Local Doctors - Mount Roskill image

Local Doctors - Mount Roskill

Medical clinic

😠 Wait times are ridiculous, although appointments are booked its never on time. Booked an appt for 9.15am, was seen at 11.15am! Front desk seem clueless at what they are doing, i now see why your clinic has such a low rating. People often mention doctor, clinic, waiting, wait, staff, centre, service, hours, time, receptionist,


Address

445 Richardson Road, Mount Roskill, Auckland 1041, New Zealand

Website

www.localdoctors.co.nz

Contact

+64 9 627 8552

Rating on Google Maps

1.70 (391 reviews)

Open on Google Maps

Working Hours

  • Monday: 8 am to 8 pm
  • Tuesday: 8 am to 8 pm
  • Wednesday: 8 am to 8 pm
  • Thursday: 8 am to 8 pm
  • Friday: 8 am to 8 pm
  • Saturday: 8 am to 8 pm
  • Sunday: 8 am to 8 pm

Featured Reviews


Frequently mentioned in reviews: doctor (17) clinic (16) waiting (15) wait (12) staff (12) centre (12) service (11) hours (10) time (9) receptionist (9)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Aleah L. 4 years ago on Google
    Wait times are ridiculous, although appointments are booked its never on time. Booked an appt for 9.15am, was seen at 11.15am! Front desk seem clueless at what they are doing, i now see why your clinic has such a low rating.
    16 people found this review helpful 👍

  • 1/5 Charlotte T. 1 year ago on Google
    This clinic doesn't even deserve the 1 star. Clinic opened at 8.30 when on their notice board and their website it says they open at 8am. That's the first deception. Than be rest assured you wait a minimum of 6 hours. Service is seriously pathetic. Receptionist staff play dumb. Ignorance is their motto.Nobody here have any sense of urgency. The bulk of doctors have an appointment based system so forget to be seen until you are dead.
    11 people found this review helpful 👍

  • 1/5 Aadesh K. 1 year ago on Google
    One of the worst service I have ever experienced. Waited over 3 hours and left the place without seeing the doctor. Won’t recommend anyone to walk in there. Rather go to white cross wherever your nearest place is and see doctor with no waiting time at all while I did. Receptionist has zero etiquette. One receptionist got my name down to see nurse before seeing doctor whereas other receptionist said my name is not even in the list. Service/ management very poor.
    6 people found this review helpful 👍

  • 1/5 Rakesh V. 1 year ago on Google
    Strike off one day off from your life if you are visiting this clinic. Receptionists are the worst to say the least. They just don’t seem to have any concern making people wait. Not bothered at all. My piece of advise to all is go find a better clinic. There are plenty out there. Do anything, but just avoid this clinic. A BIG NO TO THIS CLINIC. That’s how frustrating the experience can be coming here.
    6 people found this review helpful 👍

  • 1/5 SJ 5 months ago on Google
    Longest queues. Incompetent staff. Went there for the first time as my GP was closed. And spent FOREVER waiting. The Receptionist even told us to go wait at home and they will give you a call to come in when it’s your turn. What the heck kind of service is that? We aren’t living in a third would country. Get it together! Never would recommend this place to anyone. Ever.
    4 people found this review helpful 👍

  • 1/5 Prafullbhai P. 8 months ago on Google
    I have requested my ongoing medicine prescription and I personally went to clinic I have talk to receptionist to ask my prescription . She did order my prescription to doctors and she said to me once ready you will get text. After 10 days I did not get the text and I ask today and they said we can't see any prescription requests . I don't know what said here. I am with this medical center since 1995 .I don't know. Thanks to all staff and doctors.
    4 people found this review helpful 👍

  • 1/5 Jenifer J. 10 months ago on Google
    Writing this comment after series of bad experiences I have had in this medica centre. You can give 5 stars if you are voting for rude staffs. Receptionists are not friendly. Take a day off if you want to go here. Even if you are dying and staying closer by to this hospital, don’t go here as dying would be faster than being called in to see the doctor.
    4 people found this review helpful 👍

