About Time Ltd image

About Time Ltd

Jewelry store Watch store Jewelry repair service Watch repair service Watch manufacturer

One of the Most Reviewed Watch stores in Ōrākei


Address

324 Remuera Road, Remuera, Auckland 1050, New Zealand

Website

www.abouttime.co.nz

Contact

+64 9 281 4138

Rating on Google Maps

4.50 (150 reviews)

Open on Google Maps

Working Hours

  • Tuesday: 10 am to 5 pm
  • Wednesday: 10 am to 5 pm
  • Thursday: 10 am to 5 pm
  • Friday: 10 am to 5 pm
  • Saturday: 10 am to 3 pm
  • Sunday: Closed
  • Monday: 10 am to 5 pm

Featured Reviews


Frequently mentioned in reviews: watch (35) service (22) strap (17) watches (11) friendly (11) Time (10) charge (9) team (7) highly (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Richard M. 2 years ago on Google
    Bought a leather watch strap from here around 6 months ago. It fell apart at the seams, so took it back today. Lady said no warranty and charged me $100 for replacement leather strap. She also advised no warranty at all on replacement strap. Clear violations of Consumer Guarantees Act. Will never return there. The appalling service continues. The $100 'leather' strap fell apart at one end the day after purchase!! Looked like some cheap glue and no stitching where it fell apart. In other words sold another lemon for $100. This is a complete scam, photo attached.
    8 people found this review helpful 👍

  • 1/5 Fahmi E. 2 years ago on Google
    These guys are not “watch people”. They are, as a couple of other reviews have said, glorified pawnbrokers. Since I am leaving a bad review, it's incumbent upon me to explain: there is an air of arrogance about the staff. If you go alone, and are faced with two staff members, one staff member will speak to the other as if you don’t exist and misquote the price of your watch after having a cursory glance online, as if you don’t know and came down the last shower. To be clear, I am not bitter that they undervalued my watch. Watch reselling is a tough hustle, and I get that. What irked me was their insistence on not moving from their own valuation of a watch that is clearly not worth what they claim. The watch I am referring to was from 2015 and not rare by any means and can be had on Chrono24 for far FAR less, even when shipping and duties are taken into account. If you know your watches, speak to a certain establishment in Wellington. They will speak to you like you’re a real person who understands and has a connection to the watches they own. They won’t cut you off mid-sentence. I was perfectly willing to pull the trigger on a watch above my budget, and wanted to try it on, only to be told it would be “too big for me”. Ultimately this is what happens when you have very few options. They have no competition in Auckland. What they forget is the person who wears a $2k watch today is two years and a good investment away from a Rolex. But hey, maybe there are enough suckers out there to sustain their business without them having to change their ways.
    3 people found this review helpful 👍

  • 5/5 Koffie 2 years ago on Google
    About Time Ltd Watchmakers & Jewellers are very professional and knowledgeable in this space, they have some fantastic timepieces and offer fair market prices. Extremely happy with my purchase and my decision to buy from About Time Ltd. I would highly recommend going along and viewing their range of watches. Thank you to the team at About Time.
    3 people found this review helpful 👍

  • 1/5 Andrew M. 1 year ago on Google
    I visited About Time to get my watch strap adjusted and the team was able to do this whilst I waited. This took 5 minutes or so to adjust the metal bracelet, the jeweller technician took the time and care to recheck the bracelet fitting on my wrist multiple times to ensure the watch and bracket fitted well on my wrist. The team were very helpful and careful with my new time piece as I only had it delivered this morning. Many thanks for your service.
    3 people found this review helpful 👍

  • 5/5 Glen 2 years ago on Google
    I wanted to change a watch strap for another one that I had. The lady that helped me was superb. Incredibly helpful and she changed the straps over in 10 minutes and didn't charge me! I will be buying my watches from About Time in the future. A small gesture but very much appreciated. Thank you so much.
    2 people found this review helpful 👍

  • 5/5 Hamish M. 1 year ago on Google
    Fantastic Place! Recently bought a new strap from overseas and reached out to About Time to swap it over. The caliber of service I received was truly exceptional, and the ambiance was professional and welcoming. Neil at About Time kindly replaced the strap without charge, and his friendly attitude and great chat made it a quality experience. I cannot speak highly enough of About Time, Neil and the outstanding service that I received. So thank you very much again Neil!
    2 people found this review helpful 👍

  • 5/5 Nw 6 months ago on Google
    Exceptional service! The highly skilled watch technicians flawlessly polished my Rolex bracelet to perfection. I’ll definitely be returning here for all my servicing needs from now on.
    1 person found this review helpful 👍

  • 5/5 Jason L. 6 months ago on Google
    I saw some bad reviews before visiting here. However, from my own experience, I felt the kindness, smile, and consideration that were hard to see in Auckland. They bought my watches at a reasonable price and the deal was very easy. If I have a chance to visit again, I will go with pleasure. Thank you, Neal.
    1 person found this review helpful 👍

