Waitakere i-Medical Centre image

Waitakere i-Medical Centre

Medical center

😠 The 1 star is for the kind reception staff if I could just leave a review and no stars I would. Now where can I start, well let's start with Dr. Albert Low- Poor communication skills can barely understand his poor English and when u can he's rude and arrogant. Poor conduct, he seriously doesn't know... People often mention clinic, doctor, friendly, medication, appointment, dont, staff, questions, experience, nurse,


Address

Shop 123 Westcity Waitakere, 7 Catherine Street, Henderson, Auckland 0612, New Zealand

Website

wimc.co.nz

Contact

+64 9 553 9588

Rating on Google Maps

4.00 (39 reviews)

Open on Google Maps

Working Hours

  • Tuesday: 9 am to 6 pm
  • Wednesday: 9 am to 6 pm
  • Thursday: 9 am to 8 pm
  • Friday: 9 am to 6 pm
  • Saturday: Closed
  • Sunday: Closed
  • Monday: 9 am to 6 pm

Featured Reviews


Frequently mentioned in reviews: clinic (9) doctor (8) friendly (8) medication (7) appointment (7) dont (7) staff (6) questions (6) experience (6) nurse (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Charlie P. 1 year ago on Google
    The 1 star is for the kind reception staff if I could just leave a review and no stars I would. Now where can I start, well let's start with Dr. Albert Low- Poor communication skills can barely understand his poor English and when u can he's rude and arrogant. Poor conduct, he seriously doesn't know anything and has to look up on the computer most things, he lies and makes it up as he goes,he will not even help you with what you need in the consultation but yet still has no problem charging you for the consultation, I think in the matter of two months I spent close to $300 on doctors visits and fuel to get to the clinic, honestly I always thought clowns belonged in the circus, but now I know that they don't they also belong in doctors surgeries Watakere i-medical to be procise. Honestly save your money and the stress there's plenty of other surgeries around, I've had to also lodge a official complaint with the Disability and health commissioner after Dr Albert Low accused me of selling the medication I've been on for over 10 years, I've never ever had discrimination like this in my life. He also wouldn't let me attend a unveiling because he wouldn't give me suitable medication to cover me for the week I was going to be away, he completely has no respect or regard for the Maori culture, I shouldn't have to explain those things to him they are sacred and even after I did he googled what unveilings were and also told me I could leave the marae every two seconds to get medication and it wasn't disrespectful to the iwi or Whanua. I say it again please save yourself the hassle and go to other medical centers, there's plenty others around. Honestly this doctor needs to go back to where he's come from if he can't learn to adapt and respect the Maori culture, this is not China.
    10 people found this review helpful 👍

  • 5/5 Rohan T. 1 year ago on Google • 150 reviews
    Dr Low is very knowledgeable, friendly and asks the right questions. It's really hard to find knowledgeable doctors who are willing to listen and get you the right diagnosis. He took his time to get to the root cause of my issues and understood my concerns to me feel comfortable. Highly recommend.
    5 people found this review helpful 👍

  • 1/5 Lin 2 years ago on Google
    Very bad experience. Dr. Albert Low referred me to a specialist but it had to be designated by him. Because the specialist is full appointment. So I have to change one.Dr.Albert Low left me to choose another specialist. Then I chose another specialist. But Dr. Albert charged me $20. I don't know why. I called to ask them. The reception very rudely refused to explain. I think it had to be a specialist of his choosing.
    9 people found this review helpful 👍

  • 1/5 Kaori 1 year ago on Google
    I left this GP. Just update. I will give no star to you. I'd like to ask you where the kind, helpful and friendly receptionists are now? A receptionist and a nurse are very kind and friendly. But the doctor is not nice, not helpful, has no compassion at all. I gave the stars for the receptionist and the nurse.
    8 people found this review helpful 👍

