Labtests image

Labtests

Store Blood testing service

😠 Terrible service and poor communication. Most of the staffs were very rude. They must have a customer service education how to communicate with customers. One of the staffs complained about my tiny vein. She could not take my blood and sent me home in a harsh tone. She was not professional. I went t... People often mention service, blood, time, Avril, vein, tests, test, nurse, staff,


Address

353 Lake Road, Hauraki, Auckland 0622, New Zealand

Website

www.labtests.co.nz

Contact

+64 9 574 7399

Rating on Google Maps

3.50 (62 reviews)

Open on Google Maps

Working Hours

  • Saturday: 8 am to 12 pm
  • Sunday: Closed
  • Monday: 7 am to 4 pm
  • Tuesday: 7 am to 4 pm
  • Wednesday: 7 am to 4 pm
  • Thursday: 7 am to 4 pm
  • Friday: 7 am to 4 pm

Featured Reviews


Frequently mentioned in reviews: service (15) blood (15) time (8) Avril (8) vein (7) tests (7) test (7) nurse (6) staff (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Christine C. 1 year ago on Google
    Terrible service and poor communication. Most of the staffs were very rude. They must have a customer service education how to communicate with customers. One of the staffs complained about my tiny vein. She could not take my blood and sent me home in a harsh tone. She was not professional. I went to Devonport branch and a nurse took my blood straight away.
    4 people found this review helpful 👍

  • 1/5 Raj M. 2 years ago on Google
    Really bad customer service, they don't take home visit blood tests seriously. They never give a fixed time for when they will arrive. Sometimes have to wait at home all day just for the lab test person to arrive. They also never call in advance to let you know what time of day they are coming. If you miss them they refuse to reschedule. Overall really bad service and I would never recommend their service to anyone. Please avoid using this company to do your medical tests, there are much better companies out there with good customer service.
    3 people found this review helpful 👍

  • 1/5 Peter Z. 2 years ago on Google
    Revisit for the second blood test. The nurse tried three times couldn't get the blood at all. The lame excuse is my wife got small vein and dehydrated!! Excuse Me!!! We came here two days ago, different nurse, one go, three tubes of blood no pain!! My wife suffering multiple pains and get blamed this time. I am not happy at all for the service.
    2 people found this review helpful 👍

  • 5/5 Sue H. 1 year ago on Google
    Very happy to advise that I have had excellent service from Labtests for a number of years. I would like to acknowledge in particular the superb services from Sandra. Sandra has regularly and successfully taken my blood for a number of years, knows how to deal with tiny veins, knows how interact with me professionally and empathtically .
    1 person found this review helpful 👍

  • 4/5 Liz S. 4 months ago on Google
    Awesome service, blood test by a lady call Avril. So gentle, reassuring and kind. Made this a very pleasant experience. Thank you
    1 person found this review helpful 👍

  • 5/5 Suzy W. 5 months ago on Google
    I visit Lab Tests Takapuna regularly and Ithe staff are all so kind and professional especially the blonde Irish nurse called Avril. I highly recommend her as she puts your mind at ease and it’s over in no time.
    1 person found this review helpful 👍

  • 1/5 Honami T. 6 months ago on Google
    I had a bad experience. The phlebotomist named Avril forced me to give her my right arm without explanation. I am a right handed, and I normally give my left arm and I’m sure I have a proudly good vein. She didn’t even compare right and left, so I needed to discuss her being unreasonable. At the end she took blood from my left arm but she inserted the needle unnecessarily deeply where obviously there’s no vein. Then she complained about my vein. I felt very uncomfortable with her poor service and felt like she deliberately wanted to damage my nerve. Can’t believe she said I had to trust her because she has been doing this for 10+ years? Please just be more generous and try improve and update her skill and knowledge not just for me but for other patients.
    1 person found this review helpful 👍

  • 5/5 Lewis C. 5 months ago on Google
    I cannot believe the complaints here. I have had quite a number of tests here and mostly by Avril. At all times it was painless, involved intelligent conversation and off course a touch of humour. In every instance I was treated with respect and care so do not know what the whingers are on about. On a beautifully fine day these whingers will probably say it is going to rain. Get a life and respect this thankless job these excellent people perform. Perhaps Concrete Pills may be required.
    1 person found this review helpful 👍

