Saved my life, thank you. I couldn't imagine the stress you nurses go through, the stories you hear and how desensitizing all of that can be. I was admitted late February and felt most comfortable in the Emergency Unit room. Some nurses would stop by and have a quick word with me to cheer me up. It makes a difference. There was a blonde nurse in that unit, I can't remember her name.. But she really helped calm me down and reassured me that everything would be okay. I spent a whole week and a bit there. The photo I attached was me pointing at the room I was in and being grateful I got out. You're all doing god's work, thank you again. I appreciate life a lot more.

There are some great staff who are unfortunately let down by appalling staff. Definitely treat people as a number and use age as an indicator as to whether to treat patients passively or reactively. We struck a dismissive doctor by the name of Patel who was a complete and utter waste of our valuable time.

I understand that these nurses are under paid & over worked I get that. But being heard & made to feel like you’re cared for is important because who would want to come here and sit here for 8 hours plus to be seen by a doctor. You are met with answers but that’s to just shut you up. I’ve been here twice seeking medical attention but I left the first time cause the charge nurse wasn’t paying attention and had an attitude. The other nurse sent me to White Cross which I’m glad they did cause I was seen right away and sent back to be seen by a doctor for server dehydration. I’ve asked for medication and they have said that this isn’t an emergency lol. Kinda feel like you have to be knocking on heavens door to get help. I’m still sitting here patiently waiting for help going on 4 hours 🫠

My friend was born here and I would like to refund her. Unfortunately there is no policy for refunding people. For this reason I would not recommend that you give birth to your baby here just in case you want to refund them later on.

From the moment I entered Waitakere Hospital, every staff member was helpful, professional and caring. Dr. Lily Yang Wu and those who assisted her - Bianca (and I'm sorry I've forgotten the names of the others) couldn't have been more helpful, respectful and caring. I understand the enormous strain our hospital staff have endured for so long but none of them allowed that to affect their care of myself and the other patients I saw. Grateful thanks.

they do a good job at delivering babies cause i'm still alive

The Waitakere birth unit was incredible. The on site midwives and doctors were so present, knowledgeable, attentive and reassuring. Making our birth experience as good as it could be. The rooms had everything available which we needed.

Went to Waitakere Hospital because the health line nurse had recommended I go. I was experiencing racing heart, cold body, Blackouts, Blurred vision and breathing issues and a few other things. All apparent signs of anaemia (I had already done a test a few weeks beforehand and my iron levels were low then as well). Go to the Waitakere hospital let them know why I was there and honestly I felt as if they were disappointed I was there. A nurse came in and asked “Why are you here?” I explained and her stare was so mean.. I didn’t explain properly so she asked again “No, no why did you come here?” I explained properly this time. The nurse told me to “Calm down, Just don’t move” when I was following her instructions that required me to move around and would talk under her breath “Yes, yes, yes” or she would just ignore me every time I tried to talk to her. And would give me major side eye which made me feel so uncomfortable and she literally told me to look the other way while she attached the ecg. I had a mask on already and had passed my Covid test when first entering so I felt like a literal germ being there. The nurse asked me “Is he ok being here?” I said yes (he’s my friend).. However, I didn’t realise she was going to pull my gown up and reveal my body. That happened so fast I couldn’t ask what she was doing with that machine first. I work in healthcare as well as a Physio assistant in a retirement village.. I know it’s not half of what our nurses at hospitals go through but I know the way I was treated isn’t right and wouldn’t want it for anyone else. If it was something I done while I was there I’m truly sorry!

Delivered my first child here and the service was rather slow and uneducated, nurses were standing around doing nothing acting like they can't hear the poor mothers fighting through labour 👎🏼 Overnight service was appalling! Asked to have a nurse to check out blood clots I was passing and literally didn't get any service for 11-12hours EXACTLY! Would recommend going elsewhere unless their standards improve.

Disgusting waiting times for A & E Wake up government and sort your health care out. 5 hours waiting in PAIN and not one doctor has come around. What a joke. Cant even provide a pillow as they dont have enough.

WARNING 0 STAR RATING PLEASE READ!!! Thinking of giving birth at Waitākere think again!! Waitakere birthing unit & midwife’s are just a big no!!! My sister had her baby daughter there, the labour team was absolutely fantastic. The whole time after she gave birth they were so rude, not polite, talking stuff behind her back, they don’t care about anyone’s situation. They Didn’t take in on how it would affect her & her new born. She waited nearly 2 and a half hours for a bottle for her newborn when she asked them serve times for one.

