Southern Cross Gillies Hospital, Auckland image

Southern Cross Gillies Hospital, Auckland

Private hospital

👍👍 Disclaimer: I probably shouldn’t write a review so soon after surgery while the woohoo woowoo juice is still onboard, but this’ll be my first ever hospital sleepover, I’m bored, and hey, what’s the worst that could happen. Here goes… 💎💰 My PIN number is... heh, just kidding 🐙 🧦 I love my happy... People often mention surgery, staff, care, amazing, great, experience, team,


Address

160 Gillies Avenue, Epsom, Auckland 1023, New Zealand

Website

healthcare.southerncross.co.nz

Contact

+64 9 925 4000

Rating on Google Maps

4.60 (44 reviews)

Open on Google Maps

Working Hours

  • Sunday: Closed
  • Monday: 8 am to 6 pm
  • Tuesday: (Waitangi Day), 8 am to 6 pm, Hours might differ
  • Wednesday: 8 am to 6 pm
  • Thursday: 8 am to 6 pm
  • Friday: 8 am to 6 pm
  • Saturday: 8 am to 12 pm

Featured Reviews


Frequently mentioned in reviews: surgery (14) staff (11) care (11) amazing (10) great (8) experience (7) team (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 2/5 CaesarDeBossMan 1 year ago on Google
    Surgery went well everything was good, however the staff were adiment to not let my teenage kids in after driving 2 hours they could’ve at least tolled me when i let both the nurse and the receptionist know that my kids would be coming
    4 people found this review helpful 👍

  • 5/5 Vicky H. 8 months ago on Google • 71 reviews
    Fantastic fantastic and fantastic!!! All the nurses, doctors, staff are all very very friendly and care so much, thanks a lot! Meal were good too, I did a mistake, the breakfast menu can multiple choice but I thought was need to choose every session, when breakfast came, big shocked, can feed for 3+ persons, sorry for the waste 😅

  • 5/5 Marie-Claire H. 6 months ago on Google • 56 reviews
    The facilities and the people, everything was just exceptional. I felt so well looked after and comfortable during my stay. Recommend this hotel! It’s great.

  • 5/5 Qiuyan C. 2 years ago on Google
    Unforgetable experience with Gillies,such caring surgery and nursing team,thank you for high standard op and post op care from you guys. Special thanks to nurse Jordan,you left me such a warm memory.
    2 people found this review helpful 👍

  • 5/5 Anne-Marie W. 2 years ago on Google
    Amazing - the staff are absolutely wonderful. From reception, the nurses, the catering, assistants - everybody. I wish I knew all of their names as I would like to thank them all. I felt well taken care of, respected, safe and did not want for anything - especially during a time such as covid. My room was lovely. The meals were restaurant quality and in fact better than a lot of popular Auckland restaurants. Thank you so much to everybody who took care of me - frontline and behind the scenes.
    2 people found this review helpful 👍

  • 1/5 Missouri W. 11 months ago on Google
    was referred here in regards to chronic dizziness that I had been experiencing for 4 months at the time. I presented with very loud and disturbing tinnitus, stinging in my ears, feelings of being unbalanced and persistent dizziness. Dr Sillars was dismissive, he told me I was just anxious, that it was all just my depression and told me I needed to go to breathing works which I had already done. He also tried putting words in my mouth and TELLING me how I was experiencing my dizziness and basically refused to listen to what I was saying. He also said maybe I just needed to exercise and run around outside even after telling him I couldn't do any of that because of the dizziness? He refused to believe it had anything to do with my ears and yet I visited a vestibular clinic and they were almost certain it was, I started on therapy that targeted my ears and it aleviated a majority of my symptoms. So a big thanks for absolutely nothing. My entire life had been put on hold and he made me feel like I was at a complete dead end. I don't necessarily care that he wasn't able to diagnose me it was the way he went about treating me and belittling my experience by chalking it up to me being 'anxious and depressed'.
    2 people found this review helpful 👍

  • 5/5 Sean K. 5 months ago on Google • 33 reviews
    I'm so grateful to have had my surgery here. The team were extremely good at what they do. From the moment I entered reception until I left to go home, I was treated with the best care, respect, hospitality, and patience. Everyone working here has an extremely high quality of care and service. If you're booked in here, you can rest assure that you will be comfortable and cared for to a very high standard. The beds are amazing, the food is amazing, the cleanliness is amazing, and the staff are amazing.

  • 5/5 L C. 6 months ago on Google • 32 reviews
    Hospital stays are not meant to be fun but I honestly and truly enjoyed my time here (minus the pain and discomfort from my surgery of course). The whole experience truly exceeded my expectations in every way. All the staff were so friendly, helpful, caring, attentive, and respectful. The room was extremely clean and food was actually amazing (was a shame I couldn't really taste the food due to my surgery) but I know it was good! I was already looking forward to dinner even before I had my surgery (after looking at the menu) lol I would absolutely give u guys 10 stars if I could!! x

  • 5/5 Benjamin P. 4 months ago on Google • 30 reviews
    Had nasal surgery and the team were amazing, my nurses Ana and Janaina did a great job looking after me overnight, and Julie's food was superb, thank you!

