Featured Reviews


Frequently mentioned in reviews: room (30) care (29) baby (25) experience (24) birth (23) midwife (22) midwives (20) staff (18) night (18) amazing (17)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Akshay S. 2 years ago on Google
    Our stay at birthcare started beautifully. We reached there at about 4am - and our midwife was amazing. She helped us so much, made us a snack and even helped make our bed. After a few hours of sleep, the midwife who woke us up informed us that she would be finishing her shift soon and someone else would take over. We thanked her for all the help and had high expectations from the next midwife. I am not going to name the person as it constitutes to cyber bulling - but let's call this person Ms. K. Ms. K was not helpful to begin with. She did not help us with anything. She was rude when we asked questions, said the baby was feeding well and never bothered to check how the baby was doing. She didn't even check our baby's vitals until we called our doctor. We decided that we had seen enough of Ms K and would rather go home and be more comfortable. Ms. K took offence to us seeking an early discharge. She started undermining our capabilities as new parents, started scaremongering into what could happen if we go home, told lies about our post natal midwife not wanting to work with us and the list goes on. I don't know what her problem is but this certainly was not a welcoming experience for me and my partner. One would expect an after birth place to be more comforting - this was flat out making new parents feel even more insecure. I will be logging an official complaint against Ms.K so others don't have to deal with the mess we had to.
    21 people found this review helpful 👍

  • 5/5 Chris B. 2 months ago on Google • 48 reviews New
    We booked a solo room after our hospital stay, rooms are tidy and have everything you need. Food was good, and a good range of options. After hours they have amazing cheese toasties for those 3am feeds. Bella was our midwife for the majority of the time and was amazing. Friendly, informative, helpful, reassuring and calm. All the support staff (cleaners, kitchen) were friendly and always went out of their way for us. Thank you!

  • 1/5 Maryam P. S. 1 year ago on Google
    Traumatizing place to be thrown into after giving birth. Definitely not what you’d picture as your first night as a family. We arrived late at night, crammed into a tiny room with husband on a trundle bed, the on duty midwife was lovely but come morning time, it was all business. We were seen by a dainty wee lady named Olivia. Once she realized we were not planning on staying any longer she really tried to push and hard sell us into staying. Telling us we were putting baby at risk by leaving (I am of Asian decent and in our culture the new mother is suppose to stay in bed with carers at home). She didn’t listen to our needs and would talk over me then told us we had to leave by 11am or we would be charged an extra day. Fair enough, but it was the way that she said it and how it came about. Plus, we hadn’t even been there 12 hours. The lactation, whatever fancy made up title they are calling themselves, lady was just a real old, patronizing snoot. If you have knowledge of a particular topic, it doesn’t make you better than anyone seeking your advice. You should share your knowledge with grace, just as others would do the same for you. That’s just how normal decent human beings communicate and treat one another. Weeks later, Olivia called to ask if we had any concerns or complaints about the service, hard to complain when the person asking you is the one you want to complain about. After pushing out a baby, feeling overwhelmed and exhausted, this is not the kind of place I would want to end up again. It is not comforting or calming like one would expect. For this kind of money we could have stayed at the Hotel Fitzroy with top service and still had change for lunch the next day.
    10 people found this review helpful 👍

  • 1/5 emily c. 9 months ago on Google • 3 reviews
    Unfortunately wouldn’t recommend Birthcare Parnell. We paid for the private room ($500 per night) which was TINY and my husband had to sleep on a trundler bed in the door way which was stored in the shower during the day. The food was disgusting (cold eggs for breakfast and watery tuna bake for dinner) and the facilities in general were run down with mould growing in the shower area and the decor hadn’t been updated in years. The midwives were amazing however all additional stuff to assist with breastfeeding was locked away over the weekend so we had to feed our baby with a 1ml syringe which caused a lot of distress. There are better facilities around auckland that don’t cost $500 per night. Overall, the stay was extremely disappointing and we regret spending that money as we were expecting a wonderful experience as a new family and it was anything but.
    8 people found this review helpful 👍

  • 2/5 Kapil N. 2 years ago on Google
    Midwife support is good while not all are nice. Please remember new parents need to be explained with patience. Paid $100 night and $25 for a serve basic food but had to sleep on floor the beds have done past it’s life the one I had tilts soo bad you feel one sided but worst about it was it makes such sharp spring noises that doesn’t let tired parents sleep nor the baby. Asked for replacement bed but was told that’s how all beds are; I do see it’s not the midwife fault but management needs a tap on head
    8 people found this review helpful 👍

