MercyAscot Head & Neck Service - Drs Mark Izzard, Rajan Patel, Kevin Smith, Muammar Abu-Serriah, Nick Lilic and Kim Gear image

MercyAscot Head & Neck Service - Drs Mark Izzard, Rajan Patel, Kevin Smith, Muammar Abu-Serriah, Nick Lilic and Kim Gear

Medical center Surgeon Cancer treatment center

One of the Top rateds in Albert-Eden


Address

100 Mountain Road, Epsom, Auckland 1023, New Zealand

Website

headandneckservice.co.nz

Contact

+64 9 630 2920

Rating on Google Maps

5.00 (106 reviews)

Open on Google Maps

Working Hours

  • Tuesday: 7 am to 4 pm
  • Wednesday: 7 am to 4 pm
  • Thursday: 7 am to 4 pm
  • Friday: 7 am to 4 pm
  • Saturday: Closed
  • Sunday: Closed
  • Monday: 7 am to 4 pm

Featured Reviews


Frequently mentioned in reviews: Muammar (66) surgery (46) team (33) care (22) Abu-Serriah (18) recommend (13) great (11) experience (11) Rajan (10) felt (10)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Rachel C. 2 years ago on Google
    After recently receiving a shock diagnosis with my daughter, we were referred to Rajan Patel and his team at AH&NS. From the minute we met the team we felt we were in good hands. Everything from the initial consultation, through to the scheduling of investigations, surgical booking and subsequent hospital stay ran extremely smoothly. Rajan went above and beyond to keep us informed and updated and communicated with genuine care which greatly helped to put a very stressed out family at ease. The complex and highly skilled surgery was performed by both Rajan and Muammar and everything went very well. The post-op care from them both as well as the nurses on the ward was outstanding. A truly lovely team who I will be forever grateful for.
    4 people found this review helpful 👍

  • 5/5 Susan H. 1 year ago on Google
    I have been fortunate to be referred to Dr Muammar twice in the past year for oral surgery. I have been treated both professionally and kindly at all times by his team and especially himself. Dr Muammar' s skill made all of my surgeries very successful. I highly recommend him to anyone needing surgery in his skill area.
    2 people found this review helpful 👍

  • 5/5 Aaron K. 11 months ago on Google
    Dr Muammar Abu-Serriah is a highly skilled and experienced first-class surgeon, and I feel truly blessed to be under his care. Dr Muammar explains the procedures clearly, and his ability to plan and perform surgery is outstanding. Dr Muammar is professional while remaining humble, and he maintains a great sense of humour. Muammar is a genuinely caring person, and we are extremely fortunate to have such a high calibre Maxillofacial surgeon here in New Zealand. I am confident that I will recover with the support of Dr Muammar, and the brilliant team he leads. Thank you Dr Muammar Abu-Serriah for everything you have done to help me along this journey, and thank you for your continued support.
    1 person found this review helpful 👍

  • 5/5 Kim T. 9 months ago on Google
    Dr Muammar Abu-Serriah completed a complex sialendoscopy for me. I am a chronically unwell and unfortunately rather complicated autoimmune patient. As well as his professional and warm manner and his skilled and experienced surgical abilities resulting in a successful surgery, I was most impressed with his attitude towards my situation. Muammar respected the knowledge and experience I have of my personal specific medical complexities. He listened to these, collaborating with me to make sure my surgical plan (extended hospital stay together with longer IV antibiotic treatment after surgery) was completed successfully. For chronically unwell patients this really matters! Thank you Dr Muammar for your professional and empathic approach.
    1 person found this review helpful 👍

  • 5/5 stella m. 1 year ago on Google
    I had bilateral a tmj arthroscopy and arthrocentesis surgery with Dr Muammar in april, I had a great experience and felt really well informed about what I was having done. I had a super quick wait time between my first appointment and my surgery which Dr Muammar had mentioned he always aims towards for his patients. This was such a relief for me as I had been in pain for a long time before seeing Dr Muammar. The surgery was a great success which I was not surprised about as I had heard great things about Dr Muammar from other medical professionals. In july I came back to Dr Muammar for the removal of all four wisdom teeth. Again I felt I was in good hands and had full trust in Dr Muammar especially because of my previous experience with him. I really appreciated his sense of humour which put me at ease and made me feel so much more comfortable. Dr Muammar has quickly become a household name in my family because of how much we all love him!
    1 person found this review helpful 👍

