Sona Sansaar - 22kt Gold Jewellery image

Sona Sansaar - 22kt Gold Jewellery

Jewelry store Jeweler Watch store Jewelry repair service Jewelry buyer Diamond dealer Jewelry appraiser

One of the Most Reviewed Watch stores in Puketāpapa


Address

190 Stoddard Road, Wesley, Auckland 1041, New Zealand

Website

sonasansaar.co.nz

Contact

+64 9 629 3333

Rating on Google Maps

4.50 (130 reviews)

Open on Google Maps

Working Hours

  • Friday: 10 am to 5 pm
  • Saturday: 10 am to 4 pm
  • Sunday: 11 am to 4 pm
  • Monday: 10 am to 5 pm
  • Tuesday: 10 am to 5 pm
  • Wednesday: 10 am to 5 pm
  • Thursday: 10 am to 4 pm

Featured Reviews


Frequently mentioned in reviews: service (33) customer (25) Nina (21) experience (19) shop (18) gold (18) Sona (18) staff (17) Sansaar (14) ring (13)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Sruthi E. 4 months ago on Google • 21 reviews
    I purchased online thrice from this shop . It was amazing experience to shop with them. Even when I had to replace and exchange some of them, Vishal made it easier with his professional approach... Above all, it's the only gold shop in NZ with 22K pure gold I think... Highly recommended...
    2 people found this review helpful 👍

  • 5/5 Tanya G. 9 months ago on Google • 3 reviews
    The team at Sona Sansaar are extremely professional and it was quick and easy to design an engagement ring that I loved and was priced well. The ring was custom-designed and arrived extremely quickly (<2weeks). The team also provided clear guidance on care for the ring and ensured it was a perfectly sized for my hand! Finally, the ring is stunning and exactly what I wanted; an item I will cherish for the rest of my life! I highly recommend this business for their exceptional customer service, care with custom-designing a product, and a high-quality/ flawless end result WITHIN my budget💍
    2 people found this review helpful 👍

  • 5/5 Reesha P. 1 year ago on Google
    I dealt with Nina from Sona Sansaar yesterday and she was very courteous and professional. We have purchased jewellery at Sonar Sansaar a few times previously and I can thoroughly recommend the beautiful pieces they have to offer. Diamonds come with valuation certificates so you can be confident with your purchase. Will definitely purchase again. Thank you Nina for your patience and professionlism.
    2 people found this review helpful 👍

  • 1/5 Prachi S. 7 months ago on Google • 33 reviews
    Worst customer service experience received today. I visited the shop today to get an update on my jewellery as they were supposed to give me a call few days ago with un update. The lady in specs with orange hair working over there said 'ohh I forgot to call you' and when I asked more questions she started arguing with me rather than apologizing and told other lady working there in gujarati language that she is blaming me for nothing. Well lady, you forgot to give an update to customer so of course customer will blame you. Learn about customer service first and then work in customer facing role. Not recommended place to deal with your valuables. ‐-‐--------‐------‐------‐------------------------------------ The review is not about speaking in gujarati it is about unprofessional and rude service. And that lady realized it later after she finished talking about me on my face to other staff when i told her that i understands gujarati. Also I am particularly talking about only one of your staff who talked to me rudely. Not other staff members as they did not serve me. Read the review properly and then reply. Replying to reviews with this level of unprofessionalisam not going to get you more business. Moreover I did not bully anyone, I just ask the reason for lack of communication as I was worried about my jewellery. And if you have witnessed the whole conversation then why didn't you take the accountability of the situation and come forward to talk to me? No wonder why your staff is rude and unprofessional with zero customers service knowledge!! And yes, that lady who was rude to me DID NOT APOLOGIES.
    1 person found this review helpful 👍

  • 5/5 Shareena S. 1 year ago on Google
    The best Indian jewellery store in New Zealand. Nina has the best service, she makes you feel welcome and listens to your requirements. Highly recommended!!
    2 people found this review helpful 👍

  • 5/5 Bindi C. 1 year ago on Google • 19 reviews
    My niece had her first ear piercings here at the age of 1 and 15 years later, we revisited for her second ear piercings. I have to say the service was fabulous then and now! The staff gave really good advise and ensured we had time to make sure we were happy with the markings beforehand. I also got my nose pierced! Super delighted with the outcomes! Patient, helpful, genuine staff. I highly recommend them.
    1 person found this review helpful 👍

