The Cosmetic Clinic WestCity image

The Cosmetic Clinic WestCity

Beauty salon Skin care clinic Beautician Laser hair removal service Teeth whitening service

One of the Top rated Beauty salons in Henderson-Massey


Address

Shop 237 West City Waitakere, 7 Catherine Street, Henderson, Auckland 0612, New Zealand

Website

www.thecosmeticclinic.co.nz

Contact

+64 9 220 4282

Rating on Google Maps

4.90 (353 reviews)

Open on Google Maps

Working Hours

  • Tuesday: 9 am to 6 pm
  • Wednesday: 9 am to 6 pm
  • Thursday: 9 am to 9 pm
  • Friday: 9 am to 9 pm
  • Saturday: 9 am to 6 pm
  • Sunday: 10 am to 5:30 pm
  • Monday: 9 am to 6 pm

Featured Reviews


Frequently mentioned in reviews: treatment (20) recommend (18) amazing (16) feel (14) laser (14) comfortable (14) experience (12) time (12) clinic (12) Cosmetic (11)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Leigh 6 months ago on Google
    Had a microderm today and wanted to let you know it is the best one I have had by far. I have been using your services for over a year now and have spent a considerable amount of money. Sonal stood out for the following reasons:- 1) She took my photos while I was lying down so I didn't struggle to get up off the bed. 2) Loved the pressure she used when applying products- free face massage. 3) Even got a scalp massage which put me to sleep!! 4) She was extremely caring - offered a blanket and help off the bed. I don't normally make comments but she was exceptional!!!
    2 people found this review helpful 👍

  • 5/5 G M. 1 year ago on Google
    Thank you to Alex who treated my mum to a microdermabration facial today. She really enjoyed her experience and her skin looks so great! Thank you for taking your time & making it a relaxing experience. Awesome work
    2 people found this review helpful 👍

  • 5/5 A D. 1 year ago on Google
    I just had my 10-step microdermabrasion done few hours ago by Sara of the Cosmetic Clinic Henderson. She's a very lovely lady and very meticulous. I love how she puts enough pressure on my face while cleansing, exfoliating, etc. it makes me feel like my face is squeaky clean because last time I had mine done by another lady it was too gentle, like wishy-washy. Sara, thank you very much! I am a very happy client! Everyone try to book her as much as possible! She's REALLY GOOD! ❤️
    1 person found this review helpful 👍

  • 5/5 Jemma R. 1 year ago on Google
    I had the laser hair removal treatment performed by Alex. It was my first time having laser hair removal done so I wasn't sure what to expect. Alex made me feel so comfortable and welcomed. She talked me through all of the information I needed, made sure I understood everything and answered any questions that I had. She checked in with me throughout the treatment to ensure I was ok which was very much appreciated. It was such a lovely, professional experience and I would highly recommend Alex to anyone looking to start their laser hair removal journey.
    1 person found this review helpful 👍

  • 5/5 Charlotte J. 1 year ago on Google
    Had my lips done today with Mikayala, and I’m so happy with the results! I highly recommend her as she is very knowledgeable, and has a calming nature to her that helped with the needle nerves! I’ll definitely be coming back.
    1 person found this review helpful 👍

  • 5/5 Nikki B. 8 months ago on Google
    Brandy is amazing! Highly recommend booking in with her she always makes me feel so comfortable and welcome I always look forward to my monthly facials!!
    1 person found this review helpful 👍

  • 5/5 Isabella H. 8 months ago on Google
    Always a good experience at Cosmetic Clinic West City. Special shout out to Sarah who I see for laser hair removal. She is super sweet and makes you feel so comfortable! Would recommend 😊

  • 5/5 Mitchell O. 5 months ago on Google
    Had my treatment done by the amazing Darryl. Smiles when I walked in, very through with what treatment I was needing and what I have done in the past, genuinely enjoys the job and passionate about the treatments and clientele.

  • 5/5 Georgia W. 8 months ago on Google
    Nurse Ashlee is such an amazing practitioner, A true perfectionist to all things cosmetics! I honestly wouldn’t trust anyone else with my lips, and she also makes your feel safe with how professional she is with the after care!

  • 5/5 Selina H. 8 months ago on Google
    Love this place!!! I really enjoyed my facial with Brandy, she is so amazing my skin just feels so amazing! Highly recommend this clinic they’re all so friendly!

  • 5/5 Amber-rose S. 8 months ago on Google
    My experiences at Cosmetic Clinic WestCity have always been great. The staff are friendly, knowledgeable and very professional. They're not pushy with sales and they take the time to make sure you're fully aware of what your procedure entails and any potential side effects etc. Their followups are always really good too. Couldn't recommend this clinic enough!