  • 5/5 Bruce M. 1 year ago on Google
    After seeing a few specialists, my wife was referred to Dr Muammar and he was able to help instantly and completed her jaw reconstruction surgery within a few weeks. His mannerism was comforting and kind, and he explained what had to be done in simple terms which put my wife at ease. Would highly recommend Dr Muammar and the team at AHNS.
    1 person found this review helpful 👍

  • 5/5 Hannah C. 2 years ago on Google
    I was lucky enough to have Rajan Patel as my surgeon for a hemiglossectomy and neck dissection after being diagnosed with Squamous Cell Carcinoma. Rajan has been so supportive and caring throughout my pre & post-op care as well as being highly professional. Rajan and Muammar Abu-Serriah are a great team and were both very attentive, making me feel at ease at what was a very frightening time for myself. I couldn’t recommend or thank these surgeons enough.
    1 person found this review helpful 👍

  • 5/5 Jamie M. 6 months ago on Google
    Dealing with Muammer has been a truly exceptional experience. I had a very long and intensive surgery, everything that Muammar said he would do, happened. When you have this level of honesty, care and attention, it helps so much more with the recovery process. Highly recommended.
    1 person found this review helpful 👍

  • 5/5 엔뉴짱엔뉴미 2 years ago on Google
    Had two cyst & removal of wisdom tooth surgery on 2021 and 2022. My dental specialist who introduced Dr Muammar said he was one of the top for head & neck surgery in NZ. Frankly, it was stressful period for me going through these surgery procedures. But Dr Muammar was there for me to support which I really would like to say thank you for looking after me until full recovery. Personally, I had no side affects nor any other issuses at all. I was able to be back to normal because all I had to do was follow his instructions. Dr Muammar also explains things in details to patient and truely, is one of the best doctor Ive met. Thank you doctor for every care you did for me. Would also like to thank Raine at AHNS for every single help & assistance😀
    1 person found this review helpful 👍

  • 5/5 Raluca G. 5 months ago on Google
    I recently had surgery for a malignant tumor performed by Mr Rajan Patel at Mercy Hospital Head and Neck Specialists and I am very grateful for the outstanding results! Mr Patel has truly gone above and beyond any expectations both in ensuring my comfort throughout the entire journey and in the excellent performance regarding the surgery and scar minimization. It is a rare experience to meet someone with his level of skill and competency as well and warmth and genuine care for the patient’s wellbeing. It is hard to find the words that would capture my gratitude for the extraordinary level of service and careI received. I can only recommend and encourage anyone to setup a visit to discuss their health concerns, you will be in excellent hands! For me it has been the best experience in the medical system at what can only be described as the worst time of my life.

  • 5/5 David S. 7 months ago on Google
    I was fortunate to be sent to Dr Muammar Abu-Serriah & AHNS I was well looked after & the facial & neck surgery I received left no visible signs and solved the problem. I have never had the removal of 50-60 stitches accompanied by humming & singing before! He obviously enjoys his work & I am grateful to him.

  • 5/5 Nick B. 8 months ago on Google
    Mr Rajan Patel and his team were extremely caring and professional right from my first appointment to discharge. The process was efficient, and I felt comfortable throughout. Amazingly talented team who were all very pleasant and friendly to deal with during a stressful time. Massive thank you to Rajan and the team for everything – I am very grateful for you all.

  • 5/5 samir a. 8 months ago on Google
    My name is Liane and I want to thank the surgical team from Auckland Head & Neck Specialist, especially surgeon Kevin Smith. We talk about bedside manner and whether a patient has trust and confidence in the person who is about to operate on them. For myself I would have to feel one hundred percent confident and this is how I felt with Kevin Smith. Kevin guided me through the whole procedure with patience and empathy, I felt like I had his full attention and total care. Every person on his team were impressive, they all made me feel confident about my procedure and helped and guided me from beginning to end. New Zealanders are so privileged to have such people and such a competent medical team, thank you.

  • 5/5 Kelly M. 1 year ago on Google
    I recently had jaw surgery with Dr Muammar Abu-Serriah and it has been a really smooth experience. It was a major surgery but I felt safe and in the best hands with Muammar. Muammar is very good at giving clear details and is very professional and knowledgeable. I would not hesitate to recommend Muammar or to see him again in the future if circumstances require.

  • 5/5 Danielle W. 9 months ago on Google
    The most amazing team from surgeons to admin staff! Dr Muammar went above and beyond whilst I was under his care, super efficient and supportive in all decisions made for my health and wellbeing alongside his amazing team. Highly recommend anyone in this team especially Dr Muammar, thank you again!