  • 5/5 eeneeree 4 months ago on Google • 9 reviews
    Sona Sansaar has a wide array of gold and diamonds. It's the only jewellery store I know in NZ that sells 22k gold, elsewhere is just 14k or 18k max. The staffs are also very accomodating and very knowledgeable of their products. They serve as if they are committed to it, and that is excellent customer service. I especially commend Vishal, and another lady, i forgot who her name was... for their service. and to all the staffs as well who, eventhough are not serving me, but were very friendly and all smiles and not in a very pushy way. This is one of the reasons why I keep coming back to this place to do my jewellery purchases.
    1 person found this review helpful 👍

  • 5/5 vineeta s. 6 months ago on Google • 3 reviews
    The service that I got from Sharmila was awesome. She was very friendly and welcoming, had a service with smile I will always shop with her
    1 person found this review helpful 👍

  • 5/5 Amelia F. 1 year ago on Google
    We took our 2.5yr old daughter in this morning to get her ears pierced. Nina was so wonderful, she spoke directly to Clara and explained in a clam and clear manner what happening at each step. If you have any concerns call in advance to make sure there are two people rostered on who can do both ears at once. Today it was only Nina so one ear at a time, but even so, it went very smoothly.
    1 person found this review helpful 👍

  • 5/5 Bavandip K. 11 months ago on Google
    My fiancé and I had the greatest experience in choosing our engagement rings from here! We were on a deadline and no one could custom make the rings we were both after or fit our budget… We tried our luck by visiting the Mount Roskill Sona Sansaar store and honestly it was the best decision we had made!! We were assisted by Vishal who made our rings come to real life. He had great product knowledge with a keen sense of knowing our taste! Him and the staff went above and beyond to get us our ring as little as 14 days. I was sent photos in between the making and they made sure I knew what was happening! It was so exciting being involved in the whole process! Overall, all the staff are knowledgeable, polite, professional and simply wonderful to deal with. I highly recommend Vishal and can’t thank him enough for this help and service! Thank you for making us the perfect ring, we received so many compliments & we couldn’t be happier. We will be back!
    1 person found this review helpful 👍

  • 5/5 Stan L. 1 year ago on Google
    Ordered a custom engagement ring and had top customer service throughout the process. There were changes required that had to be made but these were addressed in a timely and professional manner. The finished product was of high quality and the wife was very pleased with it! Would not hesitate to purchase from them again.
    1 person found this review helpful 👍

  • 5/5 Power of A. 10 months ago on Google
    Sona sansaar is one stop shop for gold jewellery. Once you go here you don’t need to see other options. We have been going there since more than 10 years now and every time we shop there, we gets really good experience. But apart from these you need one companion to suggest what to shop right thing for you in your set budget which we found in one of their best staff Mrs Nina Tailor. We mostly do shopping from Sona Sansar just because of her. She is really polite, very good in customer service at the same time full of patience. Thanks for your service.
    1 person found this review helpful 👍

  • 5/5 Sarah P. 10 months ago on Google
    Devi was extremely courteous and patient with us. She took time and made every effort to show us different pieces of jewellery to match our budget. She quickly understood what our style was and helped us find what we were looking for and gave us an excellent deal. Thanks Devi. We appreciate.
    1 person found this review helpful 👍

  • 5/5 Ziaan T. 10 months ago on Google
    I Have always seen Nina Ben at Sona Sansaar if I wanted something for a special occasion, she goes out of her way and give us best options. Her customer service is highly recommended. I only visit the store when she is working. She is best 💕
    1 person found this review helpful 👍

  • 5/5 Yasmin K. 11 months ago on Google
    I visited from Christchurch and was absolutely amazed at all the beautiful jewelry. The quality is amazing and prices are excellent. But best of all are the staff, Nina Bhen was absolutely lovely and couldn't be more helpful, she gave me so many options and I ended up buying an additional ring for myself. I highly recommend it here and I will definitely be back. Thank you so much
    1 person found this review helpful 👍

  • 5/5 Anastasia L. 1 year ago on Google
    We came in to chose a ring for my mums birthday and we had the best customer service from Nina! She was very helpful when it came to choosing a style and gave great advice about different types of gold. We bought a beautiful ring and mum was the happiest! Thank you Sona Sansaar ☺️
    1 person found this review helpful 👍