  • 1/5 Fern P. 2 years ago on Google • 15 reviews
    Terrible service. Walked in at 3pm after being referred from the pharmacy upstairs for a COVID19 vaccination - they refused to give us a vaccination saying that they would not open a batch of 6 just for 2 people. The nurse was incredibly rude and I felt she was discriminating towards my partner and I. To say the government is trying to push vaccinations on everybody and has more than enough to vaccinate New Zealand 3 times over, I feel it would not matter if they ended up wasting a measly 4 vaccinations. The nurse and reception lady do not know how to talk to customers and I will never use this medical centre again. Your staff are very rude and unwelcoming.
    6 people found this review helpful 👍

  • 1/5 DEEPY T. 2 years ago on Google
    This place is terrible. My wife had come there and seeking help for different sickness (women issues) which is very low and pressured immunity at the moment. THey done COVID19 booster on her without her own permission and willing . And now my wife is very fukin bad situation because of this. She is still cant get up from the bed in three days. She didnt said she dont want booster at all she just want it after when she feeling better and they refused and told her almost she dont have a choice. She already had two doses before she dont have a problem with vaccination. I dont understand why you did vaccination on person that very low immunisation even she said I dont want it now!!!!!!! Whywhywhy :((
    5 people found this review helpful 👍

  • 1/5 Deb D. 1 year ago on Google • 3 reviews
    This practise was excellent in the beginning, but over the last 6 months the service provided has been terrible. No replied emails, prescription changes still not followed, calls not returned. Tired of constantly chasing them up, so changing doctors. Disappointing outcome.
    4 people found this review helpful 👍

  • 5/5 Fiona A. 1 year ago on Google • 34 reviews
    Fantastic Clinic with very caring and Professional staff. Especially acupuncture, I was in a many painkillers when I first started seeing Eddie Wang 18 months ago. Today I am pain free and on no pills. He is a miracle worker! Nurse Gabriella is friendly and thorough. For the tough stuff the inscrutable Dr Low is there. I’m so happy this clinic is in the neighbourhood 💜
    2 people found this review helpful 👍

  • 5/5 Christina W. 9 months ago on Google • 4 reviews
    I registered my dad and his wife in this practice and I am very impressed with the staff, the receptionists are always friendly, with smiles! (A rarity these days) the service is absolutely spot on. Efficiency of Dr. Chan is so comforting. I have now registered with them due to the fantastic, all round service. To all the staff, I thank you for your assistance. The Weatherills
    1 person found this review helpful 👍

  • 5/5 Rozie C. 2 years ago on Google
    Excellent service - Dr Low is very kind and knowledgeable. Very attentive to patients. Front desk staff and nurse also very helpful and informative. I went for my Covid booster shot and the nurse administering it was very good. She was fast but gave me no pain. Fees very reasonable - Dr Low took his time to explain health conditions clearly and he also answer all questions patiently. He is genuinely helpful. Definitely value for money for any consultations with Dr Low. Would recommend this medical centre. So happy that we have such good professionals in our community, including their accupunturist who is always so friendly. I would give them 10* if possible.
    1 person found this review helpful 👍

  • 1/5 Niyati B. 7 months ago on Google
    My Father's health has been put into jeopardy by the doctors here. He is just a visitor here and had an issue with the back pain Dr vivian asked us to get testes done for 400nzd and prescribed him celebrex without even telling us about its side effects. After taking that medicine for few days my father started developing rashes and got serious digestive issues. Also this clinic is awful with communication we tried getting to know the test results but they don't let us know properly without appointment over phone so that they can charge more money. Now getting back to the side effects of the celebrex prescribed we wanted to know the results of our blood reports in details and want to talk about this side effects therefore i specifically asked the receptionist to get appointment with Dr vivian as she knows the case. When we went there we were given a different doctor. Who just asked us questions which put me and father in a shock Firstly he asks us "What do you think is causing you this?" Well we came to YOU and paid 89nzd to find out lol Secondly he asks what medication you want? Again if i knew why would I come to a doctor Third thing he said was that he is totally unaware of our blood results and didn't even discuss it with us which was so shocking and to my surprise when i read the reviews here one more person has reported exactly the same issue which is making me very concerned Fourthly he said what is your priority you want to get rid of rashes or back pain a and suggested "why dont you get an acupuncture at point i just stood up and started to walk out because i highly doubt his medical competence. Informed the issue to the receptionist and requested to see doctor Vivian to which she said there will be an extra charge (absolutely shocking). So many days has passed my dad's condition just got from bad to worst because of this place. I am going to go to the media seriously had enough with this place.
    1 person found this review helpful 👍