  • 5/5 Michelle P. 1 year ago on Google
    Last year my 17 year old son underwent a mandibulectomy and reconstruction with fibular flap surgery with Muammar Abu-Serriah, he is currently still in his care as we have a few more surgeries. Muammar has been amazing not only with us as parents but my son also, he has made us feel at ease about every procedure and been caring and approachable. He is extremely knowledgeable and quick to act, we have really appreciated everything he has done for Zach.

  • 5/5 Annette and Andrew W. 10 months ago on Google
    The team at Auckland Head & Neck Specialists were great to deal with. Dr Muammar Abu-Serriah is the loveliest person, he was so pleasant and explained everything to us step by step. He was very accommodating and our daughter’s surgery went very smoothly.

  • 5/5 Paul Won-Bin S. 2 years ago on Google
    I’ve recently had an oral surgery with Dr Muammar and would highly recommend him. I had 4 wisdom teeth and a molar removed under general anesthesia. My wisdom teeth were very deep and close to the nerves and therefore I was little bit nervous about the procedure. Dr Muammar was great to deal with, professional and very friendly. Above all, the surgery went smoothly and no complications or adverse side effects from it. Thanks Dr Muammar! The team at AHNS were all lovely to deal with.

  • 5/5 zohra t. 11 months ago on Google
    TMJ care is seen as a mystery but need not be with the right expertise. Dr Abu-Serriah is a world class surgeon who happens to live in Aotearoa and is skilled in this area. I had seen two previous oral maxillofacial surgeons, one who dismissed me and said to ‘relax’ and the other performing a discectomy (unfortunately that failed). Dr Muammar completed a revision of the discectomy and placed a fat graft in the joint as well as an arthroscopy of the other joint. My mouth opening prior to surgery was 18mm and now it’s 43mm. A huge difference. I am very grateful to him (as he has positively changed my life) and I recommend anyone with TMJ type issues should see Dr Muammar first for quality and expert advice. The team in surgery were amazing. I won’t lie, the initial recovery was brutal but worth it! I would do it all again in a heartbeat. Nga mihi nui!

  • 5/5 Amy W. 5 months ago on Google
    My son has had two surgeries with Dr Muammar Abu-Serriah and on both occasions the level of care and expertise has exceeded our expectations. The first surgery was for a blocked saliva gland and Dr Muammar Abu-Serriah managed to perform a very intricate surgery to save our sons saliva gland (when most other doctors would have just taken it out). He went above and beyond both in the surgery but also with his level of care following the surgery. Several months later, Dr Muammar Abu-Serriah also performed the surgery to remove my son’s 4 x unerupted wisdom teeth. Again we were very impressed with the expertise and level of care both during and following surgery. We highly recommend Dr Muammar Abu-Serriah from Auckland Head and Neck Specialists.

  • 5/5 Cosmo M. 1 year ago on Google
    I had a diagnosis of Salivary Gland Carcinoma and was given the upmost expediency for surgery by the brilliant Dr Muammar Abu-Serriah and team. I underwent a right external Maxillectomy with reconstruction of free fibular flap. It was a big procedure. I could not have asked for a more professional caring team of people,I was kept informed always about what was happening and at no time was left with out information or emphatic care. Dr Muammar is held in high regard at Mercy Ascot and I would not hesitate to recommend him as your surgeon and his experienced team at Auckland Head and Neck Specialists. The team and I became like family, including the excellent Nursing and Dietitian support. I was able to make a rapid recovery which I put down to the wonderful care I have received throughout including follow ups. They may have saved my life, you can’t give a better accolade than that,Auckland Head and Neck Specialists are the best !

  • 5/5 Michelle M. 10 months ago on Google
    I had the good fortune to be referred to Dr Muammar Abu-Serriah for an issue with my jaw. He was an absolute delight to engage with. Great communication throughout the journey, very clear on what was needed and why, and set expectations regarding post-surgical recovery. My right TMJ arthroplasty surgery went very well and due to his superb stitching skills, I now have barely noticeable scars. Thank you so much for your care, kindness, patience and excellent surgical skills, all of which made for a great experience and a good patient outcome.

  • 5/5 rohan w. 1 year ago on Google
    Muammar and the team at Auckland Head and Neck Specialists have been nothing short of amazing to deal with. I had a very complicated surgery on a tumor in my jaw and Muammar carried out a very long and difficult procedure leaving me without any visible scars. You would never know to look at me that he removed replaced a significant part of my jaw bone. Despite his incredible skill he has always been friendly, humble and very approachable. You will be in very safe hands with him and his team.