  • 5/5 Roshni T. 1 year ago on Google
    We had one of the best experiences here at Sona Sansaar picking our wedding bands. This wouldn’t have been possible without Nina - someone who went above and beyond and really helped us with what both my fiancé and I wanted. Initially we went to look for only my fiancé but Nina identified our taste very quickly and showed us some outstanding piece of jewellery and helped us with any questions or doubt we had. Before we knew it we both were able to walk away extremely happy with our forever rings. I highly recommend Nina and would like to thank her very much for all her help and support during the process.
    1 person found this review helpful 👍

  • 5/5 James D. 1 year ago on Google
    Thanks for the beautiful custom Engagement ring, finished to a very high quality. The team at Sona Sansaar went over and above with their service, it was an awesome experience! Vishal worked with us remotely from New York during COVID, providing timely updates, information and options for color, clarity and design. He made every step of the process considered and meaningful.
    1 person found this review helpful 👍

  • 5/5 Ayesha S. 1 year ago on Google
    Dia’s customer service was outstanding. She went out of her way to help us. We were left happy and satisfied with our purchase.
    1 person found this review helpful 👍

  • 5/5 Joe F. 1 year ago on Google
    We took our daughter to Sona Sansaar and had the pleasure of being served by Nina , it’s was our daughters birthday and we got her ears pierced, Nina was amazing with how she talked our daughter calmly through it and done an absolutely amazing job, we recommend her very highly 😊
    1 person found this review helpful 👍

  • 5/5 Jinali P. 1 year ago on Google
    What a wonderful lady Nina is she is a charm of Sona Sansar always helpful goes beyond her extend to help customer very friendly n lovely lady. I always go to this store because of her. Thank you sooo much for always helping me out to choose a best ❤️
    1 person found this review helpful 👍

  • 5/5 Hawraa M. 2 years ago on Google
    I’ve been a customer of Sona Sansaar for over 8 years now, my one stop for gold and silver jewellery. The staff are highly trained, great customer service. I purchased a few things for valentines day, Sonal thank you so much for helping me make up my mind, Highly recommended ❤️
    1 person found this review helpful 👍

  • 5/5 Raksha R. 2 years ago on Google
    My fiance and I made an impromptu visit with a slightly challenging request. I was pleasantly surprised that Joti managed to assist us so well and even got such a good value for the price paid. She was very transparent with her feedback which both of us appreciated. She showed us wide range and explained the the specifics behind different design and helped make the best decision. I am happy with my forever jewels.
    1 person found this review helpful 👍

  • 5/5 Nancy R. 1 year ago on Google
    Have always seen Nina if I wanted something for a special occasion and let me tell you she goes out of her way in doing her best for you. Her customer service is high commendable. In fact all staff at Stoddard Road branch are very helpful and have a lot of patience. Thank you very much for the exceptional service you provide.
    1 person found this review helpful 👍

  • 5/5 jeffin g. 1 year ago on Google
    Happened to deal with Sona Sansaar recently. Good customer service and credible people to deal with. Highly recommended.
    1 person found this review helpful 👍

  • 1/5 Jenny T. 1 year ago on Google
    Dont buy from these people. When i went to exchange an item bought from here and they were not even giving me the price of the gold. Whats the point in buying 916 gold if we dont get the price for it. Rip off. Horrible customer service. Edit 22/05 Again you have received wrong information from your staff. The item was purchased on mid dec 2020, which means its not even 2 years since i purchased the item. I never asked for a full refund. If you check the item you can see that it was hardly worn and i did mention to the staff the reason why. After that due to the corona situation i couldn't bring it back to exchange. All i wanted was to exchange the item and purchase from you something that suits me. The price given to me was half of what i purchased and since the gold value has increased significantly from the time i bought initially, the price provided was very low. We asked the staff to show us designs that are equalling the gold grams of the item i want to change and was happy to pay extra. They didn't even bother to do that and was arguing the whole time. Not sure how you expect to retain a customer who had been purchasing from you for several years.
    1 person found this review helpful 👍