  • 1/5 Jaykam M. 11 months ago on Google
    Absolutely disgusting/frustrating Medical Clinic/Service. I would definitely not go there even though on last breath cause regardless they will let you suffer. Feel so pity on other patients who has no other option than that. When u ask for my own Medical reports they will take you for spin even though it s your right to ask. X ray reports takes 24 hours...lol....sent to overseas & received within 5-10 minutes with exact diagnosis. 4 days & 4 hours of visit & not coming to any solid conclusion. feel so sorry for them. lol.. Finally got plaster done as had hair line fracture. Would like to honor their service by moon symbolic 0 rather than a star.
    4 people found this review helpful 👍

  • 1/5 Rubya K. 5 months ago on Google
    Subject: Formal Complaint Regarding Unpleasant Experience with Receptionist To, The administration of Mt roskil medical & surgical centre I am writing to express my dissatisfaction with the service I received during my recent visit to the hospital on 16 Oct '23 at approximately 3:35pm. I encountered an incident that left me deeply displeased and concerned about the professionalism of your staff. The receptionist on duty, whose name I don't want to disclose for now, exhibited rudeness and insensitivity throughout our interaction. However, the most distressing part of the encounter was when I was asked to remain inside the restroom with my daughter for 15 minutes as part of the COVID testing procedure. This request not only seemed highly unorthodox but also raised questions about the hospital's testing protocols that forcing me and my daughter to stay in a very unhygienic place. I believe that such a directive compromises the dignity and comfort of patients and is not in line with the standard practices for conducting COVID tests. This experience left me feeling humiliated and concerned about the overall quality of service provided by the hospital. I kindly request that you investigate this matter promptly and take appropriate actions to ensure that no other patient has to endure a similar experience. Additionally, I urge you to review and reinforce your staff's training on customer service and appropriate conduct. I trust that you will treat this complaint with the seriousness it deserves and take the necessary steps to address the issues raised. I look forward to your prompt response and resolution of this matter. Sincerely, R KIdwai
    3 people found this review helpful 👍

  • 1/5 Riddhi b. 1 year ago on Google
    Reception staff are terrible and have no concern or care about patients at all. They don't answer the phones (hold time is anywhere from 30mins to over an hour) and after finally getting through, the reception staff were rude and abrupt, just said "Oh, uhmm.... uhm.... call back later" and immediately hangs up! How is anyone supposed to get in contact to get the medical care they need (an urgent prescription!) when the reception staff don’t take calls? Unbelievable.
    3 people found this review helpful 👍

  • 1/5 Jesse C. 1 year ago on Google
    Worst experience, the receptionist was too busy on the phone trying to get something delivered to her house ignoring the line in front of her, I came to get a referral for acc due to a injury when I first saw a doctor he rudely advised me that I should get a desk job has chosen to incorrectly fill forms to the point where I’m having acc calling me saying he keeps filling it out wrong. these guys are rude! Very unprofessional highly would recommend not going here
    2 people found this review helpful 👍

  • 1/5 Royston A. 9 months ago on Google
    Most unprofessional doctors and centre ever. Doctors don't show up, no message, or call or any notification given to you, you just end up waiting there like a fool. Even reception won't tell you anything.
    2 people found this review helpful 👍

  • 1/5 Maryam S. 1 year ago on Google
    Loooooong as wait to see a doctor. Big and almost new building. Getting appointment from your chosen GP is near impossible. Unless you predict you are going to be sick 4 weeks in advance. Walking appointment only seen by one doctor even the waiting list is 100 in it. So so bad. I am moving and not suggesting it to anyone.
    2 people found this review helpful 👍

  • 1/5 Venkat K. 1 year ago on Google
    This is the worst medical centre I have ever been. I took my kid at 4pm and they don't want to see and asking to come next day. The timings are 8am to 8pm but still they don't want to see. I have called to book an appointment and they have never called back. Not sure what these people do. Not worth giving one star as well. I don't recommend this medical center
    2 people found this review helpful 👍

