1/5 Sonia K. 2 years ago on Google • 1 review
During
consultations/appointments,
we
are
asked
what
we
think
our
outcomes
of
the
appointment
should
be,
and
the
problems
we
want
to
raise.
This
might
be
because
everyone
has
an
allocated
time
slot
that
should
be
followed
–
certainly
understandable.
However,
after
explaining
what
the
problem/issue
is,
I
am
always
asked
the
following
questions:
- What
medication
do
you
think
you
need?
- What
medication
do
you
want?
- Is
this
medication
fine?
- What
do
you
think
we
should
do?
Don’t
get
me
wrong.
Asking
questions
can
never
be
bad.
Food
for
thought
is
merely
an
attempt
to
better
understand
the
causes
and
solutions
of
problems.
However,
as
a
patient
who
has
little
knowledge
on
medications,
and
has
not
got
a
‘Bachelor
of
Medicine’
Qualification,
I
do
not
think
its
suitable
to
pawn
such
questions
onto
a
patient,
and
use
up
~90%
of
the
consultation
time.
Doctor.
I
trust
your
expertise,
knowledge
and
am
visiting
you
in
hope
to
be
given
an
insight
on
your
thoughts,
expert
judgment
and
diagnosis.
Admittedly,
this
threw
me
off
overtime,
as
I
had
more
consultations
and
appointments.
Secondly,
money
seems
to
be
one
of,
if
not
the
biggest
intentions
for
this
clinic.
While
they
might
show
care,
consideration
and
empathy
to
other
patients,
I
seldom
felt
this
during
my
visits
to
the
clinic.
Lastly,
every
doctor
has
curated
their
own
method
of
how
they
wish
to
conduct
an
appointment
with
their
patient.
What
makes
my
experience
unpleasant,
might
make
yours
pleasant,
and
vice
versa.
Fundamentally,
the
lack
of
empathy,
compassion
and
care
led
me
to
think
my
problems
are
disregarded
and
hence
some
of
the
many
reasons
I’ve
decided
to
move
to
another
more
trusting,
and
caring
clinic.
I’ve
helped
Waitakere-i-medical
grow
by
spreading
positive
feedback
through
one
of
the
most
effective
advertising
methods
–
word
of
mouth.
Unfortunately,
my
friends
have
experienced
the
same
negative
experience.
As
a
result,
we
have
all
sought
to
move
to
other
clinics
now
,
to
receive
quality
healthcare.
If
you
are
still
reading,
I
do
not
wish
to
‘throw
you
off’
from
enrolling
into
this
clinic.
If
anything,
I
hope
you
have
a
more
pleasant
experience
than
me
and
that
your
problems
are
remediated
and
taken
care
of
more
effectively
than
mine
were.
I
wish
the
clinic
well,
and
am
in
hope
that
they
seek
to
work
on
areas
of
improvement
which
are
identified
over
time.
Kia
Kaha.
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