  • 1/5 The M. 6 months ago on Google • 17 reviews
    This place is full of incompetent idiots,I have a shoulder injury,after x-rays they inform me 4 days later "hey good news nothing to see here"but if it was a fracture it's a" BIT LATE NOW".the front desk communication with the doctor is truly something to behold if you've never seen an episode of the Muppet show come on down!!They couldn't run a bath, incompetence on a level that needs to be seen to be believed, just absolutely HOPELESS.

  • 5/5 Dalia B. 7 months ago on Google • 12 reviews
    Great Doctor very understanding great with my 2 daughters been here since he opened and offers so many other minor sugeries and is very passionate about providing other practical advice 5 stars

  • 5/5 Dennis de j. 1 year ago on Google
    Staff were friendly and doctor was very knowledgeable. Great experience overall

  • 5/5 Hina K. 2 years ago on Google
    Great team - Everyone is very friendly & helpful. Receptionist always welcoming. Acupuncturist is professional as well as Dr Low. I trust this clinic with my family and their health.

  • 1/5 Sonia K. 2 years ago on Google • 1 review
    During consultations/appointments, we are asked what we think our outcomes of the appointment should be, and the problems we want to raise. This might be because everyone has an allocated time slot that should be followed – certainly understandable. However, after explaining what the problem/issue is, I am always asked the following questions: - What medication do you think you need? - What medication do you want? - Is this medication fine? - What do you think we should do? Don’t get me wrong. Asking questions can never be bad. Food for thought is merely an attempt to better understand the causes and solutions of problems. However, as a patient who has little knowledge on medications, and has not got a ‘Bachelor of Medicine’ Qualification, I do not think its suitable to pawn such questions onto a patient, and use up ~90% of the consultation time. Doctor. I trust your expertise, knowledge and am visiting you in hope to be given an insight on your thoughts, expert judgment and diagnosis. Admittedly, this threw me off overtime, as I had more consultations and appointments. Secondly, money seems to be one of, if not the biggest intentions for this clinic. While they might show care, consideration and empathy to other patients, I seldom felt this during my visits to the clinic. Lastly, every doctor has curated their own method of how they wish to conduct an appointment with their patient. What makes my experience unpleasant, might make yours pleasant, and vice versa. Fundamentally, the lack of empathy, compassion and care led me to think my problems are disregarded and hence some of the many reasons I’ve decided to move to another more trusting, and caring clinic. I’ve helped Waitakere-i-medical grow by spreading positive feedback through one of the most effective advertising methods – word of mouth. Unfortunately, my friends have experienced the same negative experience. As a result, we have all sought to move to other clinics now , to receive quality healthcare. If you are still reading, I do not wish to ‘throw you off’ from enrolling into this clinic. If anything, I hope you have a more pleasant experience than me and that your problems are remediated and taken care of more effectively than mine were. I wish the clinic well, and am in hope that they seek to work on areas of improvement which are identified over time. Kia Kaha.
    10 people found this review helpful 👍

  • 5/5 Fashion O. 1 year ago on Google • 2 reviews
    A great experience right from making the appointment, arriving in the practice seeing the Nurse then Doctor Low and the surgeon. It was going to be a one off appointment but couldn't fault them. Everyone is so welcoming and knowledgeable. I'll definitely be transferring here.
    3 people found this review helpful 👍

  • 1/5 Abigail S. 4 months ago on Google • 2 reviews
    Had a followup checkup last 07th of September and paid it on that day. 1st of November they sent a blank email and an attachment invoice that I havent paid it so I sent back a proof of payment. Waiting for a reply to clear it out but until now I havent heard back from them if its an error or what. It's very unprofessional. Paying heaps for a consultation but they dont even have the courtesy of explaining whats happening with their billing system.
    1 person found this review helpful 👍


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