I literally died here on my second visit nurses are always cool, 1st time ever the doctor was competent and friendly and I didn't require a nappy as nobody tried to test drugs on me. Good place to be if you attempt to eat the food

This hospital and its nurses are amazing. So caring! Nothing too much trouble. Maternity ward fabulous. So lucky we have this hospital. A brother near death, and now daughter in maternity. They are brilliant!

Majorly Under funded by our BS current Govt and NOW Run by wierd Karen wannabes #HoldingTheLine and over the weight wannabe security guards #NoComment #BlindLeadership #SharleneNeededFundingYesterday #GreatDrs #NotThatYourllgetToSeeOne #ShamelessLabourVoterLovers

How low can people get - my 97 yr old mother is in Waitakere Hospital and someone stole her flowers that I sent her and her potplant her neighbour gave her. Mysteriously no one of the staff knows anything so obviously one of them is light fingered. I have complained but no one responds so I complained again. I will find the person responsible and they can reimburse me for the nice bunch of flowers they have now received. Great work Waitakere Hospital Anawhata Ward

Went to visit Ameliah, with baby Ezra’s great great grandfather, every staff we encountered along the way to the Maternity Ward (maybe 5) were the most warmest , happiest, most welcoming and helpful staff ever, the best hospitality ever, 10 stars

Same thing everytime wait for hours on hours to be told theres only 1 doctor an your not as important as others, rude. No care really, nurses are chilling on youtube all night an chatting.

16 years ago I gave birth to my daughter here. I ended up having a c section. The surgical team did an excellent job. However the maternity ward nurses were rude and the my experience at the ward was like what the hell.. I went through other people’s review recently and it seems like the situation has not been improved much. I would not recommend people I know to give birth there. I suggest DHB to conduct a service quality review. If there is no capability to operate a maternity ward then it should be closed. It gives a mother nightmares!

Took my daughter to emergency at Waitakere hospital today. Fantastic experience - saw nurse Jessie and Dr. Natalie both were compassionate & caring. In fact everyone we met including the nurse out front & reception were great. Got to be the cleanest best organised emergency dept I've been to. Thanks Waitakere - we are so grateful for your help

Still in huia ward cardio what a awesome team they have working in there I am truly grateful 🙏 on wat they have helped me on my journey to recovery And the food in here is superb 👌 good vege combos an portions thank you huia team

Had a wonderful experience with doctor and nurses. Had a broken toe and was treated there. Helpful and understanding, kudos to the warm and inviting people who work there. My doctor was the best, he has a great sense of humour and I couldn’t feel the pain when he was fixing the displaced toe back in place!

Our family visited Crystal Mountain- 80 Candia Road, Swanson, Auckland 0614 on 04/02/2023 by 11.10am. My mom faced an accident by 12.00pm. We took her into the hospital with a an expected head injury. The staff was really good, helpful and did a massive job. They were kind, took care of my mom and very helpful. Many Sonias there and I just remembered only that name as I was not in a good mood. I would like to appreciate the staff who could finish all the tests by 2.00pm. The lady doctor was so kind and lovely. Love the way they respect us understand and care us . Thank you.

The Consultant TJ I think he called himself was so kind and respectful toward my partner in ED. What a genuinely caring medical professional.

I came here 2 weeks ago after a nasty fall. Nurse in charge (Dianne) seemed to have a hunch straight away as to the type of injury that had occurred. After X-rays confirmed the damage, I was put in a cast for transportation to North Shore for an operation. Excellent care from nurses.

I have come across a few rude midwives at waitakere hospital... I think she had the name bec written on her name tag , watch how you talk to people, your really rude !

If I can rate it with a 0 I would, I absolutely hate this hospital and it's stuff, the nurses and their attitudes are unbelievable, I've been sick from the flu for quite sometimes and the reason why I don't go here is because they just make you wait in the front then the nurses just take you at the back and make you wait there again. I was having chills and fever and I've been there for 2 hours so I rang the bell and asked for something to calm my fever down, she said no because I just recently had panadol and I told her I had panadol at home at 12 noon this is 9pm here at the hospital and I'm not feeling OK and I have headaches chills and fever and body aches. I just hope people going here can consider some other places but then again this emergency for our district juts disgusting . The doctor came with the same nasty attitude aswell looks at me can't really walk and still sends me home.