  • 1/5 Prajnya S. 2 years ago on Google
    This is my first day here in Birthcare. I really would like to share that this place seems very depressing to me. After going through a awesome experience of giving birth to my son and coming to this type of place for care made my heart cry. The private room that cost 475 NZD is so small and depressing that I just want to go home right now. Its not about money or feeling home sick...but really this place is definitely not for care. I am staying in very small room thatbthey call private room, with my new born baby and my husband. I mean how can they think a women who is coming from such a beautiful but yet painful experience and staying in a room where you don't have space to be comfortable. I mean i can not express my disappointment about this place...but I will never rececomend this place...i mean if you have the option which i dont have, I will never come here.
    7 people found this review helpful 👍

  • 5/5 Ari T. 3 months ago on Google • 24 reviews New
    Birthcare was amazing for first time parents. The staff were confident, relaxed and helped us through the first couple of nights which were no walk in the park. My partner found the extra help with breastfeeding made the whole stay worth it. Just the staff telling the mum she is doing a good job makes all the difference in the world. The facilities were cosy and clean in the private room. I believe the price has dropped to $350 a night which is 100% worth it. The location is also great. There’s a great cafe 100m away with good coffee and baby enjoyed his little stroll up to the domain. Bring your own pillows, helpful for getting mum and dad comfortable. Laptop or tablet also good for watching a show.
    1 person found this review helpful 👍

  • 5/5 David C. 5 months ago on Google • 23 reviews
    Great step down unit from the hospital - we were very well looked after here! 😊 The staff here do an amazing job. Thanks to the receptionists for a warm welcome, kitchen for the timely meals, house keeping for all the nappies and wipes, all the tips and advice from the midwives. It helped us focus and settle into our new roles as parents.

  • 1/5 Caroline H. 2 years ago on Google
    Is it fair you only cater to rich and normal pregnancy why is that I wonder am I deserve of having the best experience for a baby no because I'm embarrassed to say I'm poor there are woman who wish to use your facility but being high risk they won't unfair treatment if you ask me separating the pohara to riches
    3 people found this review helpful 👍

  • 1/5 Jen J. 7 months ago on Google
    Wow... NO care or consideration for people or exceptional circumstances. We appreciate you sign terms and conditions that state you only get a 50% refund if you cancel an Antenatal course 10 days out... But you would think with 2 months notice due to an unplanned change of circumstances would justify at least some consideration. My husband will be changing employment and, unfortunately, we will be moving out of the area. As if having our first baby wasn't stressful enough, now a move away from all family and friends, a total change in lifestyle and routine... And Birthcare just want their $$ Be better birthcare and actually care about people.
    3 people found this review helpful 👍

  • 1/5 Sejeong 1 year ago on Google
    Lisa Harris midwife is so rude and i think she needs to take medications. Very unprofessional. Definitely do not recommend
    2 people found this review helpful 👍

  • 5/5 TU 11 months ago on Google
    It's sad to read that birth care reviews have dropped to the lowest. I gave birth here 19 years ago, it was the greatest experience with all my kid's. The staff were great, my midwife, fantastic. My room was clean and beautiful. The food was wonderful. We don't get this in the public hospital's. Midwives were very friendly and kind. My second son was also here, but not given birth there as he was born in Auckalnd hospital and later transferred to Birth Care. Again, I experienced the same service, wonderful experience. The midwife saved my son who turn blue late at night while all were sleeping, the emergency was pressed by my room buddy another mother. The midwife who took care of us there, raced in and took my son no question, ran out with him to save him in their emergency room. 3 mins later, they saved him and then we were transferred back to Auckland NICU... I was so grateful to this wonderful midwife who was so prompt and saved my son. So seeing the low reviews is sad, maybe new staff with no intention to help mother's after birth. I hope they get back on top, because they were my fav with all my kids birth.
    2 people found this review helpful 👍

  • 5/5 Deepika K. 11 months ago on Google
    Highly recommend Birthcare Auckland to expecting mothers and families. I delivered my first child at Birthcare and completed a 3 night post natal stay with my husband. The birthing experience itself was amazing as the center had a large and spacious room for the delivery for just yourself and with a variety of methods to aid in the labour process. We truly found all the staff to be welcoming and very helpful. The midwives especially were absolutely great, had such good knowledge for all mothers and were very easy to approach. We found all the midwives we had to be very understanding and supportive. Such a great birthing experience that I would no doubt return to Birthcare for any following pregnancy.
    2 people found this review helpful 👍

  • 4/5 Isaac W. 5 months ago on Google • 11 reviews
    We had an almost perfect experience with both the staff and AUT students they had helping out. The care my partner received from the get go was top notch - they were extremely accommodating considering we were both first time parents and came in with issues getting bubs to latch/feed and my partner just having gone through a C section. Would be a 5 star review if it wasn't for the last midwife we had on night duty - an Indian lady named Priscilla. Her care was beyond sub par, which was a shame because we had such amazing support before her. None the less we would certainly still recommend BirthCare Parnell and come again.