  • 5/5 Hippiz M. 1 year ago on Google
    I was recently diagnosed with Oral (Tongue) cancer, and was referred to see Dr. Muammar. He provided me with detailed and helpful information on my condition and the plan of treatment during the initial consultation. The information provided was very helpful for me to prepare myself for what was to come. The operation was an extensive one, but Dr Muammar and his team were extremely skilful that resulted in excellent results. I am truly grateful for his professionalism and dedication in his work, would recommend him to anyone who might require medical assistance in his field.

  • 5/5 Nicola M. 1 year ago on Google
    My daughter had her wisdom teeth plus three other teeth removed and exposure of impacted eye teeth by Dr Muammar. I would highly recommend him as an experienced and meticulous surgeon. I appreciated the care during post-surgical appointments too. The practice also helped in navigating the health insurance claims.

  • 5/5 Tracy N. 1 year ago on Google
    I am absolutely delighted to leave a review for Dr Muammar Abu-Serriah. My 18 year old daughter recently underwent double jaw correction surgery in November, with Muammar. As a registered nurse with many years of theatre experience, I have been so very impressed with Muammar, from the moment we met with him over 2 years ago. He was able to explain the options and steps required, which gave us a plan to work towards. He has been professional, personable, and so very caring of my daughter. His surgical ability is clearly outstanding and so very meticulous. He is extremely patient focused, wanting only the best result for my daughter, which extended into supporting us with advice on some tough days post surgery. I felt at ease knowing he was in charge of my daughter's care, as he also surrounds himself with a great anaesthetic, theatre and clinic team. His communication with our Orthodontist has been amazing, and we agree with her.. we are very lucky to have someone of his skill in NZ. We are so very grateful to Muammar and the team and our daughter is so very happy with the result.. We appreciate the humour, too. Thank you..

  • 5/5 Rhonda Y. 1 year ago on Google
    I Presented to Muammar with a large squamous cell cancer on my lip, I immediately felt I could trust that he could give me the best outcome. He acted with urgency and three surgeries later, done with exceptional skills, compassion and a little humour I'm 100%. Muammar is genuinely interested in my on going recovery and has my best interests at heart. Also I would like to thank the team at Auckland Head and Neck Specialists for their care and support, its been fantastic.

  • 5/5 Alexander and M. 1 year ago on Google
    I have been recently diagnosed with a basal cancer on my nose at the Skin Cancer Clinic, 119 Apollo Drive. I had an option to have my surgery done by one of the doctors at the Clinic but decided to get referred to Dr Muammar Abu-Serriah since he performs the surgery once a month at the same Clinic. I've done my research on Dr Muammar and he is considered to be one of the best Head & Neck Specialists in NZ. Since I was going to have a surgery on my face, it was important for me to have a surgeon I could trust. Dr Muammar has got a very personal approach to every patient, amazing empathy and compassion and tries to clarify everything and answer all the questions. I felt safe and secure to know that he would do his best with my surgery. His wonderful sense of humour is a bonus and keeps his patients relaxed and at ease. Highly recommended.

  • 5/5 Yuki O. 1 year ago on Google
    I recently had my wisdom teeth extracted by Dr Muammar, and it was a great experience! At the initial consultation, the explanation of the surgery was clear and concise and I appreciated the professionalism alongside the friendliness. The surgery was a quick procedure and the recovery was very smooth, so I was very happy with the process. The Auckland Head and Neck Specialist team organising the appointments and surgery were very responsive and helpful - the team was very accommodating with the time and dates of each. I highly recommend Dr Muammar and his team!

  • 5/5 Manisha K. 1 year ago on Google
    We were recently referred to Dr Muammar Abu-Serriah for my sons oral surgery. Muammar is extremely caring and empathetic and conducts himself with the utmost professionalism. His manner and ability to explain the procedure carefully put as at ease instantly. We knew we were in good hands!

  • 5/5 Melanie S. 1 year ago on Google
    Dr Muammar and his team were always so polite and friendly, and communication was excellent. His care to two of my children within a month was excellent - we were fully informed, kept safe during a Covid outbreak, and his sense of humour made a stressful situation much easier. Thank you! Highly recommended.

  • 5/5 Samii T. 2 years ago on Google
    It was the first time for me to stay in hospital and have surgery in my life . But the doctors and nurses who looked after me made it as a 'great' experience, it was very organized and efficient. Thanks to Dr Rajan, I was very lucky to be treated by him, the surgery was super successful and I am recovering very well :) Also its been great that I don't have to worry about claiming the fees to my insurance provider, so the whole process was very smooth and easy. Really appreciated for the service and care they provided during the difficult time I was going through :)


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