1/5 Mahsa M. 1 year ago on Google
Just
had
a
terrible
experience
in
this
branch
and
left
the
store
with
a
burned
face.
The
technician
(Alex)
seemed
very
new
and
unsure/I
confident
with
the
laser
treatment
equipment.
She
didn’t
even
take
a
before
photo.
The
laser
was
too
close
to
my
eyebrow
which
left
a
red
scar
on
my
face.
The
worst
part
was
when
I
reported
the
incident
to
the
manger
(Megan)
she
wasn’t
apologetic
but
very
rude
and
told
me
that
she
couldn’t
see
anything…
**********
Reply
to
review
response:
It’s
sad
to
see
you
don’t
place
much
importance
on
the
satisfaction
of
your
customers.
Firstly,
I
was
not
5
minutes
late,
I
was
3
minutes
late
(if
you
want
to
count);
Secondly,
I
did
NOT
“have
the
audacity”
to
take
a
phone
call
as
you
have
stated
-
I
respectfully
asked
the
technician
if
she
would
mind
if
I
took
the
phone
call,
and
explained
it
was
quite
urgent
-
to
which
she
replied
she
had
no
problem.
Thirdly,
I
am
not
new
to
laser
treatment
-
I
have
been
undergoing
laser
treatment
for
years
(not
just
at
The
Cosmetic
Clinic),
and
have
never
experienced
what
I
did
the
other
day.
Instead
of
a
reassuring
and
sympathetic
response
to
what
had
happened,
and
a
caring
concern
for
my
out-of-the-ordinary
discomfort/pain,
I
was
met
with
brush
defensiveness.
Take
some
advice
-
this
doesn’t
go
down
well
with
customers,
and
doesn’t
do
you
any
favours
in
terms
of
repeat
business.
I
was
not
given
any
after-treatment
cream
or
any
ice
-
I
had
to
ask
for
ice
from
another
technician.
Fourthly,
I
will
not
accept
you
accusing
me
of
bullying.
It’s
pretty
disgusting
to
see
this
card
played.
I
made
a
genuine
complaint,
and
you
as
a
business
have
handled
this
poorly
and
immaturely.
Fifthly,
not
only
did
you
charge
me
for
an
incomplete
session,
you
also
refused
to
sort
out
my
other
prepaid
sessions
to
be
moved
to
another
branch
when
I
requested
this.
I
have
now
lodged
a
formal
complaint
to
the
main
office.
Don’t
worry
about
telling
me
I’m
not
welcome
to
return
-
as
I
said
already,
I
won’t
be
coming
back
to
a
franchise
that
clearly
doesn’t
place
much
importance
on
the
satisfaction
of
its
customers.