John Franich Jewellers image

John Franich Jewellers

Jewelry store Jeweler Jewelry designer Watch store Jewelry repair service

🫤 ------ Edit: Thank you for taking the time to respond. Your response reinforces my review. ------ Fantastic to deal with on the first few encounters. Jenni and John were super friendly and helped me and my partner pick out our wedding rings. Unfortunately after taking my ring home I noticed the si... People often mention ring, Jenni, John, jewellery, friendly, recommend, service, helpful,


Address

NorthWest Shopping Centre 7 Fred Taylor Drive, Westgate, Auckland 0814, New Zealand

Website

www.jfj.co.nz

Contact

+64 9 416 1525

Rating on Google Maps

4.50 (59 reviews)

Open on Google Maps

Working Hours

  • Tuesday: 9 am to 6 pm
  • Wednesday: 9 am to 6 pm
  • Thursday: 9 am to 9 pm
  • Friday: 9 am to 6 pm
  • Saturday: 9 am to 6 pm
  • Sunday: 9 am to 6 pm
  • Monday: 9 am to 6 pm

Featured Reviews


Frequently mentioned in reviews: ring (21) Jenni (16) John (15) jewellery (8) friendly (8) recommend (7) service (6) helpful (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 4/5 S S. 5 years ago on Google • 32 reviews
    Excellence at work. My partner bought a very special necklace for me and it was truly beautiful. I was there with him and witnessed that lovely customer service from that kind lady. She has not only helped me to choose the right necklace, but also shown her genuine care. 4 star, only because I was promised that she will email me my bill which I haven’t got it yet (it’s been 2 weeks already) . Apart from that, it’s a place with lovely collection of diamond jewellery.
    2 people found this review helpful 👍

  • 2/5 Snoozi 5 months ago on Google • 12 reviews
    ------ Edit: Thank you for taking the time to respond. Your response reinforces my review. ------ Fantastic to deal with on the first few encounters. Jenni and John were super friendly and helped me and my partner pick out our wedding rings. Unfortunately after taking my ring home I noticed the size was incorrect and brought it back within the first couple weeks for some advice. I was told to wait until closer to the wedding to be certain before resizing, no resizing fee was mentioned. I took the ring back recently and asked to get it resized. I was told they could not be resized and that they would have to tack spots on the interior of the ring (which would cost and didn't sound great) or send it back to the supplier to swap out (no fee mentioned) I was contacted later that week that resizing was done and a fee of $150 had to be paid. I questioned what the fee was for and got no straight answer. I explained I was not communicated with before that action was taken and what the actions would cost. I explained as them being the experts the ring should be sized correctly from the start and communication should be clear but I am happy to pay. I was met with rude remarks and blamed for not choosing the correct size from the start. I offered to pay half of the fee due to not being communicated with before actions were taken on the ring. I apologised for the inconvenience, which was met with a response of "yes it was an inconvenience." I consider myself a polite and friendly person to deal with, I did not raise my voice or make any rude remarks. I am not naming names or pointing fingers at who I dealt with, we all have bad days and are going through things. I was polite and asking genuine questions, which was met with avoidance, rude remarks and an uncomfortable situation. Please don't treat future customers the same way as I was treated. I will not be back to be an inconvenience to you again.
    2 people found this review helpful 👍

  • 5/5 Amana L. 3 months ago on Google • 36 reviews New
    Jenni is AMAZING. Knows exact what she’s doing. What a fantastic place. Grateful to know where to come for repairs as well as Beautiful new things 🙏

  • 5/5 Coralie B. 2 years ago on Google
    This place would have to be my favourite jeweller of all time. The staff are professional, engaged, and informed, without any hint of pretentiousness. I have had excellent service in both purchasing jewellery, re-modelling jewellery, and repairs. A visit to the shop always lightens my mood because I never feel the staff are simply out to sell me something. Quality family business!
    1 person found this review helpful 👍

  • 5/5 Carl and Fiona L. 2 years ago on Google
    Jenni & John recently helped us with a remodel of my original engagement ring. Jenni went above and beyond searching far and wide to find the perfect new center stone - thank you so much Jenni for your patience with me while I tried to decide what I wanted! The Montana sapphire you found is unlike anything else we have seen! John’s skill and experience in designing the new ring was clearly evident and very much appreciated. Not only are they skilled and experts in the industry, they are amazing people to deal with! I love my stunning new ring and wouldn’t hesitate to recommend them to everyone - just look at the pieces they have in store - they are a cut above anything you’ll find in a chain store. Thanks team you are awesome!
    1 person found this review helpful 👍

  • 5/5 Matt K. 7 months ago on Google • 10 reviews
    Went in to purchase some of their Thomas Sabo jewellery for myself and the wife. Staff were very friendly and helpful. Highly recommend.

