Laser Clinics New Zealand - Queen Street Auckland image

Laser Clinics New Zealand - Queen Street Auckland

Beauty salon Facial spa Skin care clinic Laser hair removal service Medical spa Cosmetics industry

One of the Most Reviewed Medical spas in Auckland


Address

45 Queen Street, Auckland CBD, Auckland 1010, New Zealand

Website

www.laserclinicsnewzealand.co.nz

Contact

+64 9 887 6963

Rating on Google Maps

4.70 (178 reviews)

Open on Google Maps

Working Hours

  • Friday: 9 am to 6 pm
  • Saturday: 9 am to 4:30 pm
  • Sunday: 9 am to 4 pm
  • Monday: 8:30 am to 6 pm
  • Tuesday: 8:30 am to 6:30 pm
  • Wednesday: 8:30 am to 6 pm
  • Thursday: 8:30 am to 7 pm

Featured Reviews


Frequently mentioned in reviews: treatment (16) laser (14) experience (14) service (12) clinic (12) hair (9) Sula (9) staff (8) years (8) amazing (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Dhanashree P. 1 year ago on Google
    Once you're onboard please don't expect a fair customer service. The appointment is rescheduled as per their wish multiple times with zero to two hours notice but the client can never be late. I was lied to my face today and they were trying to send me back as I was 15 minutes late while I had 3 services booked. I had to put forward the argument as how this math fits, then got me in for 2 services but made me wait 5 minutes outside while room I was booked for remained empty. Thanks for that!
    4 people found this review helpful 👍

  • 1/5 Abhi R. 3 months ago on Google • 17 reviews New
    I am highly disappointed with the service. When I called to book an appointment the staff( Lisa) was giggling and laughing and not listening not at all professional. When I asked the manager' s email, they didn't had. When I again called back complained , the another girl said that there is no harm in laughing over the phone. If you cannot provide the appointment, then just refund me the money. The standards have really lowered down
    1 person found this review helpful 👍

  • 5/5 vivi �. 1 year ago on Google
    Appreciate thorough explanation and patience as I was nervous about getting the procedure potential pain. Zara (?) was quick to respond to how I felt during laser and increased the cooling mechanism of the machine. I found that very reassuring and am grateful to have had consultation + treatment done on the same day. Thanks.
    2 people found this review helpful 👍

  • 1/5 S L. 1 year ago on Google
    I used the services for almost 3 years and always had amazing treatment and four-star service from Naz welcoming smile. However, the management team is not pleasing to deal with, especially when your treatment package has expired and requested an extension. I still have three more unused treatment sessions but Kimone (manager) is not considerate to extending. I explained the situation of why I cannot come regularly and with the Covid lockdown for over two years but this is the reply I got: Our expiry Dates are noted on our Consultation forms and Website, we do take into account what you are saying but cannot assist with this request. If you have had treatment for almost three years; how can you remember the first day you had the consultation conversation about the expiry date agreement????
    2 people found this review helpful 👍

  • 1/5 Opelo K. 1 year ago on Google
    SAVE YOUR MONEY and GO SOMEWHERE ELSE. I recently visited Laser Clinics NZ Queen street branch for a simple laser hair removal session expecting good service provided with reasonable care. Instead I left with a burn to my stomach. The service I received at LCNZ Queen St was nothing but appalling. The staff member was extremely unprofessional and did not offer a remedy to cool the burn. I was left to fend for myself and left the clinic in a state of shock. I would strongly advise anyone who is unfortunate enough to find themselves at LCNZ Queen St not to pay appointments in advance. Once you’ve pre-paid for sessions there is no guarantee you will receive good care. My experience really makes me question the level of training provided at this clinic and if any New Zealander is truly safe there. My advice is simple; find another clinic that offers proper treatment. Do not be swayed by cheap deals because you might find yourself with an injury like I did. Your health is the most important thing. If you have a bad experience, report this clinic to the Health and Disability Commissioner and file a case with the Disputes Tribunal. Good luck! You’ll definitely need it.
    1 person found this review helpful 👍

  • 5/5 Rosy T. 1 month ago on Google • 8 reviews New
    I came here for my first Botox. Qin was so kind and helpful in my consultation and she really took the time to explain everything and make sure I got the best for me. Qin has a very sweet and warm nature that made me feel so relaxed and she was incredibly caring throughout the whole process. So happy with the results and would 100% recommend.