  • 3/5 Zoe W. 4 months ago on Google • 8 reviews
    It’ll be great to upgrade the facilities, especially the chairs! They’re one of the most uncomfortable chairs I’ve ever sat on - the middle sponge part are dented downwards. So you can only sit on the chair frame bit, which is damn uncomfy, especially for a pregnant woman.

  • 2/5 Tina T. 7 months ago on Google
    We stayed at Birthcare Auckland recently after the birth of our first child. It was a mixed experience. Most of the midwives and nurses were kind and pleasant, however a couple of them were unprofessional, judgemental and seemed incompetent. Birthcare Auckland also appeared quite disorganised and the medications prescribed by our obstetrician after the birth were not provided unless I followed up repeatedly. Also, please be aware that formula supplementation is heavily stigmatised and hugely frowned upon at Birthcare, to the extent where they practically suggest that it is better for a baby to starve than to be given any formula supplement. Clearly this anti-formula view is outdated and plain daft for mothers that struggle with milk supply. Almost all babies lose weight during the first three days or so. Our little boy lost 9.2% of his birth weight after three days which is not abnormal, however the midwife who weighed him made the biggest song and dance about it to the extent of being accusatory, even though our obstetrician who visited us that day said it was normal weight loss. Overall, we would still recommend Birthcare for first time mothers, although do take the advice you receive there with a grain of salt and make sure you keep an eye on what medications you are supposed to receive.
    1 person found this review helpful 👍

  • 5/5 Eva H. 9 months ago on Google
    We had a wonderful experience at birthcare after delivering my second baby by csection. We transferred from hospital less than 24hrs after the surgery to a private room and felt immediately taken care of and in very capable hands from the moment we arrived. The rooms are cosy but very comfortable and functional. And all of the midwives we met were absolutely amazing and their advice, reassurance and care made our stay a wonderful experience. We would highly recommend a stay at birthcare before heading home with any new arrival. Thank you birthcare team!
    1 person found this review helpful 👍

  • 5/5 Aimee J. 9 months ago on Google
    Definitely a great place to stay after having a newborn. You learn a lot here and the midwives are so helpful, although they do seem a bit understaffed as the midwives work so hard around the clock and sometimes might take longer to get to you than normal. Still very thankful to all the midwives that work at birthcare. The food is pretty good, 10000x better than what we got at the hospital 😂
    1 person found this review helpful 👍

  • 1/5 Sgb 10 months ago on Google
    Worst post birth care experience, I left with my newborn that same night, not even an hour in. I had requested a private room well in advance, turns out they took the liberty of putting me in a shared room, where my husband would be allowed to stay in the other bed because of my “condition” (I had been treated for depression during pregnancy). But we had to keep it shush shush because they had to deny the other new mum in the adjacent shared room the possibility of having her partner stay even though we were told by staff that she had asked for her partner to stay with her. Absolutely disgusting behavior from staff trying to have me in on their blatant lie to another new mum. As I was crying to my mum on the phone being distressed by being a new mom after a difficult delivery and the shenanigans of the staff, I started breastfeeding my crying baby with absolutely no issue, and one of the nurses came in and yelled at me to “CALM DOWN” so I could breastfeed better? Abhorrent post natal care. They had the nerve to write a report to my midwife that I abruptly left for no reason (I saw the report). Disgusting. Please do better. I am not a New Zealand citizen and I think they assumed neither my foreign insurance nor myself would/could cover the cost of a private room, hence why I was put in a shared room, on top of them assuming my being treated for depression meant I was too mentally ill to take proper care of my baby. I am lucky I only lived 2minutes away from Birthcare Parnell but I cannot imagine how much more abuse they have inflicted on postpartum Mums. Shame on you
    1 person found this review helpful 👍

  • 3/5 mks 0. 10 months ago on Google
    I would like to say a special thank you to two amazing midwives Chelsea and Emily who were amazing support during my two night stay at Birthcare. Both these ladies were supportive and caring during and helped me so much during one of the most difficult moments of my life, i am grateful for the support and level of care these ladies provided. Food was really nice, hospitality staff were not very friendly to deal with. For $500 a night i found the bedrooms very small, and i had to request several times for the housekeeping team to please change bedsheets and empty rubbish.
    1 person found this review helpful 👍

