ASICS Auckland image

ASICS Auckland

Sporting goods store Running store

One of the Top rated Sporting goods stores in Auckland


Address

Shop 16, Level 1, Commercial Bay, 7 Queen Street, Auckland CBD, Auckland 1010, New Zealand

Website

www.asics.com

Contact

+64 9 306 7232

Rating on Google Maps

4.80 (148 reviews)

Open on Google Maps

Working Hours

  • Friday: 10 am to 7 pm
  • Saturday: 10 am to 7 pm
  • Sunday: 10 am to 5 pm
  • Monday: 10 am to 6 pm
  • Tuesday: 10 am to 6 pm
  • Wednesday: 10 am to 6 pm
  • Thursday: 10 am to 7 pm

Featured Reviews


Frequently mentioned in reviews: shoes (23) service (19) store (13) Jacob (12) staff (11) experience (10) helpful (9) great (7) customer (7) friendly (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Ankita N. 3 months ago on Google • 30 reviews New
    I recently had a fantastic experience at Asics in auckland cbd. The staff was knowledgeable, friendly, and helped me find the perfect pair of shoes. The store had a wide selection, and the quality was excellent. I highly recommend it for great customer service and stylish footwear.
    4 people found this review helpful 👍

  • 5/5 Matt O. 4 months ago on Google • 24 reviews
    Great store with a variety of shoes. Very friendly staff in particular Nelson did a great job explaining the different pairs of shoes and helping me try them on. I was impressed with the level of professionalism in this store. 5 stars!
    4 people found this review helpful 👍

  • 5/5 Olivia 4 months ago on Google • 17 reviews
    Wonderful staff! Nelson offered a lot of insight and is very knowledgeable about their shoes. He has a great demeanor and made our experience very easy and enjoyable.
    4 people found this review helpful 👍

  • 5/5 Katrina Barrera - de la C. 8 months ago on Google • 5 reviews
    Jacob was very helpful and answered all my questions regarding which running shoes should I buy. He is very patient and detail oriented! So happy with my new shoes and can’t wait to run in them! Thank you so much!
    5 people found this review helpful 👍

  • 5/5 kapein L. 5 months ago on Google • 4 reviews
    Came here for some new casual shoes as I love my platforms and its hard to find any I like in my size, although the store didn't have the make or size avaliable for me to try on, Jacob kindly helped me find one to try anyway and put in a special order so I can get these awesome shoes, 10/10 customer service, super helpful, and I know I'll definitely be back when it comes to getting a new pair, love them!
    5 people found this review helpful 👍

  • 5/5 Gaayathri E. 8 months ago on Google
    Had the best experience at ASICS today thanks to Jacob. He has a great spirit and was very patient with us today. He knows how to truly connect with a customer which made the experience exceptional. Real happy with our purchase today, thank you Jacob!
    5 people found this review helpful 👍

  • 5/5 Leonardo P. 5 months ago on Google
    The best store for running shoes! Great service provided by Jacob!!
    4 people found this review helpful 👍

  • 5/5 Melissa H. 7 months ago on Google
    Very helpful staff. They were extremely patient and knowledgeable. Highly recommend.
    4 people found this review helpful 👍

  • 5/5 Martin N. 3 years ago on Google
    The guy with the long hair is the best. Should be employee of the month. Great team. Awesome store.
    3 people found this review helpful 👍

  • 5/5 Josh M. 6 months ago on Google
    I went in looking for a pair of racing shoes and I got sorted out. The staff were all very kind and helpful. Best experience I have had shopping in a while. I never review places but I felt the need to share my awesome experience in the Asics store. Thanks guys!!
    3 people found this review helpful 👍

  • 5/5 Jesse B. 7 months ago on Google
    I came into the store as my new Nimbus shoes were giving me issues on long runs (only a week out from doing the marathon), so I was worried if there was something wrong with the shoes, something wrong with my feet, or if I would even be looked after. Jacob the store manager and the his colleague Josh were so nice, they had the best customer service and actually cared about my issue. We soon found out I have a pronating foot and needed a different model with the right support, Jacob was so patient while we figured this out together it felt like he was on my team. I walked out of the store stoked as! Thank you Jacob!!
    3 people found this review helpful 👍

  • 5/5 Zamira S. 7 months ago on Google
    Had a gait analysis done by the team here and was asked all the right questions to ensure I was put in the shoe best fitted for my needs, made me feel reassured! On top of that, they were all so kind. This will be my new go to shop for when I need new running shoes. Customer service is impeccable!
    3 people found this review helpful 👍

  • 5/5 Jarod P. 8 months ago on Google
    Amazing service, cannot stress enough the helpfulness of the staff here
    3 people found this review helpful 👍