  • 5/5 Lacey S. 1 year ago on Google
    Vishal helped us create a gorgeous trinity ring. The design encompassed a past/present/future style, with a round centre diamond, with twin sapphires on either side. Vishal helped us find the right coloured stones and went above and beyond to find the best size and fit. The experience has been nothing short of memorable and amazing.
    1 person found this review helpful 👍

  • 1/5 madhav b. 1 month ago on Google • 11 reviews New
    One of the worst shop in the town. Asked the gold price from the lady on call, she was so informal. She told me the price of gold chain almost 10gm. 50% less than the original gold chain price in the market. Dont go to this shop worst shop. Not recommend to but anything from this shop

  • 1/5 dhara m. 2 months ago on Google • 3 reviews New
    After sales services are not good. Very bad experience..... Yes sir you are right you have 35 years experience but not basic sense that I will wear my bangles as per my choice not by your choice even when I was in your shop It's in my right hand.so conclusion is that you guys didn't give attention when it was repaired and rivet it. So that's your people mistake to not repaired it properly. Even you still give stupid reason and blame that bangle is like that. And not necessary every time experience guy is correct some time arrogance speak instead of experience. Thanks to give one more reason to stop buying from your shop.

  • 5/5 Mala D. 1 year ago on Google
    Thank Nina so much for her patience and understanding. Our experience in Sona Sansar was excellent. Will always go back there anytime

  • 5/5 sainath g. 8 months ago on Google
    Recently purchased a gift from this place..! Had and absolute wonderful experience. Specially the lady Nina she is an amazing in terms of assisting, suggesting and over all shopping experience.

  • 5/5 Rattan S. 8 months ago on Google
    I had an amazing experience when I visited your store. Your staff Sonal was great... she is brilliant in customer service. Very helpful and humble.

  • 5/5 vanilla c. 10 months ago on Google
    I am writing to express my sincere appreciation for the exceptional customer service provided by Sharmila Chand at your gold shop. Her assistance was outstanding, and I was thoroughly impressed with her helpfulness, patience, and professionalism. From the moment I entered your shop, Sharmila greeted me warmly and made me feel valued as a customer. She listened attentively to my inquiries and provided knowledgeable guidance on your gold products. Her dedication to ensuring my satisfaction was evident throughout our interaction. What truly stood out was Sharmila's willingness to go above and beyond. She took the time to understand my preferences and offered valuable recommendations tailored to my needs. Her patience and attention to detail made the entire experience enjoyable. I want to express my heartfelt thanks to Sharmila Chand for her exceptional service. Her commitment to providing outstanding customer experiences reflects positively on your gold shop. I will not hesitate to recommend your establishment to others based on the remarkable assistance I received from Sharmila. Thank you for fostering a culture of excellence, and please convey my gratitude to Sharmila for her exceptional assistance.

  • 5/5 Matt De B. 11 months ago on Google
    Excellent experience with Vishal and the team at Sona Sansasr. They helped me create the perfect engagement ring at a really great price. Would definitely recommend

  • 5/5 Karishma K. 1 year ago on Google
    Great experience with Vishal and the team at Sona Sansaar! Everyone was helpful and very good communication. Thanks 😊

  • 5/5 Tammy S. 1 year ago on Google
    Amazing and excellent service. Very impressed with ear piercing. Highly recommend 10/10

  • 5/5 Nameeta P. 10 months ago on Google • 1 review
    I would like to express my gratitude to the staff, especially Nina, for their outstanding service . Nina was knowledgeable, patient, and helpful in explaining the different products and answering my queries.Her professionalism, expertise, and customer service skills were impressive, and I left with confidence. I was truly delighted with the overall experience and would highly recommend Sona Sansaar , and especially Nina, to anyone looking for quality and reliable products and exceptional service. Thank you for making my shopping experience memorable and enjoyable."
    1 person found this review helpful 👍

  • 5/5 helen g. 4 months ago on Google • 2 reviews
    Extremely great customer service from Vishal. Was really helpful when I was selecting earrings from online. I absolutely love my 22ct gold earrings & am really happy with there laybuy service that I was able to set up over email for earrings selected online. Really happy to shop here.
    1 person found this review helpful 👍


Call +64 9 629 3333 Open on Google Maps

Amenities


  • Payments
    • ✓️ Cheques
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Repair services
  • Accessibility
    • ✓️ Wheelchair-accessible lift
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ Kerbside pickup
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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