  • 5/5 Bojan K. 2 years ago on Google
    It's an excellent facility for new moms and their babies. All the midwives were incredibly patient and helpful. I wish we could have stayed a day longer but COVID restrictions apply. My wife enjoyed the food provided but I stuck with UberEATS.
    1 person found this review helpful 👍

  • 5/5 T M. 2 years ago on Google
    Our experience at birth care was excellent and all the midwives are very kind and professional.specially I want to thank Midwife Ann Standing.she looked after me and my baby most of the time at birth care and she is full of knowledge and kindness.she will come within 5 mins to help everytime I rang her.as first time parents we were new to the subject and birth care made our first few days very easy and left with confidence. As its locked down time our parents couldn't come ,but Ann was like a mother to us ,helping and encouraging us with everything. I give a big hug to Ann and a thank all the other midwives and the rest of the staff,receptionist and food service. Highly recommend this place to new parents.
    1 person found this review helpful 👍

  • 5/5 Luisa V. 1 year ago on Google
    Really loved giving birth to our 3rd child here, and we couldn't have done it without our amazing midwife Lisa Harris. After giving birth, I was sent upstairs to my room and they had everything set up including a bed for my husband who was unable to stay the night as we have 2 other children who needed tending to at grandma's. Anways my room was clean, baby had his own little cot for him to sleep, the night time nurses were amazing and said to call anytime because I needed to be monitored for any blood clots, but also to let her know if I was having trouble trying to get baby to latch on for feeds so just amazing. In the morning I wanted to go home so the nurse ensured the discharge papers was completed real quick and she got it done in no time so super grateful cause discharge papers are sometimes taken forever. I guess everyone has their own experience so I'm grateful ours was just amazing, I guess it's because my midwife was just super awesome.
    1 person found this review helpful 👍

  • 1/5 Rayan n. 3 months ago on Google • 7 reviews New
    I had a bad experience with a midwife called Wen Lu in this birth-care which is a private midwife and she supposed to be more helper, i told her its my first pregnancy and she was not caring at all!! I texted her many time asking about important things, and she reply to me after 3 days with apathy or even she didn’t reply at all … I was waiting her to send me my first referral scan, and she didn’t send it after 1 weeks after i called her many time: where is my referral ?! She didn’t ask and care about anything !!! so I decided absolutely to change her !!

  • 5/5 Tatum D. 4 months ago on Google • 6 reviews
    My partner and I had the pleasure of staying at Birthcare for 2 nights in one of their premium rooms. I cannot fault the experience one bit. We were treated with the upmost care, the facilities are wonderful, the food is excellent and the midwives are INCREDIBLE. A special mention to both Linda and Karen who took such wonderful care of the three of us. They helped so much with my feeding, pain management and were a delight to chat to (even in the very early hours of the morning) I could have stayed all week! Thank you so much.

  • 5/5 Alice Z. 3 months ago on Google • 6 reviews New
    Awesome postnatal care for new/1st time mum like me! I was spectacular about going to birth care after discharge from hospital due to the mixed reviews online, soon found out its like a total turnaround from the other's experience. The staff are very nice and supportive from the start. I was worried about they will force me to breastfeed and not give formula top up (which was a God sent in the initial days when my breast milk is getting established), but the midwife offered the support of formula, got it ready for me when I needed it the most at night, and even kindly help me getting it ready and cleaning it when I've got my handsfull. The most memorable moments were when I was at a breaking point in the middle of the n8ght when baby won't stop crying and I don't have more milk or energy to continue on, the midwife came like an angle, bring the milk for baby, pain killer for me, and even without me having to call for help! And the non judging support and advice were also great help to prepare me for transition to home. I recommend highly for their service!

  • 4/5 Sam L. 1 month ago on Google • 4 reviews New
    Good place to go after giving birth. Staff were all professional and offered a good level of service. However, premium rooms are pretty run down and could do with a refresh. Highly recommend the owners invest in new fold up beds for the dads! Very uncomfortable as beds are old and soft. Almost sleeping touching the floor. $350 per night for a private room also seemed a little steep for what you get compared to the shared room. Literally a cash cow.

