I went into the store around 8pm 13/08/21 and asked the staff member at the counter if they do piercings she replied yes but we cannot do them atm due to other things in store needed to be done. When I replied with excuse me ? She then told me I can come in the next day and get them done. She also had an attitude when asked about piercing. I told her what other thing’s could be more important then serving your customers ie:piercing ears she then told me to leave the store !! Never returning to this store.

Went to Lovisa for second ears' for my wife at 06:17pm on 16th. (Closing time is 7pm) the sales girl said she can't do piersing now with her attitude.. Very Pathetic.

Today 08/03/22 myself and my sister visited the Lovisa Sylvia park store aprox 11:30am. All I can say is “ACTROCIOUS BEHAVIOUR” from the Manager. I am totally appalled by the customer service we received today, from the moment we walked in with no greeting. We were left alone for 5 mins with no recognition but when we had a question about the deals. The manager was very rude and said she would come to us when she is ready, we waited but when she was ready she quoted “What’s up?” My sister felt very uncomfortable so I asked the manager the questions. She did not seem interested in helping us at all and was walking away as we were talking to her. We drove from Helensville for piercings from this specific store and because we have received awesome customer service from other workers here at Sylvia park in the past we made a special trip to come here but because the managers customer service was poor we both decided to buy what we had grabbed and decided to leave the store straight away without the piercings service as we found her attitude to be rude and we were not ready to have our ears pierced from someone in that mood. As we stood at the counter I looked at the manager she saw us waiting… we waited. The Manager deliberately stood at the front of the store pretending to be busy (we were the only customers in store) We stood and waited patiently as she came up to the counter this was the first interaction of “HELLO”. We had placed our items on the counter and was waiting for her to scan. The manager kept repeating hello? hello? I was shocked. When the sale was processing she said under her breathe “gosh I was trying to have a conversation” at this point I had enough and asked for her name. She refused so I asked her if I could speak to the manager and she said she was the manager. After I explained to her we travelled from Helensville for piercings and have had awesome customer service here before she quickly changed her voice. Please Manager of Sylvia park Lovisa if you want loyal customers who love your product and services please treat us all equally and with respect from the beginning of your service not at the end when I have to tell you what’s wrong.

Horrible service this evening 17/02/2022 during late night shopping hours. I allowed my younger sister to go to the checkout herself to make the purchase and when I went to check and add my own items, whoever was on the till had overcharged her. When I queried this, she had a bad attitude and made an excuse about the little sticker on the front saying it was a mistake (we had also seen other things on that stand priced the same), and upon further investigation for the barcoded price on the back I saw she had tried to charge her more than the barcoded price?! Luckily I was there. If I wasn’t she would have overcharged her and there wouldn’t have been a proof of purchase. I was then asked for my email address so I could be sent my receipt and never received one. Did not get the name of the retail worker on the till but we will not be returning to this store.

Today I decided to purchase some beautiful silver earrings for my even more beautiful wife. This store Lovina of Sylvia Park is outstanding. The customer service provided by the lovely young Girl Named Aisha really helped me on deciding what my wife would love to wear for our 20 year anniversary. Thank you to whoever hired this precious human. I will be back for more jewellery for my second wife ☺️

Today I went into the store to buy some gold hoops for my sister's baby shower. The muslim girl who helped me was very kind and patient with my indecisiveness. The store seemed to be extremely busy and it looked as if she was the only person working the till and going around asking if everyone was doing okay. I appreciate this sort of customer service as it truly shows how important customer experience is, even when one is the only person working. The girl gave me good advice from just a picture of my dress. I went home put on my dress and the jewellery she recommended and it was a perfect match! This was not my first time at Sylvia Park's Lovisa, as much as I like the staff there, this particular girl showed how ambitious and hard working she was even during the overwhelming store hour. Thank you Girl!

Dhara was the worker who helped me on my shopping trip for my 50th wedding anniversary with my wife Belinda. Her incredible service and knowledge of the product really helped me find the perfect piece of jewellery for my beautiful wife. Dhara also had great conversational skills which really lifted my mood and made my day 10 times better! Thank you to Dhara for your service, I cannot wait to shop at this store again! Happy working! xx

I went to Lovisa last night and was 'helped' by a woman that didn't know much about her products. When walking over to talk to her I saw her texting on her phone. She stayed predominantly behind the counter (I'm assuming so that she can text). I'll go to a different branch next time.

Today I went to Sylvia Park, where customer service was hotly debated. A muslim girl who didn't know how to communicate with customers was showed her attitude, and her manner of speaking was quite nasty, and I was extremely dissatisfied.☹️☹️☹️☹️

Actually the colour has totally fade in just one week !! Bad quality do not recommend

Omg meant go go here buy some stuff reading the review page stops me from there can't believe Lovisa is hiring people bad reputation .

Great place for quick shopping, had good sale going on today👌

Great service all the time! I bought my wedding accessories from here and they looked expensive. Spent less then $50 for earrings, necklace and hair slide.