Lovely and helpful staff got all of our Japan rail and tourist tickets all sorted out. Cannot recommend enough.

I was just picking up some tickets I had purchased over the phone, but staff were friendly and helpful.

Good service and advice.

Good service, but do your own research too, because they don't cover everything.

The staff were very friendly, helpful and professional BUT I expected the staff to be a bit better versed in English - after all, it is Japan Railway's Auckland agency, else I would have been then 5 stars. The other thing, nothing to do with the JTB itself but more to do with JR Pass. It's beyond belief that one gets a paper ticket that has to go thru ticket machines numerous times, yet if anything happens to that ticket (worth hundreds of dollars) there is no refund/replacement/recourse. One gets so nervous every time when feeding it thru the ticket machine. One would expect a high tech country like Japan would have better way.

Sorted our JR passes last minute with no problems! Would use again and recommend to others

I use JTB for many years when travel to Europe. Very professinal and kind stuff. Thanks Vinnie

Experts in travel to Japan. Planning now for post Covid vinyl record hunting in Tokyo and Osaka.

Really satisfied with your services, cannot find any complain from them! Thanks for great coordination for our trip.

We had a great time in japan, thanks JTB for arranging wonderful packages trip for my family. Highly recommend