Pet.kiwi image

Pet.kiwi

Pet store

😐 Good pricing have just found staff to be rather off putting in terms of their lack of people or customer service skills. Every time I have come into the store I’ve made an effort to say a simple hello as even through they’re standing at the counter, they don’t seem to notice you unless you’re paying... People often mention great, store, shop, kiwi, service, staff, items, products, friendly, toys,


Address

381 Great North Road, Grey Lynn, Auckland 1021, New Zealand

Website

www.pet.kiwi

Contact

+64 9 378 7540

Rating on Google Maps

4.70 (216 reviews)

Open on Google Maps

Working Hours

  • Friday: 8:30 am to 6 pm
  • Saturday: 9 am to 5 pm
  • Sunday: 10 am to 4 pm
  • Monday: 8:30 am to 6 pm
  • Tuesday: 8:30 am to 6 pm
  • Wednesday: 8:30 am to 6 pm
  • Thursday: 8:30 am to 6 pm

Featured Reviews


Frequently mentioned in reviews: great (12) store (10) shop (8) kiwi (7) service (7) staff (7) items (7) products (7) friendly (6) toys (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 April May J. 2 years ago on Google • 127 reviews
    I’m really glad that I discovered pet.kiwi! I’ve never been let down by their efficient processing times and their customer service via email is fast and effective. My most recent purchase was dog tags (I went with the steel dog bones and a circular one), I was impressed with the robustness and general value for money. Notably I had made a typo in my email for the tag details which Devin picked up straight away. Keep up the great work, pet.kiwi!
    1 person found this review helpful 👍

  • 3/5 Glo R. 1 year ago on Google
    Good pricing have just found staff to be rather off putting in terms of their lack of people or customer service skills. Every time I have come into the store I’ve made an effort to say a simple hello as even through they’re standing at the counter, they don’t seem to notice you unless you’re paying for your items. The young man at the counter is friendly - the rest of the staff will just look unhappy that you’re there. Often it is quite unkempt and various items on the floor around the desk, or papers on the desk so you may have to hold your items, or step over and through a plethora of items - so may be best to leave the dog in the car.
    2 people found this review helpful 👍

  • 3/5 Lainz 10 months ago on Google • 76 reviews
    Good range of products. Very average service. I'd have thought there would be really friendly, helpful people working here as they're regularly seeing owners and fur babies come into the shop but each time, you are only acknowledged when you finally reach the desk by young females who are often just chatting amongst themselves or playing on their phones. Seems gone are the days where people are friendly, welcoming and offer help where they can.
    1 person found this review helpful 👍

  • 5/5 Christine K. 1 year ago on Google
    I drove from Waikato to Auckland store for pet clothes and was served by a young woman when I paid for my 3 items total $293. Thank-you owner for posting a response to my review and I acknowledge the time you took and the effort made to do so. I hadn't made the young lady who served me aware that I wanted the hangers for presents to give the clothing to three of our rescue dogs. I acknowledge this was my oversight for not informing the young lady my apologies again. Thank-you so much for having such a great store handy for our fur babies and we have a few 3 kuri and 2 cats. All our fur family are still playing with and chewing on their chew toys were bought from your store. Thanks so much for being about to help us to spoil our fur babies completely. Much respect guys we love having you as our go to pet store.
    1 person found this review helpful 👍

  • 1/5 Michael H. 2 years ago on Google
    Great product range, price and location, really disappointing about the attitude of the staff. This place could be very successful with staff that were willing to talk to you and provide assistance as they do at Animates and Pet Shop, rather than with attitude and walk away
    1 person found this review helpful 👍

  • 5/5 Hedges r u. 1 year ago on Google
    I rang the pet shop and talked to Diane and asked about a dog harness she told me witch one then i rang back and got Diane again and went though it with diane on line before i new it i got the tracking details sent to me and recived it over night Excellent service thanks again Diane with your help get me sorted with the right harness thanks Terry 😄
    1 person found this review helpful 👍

  • 5/5 Russell M. 2 months ago on Google • 97 reviews New
    Purchased with this company online. A very easy and efficient shopping experience. Good communication and products are a reasonable price. Delivery of item was very fast.

  • 5/5 Victoria N. 1 month ago on Google • 78 reviews New
    Just visited the store this morning! Such a cool pet store! Hope your eftpos is up and running soon haha 😂.