  • 5/5 Annie S. 5 months ago on Google
    I have been going to Labtests in Hauraki for years and always hope to get the blonde Irish nurse, Avril, as she is extremely gentle and kind. In fact, she is one of the only nurses who can somehow take my blood without causing any pain at all. Labtests is lucky to have her on staff. Highly recommend!
    1 person found this review helpful 👍

  • 5/5 Therese R. 5 months ago on Google
    Had a blood test with a lady called Avril. What an absolute delight. She immediately made me comfortable and relaxed. Great sense of humour. Didn’t know the needle was in. Thank you xxx
    1 person found this review helpful 👍

  • 5/5 Jenn W. 7 months ago on Google
    Excellent service. I’ve been coming here regularly for a year and Sandra and Avril are so lovely. I have a fear of needles but they always calm me down and it’s fast and efficient (and pain free.) Sandra has been a wonderful support person throughout my journey and whilst they are often busy they are professional and kind. Couldn’t speak more highly enough. If you ask them they will also give recommendations on the quietest times to visit. Thank you ladies for your excellent service.
    1 person found this review helpful 👍

  • 1/5 Irene H. 4 years ago on Google
    They have missed a specific test on my test form the first visit (milford), second visit (takapuna) they asked me to pay (my doctors confirmed it does not require payment) and didn't ultimately give any results to my doctors. Now I'm looking at the third try to get this test after whats been at least over months time now. They are not the friendliest people either. There needs to be another provider.
    1 person found this review helpful 👍

  • 4/5 D H. 2 years ago on Google
    I've had good service here overall. The staff do seem under pressure at times - there is no dedicated receptionist - when you walk in, you must take a 'numbered ticket' and sit / wait. The nurses also double up as receptionists / admin so they are walking back and forth from clinical room to front desk and back. I've found them to be careful and as helpful as someone who is doing a repetitive task over and over, dealing with a multitude of people can be. I'm sure at times it can be a tiring role.
    1 person found this review helpful 👍

  • 5/5 Alison H. 3 years ago on Google
    Tracey was professional and friendly! Normally it takes a long time to find the vein but she found it straight away and that made me feel very relieved! Thank you for your service.

  • 5/5 ellie j. 4 years ago on Google
    The staff always make it so much easier as they’re really lovely, can get busy but still the wait often isn’t more then 20min!

  • 5/5 Deborah 1 year ago on Google
    Excellent team. Professional, meticulous and caring.

  • 3/5 JKerman511 9 months ago on Google
    It's understaffed and they're overworked, but that's a failing on the company's part. The people have been alright to me and haven't missed a vein yet.

  • 5/5 Sam 10 months ago on Google
    Great - such quick turnaround

  • 4/5 kevin s. 1 year ago on Google
    Went at lunch so a bit of a wait. But efficient service.

  • 1/5 Katie J. 2 years ago on Google
    Terrible experience twice at the Labtests in Brown's Bay. 1/11/2021

  • 4/5 Alyssa P. 2 years ago on Google
    I prefer to go to this clinic over all others as they are lovely. Staff do seem stressed a lot, Understaffed????

  • 1/5 June 4 years ago on Google
    They hired a unskilled staff. Firstly her needle was inserted a wrong place without any blood in my right arm then she pinched my left arm skin by a tight band, and finally a painful time through the blood sample taken.

  • 5/5 Rachel T. 5 months ago on Google
    My father went to lab tests Hauraki corner for many years. He would always hope to get the Irish nurse there - he thought she was great at her job, made the whole process pain free as possible and he could have a good laugh with her ( something that was important to him)

  • 5/5 Kirsty P. 5 months ago on Google
    Best lab tests I’ve been to, Avril has done my blood tests each time and she’s so very gentle and friendly.

  • 5/5 Robert W. 3 years ago on Google
    Called in on Saturday 5th September and the staff were fantastic. It was completely painless and all done in a couple of minutes. Mind you the older receptionist looked very grumpy. Lol.

  • 3/5 Susan T. 3 months ago on Google New
    I guess they are very busy just before Christmas and having just the one technician on duty doesn’t help *but* the toilet was filthy and the rubbish bin was filled to overflowing with specimen trays etc. The white haired woman who took my blood appeared overwhelmed. On the plus side - the tests were performed professionally.


Call +64 9 574 7399 Open on Google Maps

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