  • 5/5 GamingShaq 7 months ago on Google
    Went in this morning and the team let me in well before opening (again really grateful) to buy this beautiful watch. Love the watch and the service these guys provided. Will definitely be doing business with you guys again! Shahin (Shaq)
    1 person found this review helpful 👍

  • 5/5 Russ and Cerys B. 7 months ago on Google
    Called into the shop today, very friendly and helpful. Kindly authenticated a watch for me, added a link to a stainless steel bracelet and fitted a leather strap. They wouldn’t accept any payment. I will definitely return to buy and sell watches in the future.
    1 person found this review helpful 👍

  • 5/5 Manu M. 1 year ago on Google
    Professional and friendly. One of finest service I ever had ,Brought my watch for strap adjustment. Within 5 mins, done and handed back to me with no charge.Much appreciated, and would highly recommend, Thank you so much once again.😀👍
    1 person found this review helpful 👍

  • 1/5 JT J. 1 year ago on Google
    Make sure that you get all the bracelet links. Should be 7 in total. Ask what the daily variance of the watch is , inseconds over a 24h period. Especially if it is a mechanical watch. You also want to know if the watch was groomed in any shape or form. I

  • 5/5 Craig W. 1 year ago on Google
    Really friendly, helpful and knowledgeable. Made adjustment to strap while I waited and didn’t charge. Thanks will be back for sure for next service

  • 5/5 G L. 1 year ago on Google
    Couldn’t wound my watch after I dropped it and snapped the case back back on. They reset it for free. Lovely and friendly people.

  • 5/5 Michael T. 1 year ago on Google
    Awesome people and shop, they helped me out with my watch and would highly recommend

  • 5/5 Jules M. 1 year ago on Google
    Super friendly and professional team who repaired my watch strap whilst I waited. Easy parking and would totally recommend About Time

  • 5/5 David C. 11 months ago on Google
    First-class service! I lost a tiny screw from an electronic device (not a watch) so I thought I'd see if About Time could assist. They happily sorted through their spares and found a screw that fitted perfectly. Not only that, would not accept payment! Excellent service and were happy to help with an unusual request. Would definitely use them again.

  • 5/5 Louise F. 11 months ago on Google
    Such amazing service and people. My watch has got wet twice now in the Auckland floods and recent weather events and both times they have very kindly dried out my watch. Super professional and great service. Cannot rate them highly enough.

  • 5/5 DMF 10 months ago on Google
    Always great service. Most recently they didn't have a watch strap for one of my watches and suggested I get one elsewhere and they said they would be happy to fit it for me - it took a while to get the watch strap and they did indeed then fit it for me and would not charge me.

  • 5/5 J W. 1 year ago on Google
    Incredible service. Popped in for a battery and they did it while I waited. While I was waiting, a customer came in to inquire about some watches and it was evident that the staff are very knowledgeable. My watch was ready in a matter of minutes but surpassing the prompt service was the fact that they didn’t charge me anything. I would have been happy to pay for their time and materials yet they insisted. Now that's 5-star service.

  • 5/5 Carmen J. 1 year ago on Google
    A very warm and friendly team, I was going in to have my watch adjusted to my size and expected to pay however they worked on it completely free of charge. Appreciate the efficiency and professionalism.

  • 5/5 J V. 10 months ago on Google
    The service is outstanding, friendly and very fast. I had a link to be added to my wifes watch, was advised to return in 10mins. On my return, the watch was presented, and I was happy with the outcome. Highly recommend, for any watch services.

  • 5/5 E R. 1 year ago on Google
    Bought my Seiko Manta Ray in due to a DIY gone wrong. I had fiddled around with the strap and couldn’t put it back together. The team at AboutTime were a great help and had my watch fixed and ready to go the same day with no charge. Thank you so much!!! :)

  • 2/5 Christopher J. 1 year ago on Google
    The staff here were not friendly, nor helpful at all. Had to wait over a month I was told would take a day. They never contacted me when it was ready to collect, despite promising multiple times. When I went to collect my watch the person was rude and dismissive, providing no justification for why it took so long. The repair was great, but there is much better customer service elsewhere.

  • 5/5 Harry T. 8 months ago on Google
    Very professional and friendly service. I came in to have my strap adjusted. Thank you, i greatly appreciate it.

  • 5/5 Jox L. 2 years ago on Google
    Professional and friendly. Top notch service. I brought my watches in for strap length adjustments. After 40 mins, done and handed back to me with no charge. I will come back to have a look at the vintage watches. Def the place for you to take your watches in for service or look for another treasure!

  • 5/5 Ship Shape G. 1 year ago on Google
    The only place in Auckland I trust with my watch. Great service, quick turn around and honest with their pricing. I drive from the other side of town, passing numerous inferior watchmakers on my way. Thanks again.


Call +64 9 281 4138 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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