I had a Mirena operation yesterday, everything was good with very good quality, thank you Doctors, thank you nurses, except the Anesthetist, I had black spot on the top of my hand, incorrect position for the Anesthetiser to use ! What he was thinking at that time . I had a terrible pain not from the surgery but from the black spot on my hand.

Incredible experience! My first delivery went smooth all because of the lovely midwives n doctor on duty. Special thanks to midwife Michella and Dr.Daisy 💐

Big thanks to midwife Vicky/Vikki. You were so helpful during my stay here after giving birth. You were like a second mum, always so on to it and bubbly in nature. Thank you so much.

Great nurses and doctors considering the usual long waits in ED.

Easy to find. Plenty of parking. Attending for an outpatient clinic is made easier because the letter gives entry guidance and directions. The reminder txt ensures I don't miss my appointment. On this occasion I was met by two on-to-it ENT/ORL team members. Pleasant, professional - and very capable listeners. (A problem encountered with other team members at this facility - some even forget to ask questions, much less, listen to the response).

Make sure you take plenty of money to pay for the parking, $16.80 for three hours to park not at the Sky city or downtown but at a hospital in Henderson, to visit my sick son, highway robbery.

Staff are both Professional, helpful & friendly. Brilliant service overall. Keep up the excellent work! To top it all, very clean premises.

Good people good service, left lights on & car wouldn't start. The man in the traffic office helped us straight away. If anyone ever gets a flat battery go straight there. They are super friendly.

If you need to go to hospital in Auckland this is the place e you want to be. Genuinely lovely staff and the very very best of care and medical treatment given. Thank you so much, I really appreciate all you all did. Not for the first time, I considered becoming a nurse.

My wife got injured her finger and went to emergency on Sunday evening. People who work there keep us Waiting until midnight (8hours) and finally registered nurse call us and her name is Lisa, very rude and angry person, she try to operate her finger without num it, my wife was in really pain and that nurses didn’t listen to us and she said they couldn’t num. and she said she couldn’t do anything then send us home. Next morning we went north shore hospital and they operated the finger. I am so disappointed about Waitakere hospital emergency staff and I never ever go there for any treatments

Was late for 1st appointment as all mobility car parks were full so had to drive around looking for a car park but the nurse on reception 2 was lovely and understanding which was matched by the same kindness shown by the physio and dietician shame the parking /ticket machine was not working

Nice nurses and staff but hospital is a joke in terms of me attempting to hurt myself and them asking if I'm wanting to do it again and when I said yes they just let me go

Staff are outstanding. Nurses, orderlies, cleaners, security everyone is kind, compassionate and willing to help.

I was recently admitted at Waitakere. I'll say that this hospital is far better than Taranaki base where I was earlier. All the staff are professional, friendly and helpful. I'm really grateful for the experience I had. The nurses were very kind, considerate. They talk so nice, So I'm just thankful and I couldn't have asked for better. Thank you and god bless y'all! 😊😊

My 7 year old had surgery, from start to finish we had the best care! The receptionist, the nurses, surgeon and staff were all absolutely amazing and so helpful, kind and caring. Hospitals get a lot of stick but our experience was brilliant here! Thank you!!

We were extremely thankful to find everyone here wonderfully empathetic and caring. Taking the time to talk to us and make us feel comfortable in what was a pretty sad and stressful situation. Thank you to all in the surgical unit and blood test lab for being so lovely and caring, we very much appreciated it.

0 stars... I've been in this hospital since I gave birth of my first baby, which I almost died by negligence... Then emergency visits for gallbladders and they didn't made a blood test to know what was causing my pain attacks, now, 2 weeks sick with strong pains on top of my liver, very similar pain to the gallbladder, bruising on my legs coming from nothing, diarrhea, high Ferritin... Dr. Told me my blood test was " normal " he was very very inhumane and unkind!!! Don't go EVER with "DR". YE YU 🤮🤮🤮🤮 worst experience of my life with a doctor, so rude telling me why I went there even that my GP sent me to the hospital, he told me "for people like you emergency doesn't work" so rude... I couldn't handle and I left, been having a really bad 2 weeks to be treated like he did with me... NZ HEALTHCARE NEED A CHANGE IN HOW THEY TREAT PEOPLE!

The nurses in ED were amazing specially Josefina, Jp and Hyacinth. I had chest pain last Jan. 22. They were angels. Keep it up! Thank you so much.