  • 5/5 Grace M. 5 months ago on Google • 43 reviews
    Stopped in early for an emergency soft dog cone. Helpful staff and easy parking. Price is ok. Not cheap but not pricey either.

  • 5/5 Fern P. 7 months ago on Google • 14 reviews
    Awesome pet shop with so much choice. Great selection for larger dogs too. I've found it hard finding thick collars for a extra large breed dog but pet kiwi had lots to choose from with reasonable prices. Also good choice of Julius K9 harnesses which are great for our British Bulldog. I had to get out of there before I bought too much! Highly reccomend Pet Kiwi.

  • 5/5 Victoria H. 1 year ago on Google • 10 reviews
    Love Pet kiwi! They have a great selection of toys that most pet stores don’t stock, they also have super fast shipping! I’ve ordered replacement engraved dog tags for my dog, twice! and they are dispatched within hours! Pet kiwi also provides support to a bunch of great rescues too! Returning customer and always happy :)

  • 5/5 Charlotte N. 3 months ago on Google • 7 reviews New
    Ordered some pet sunscreen for my white cat. Fast delivery and product works great. Very impressed with the service and products.

  • 5/5 Shayla K. 3 months ago on Google • 4 reviews New
    So much variety here, and the staff are extremely helpful. They greet you, and ask you if you need any help. I love coming here to get things for my kitty🐱

  • 5/5 Lindsay H. 1 year ago on Google
    We went here as animates and petstocks supply of cat toys was miserable. At pet.kiwi we found alot of toys that we havent seen at other stores. The cats love the silvervine mice.

  • 4/5 Andrew 1 year ago on Google
    It's a great little shop for your pet care needs, while they don't have a massive range due to the smaller store size they tend to have a lot of quality items you don't see at some of the other bigger chains which can make a difference. Staff are always friendly and helpful as well which is nice, the only downside is parking can be a challenge depending on how busy the area is, there's usually parking down a side street if not our front however.

  • 5/5 Lysette B. 2 years ago on Google
    Love this place, they have a great range of small animal stuff which is hard to find in Nz. They also do an amazing job with online orders.

  • 5/5 Bryony A. 6 months ago on Google • 3 reviews
    Great shop for pet products! You can find a lot of really cool toys, brands, food etc. definitely recommend! Plus the prices are very reasonable!

  • 5/5 Renee P. 10 months ago on Google
    Super fast delivery from this shop for the flea products we ordered. Also, very good prices. Thank you and we will be using your services again :)

  • 5/5 Ann Marie R. 2 years ago on Google
    Great service every time and a great selection of products available. From kibble to treats to hand made jumpers to teepees - there is always something to find for your furbaby.

  • 5/5 Adam V. 1 year ago on Google
    Ordered a PetSafe spray on Monday and then received on Wednesday. Delivery is so efficient and price is reasonable! I will definitely shop again!

  • 5/5 kristina L. 1 year ago on Google
    Love shopping at pet kiwi. The staff are always so friendly and they have some great items with very reasonable prices.

  • 5/5 alexandra G. 1 year ago on Google
    Excellent company, fast, friendly, reliable service. Will definitely be buying from them again and again.

  • 5/5 Mark 1 year ago on Google
    great prices for a good range of products and the cats love their new scratching post

  • 5/5 Oksana G. 1 year ago on Google
    Brilliant, only place I managed to find selling pet diapers. Using them for our elderly cat. Disclaimer: Have not visited actual shop, was shopping on-line.

  • 5/5 Abi S. 1 year ago on Google
    Great website and such quick shipping, our dog was so happy for his favourite treats to arrive! (and he enjoyed the packing paper!) Thanks so much :)

  • 5/5 Lisa N. 1 year ago on Google
    Purchased twice online with the Team. I can't fault them. Their communication is on point. Service is fantastic. They have a loyal customer from me now that is for sure!

  • 5/5 Camellia L. 1 year ago on Google
    I finally found the time to go to this pet store and I wasn’t disappointed! My dog was neutered and I found so many great enrichment toys here that I couldn’t find at the larger pet stores like animates and pet stock. I’m really impressed by the stock they have at this store! I will definitely continue to come back when I need some goodies for my dog!


Call +64 9 378 7540 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping
  • From the business
    • ✓️ Identifies as women-owned

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