1/5 Javed B. 2 years ago on Google
I
placed
an
order
on
Friday
14th
May
around
2130
New
Zealand
time,
my
partner
did
not
like
the
items
so
I
decided
to
get
a
refund
($278
NZD).
Swarovski’s
call
center
is
closed
on
the
weekends,
so
I
called
first
thing
on
Monday
morning
at
sharp
10am
which
is
8am
Australian
time.
I
was
their
first
caller
as
I
started
calling
at
0958
but
they
answer
my
call
at
10am.
The
lady
on
the
phone
told
me
that
she
couldn’t
cancel
the
items
as
they
on
her
system
were
under
“processing
status”,
I
then
confirmed
where
the
items
were,
she
said
the
items
were
at
their
warehouse
in
Singapore,
so
what
I
don’t
understand
is
that
if
a
customer
wants
to
cancel
their
items,
which
is
STILL
inside
your
warehouse
and
hasn’t
left
for
transit,
why
can’t
it
be
cancelled?
The
lady
on
the
phone
asked
me
to
wait
for
the
delivery
then
refuse
the
delivery
which
then
will
be
sent
to
their
Auckland
City
Store
and
once
there,
Swarovski
will
refund
my
money.
Why
does
a
customer
have
to
go
through
all
these
steps
when
there
is
obviously
another
way?
To
cancel
the
item,
company
saves
money
on
delivery
charges
too.
The
item
was
still
processing
on
Monday
the
17th
of
May,
and
it’s
in
transit
today
Tuesday
the
18th
of
May
BUT
it
hasn’t
left
Singapore
yet,
so
they
had
enough
time
to
cancel,
I
then
received
an
email
saying
“order
is
on
its
way”
and
underneath
that
it
said
“Orders
can
not
be
cancelled
now”,
and
I
have
the
email
with
me,
so
that
basically
means
that
before
that
time,
before
that
email
was
sent
the
order
could’ve
been
cancelled,
but
customer
service
agent
failed
to
do
so.
When
I
called
Swarovski’s
customer
service
team
to
lay
a
complaint,
no
one
wanted
to
hear
my
complaint
and
kept
on
transferring
me
and
I
ended
up
talking
to
the
same
lady
that
I
wanted
to
file
a
complaint
against,
she
explained
to
me
that
she
would
ask
their
“escalation
team”
if
they
could
cancel
my
items
and
they
started
work
at
1130am
(it’s
approx
1040am
by
now
NZDT)
that
being
embarrassing
enough,
I
still
thanked
her
and
hung
up.
I
then
called
again
around
1423
on
17th
of
May,
someone
answered
by
only
saying
“hello
how
may
I
help
you”,
I
said
“Hi
I
called
earlier
about
an
order
that
couldn’t
be
cancelled…”
and
I
got
hung
up
on,
AS
SOON
AS
I
said
that,
I
got
hung
up
on,
how
is
that
customer
service
Swarovski?
I
got
all
the
time
stamps
and
calls
on
my
phone,
I’ve
given
you
the
exact
time
stamp
so
please
go
and
listen
to
your
recorded
calls
which
are
for
“training
purposes”,
what
training?
When
a
customer
gets
treated
this
way,
all
I
wanted
was
my
item
to
be
refunded
and
your
team
took
it
this
far,
now
I
have
to
wait
until
the
package
arrives
in
Auckland,
is
scheduled
for
delivery
to
my
address
and
THEN
tell
the
driver
that
I
refuse
to
take
the
item,
he
then
takes
it
back
to
the
depot,
they
will
then
contact
Swarovski
asking
where
to
re-deliver
the
items
to,
and
then
HOPEFULLY
I
get
my
money
back
after
a
month
or
so,
JUST
like
all
these
other
poor
people
who
have
been
waiting
for
their
money,
SWAROVSKI,
YOU
ARE
THIEVES,
stealing
your
customers
money,
JUST
RETURN
WHAT
IS
OURS!!!
Your
have
your
items,
we
DON’T.
I’ve
told
you
everything
above
so
read
it
and
do
something
about
it,
because
word
of
mouth
and
social
media
is
the
best
way
to
damage
a
company’s
reputation,
and
trust
me,
no
matter
what
happens,
I
will
never
shop
from
Swarovski
EVER
again,
this
was
my
first
time
shopping
from
Swarovski
and
this
experience
has
impacted
so
much
on
me
that
I
will
never
shop
from
Swarovski
again
and
I
will
post
this
review
on
all
social
media
platform
that
I
can.
People
need
to
know
of
how
Swarovski
steals
their
customers
money
and
doesn’t
want
to
refund
them.
Seems
like
your
policy
is
written
by
a
little
kid,
CHANGE
your
policy
get
with
the
new
age,
if
the
order/item
is
still
at
YOUR
OWN
warehouse,
and
a
customer
wants
to
cancel
it,
GO
AHEAD
AND
CANCEL
THE
ITEM!!!
How
Swarovski
became
a
company
with
this
attitude
towards
their
customer
doesn’t
raise
my
eyebrows
because
it’s
clearly
CORRUPT!!!
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