  • 5/5 Dre W. 1 year ago on Google
    Highly recommend Birthcare Parnell. We did all the antenatal classes, all the research but actually learnt the MOST in the two days we stayed there after our first born. Food is great and the midwives really look after you. It’s a great experience post birth which can be quite overwhelming it’s amazing to have thus care and support

  • 1/5 D G. 8 months ago on Google
    My child had tongue tie which was unaddressed by any professional, especially the lactation consultant. I had complained of pain, sore nipple and difficulty latching. But no one picked up the very obvious diagnosis- tongue tie. Everyone was so focused on giving suggestions on how to latch. It is upsetting because I paid $1000 but didn't receive the support I deserved. Such a shame.

  • 5/5 Chetna C. 1 year ago on Google
    We first went for shared room but the experience wasn’t good so moved into private room. Upgrade to private room was worth, they taught us all the necessary lessons to cope up and transition into new parenting role. We highly recommend them.

  • 5/5 Nelson O. 1 year ago on Google
    My son was born here 22 March 2003 at 5 11 pm and 19 years later is a fine young man. Thanks Parnel birth care unit for helping with the birth of my son 💙 ❤️

  • 5/5 Alicia M. 1 year ago on Google
    I stayed here for one night of my postnatal care and absolutely loved it. The facilities were great, everything was clean and my bed was comfortable and the food was delicious. Most importantly the staff were truly wonderful! I learned a lot about breastfeeding from the lovely midwives in my 24hours here and had so much support with feeding my baby. I really didn’t want to leave! If I could have afforded it, I’d have stayed a week!

  • 5/5 michael s. 1 year ago on Google
    To Maria, Megan, Bella, Lynette, Robin, Mary, Chelsea, Hannah, Sharon, Tilly, and the wonderful admin, food & housekeeping staff. Thank you for making our first four days of parenthood so amazing. You helped us with so much empathy, professionalism, care and love. We arrived not knowing how to pick up the baby, and left feeling confident and ready. We always managed to have the right midwife at the right time. They have a great balanced team. Some are super direct and medically driven - helping you understand the health side of things really clearly, while others more empathetic and emotionally supportive - those you can call just because you need to cry with someone. It worked perfectly for us. We’ll never, ever, ever forget it. Thanks again. Jess, Michael & Ruby. Also, partners. Get a private room and stay over. You won't want to leave. It's worth every dollar.

  • 5/5 s Y (. 5 months ago on Google
    I stayed with birthcare for three night after cesarean. I would like to provide few positive feedback for the excellent service I received. On my arrival the receptionist is very friendly and helpful make me feel very welcomed. the private room I booked was very nice and well equipped. Nice choice of food, especially I got to choose something form the Chinese menu which is comforting after child birth. Most importantly, I would like to thank the midwifes Linda and Jude who are really knowledgeable and caring toward helping me. Especially Linda has make me feel very confident taking care of my baby and she has given me absolut wonderful care. I would like to express my gratitude to birthcare stuff who looked after me.

  • 4/5 Alan 3 years ago on Google
    My wife and I had a private room and found the experience very helpful in our transition to parenthood. There was a mixed bag when it came to the staff in regards to their approach and advice. The handover between midwives made it hard to get consistent advice as each had their own opinions, sensitivities and personal approaches. We found some were short and abrupt and others to be very empathic and caring. Robin was one of the latter and she is highly recommended. Also found there were times where the staff did seem stretched which may have impacted their ability to spend time addressing questions, concerns, and provided guidance.

  • 5/5 Andrey L. 2 years ago on Google
    We had a great experience at Birthcare. The midwives were very supportive and everytime when we needed their help they came in within minutes. My wife and I really liked a couple of midwives Mary and the one with the British accent who were the most helpful. They did an excellent job helping with breastfeeding and explaining how to bath a baby. Also, I really appreciate how upon our checkout they checked a capsule to make sure the baby is all safe in it and explained us how to adjust the straps and gave a good advise on how to make the baby in her capsule even more safe during transportation. And because we had a private room I could visit my wife at anytime.

  • 5/5 Steph M. 1 year ago on Google
    Had an incredible experience at Birthcare Parnell in June 2022. Supportive midwives & lactation consultants, great food, lovely room. I learnt so much and was a really great start to motherhood. Thanks so much to the whole team!

  • 5/5 Alesya A. 1 year ago on Google
    Angela manager, Anna, Alicia, and Sarah midwifes Thank you so much for the exceptional care that you provided during my recent stay. Your warm and welcoming atmosphere, attention to detail, expertise, professionalism, and kindness made all the difference. I couldn't have asked for a better team of healthcare professionals to guide me through this journey. Thank you again for all that you have done. Sincerely, Olesia


Call +64 9 374 0800 Open on Google Maps

Trends



Last updated:

Similar Hospitals nearby

Last updated:
()