  • 5/5 Rachael C. 5 months ago on Google • 3 reviews
    I’ve been coming here for two years now. The girls are always so kind to me when I come in for treatments. I have often needed to reschedule appointments and they have been very accommodating with this. Today I was greeted by Sula who was very friendly and chatty. Great experience every time I come :)

  • 5/5 Marion H. 9 months ago on Google
    Great product & wonderful staff managed by the lovely Sula. Thank you so much

  • 5/5 Erika M. 4 months ago on Google
    I am a returning customer with Sula being my technician for a favorite treatment of mine, microneedling. I have to say in both times visiting your clinic, Sula has been an absolute delight. Her expertise and especially TLC has made me wanting to visit sooner. She really has made me feel special, like family. In Hawaii we say Ohana. And for that, I want you to know I am a very satisfied customer. And like Ohana, I'll be your friend always.

  • 5/5 Katrina Y. 4 months ago on Google
    People are normally quick to jump at negative experiences, so I wanted to take the opportunity to share my recent amazing experience at LCNZ - Queen Street with Cristel. She really takes the time to listen to her clients. She is attentive, caring and very thorough with all treatments. She is also very consistent in the service she provides. Unfortunately, she isn't based at Queen Street, she's based at Takapuna. So, if Takapuna is your local LCNZ, pop in and see Cristel! She's a gem, and I think you will all agree with me when you meet her! Thanks for reading!

  • 1/5 always f. 5 months ago on Google
    Unfortunately I didn't have a great experience as they forgot to book my appointment and as much as the lady try to fit me to the schedule I was feeling rush . 3 area hair removal been done in 30min at level 9 then after I bouncing around saying it's hurting she dropped to 8.... I still think it was too high.

  • 5/5 Martina K. 5 months ago on Google
    Amazing treatment done by Sula Clinic manager and laser consultant. She was more than kind and cared for me since the beginning. Highly recommended professional and person. Thank you

  • 5/5 Buycs 6 months ago on Google
    Had an amazing experience with Sula! She made sure to get every section done for my lazer, even the areas I pointed out that are usually missed 🥰 and made sure to help me take extra precautions (I had a lip tattoo done recently and had a lip and chin lazer done). Such a lovely lady! Will definitely come back.

  • 5/5 noopur s. 8 months ago on Google
    Staffs are friendly and very suggestive. I had skin treatment and it was very effective. I would definitely recommend to others

  • 5/5 Tayla W. 8 months ago on Google
    My second laser session with Sula was amazing! She was so thorough and professional. Was a painless and easy procedure too. Thank you

  • 5/5 Loes S. 8 months ago on Google
    Friendly people, made me feel welcome and comfortable. Knew my name as soon as I walked in. No waiting, straight through, and was out of there faster than I ever had imagined. No pain either. Great service, see you next month!

  • 5/5 brooklyn c. 11 months ago on Google
    Great experience here, staff are very well trained, knowledgeable and friendly! Been to a bunch of Laser Clinics across NZ and UK, Queen street is the best hands down!

  • 5/5 Maria Claudia Araujo C. 1 year ago on Google
    My experience with laser clinics has been soo good so far. Almost 2 years now of doing the laser hair removal and literally I have no hair anymore, it grows so slow and so thin. It made my life easier and also a shout out to NAZ who works in the queen street branch, she is amazing, very professional, knowledgeable and so kind. I'm very happy with her and with laser clinic as well.

  • 5/5 tina a. 1 year ago on Google
    It's been a couple of months since I've started the treatment and Naz has been so welcoming and understanding. She took me through the process making me less anxious and more comfortable with the treatment. Thank you laser clinics and Naz for making this a pleasant experience.

  • 5/5 Lonika J. 1 year ago on Google
    I have been going to this branch for close to two years now and I have to say that Naz is amazing! She has been looking after me for awhile and I have definitely seen a huge difference in my hair growth under her. She is highly skilled :)

  • 5/5 Rupinder kaur G. 1 year ago on Google
    I had my first laser treatment with Tania, she is such a nice person , so kind n gentle. Explained everything thoroughly. Great service. Thank you Tania

  • 5/5 Emilly Y. 1 year ago on Google
    Jamie is amazing. She’s the best. She always does the best job. She’s very lovely and caring person. I totally recommend. Thanks so much Jamie and see you soon 😍

  • 5/5 Tallulah M. 1 year ago on Google
    Zhen Zhu the injectables queen! I've been seeing her since the beginning of this year for Botox and Fillers and all I can say is WOW. She is so knowledgable and really listens to what you are after. Zhen knows how to create subtle yet incredible results. Seriously one of the top injectors in NZ hands down. Plus I always have the best laugh with her! Cannot recommend her more!