  • 5/5 Michelle P. 1 year ago on Google • 6 reviews
    My Dad had a vision of a ring he wanted to have made to celebrate his life and surviving some major health issues. It was important to him. John, Jenni and Craig listened to his story with compassion and John created a bearing for Dad that truly embodies what Dad was feeling and had visualized. He is a gifted Jeweller. Craig was totally awesome, he made the commissioning and picking up of the ring a special celebration that we will cherish forever. He was kind, professional and very helpful. If you want any jewellery, I highly recommended John Franich Jewellers.

  • 5/5 M A. 3 months ago on Google • 4 reviews New
    I got in touch with Jenni about getting a name pendant made in short time frame due to my upcoming travels. Jenni was lovely to work she make the whole process very easy. She came back with a cad drawing based my handwriting in couple of days which I was really happy with. I was blown away by the final piece, the quality and the craftsmanship. I am very happy with the custom piece, it's better than what I had envisioned. Highly recommend them.

  • 5/5 linda w. 1 year ago on Google • 3 reviews
    I asked John and Jenni to help with remodelling my old diamond ring, John did a great job, I cannot believe my eyes when I saw the new ring, the work is more than perfect! Jenni is really helpful, she looks after me so well. Craig is also fantastic. Thank you so much!!

  • 1/5 elizabeth s. 1 year ago on Google
    I came into the store today to rebuild a pendant of which belonged to my grandmother. Craig the new guy was awesome help but the older lady/owner and older man the jeweller John ?? I obviously didn’t look worthy or rich enough to even speak politely to. The owner just spoke out a price and walked off and the John guy said I need gold to rebuild (twice in fact) then said you don’t even have a link to connect necklace I said yeah I need to get one after that he laughed/smirked under his breathe ! It was inappropriate and I felt degraded. Moral of story never going there again or recommending to anyone.

  • 5/5 Rachael W. 1 year ago on Google
    Stunning selection of jewellery. Staff went above and beyond to assist with a 21st birthday gift (and reef-knot wrapping to knock the socks off a Boy Scout!). Our new favourite Jewellers with the ‘right amount of friendly’... thanks team, we’ll be back :)

  • 5/5 Michael M. 1 year ago on Google
    We have bought a ring from this store and was so pleased with the service and great conversation with Jenni. Strongly recommended.

  • 5/5 Jasmine R. 9 months ago on Google
    Very very happy with the customer service I received when looking for wedding bands. Staff were extremely helpful and friendly. Will definitely be shopping here in the future.

  • 5/5 Brandon 11 months ago on Google
    Excellent quality and service - Jenni and the team have been brilliant throughout the process, 5 stars!

  • 5/5 Roger S. 2 years ago on Google
    Recently I (Aileen) had a ring remodelled , claws of another very old ring repaired and 2 plain gold bands made into one wedding ring. Roger and I were really delighted with the result, in fact the older ring came back looking new. Jenni and John were really fantastic they were so friendly and gave us not only good advice, but plenty of time and made us feel very comfortable. The staff in the store were also very helpful and friendly. I highly recommend Franich Jewellers and the very personal care they gave us. Thank you Jenni and John

  • 4/5 Gary H. 1 year ago on Google
    Fantastic jeweller and highly recommend them. The staff are professional, engaged, and friendly. My experience with them, whether buying new jewellery, re-modelling, or repairing/ servicing, has always been excellent. Thank you and I'll be seeing you in the near future!

  • 5/5 Simon R. 1 year ago on Google • 2 reviews
    Absolutely wonderful to talk to, Craig and Jenni took really good care of my and my partner when we went in to talk to them about engagement rings. Ended up with an absolutely stunning custom job matching our exact specifications for a fair price. Thank you to all the team at John Franich!

  • 5/5 Michael V. 11 months ago on Google • 2 reviews
    John Franich Jewellers were amazing with helping me with my engagement ring. Best service I've ever experienced with a Jeweller. Jenni and John really came through for me and even sped up the production process of my ring so that I could pop the question on the desired date. I highly recommend anyone needing Jewellery to check them out. I only want to buy jewellery from them after this amazing experience!

  • 5/5 Becky H. 2 years ago on Google • 1 review
    My husband got me this beautiful ring for Christmas. I wanted it to match my earrings. When we went over the staff were so helpful and informative. They stayed in contact throughout and managed to create my ring in time for Christmas. I would highly recommend.


Call +64 9 416 1525 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Repair services
  • Accessibility
    • ✗ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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