  • 2/5 Charmaine S. 1 year ago on Google
    Arrived at the clinic at 7.50am for walk in, clinic suppose to open at 8am. There were eight of us in the queue. The first in the queue knocked on the door at 8.03am no one came to the door, receptionist comes out at 8.10 and tells us that the doctor is not here and we will open at 8.30 or 9am. How ridiculous, they could have opened the door for us to at least get in and have a seat. But no, the door got opened at 8.18am. This is not the first time its happened to me when i did walk in. Its really sad how this clinic works and you have to sit for couple of hours to see the doctor. Not a happy patient.
    2 people found this review helpful 👍

  • 1/5 Bill G. 11 months ago on Google
    The reception staff are quite impolite and pushy, and one the doctor's is, too. When I complained directly to the reception staff about her behavior she retaliated by not forwarding my prescription to the pharmacy. I've a good mind to file a complaint with the DHB.
    1 person found this review helpful 👍

  • 5/5 Myke W. 3 years ago on Google
    Easy to find with good off-street parking. Great extended hours that prove to be very convenient for busy lives and busy people still needing health, medical and lightweight surgical care. Walk through to Unichem pharmacy (also has extended hours). I was glad they were open late, even on weekends. Entry/outside lighting only at ok light level to feel safe and welcome, and I suggested an enhancement by installing strategically placed 'spot lights' to make the place a bit more welcoming. Clean, well appointed waiting area with very limited material to engage/distract/entertain younger children. Seating sparse enough for covid distancing. Efficient, pleasant reception team. Professional, effective and friendly nursing staff on my recent visit.
    1 person found this review helpful 👍

  • 1/5 Arthur R. 6 months ago on Google
    The worst service I have ever received. I asked to get repeats on my inhaler which I've been getting since I was a young teen. They said nope you have to see a doctor. I said I got a job and can't come in and sit there for 3 hrs just to get a paper signed saying here's my repeats. The lady kept chewing her food on the phone and says. 29th of September is free.. its 10 days away. Just to get a paper signed. Are these guys OK??
    1 person found this review helpful 👍

  • 1/5 Jan O. 6 months ago on Google
    This is the worst place ever!!! They don't care about patient's health. All they care about is money!! I have been taking my mother in there for the last 15plus years. They used to be Dr Sood in there who started this clinic. But now there are monkeys running this clinic. My mother's health has deteriorated, and they had done no follow-up or anything. It wasn't till we changed our GP, who did a checkup and found a whole of problems never addressed. Currently she is in the hospital getting treatment. These people keep patient waiting all day long. And also, forget you are waiting till you go and remind them by that time the days is gone, and you have to go home without any consultation. I wish I could get them a minus as they so well deserve this!! Close to 2 months now, and patient's file still hasn't been transferred. Horrible place!!They shouldn't be in this noble profession.
    1 person found this review helpful 👍

  • 1/5 shama g. 1 year ago on Google
    The receptionists here should be taught how to talk to the patients who already are sick and really need help. I do not under what is the need to be Always so rude. If you do not like the job quit it and give someone else a chance who can be nice and handle situation better. Also there should be proper communication between Local doctors east tamaki and the mount roskill medical centre as when you call the Local doctors they say that the Mount Roskill centre can definitely see you but the response you get from centre is different. I will never recommend any one to visit this centre. I wish a lesson can be taught to the rude receptionists. You get paid money to do the job so do it nicely rather than just being rude and immature.
    1 person found this review helpful 👍

  • 1/5 Sanaz S. 1 year ago on Google
    Very unprofessional.. and long waiting hours. I was told to come back in for another appointment when I just wanted a referral to another hospital. Very long process for something so simple to do. I am very angry.. you won’t see me there again. You lost a great patient Mt Roskill medical centre.
    1 person found this review helpful 👍

  • 1/5 Lili 1 year ago on Google
    Don’t bother going here, they care more about collecting money than your health. ALL STAFF; complete incompetence in every bullet point of their job description. Anyways, I don’t understand why this clinic is still up and running. Don’t even get me started on its contact centre 🤦🏽‍♀️ Trash everything.
    1 person found this review helpful 👍

