Nice and helpful enough for an extremely quick walk-in. I was hoping they had football boots here, but no, just fashion shoes and apparel. She did direct me to two other places in the city which I appreciated for this rating

Very nice store and the customer service is 10/10, even thou you know that the staff is under the pump they still make the time to help you out! went in there the other day with my partner and manager still remember us! Thanks guys! Keep up the good work!👍🏽👍🏽

Avoid. Same experience as everyone else posting. Zero customer service for online orders. Trainers never delivered. Impossible to get hold of Adidas or the courier company to find out where they are. Hours of fustration. Local stores say nothing to do with them despite being part of Adidas. Go figure.

The staff at Britomart were all very friendly and welcoming. I walked in with my husband and 2 little girls. Straight away the staff were lovely. I Was helped by a team member Johnson. He was polite and not pushy. I live in Botany but will drive the distance for great service. Keep up the great work team Britomart and thank you for your help. See you again soon.

FYI you cannot return a product if you change your mind even though on their website it says it you can. I have the receipt tags & in original unused condition & within 30 days of purchase. “We only accept returns under our change of mind returns policy within the 30 day return period.”

Zero customer service for online orders. I am trying to return shoes and have been on hold for three weeks! Why have a phone number no one answers!! It’s to the point where it’s infuriating!

Absolutely horrible and rude customer service, never coming back here again! If you want to say something that rude to the customer, maybe try saying it in your head or when the customer isn't within hearing distance. To think such staff works at this brand is disgusting, you two-faced people are ruining the reputation of the brand. Next time, hire qualified people who do love their job, because clearly they already failed at a simple basic customer service.

I came here after work to get a gift card for a friend, and I was in and out in less than 5 minutes. Staff were helping me within seconds of me walking in the door with smiles on their face, and I was really impressed by the service. Clean store!

Had to go ask a staff member for help. However, once she came over, she was really good and was a great help.

Online shopping experience at adidas is outrageous. It’s been 2 months now since we purchased shoes and we are still trying to get refund. It took them a month to collect the goods (a month!) and now another month to refund money. Customer support is useless, keep saying we will get back to you within 24-48 hours and never do. Do better Adidas!

Been looking for a particular pair of shoes for my partner and I. Came into the store and the sales rep/ staff was very helpful. Kudos to her!

No sign of order after two weeks, after enquiring as to whereabouts i get an email to say my order has to be cancelled, very poor service

A fantastic shopping experience. A modern, relaxed atmosphere paired with an extensive selection and extremely helpful staff made my time picking out some new sneakers extremely enjoyable.

Tiny store, friendly shop assistant. They told me on 10% promo today, but I can't find the shoes I wanted unfortunately.

The staff is awesome, every time I go, I'm treated so well. Don't change !! Store is clean and tidy, staff is just so amazing!

Wow that’s very good shoes shop

Great service and best staff all of them so friendly love seeing them all the time helping me buy gear for my kids and happy to see some tongans in britomart area thanks to the team

Used to go to the run club here Some great members Leadership was a bit basic Hopefully it's improved and alot safer as it used to be like a wild stampede running through public streets