done to perfection. Or they all have OCD - very happy and was comfortable through out my stay in the Ophthalmology totara ward.

The dentist recommended my toddler kid to get on the floss, are you KIDDING me??

My surgery was booked for 9am in the morning, came around 8:30am, they told me I had to wait a few minutes for the doctor, no one came, finally after about an hour they came to me and checked my BP and stuff, I went into the que for the surgery waiting and it was already 12pm, still havnt gotten my surgery, until it was 4pm, finally i got a room and my surgery happened, the nurses and doctorez were really nice but i wished they scheduleed my suregrry better

I was just referred here and had to post that it was at a much higher standard than I ever expected. The place is kept clean, staff are very friendly and most importantly nurses, doctors and surgeons are at a very high level. Thank you for being so good

Such a nice experience. Happy to see us even though we turned up 5 minutes before closing without appointment. Were told how lucky we were to come at that time. Earlier wait time were 4 to 5 hours.

It's o.k

What a great health service we have . From start to finish my Pre OP appointment went like clockwork . Was told it might take 4-5hrs as I had so many people to see . I was in and out within 2 hrs . Except for a parking glitch in which I met 2 very nice Ladies who provided me with a car space for free . Thank you both so much . The parking entrance box had eaten my efpos card and they ordered retrieval of same while I had my appointment and collected same from security on my way out . A special thank you you to these two Ladies . NURSE Meresita , and Dr. Anna Lawernce . Everybody so professional.

Sorry to say but its very pathetic experience in eye clinic, I had my appointment at 9.00 am, now its 10.20 am when i am writing; and no one called to meet the doctor. I talked to 2 nurses about my appointment, but no help at all. So i am just leaving, no more appointments.. its just time wasting

The service and staff really made my stay an enjoyable experience.

My husband waited for about 3.5 hours at the eye ward. People who came after him were asked to be seen sooner. The receptionist's attitude is bad. She told us if we can't wait then we can go to a private hospital. :(

The fact you have to pay for parking here is a absolute joke.

Doctors sees patients here for follow up.I happen to visit this place couple of time. Had good experience.staff is caring.No need to worry about parking, they’ve got plenty of car space.

Terrible communication with Gynocology outpatients makes it so difficult to change appointment times . Called several times to ger no call or text back regarding changing appointment ... Then get struck off the list and have to call to be added again....

Staff here are so kind, with the type of procedure I had done, I am grateful the Staff were attentive and so kind. Thank you all.

i was born . 0/10 worst thing that ever happend to me

Tried to cancel my appointment multiple times because I don't have transport to go there and informed them that I also had a baby so I couldn't come. Staff insisted that I still came saying "That's ok. Bring your baby. We'll send you a return taxi." which was nice. It was great until I got there and my daughter cried during my ultrasound at the EARLY PREGNANCY UNIT. Another blonde curly haired nurse came into my appointment and tried to take my baby away then acted offended when I said she didn't like strangers only for the nurse to then say "You need to take her out more!" Lady you need to stop trying to touch and take away strangers kids and learn some boundaries.

Recently spent time at the eye clinic. Consultations with all staff eg Reception, Nurses, Doctors, Anaesthetist, Surgeon, Theatre staff. Everybody was absolutely superb, caring, communication, safe and extremely professional. Well done and many thanks!!! New Zealand are lucky and can be very proud of these people 👍

Not only do most of their doctors not know what they doing but they are also egotistical and offer no real help or solutions besides passing you on to someone else. Side note: Beware Dr Lilac of the gastro department, does not do her job properly at and is very rude and angry. Edited update: H Clarke of the pain department is beyond arrogant and rude needs to retire.

I recently had surgery here and it was such a great experience. All the staff were so professional and accomodating (I wish I could remember more names!). But everyone who worked on me in the theatre was amazing especially the anaesthesiologist Caleb who had a great bedside manner and was very considerate regarding my fear of needles. Nurse Mona looked after me and she was very friendly and helped me feel comfortable post surgery. Overall, I was quite nervous but with staff this great I didn’t have to be!

Brought my mum in for minor surgery today we couldn't of ask for better service. Everyone was so nice and caring for my 84 year mother.Thank you to all the staff

Professional care with kindly patient consideration👌

The Centre is easy to find and access to the public parking is pretty well sign posted. The pedestrian access allows for easy wheelchair access. The cafe just inside the entrance had the welcome smell of great coffee. The first set of public toilets are only a few metres into the hallway. 👍 Very extensive signage may help you work out where to go. A welcome desk, staffed by pleasant, happy volunteers, provides additional support too. A bank of lifts are metres beyond the welcome desk. Even after decades of random appointments, at various clinics, and visits, it's nice to meet such charming, patient and professional staff; mostly caring and understanding too. 🤗

Wonderful doctor and staff / nurse , always helpful, diabetes clinic, renal clinic , eye clinic always support staff to help out and adjust the schedule for family as per need , specific mention Dr Paul Manley of renal clinic , nurse devin mynett are amazing. Also endocrinologist jasmin tan was here few years back . She is also answered any questions regarding health

Clean, efficient, friendly service

Exceptional staff I had a very positive experience and am very happy how the surgery went thank you to Michael Puttick and his team for doing an amazing job. Also, BIG thanks to the nurses who cared for me after.

