It's has got the worst customer service support. They just ignore you when you are in the shop. No greetings whatsoever. Never recommend Pascoes New Lynn to anyone or anybody. I was at the shop to get the watch wrist band repaired. Repairs done - as great customer service don't at least do the extra to clean the watch a bit and adjust the time on the watch. From what I have been trained on this is the best customer service one would receive for a watch bought at the shop. Operator 68069 was so rude and I had to walk out saying she had a very bad attitude for a sales rep. All she could say was we do not have the cleaning stuff and we don't do cleaning. You are shop selling watch don't you have any of this stuff. Seriously???????

Probably the worst customer service I've ever experienced. I stood there looking at the earrings for a while. In ANY retail store an employee would approach you to ask if you needed help with anything. Three of them were huddled behind the register talking away without a care in the world. Why not help the customer infront of you and then get back to your little gossip session? Luckily the guy was nice enough to ask if I needed help with anything. He's the only employee with proper customer service capabilities. Improve your employee training Pascoes.

Wanted to buy a gift for granny but did not. Wasn't happy with the terrible cold customer service of the sales girl. It all comes down to the customer service we receive before customers decide to buy the items! This company seriously need to replace the cold incompetent sales team in Lynnmall branch!

Fantastic service. Today as soon as I entered the store I was greeted by the two young men. Also by the young lady that was out the back. Between the three of them my visit was great. And I must mention Tania who went above and beyond to get me the watch I wanted,from another Pascoe store. I couldnt of had better service. Thanks.

Worst costumer service ever! Wanted to exchange a watch my husband bought a week ago, did not wear it, showed to me on the day, and we decided to go for a different colour. Took the watch back, and the shop attendant and ?20 years old "manager", examined the watch and said it has scratches and that he believes that it has been worn "more than two days". Scratches that I could not see. My husband, basically put the watch on to showed it to me, and that was it!. Despite having a 14 day return policy, they declined to exchange the watch. Very disappointing customer service, obviously they have no interest on keeping costumers, never going back there!

Staff need training, went in to here 2 days ago and girl didn't know where anything was and i had to look for it myself and point it out to her Also i asked if they had horoscope pendants she said no but was in the catalog and i found it in the window

Purchased my wedding ring from here and they gave me the wrong size, almost lost it after only wearing it for 1day. Took it back after 48 hrs and they charged me to resize it. No sorry no nothing. Would highly recommend going somewhere else where they take a bit more care.

A medium tier jewelry store with a nice selection of most jewelry types. The store has frequent sales on various items so you are bound to find a bargain if you are vigilant. Experience from staff has always been good if I needed to buy something.

Picked some jewellery from here today. Customer service was ⭐⭐⭐⭐⭐ the two blonde girls that handled my order were so friendly and on to it! I left in such a good mood.

Popped in to have our braclet fixed, helpful friendly staff fixed it in seconds and didn't charge us, thats why we buy our jewelry from them, keep up the good work we will be back to purchase again cause its the little stuff that matters.

Fantastic experience here, appreciated their customer service

Tuesday 11 th of july 12.30 pm went there to buy watch , i go round 2 mints now one came to me then i go and ask help from them, really disappointed haw she talks and her attitude of selling ,

I was there to buy some necklaces for my 3 daughter- in- laws for Christmas. I was standing there in the shop the guy was just arranging rings inside the display case. He saw me standing there for about 5 minutes, but it seemed I was invisible. The other saleswoman was talking to two girls who did not even buy anything. I approached the man and I asked him if they are serving people like me. He said, oh yeah what do you need? That was it, I said thank you anyway, left and went to the opposite jewellery shop. I was treated there nicely by a young man who was polite and gracious, who made me feel like a valued customer. I do not recommend this Pascoes branch in New Lynn. I always respect customer service people but these staff in Pascoes , New Lynn, I believe that they are not really there to sell by being helpful but just for the sake of having a job. Maybe they need to be in the back room for they are not suited to be your front staff. My recommendation is you hire better people who are good if not best with customer relations.

Have used this place for years. I am quite disappointed to say that yesterday I rung to ask if a product could be held for a Christmas present. I understand that it was in the catalogue but the manager of this branch did say that it could be held for 24 hours. I came and picked the product up that night and it hadn’t even been put away. My name had been written on a piece of paper but the bracelet was still sitting in the window. Considering it is a busy time of the year and it is a Christmas present and I was coming out of my way it was disappointing. Won’t come back again.

Brianna at Pascoes Lynnmall was absolutely amazing today. I took in a whole lot of my silver blackened jewelry and she polished them to look brand new! Took her a couple of hrs. Very patient and friendly. Outstanding service.