  • 1/5 John F. 1 year ago on Google
    This is worst clinic I ever come cross they don’t care about patients at all, all they do is sit there ask questions and they say we take only emergency patients what kind of emergency patients they take I don’t know even though there is no one in the waiting room. They will advise without knowing the patient condition, you can go to pharmacy and get the medicine. Pharmacy will ask questions once they know about your condition then they say sorry you need to see doctor by the time everything is closed so you come sit at home with the same symptoms and suffer.
    1 person found this review helpful 👍

  • 1/5 Harman G. 1 year ago on Google
    Worst Local doctors' medical centre. I have almost wasted my whole day waiting for my GP's turn. I have been there from 10 am and waiting until 3 pm (still not sure how long). They are still checking patients who came to the centre by 8:20 am. I never come here again( first and last time)
    1 person found this review helpful 👍

  • 1/5 Rishabh K. 1 year ago on Google
    I have been going to this clinic ever since I moved to NZ (7 years)…my GPs have been wonderful and the people have been helpful, however recently I have been thoroughly disappointed! I have been on the call for close to 2hrs now and I have only moved to second in the queue from 4! The clinic closes at 8pm so I am not sure if I should hang up or helplessly keep the call. It’s bizarre!
    1 person found this review helpful 👍

  • 1/5 Ranjit S. 1 year ago on Google
    One of the worst health care. Doesn’t matter if you are coming early morning you have to wait at least 3-4 hours. Think twice before coming coz you will waste your half day just for ibuprofen and paracetamol.
    1 person found this review helpful 👍

  • 1/5 Thiviya S. 1 year ago on Google
    Please do yourself a favour and avoid this place. I don’t have to say much, the other reviews say it all. Poor service, extremely long waiting times. I mean, which working professional has over three hours to spare waiting for a doctor!!

  • 1/5 Charles M. 1 year ago on Google
    I have been waiting for more than 45 minutes only to cancel an appointment and the computer voice said I was 5th in the line then 4th 3rd 2nd 1st and then wait wait wait wait and nothing. Worst service ever 19/9/2022 My daughter had a foot wound and was seen by a doctor on Saturday and was asked to come in Monday after 4pm to get her dressing changed. Went there at 4.15 and the receptionist said oh it is going to be a long wait, so I said no worries. 5 minutes later she calls me back and says oh the nurse can’t see you today, please go to white cross. This is so ridiculous. If I could give this clinic negative 1000000 I would. Only reason I go here is because of dr Gonsalves who was our family go back in India

  • 1/5 Aman J. 11 months ago on Google
    Not organised . I have been waited from 11am to 6:30 pm . At 4 pm enquired at reception staff said 7 more waitings enquired again at 5 she still said 7 waiting . It means no one is looking patience one hour . Ridicules service

  • 5/5 Sen S. 7 months ago on Google
    This is the first time that there has been excellent service at this doctor the receptionist this morning was so lovely and polite and very informative she was patient and kind which is appreciated when coming to the doctor . Please keep her as a receptionist your ratings will definitely go up.Thank you Ariel for being a perfect star ⭐️ ❤️

  • 1/5 Himani 1 year ago on Google
    Absolutely horrifying experience. Won’t recommend it to anyone even in case of emergency. The reception staff is clueless, no etiquette. They don’t have any triaging ability to see what’s important or what can wait. They created a duplicate NHI for my baby, had so much trouble with hospital. I had to chase them 4 times before they were able to rectify. Dr Prakash was really good, but apparently he has left. The female doctor we saw for our baby had absolutely no clue what to do. I get there is shortage of GPs and they are working under pressure, but why take us in if you cannot treat us. She was less than pleased to see us and kept asking us rudely why we couldn’t come earlier. My husband took our baby to see the same doctor few days ago and she kept asking him personal questions like why is your wife not here or why his grandparents are not visiting you? Like what what is your problem. Why can’t you just do your job. And I am not even going in the wait times to contact them. Absolutely ridiculous


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