Spacious & clean. Seen at scheduled time.

My daughter had dental surgery here a few weeks ago. Just want to say thank you to the whole team who took care of her.. Everyone did a wonderful job and she's recovered well. They even gave her a book to take home. Very professional, friendly and gentle staff. Even the nurses and people behind reception did very well.. While waiting some patients came in being quite demanding and noisy. Loved the way the nurses and reception staff handled it gracefully. My only complaint was the amount of people/patients who were smoking outside in a clearly smoke-free area. The other patients were more of an issue than actual staff. I have a lot of respect for the staff here at Greenlane Hospital.

Staff in the colcoscopy clinic are lovely and efficient 😊

they put antlers on my dog last tuesday

Absolutely lovely staff. I want to name the nurse that took care of me. Her name is Mikaela (excuse the spelling). She was absolutely lovely, prepared me well for my endoscopy procedure, provided all the necessary information very realistically. Actual procedure turned out better than what I expected. I felt safe and comfortable knowing I was in good hands. Thank you Mikaela and Greenlane Clinical Centre. It plays a very positive and healthy difference in a person's life to have people like Mikaela 😊

Excellent doctor Hannah :) She is all Good !!help and friendly also Korean nurse was so kind When we see them they make feel SoSoSo happy !!!Thanks Hannah doctor We will see soon!!

My mother and I attended a f/up appt today 23rd of March 2023 as a result of her cataract surgery a month ago. We had the pleasure of seeing an Optometrist by the name of Vicky. She was absolutely brilliant as she explained thoroughly and listened to my mother's concerns. A real asset to your service. You need more Dr's like her.

I had bunion operation there, staff always helpful and understanding. Helen Rawlinson from Orthopedic dept did the operation, really appreciate having her as my doctor. She did a good job on both my feet, feel comfortable with her. Thank you Helen Rawlinson.

I had endometriosis surgery in greenlane hospital 28 april 2022, Jessica was my surgeon she is absolutely wonderful and her team was amazing in surgery room I am extremely happy with her service and my blood count was low so she moved me to Auckland hospital it was good decision. Love this lady and their service, I felt so happy after surgery thank you so much for wonderful service❤️

Awesome service here, they really treat you with kindness and respect. Appreciate this place

Excellet care for torn retina.

I was happy with their service!

I have had two minor surgeries at Greenlane clinical centre. Both times have been easy and pleasant experiences. Kind and caring staff.

What is the point of the carpark arms? They make parking very confusing for the elderly and one of the arms almost came down on my head when walking to the entrance - pathways not ideal so most people walk on the car ways. Seems very dangerous and unnecessary. Now have a stained shirt but could be much worse. Yes there’s a sign there which may reduce risk but the hospital should eliminate this risk surely.

Okay slow but that's usual isn't it

The parking is diabolical. Drove around 20 mins trying to find a park to no avail. They need some kind of full to capacity sign so don't waste peoples time even trying

I was looked after very well by all the kind staff at colonoscopy unit,everyone was kind, respectful and professional and i felt I was in great hands Cheers Matthew

Came in at 12:30 with an appointment at 1 o’clock. Wait 30 minutes in a long snake line until we are set in waiting room 8. We wait for THREE hours until being seen. We get a scan and get told to go back to the waiting room. At 4:45 (15 minutes before closing) see a doctor which does more scans and we are waiting for the doctor now with practically ZERO time until the clinic closes!!!! I would give 0 stars if a could.

Good to visit when a GP isn't available

average

Absolutely dissappointed in security , making people wait outside in the cold. Don't tell me about protocol, you can do something about it, like put the chairs by the entrance for the sake of our vulnerable people to keep warm before the hospital open. And saying we complain alot and just wait ? what a inconsiderate and rude reply , why do you have this job when you're just going to treat patients like this ? So upset with this type of service. The least you can do is reply properly if you're going to make us sit outside in the cold.

More Parking Pay stations Needed!!! After a visit to the eye clinic I drove around and around for 20 mins to find a pay station to get out of the carpark. I then found signs saying that the pay station is inside the hospital but I couldn't get in, as its locked down !! Bloody useless