  • 5/5 Abhishek K. 10 months ago on Google • 4 reviews
    Absolutely amazing team who not only provide an excellent service, but actively aimed to reduce my stress and anxiety as I headed in to my first surgery. RN Aiza was especially great as she helped my recovery post-surgery, thank you!
    1 person found this review helpful 👍

  • 5/5 Te Rumi K. 5 years ago on Google
    The best experience I have had during a hospital stay. All of the staff were genuinely kind, caring and helpful. Special thanks to the Anaesthetist Dr. John, surgeon Dr. John Chaplin, nurse Jan, Lorraine and admission team Debbie made me feel at ease and in good hands. The reception and administrative ladies were super efficient and friendly. My fearful surgery turned into awesome moments filled by these special people.
    1 person found this review helpful 👍

  • 5/5 Shaun H. 8 months ago on Google • 15 reviews
    Had all four of my wisdom teeth removed under a general anaesthetic and the staff at Gillies could not be more amazing! so kind and welcoming giving you the utmost support and knowledge if needed! 10/10.

  • 5/5 alyssa k. 2 months ago on Google • 9 reviews New
    Had surgery here yesterday. Really great hospital. Staff were so professional, but also had a very up beat vibe to them, which took all anxiety away from me for my surgery. One of the best hospital experiences I have had. Thanks guys

  • 5/5 Akita P. 1 year ago on Google
    I had a great experience here, felt welcomed and well-looked after. My sincere thanks to all the staff involved in my care.

  • 5/5 Dorcas B. 1 year ago on Google
    Dr Colin Brown, Fleur, and the team are just amazing 👏. Keep up with the great work

  • 5/5 Steven -. 3 years ago on Google
    Great experiance here at Gillies Hospital. Great staff and excellent care. Nurse Charlotte looked after my son perfectly. We were just there for a day.

  • 5/5 Rowena H. 2 years ago on Google
    Awesome ☺️☺️ so blessed to have had my operation here. Thank you

  • 5/5 roxy b. 4 years ago on Google
    Wow these guys are just lovely. Dr Colin Brown ENT is so wonderful! Dr Wong was wonderful! And the nurses are so warm and helpful. Everyone, what a fantastic team. Dr's, nurses, reception, catering and cleaning staff. Really wonderful experience. Thank you so much for taking such great care of us. Friendly, clean, helpful, efficient and professional. Highly recommend.

  • 5/5 Bonnie C. 3 years ago on Google
    I had surgery last week and every nurse, doctor and healthcare assistant was informative and kind. I felt looked after and in safe hands. I wouldn’t hesitate to recommend the services at Gillies. Thank you.

  • 5/5 Hayley P. 4 years ago on Google
    Great experience. Kind and respectful staff. Put me at ease with assurances and a few laughs. Efficient surgery and great after care. I think I was only in post-op for around an hour or so, maybe less, and once they saw I was moving well and capable, they said I was free to go. If I needed another surgery and was told I was coming here again I would be very happy to come back.

  • 5/5 Lee-Anne G. 1 year ago on Google • 2 reviews
    Disclaimer: I probably shouldn’t write a review so soon after surgery while the woohoo woowoo juice is still onboard, but this’ll be my first ever hospital sleepover, I’m bored, and hey, what’s the worst that could happen. Here goes… 💎💰 My PIN number is... heh, just kidding 🐙 🧦 I love my happy sockies, check out these super glam, wild octopus vibe feet-huggers. ✅🦧 The leg squeezie squeezie machine is brilliant. 🥨🌮 🛏 Folding myself into a taco / burrito / pretzel with the buttons on the bed was fun (let’s pretend I did it on purpose 😳) 🩺 My Healthcare Assistant, my Anaesthetist and his tech, my Surgeon and the catering services lady (yep, you J) were amazing. As were the lovely front desk welcomer, and the happy, friendly security guard. 🧸 🫶 And the entire, “OneOfTheNurses” family is magnificent. With the happy juice on board, I totally thought that was all of y’all’s last names lol. “Hi, I’m [name], OneOfTheNurses”. 😷 🥷 Actually all the employees here are superheroes. They all wear masks and I’ve seen at least one cape. - Highly recommended. Late checkout too! UPDATE: I found the ice cream fridge 🤫
    6 people found this review helpful 👍

  • 5/5 Maree B. 7 months ago on Google • 2 reviews
    Big thank you to Chef Judy at Gillies Ave for our beautiful food and for sharing her chicken recipe!


Call +64 9 925 4000 Open on Google Maps

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