Very bad experience I had here today. The women nurse (in her 40s/50s) at the reception in the emergency department around 2.30- 3.30pm today was so rude and she look like she don’t do not want to be there!! My daughter is in pain and all the nurse can say is that “you should give give her Panadol”. With due respect i have done whatever I can including giving her Panadol but she is still in pain and she is just 2 years old! How can you hire a nurse that is so inconsiderate and so rude towards a patient. Her character should be review by the hospital to be honest. Really disappointed with what I experience today

Recently had day surgery for hernia repair. Fantastic service from all involved. Fast, efficient and well looked after.

Waitakere is a bit of a mixed bag, I have had to be there for three emergencies in the past three weeks, there are some very caring nursing staff but there is also so much frustration as we were often told nothing and left hanging waiting for help where medical staff were promised but never turned up. The common denominator is that the staff are run off their feet. and another peeve is how you have to pay when you need to park, its just so wrong on so many levels.

I had an awesome stay at this hospital. Thank you so much to all the staff, great food and all the special people that work at this hospital. See you next time. Dan

Brought my mum in at 10am, currently 9:30pm and were still waiting. Could go on and on but the ED of this hospital needs to be dragged to the public light. Ridiculous. Let me add, they don't even have pillows to provide.

I find the staff and nurses excellent, very helpful and good at what they do. I speak with experience I'm there for transfusions once a month. The food is great, and fine to have, it's a clean and warm environment as l say I'm a frequent user.

Absolutely poor service, second time I have come here & the nurses at the front desk are very rude. Seems like they do not know what they are doing. Not sure if they are racist because of my skin colour. Would not recommend coming here for any medical reason.

My first time having surgery in Waitakere hospital. The process was smooth from start to finish. The lovely triage nurse, anesthetist, surgeon and duty nurses in Surgical unit were all the perfect balance of empathy, professional and attentiveness. Thank you so much for your amazing care and grace - Cheryl, Gen & Erin. 🙏🌹

Amazing help I received yesterday at the ED Yesterday. Staff were incredible. The senior male nurse and Dr Thomas especially..

I want to make a complaint about oranga coordinators i was admitted to rehab unit and was told that i eould be supported when i was discharged with meals on wheels and i hour shopping trip once a week this did not happen i have left phone messages for somone to return my calls zilch this so called support group needs to be reviewed they were all show but no go i would never want their support ever again that is no way to treat elderly people i am eighty one i may be physically frail but mentally sharp despite having stroke other elderly patients maybe to frail to complain so i will speak on their behalf inprove your standards and dont promise what you cant deliver

Honestly I was pretty surprised, I was experiencing chest pain and I told the nurse and she said no your fine wait in line I waited then she told me to wait for hours I was sweating so much I felt like I was going to pass out I drove all the way to mt roskill and they took me in straight away. She was racist.

Youre made to feel like a burden here. I understand that the medical field is understaffed and underpaid, i get it, you deserve better. However a little bit of empathy or compassion would go so far.

Worst medical experience ever!!! Took our daughter there who was in need of urgent medical attention for her asthma... we were shoved into a room for hours on end with an inhaler. Only when we went to ask, ask and ask... were we finally spoken to, but to be told ‘we’re not comfortable to give her medication, we don’t agree with what your GP gave her and whilst other hospitals may agree with it, we don’t. Our medical system is the most inconsistent system run by incompetent idiots. NZ Govt... wake up and smell the flowers, people are in desperate need of your help, do something and get some professional ‘local’ staff who speak proper English!!!

I have attended their outpatient clinics and ED. Long wait time in ED. Staff were nice though.

Had appointment 18 September 2019 at Surgical Unit for Gastro procedure. From the warm friendly welcome received at arrival, this continued with all staff, some were involved in my procedure whilst others were involved in many other things but all were being friendly, caring and respectful during my approx 3 hours in their care. My sincere thanks to all staff and very much appreciated. Phillip Roland Kilroy.

All good people got seem quick

Most of my children born here now some of my grandchildren helpful staff lots of parking

Staff always professional, and also lovely and kind, and understanding. Get the help I need

Amazing service. Professional and caring staff. I couldn't even think of any better support

So i am sitting in the hospital and crying. I had my second baby yesterday via c-section. It was planned. Hospital staff was good. But after my operation my all happiness of my baby gone. And became the nightmare. I had a lot of pain in my stitches but no one in the hospital care about it. Everyone was rude, they keep pushing me to walk very next day which i know is good. But every person is different there body is different. There was a midwife 'KATE' the most rudest person i ever met in my life. I was crying in pain in front of her and no mercy. I am disappointed, distress. Hospitals are meant to take care of there patients with love and sympathy. Our tax money goes waste on these people because they are just opposite. I will not stop here and will compaint on senior level. Please whoever reading it stand up and do something about our deteriorating health system.