  • 5/5 Kyle G. 8 months ago on Google
    Fantastic service! They went above and beyond to help me find the perfect pair.
    3 people found this review helpful 👍

  • 5/5 Michael M. 8 months ago on Google
    Very helpful and knowledgeable staff and handy for getting something to eat or doing some other shopping.
    2 people found this review helpful 👍

  • 5/5 Iris 7 months ago on Google
    Excellent comfy shoe. Great service from Jacob
    2 people found this review helpful 👍

  • 5/5 Chris 2 years ago on Google
    Had a great experience here! Staff were all super helpful and friendly, very knowledgeable too and ensured I was put into the right running shoe! Couldn't have had a better experience! Thanks to Zameerah
    2 people found this review helpful 👍

  • 5/5 karen o. 10 months ago on Google
    If I could give more stars I would... Superb service from all the staff, all super friendly & knowledgable. Ann especially, thank you! I love my shoes! I will definitely now be a regular customer .
    1 person found this review helpful 👍

  • 5/5 Sam K. 6 years ago on Google
    Great looking new ASICS store, just opened. Has a big range of footwear and clothing plus a high tech foot assessment area upstairs.
    1 person found this review helpful 👍

  • 5/5 Josephine G. 1 year ago on Google
    Simon and his colleague (apologies I didn't catch her name) were great! Helpful, patient, and super friendly - a really good balance without being obtrusive. Thank you again! The only real challenge was parking and getting access to the store - hopefully the roadworks will be finished very soon. Kind Regards
    1 person found this review helpful 👍

  • 5/5 DW M. 10 months ago on Google
    They assess your running with a treadmill and cameras. They suggest a shoe depending on your needs
    1 person found this review helpful 👍

  • 2/5 Khushma P. 2 years ago on Google
    Bought shoes within 1 month soul come off. Taken to the retailer where it's been purchased no refund or replacement been given on top started arguing its compneys outlet store...very bad service
    1 person found this review helpful 👍

  • 5/5 Saurab L. 5 years ago on Google
    Bought my first ever pair of tennis shoes here. Friendly people. Very helpful. A really good experience shopping there.
    1 person found this review helpful 👍

  • 1/5 Juan Fernando P. 2 years ago on Google
    It says the shop is open till' 7pm. I came here from work and I wasted my time. Good idea if you update the real working time and in that way no one else suffers the same as me.

  • 5/5 Karen S. 1 year ago on Google
    Amazing service from the woman in-store. Excellent knowledge and a good explanation of the benefits if different models of shoes.

  • 5/5 Kurt D. 1 year ago on Google
    Fast and efficient service from the staff both online and instore. Very happy with the shoes too.

  • 5/5 Marcus H. 3 years ago on Google
    John our salesman was professional, courteous and helpful. We came only to have a look and bought two pairs. Pricing was really good as well. Worth a visit.

  • 5/5 Greg L. 1 year ago on Google
    Simon and the team provided great service. The ASICS are the best all round shoes I have used for walking, tennis and golf

  • 3/5 Shana A. 1 year ago on Google
    Served by Simon and his customer service was excellent. However, my shoes broke after I had it for just under 3 months. I only wear them for gym and Pilates, which fits for the shoes purpose so not sure it broke so easily within such a short period of time.

  • 5/5 Noah M. 4 months ago on Google • 2 reviews
    I had the privilege of dealing with Jacob and Lila. He gave me solid advice on my purchase and did everything to ensure I was in the right shoe. I will definitely be back in the near future!
    4 people found this review helpful 👍

  • 5/5 Brent C. 6 months ago on Google • 1 review
    Jacob was amazing in helping us find our shoes! Best service ever and best shoes. Highly recommend.
    4 people found this review helpful 👍

  • 5/5 Jawad B. 3 months ago on Google • 1 review New
    Amazing Excellent service one of the best customer service in the country. If you want to buy best footwear and gear theres no other place to shop but ASICS Pro quality handling.
    4 people found this review helpful 👍

  • 5/5 phillip t. 4 months ago on Google • 2 reviews
    Ive been using kayanos since I tried them 7 years ago. never switched ever since. Now the 30 is out, got one and it feels just right... the staff assisted and explained the updates/upgrades done and when i tried it, i knew i had to get it. very helpful staff too!
    4 people found this review helpful 👍

  • 5/5 Risheeka C. 3 months ago on Google • 1 review New
    Jacob and Lila provided exceptional service from start to finish. A very pleasant shopping experience, smooth transaction and friendly service. Will definitely shop here again!
    3 people found this review helpful 👍


Call +64 9 306 7232 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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