  • 5/5 Marilou Z. 1 year ago on Google
    I had been a customer for more than a year already, amazing staff especially Kimone she is a superb👍 I don't know how she does it but she is very passionate about her work...I am loving the results of my treatments plus their products are so good...thank you for making your customers beautiful ❤

  • 5/5 Maryam H. 1 year ago on Google
    If you had a bad day or you are not in a good mood just go to this center. The staff are contentious and very friendly especially Nazgol who is a lovely energetic girl. She welcomes you with a big smile on her face and always makes sure that you're safe and cared for. Thank you Nazgol!

  • 5/5 Aisling 1 year ago on Google
    I’ve been to my consultation and only done one session, but I can’t wait to continue. I wouldn’t want to be dealing with anyone else other than Naz, who clearly loves her job. She has such an infectious smile that would make anyone feel welcome and she is just so lovely.

  • 5/5 Pritisha K. 10 months ago on Google
    Brilliant service! Never felt uncomfortable. Felt really relaxed and the services done on me were done professionally. Absolutely love everything about this clinic! Thanks Sula for my recent laser treatment. Feel so much better and confident in myself !

  • 5/5 Thilo D. 9 months ago on Google
    Fantastic staff, super helpful and patient, thought it would be awkward but not one bit, excellent job.. honestly life changing,.. would recommend to anyone because they do such a great job and the best deals as well..

  • 5/5 Maddie 5 months ago on Google • 2 reviews
    I saw nurse Zhen for my injections and she was super helpful and really nice. I wasn't really sure what treatment would be best for me but she talked me through it all and helped me decide and I'm super happy with my results. I will definitely be going back to her

  • 5/5 Erin W. 4 months ago on Google • 2 reviews
    I have been coming to the Queen Street clinic for over a year now and have always had a good experience. Sula is very knowledgeable and keen to help identify skin concerns and offer the right products and treatments to treat those concerns.

  • 1/5 Farza F. 3 months ago on Google • 1 review New
    I am writing to express my dissatisfaction with my recent hair laser removal service I received at this clinic. I had high expectations for the procedure, but unfortunately, my experience fell far short of these expectations. Firstly, the staff's communication regarding the procedure was lacking. Moreover, the actual procedure did not live up to the effective results and I see no change in my hair removal. Not only did I not see a reduction in hair growth, but I also experienced discomfort during the session and after that. I called and emailed to raise the issue but I was told that I need more sessions to see a results and that's all. I have been doing laser for years and it's the first time I see no change in hair removal. If you love your money and time, never refer to this clinic. I am very disappointed by the lack of results and overall experience. I sincerely hope you take my feedback seriously and address these concerns promptly. I believe I've wasted my money and time and it's not fair at all!! Please be honest with your reply, I've done once with you, but I've done many in the past and have always had effective results. BTW, I didn't request for free session, I asked you to follow the problem and make it up for me! Really sorry for your low level of customer service. Your reply to my review is ridiculous!

  • 5/5 Lala S. 1 month ago on Google • 2 reviews New
    The staff was exceptionally friendly, and Zoey went above and beyond to ease my first-time journey. Her patience and warm smile made the experience delightful. The pricing was also reasonable, making it a well-rounded and enjoyable experience

  • 1/5 Rupali S. 3 months ago on Google • 2 reviews New
    Contacted them about the hyperpigmentation that occurred after my laser treatment. i got it a couple of years ago. They gave me a serum .. I applied it as prescribed, nothing happened. I went back to them they advised that it may take upto a year for the pigmentation to fade. Nothing happened. In both instances instead of being empathetic, they blamed me. I gave up on expecting any help from them. I went to another clinic and they advised that its laser clinic who can help me because they did my treatment before. I again contacted them and again got the same attitude, they came up with a bunch same mugged up lines because they don’t want to take any accountability for the hyperpigmentation i got after they treated the area. I was told that ai will be contact in 4 days , its been more than 2 weeks and i haven’t heard back from the. Called them again, still no response. Pathetic service.


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