All new great waiting room great staff will look after great surgical unit well staffed

so my cousin was there and she had NO DINNER so yeah you guys also knocked her out so mhm

Friendly service and appointment was on time.

Caring nurses and doctors

Terrible. If you are actually in pain or danger, please save yourself the hassle and go elsewhere.

I had to go to Emergency at Waitakere today and just wanted to say that all the staff I dealt with were friendly and efficient. I was there for about 3 1/2 hours and had initial consult, xrays, fitted with moonboot, and sent home with prescriptions plus followup plan. TBH, I had read some of the google reviews before going so was not expecting a good experience but was proved wrong. Also while I was in various waiting areas, I noticed nothing but kindness from the staff towards the patients. I hope I never have to go to Emergency again, but if I do, I'll be going straight to Waitakere Hosp.

Friendly staff and excellent service.

Not my choice of places to visit, but great to know we have a efficient ED department when needed, staff a friendly and efficient. Glad it was only an overnight stay this time.

Ambulances were fantastic in our emergency. The Hospital side was absolutely disgraceful. Someone needs to be accountable!!

Instant help

I was at the Eye Clinic on 29 April and every one of the seven staff, Doctors, Nurses, Technicians and the Receptionist were great. Thank you all.

Amanzing service

Poor emergency service

Great hospital

My daughter had meningitis there was something wrong with her mothers know when something is wrong but of course i am a young mum they judge me. So my daughter had thesr dots they tried to send me phone becausr the doctor and pediatric say "its probably this just keep her fluids up and give her something to eat shes having milk now so shes fine im happy for yous to go home they would not listen to me mydaughter then started fluring up with more dots she got ignored still!! I said no i am not leaving till you find out whats wrong with her! Im not going to be ignored something is wrong with my daughter! They had 2 pediatrics come see me and still send me home saying they have to much patients lol. Then my daughter got unconcious and started shaking not responding to me they done CPR on her!! They still tried to send me home saying it just her airways blocked!! Till ONE PEDIATRIC SAID lets get a meningitis test i said please yes test her there is something wrong with my baby, one doctor agreed because my daughter had the fit and what do you know! She had meningtis A, menengoccocl, and sepsis!! We were in hospital for 7days and we left because the doctors said that she looks fine but there is 10% left in her top spinal which may affect her hearing!!! they didnt want to get rid of 100% So we then got tested for her ears and we have had to have more hearing tests and her hearing is fine and now she is getting dots under her eyes? The fluid? Where is it gone!! Why are these dots not dissapearing!! Where did that 10% of fluid travel to!!!! 😑

Personal Health Care. Professional Services.

Caring service.

NOW AND THEN I HAVE HAD TO GO THAT HOSPITAL. AND THE HELP IS OK

I was born here and I’m still alive and healthy except for the fact that I have trichotillomania but they are grapeat over all.

Neck and Facial injuries including broken nose. It was quiet on a Monday night, 5 hours before being seen by a doctor , no pain relief given till after doctor and X-rays. Staff were friendly.

Great friendly staff I have been well looked after, and kept well informed, great thanks to to all doctors and staff

Best hospital I have ever been to. Friendly amazing nurses, great drs, so clean.

The staff are great. Had my xrays. It was so efficient that my parking was FREE. How's that for timing

Aweful Sister had been sick for 3 days, with nausea, black spots in vision and migraine. Arrived at 11:30am got told 5:30hr wait for doctor. Wasn’t seen for 7hrs. Was offered only offered Panadol and ibuprofen which doesn’t help my sister. Only in the 6th hour was she offered codine, vomited it up afterward (3rd vomited since she got there) was still ignored. Once finally seen, she told the doctor what was wrong, had to repeat to the doctor 3 times of everything. Blood test were taken and then she was set up on fluids. She was not dehydrated, and the doctor did not tell us anything on what they could do (TOTAL LACK OF COMMUNICATION) was at hospital for over 10hrs in total with no resolution in how to help. When I asked, on what could happen, they said they would be right back, but didn’t return. Never have I experienced a situation where a patient has felt so unheard by doctors. Didn’t seem like they cared. Only person that did seem too was a nurse at reception who offered the codine.