  • 5/5 jstephenson91 8 months ago on Google
    Regularly see Sarah for a range of skin care treatments and absolutely love her. I trust her advice and guidance towards improving results, and the before and after photos show why! She talks me through every step and is always checking in to see how I'm feeling. 100% recommend!

  • 5/5 Kate W. 8 months ago on Google
    I have had Sarah from Westcity do my laser for the last few sessions, and she’s been absolutely amazing. Always takes the time to do my treatments throughly and makes sure I’m comfortable in the treatment room. Highly reccomend her!

  • 5/5 Giovanni N. 9 months ago on Google
    Sam is amazing! I really enjoyed my teeth whitening experience with her! Very informative and very professional! I highly recommend her and will definitely be coming back!

  • 5/5 Edward T. 7 months ago on Google
    Not one to leave reviews, but I just had to take a minute and thank Sam for an incredible High-Performance Microdermabrasion experience. Her expertise and attention to detail were impressive. My skin honestly feels rejuvenated & cleansed and the session was really therapeutic.

  • 5/5 Kiki K. 5 months ago on Google
    I was blown away with the friendliness and welcoming I received from the moment I walked in. The staff were amazing, and so professional. Made you feel so comfortable. I had my treatment with Brandy and would happily go back to her. She took her time to explain everything and also supported me with advice afterwards. I received a follow up call the next day, which I thought was so great, you can tell they actually care about their clients. Definitely reccomend.

  • 4/5 arnell p. 5 months ago on Google
    such a lovely time i had with brandy and her lovely assistance. in all honesty i would highly recommend going as they are such a vibe, they make you feel comfortable and laugh alot. i had a very awesome experience would love to come back

  • 5/5 Tessera L. 8 months ago on Google
    The best laser hair removal place i’ve ever been to! I’ve been going for more than a year now, and i’ve really seen a massive change with my hair growth. It’s definitely helped me feel confident. I see Brooke and she’s been amazing. I haven’t gone to a different (cosmetologist?) lady after i’ve worked with her. She’s so professional and makes me feel comfortable with the whole process. It’s been amazing to be able to build a relationship with her that I feel at ease and safe. She also gives great after care tips! The whole team has been accommodating and lovely with everything - i’d definitely recommend coming here and checking their services out 🤩

  • 5/5 Zaynah A. 9 months ago on Google
    Absolutely LOVE this place and the people! My nurse Ashlee is a true gem! So glad I found her, she is amazing at what she does, she knows her stuff and we get along so well! She’s improved my skin along with my confidence so much in the last 6 months I’ve been seeing her. I travel from South Auckland all the way to west city for my appointments and have no problem with the drive because it’s worth it.

  • 5/5 georgia j. 1 year ago on Google
    Had amazing care from this Cosmetic clinic. Most importantly Sarah took care of me, listened to my problem areas and worked out a personalized care plan that has worked wonders! I have had over 6 needling session on my face and I am so impressed with the results. I have so many compliments on my skin! hats off to Sarah and cosmetic clinic.

  • 5/5 Sukh C. 1 year ago on Google
    West city cosmetic clinic is highly recommend. They have very welcoming and skilled staff. Brooke ❤️ is amazing, she is kind and very helpful. Before starting my treatment I was little hesitant but she made me so comfortable. Everytime I go there brooke does my treatment and she always do the test first and asks me if the heat is okay + she is lovely to talk to. Brooke cares 🤩 !!!

  • 5/5 Laura R. 1 year ago on Google
    The Cosmetic Clinic Westcity came recommended to me from a friend who moved to this clinic after a previous bad experience from another company. I have only ever had good things to say about this clinic! I'm a self conscious person but I have never felt awkward or embarrassed in any of my appointments! I see (and request!) to have Sarah for my bookings, she is so lovely and calm, and checks in with any concerns or changes in my skin! Love coming here, have bought my third set of treatments so that should speak for itself :)

  • 5/5 Ruby B. 1 year ago on Google
    Went for two apps at Cosmetic clinic Henderson the first was with Kev! He was so welcoming and patient as I had trouble with my afterpay. He done such an amazing job and was a basically painless experience compared to my first time. I will for sure be going back to Kev. He is awesome and checked in through the whole procedure which I highly appreciated Second was Laser with Alex, another welcoming and friendly technician who made me feel super comfortable throughout, constantly checked in and made it a super breezy experience for my first time. Highly recommend both, thank you team ❤️

  • 5/5 eve a. 1 year ago on Google
    I had the laser hair treatment by Sara and she made me feel so comfortable and relaxed! She was very professional and reassured me about any doubts I had. She made sure I understood all the information that was given and checked in with me through out the treatment. I would recommend Sara to everyone! She’s amazing!!!

  • 5/5 Ariana Kaya H. 1 year ago on Google
    I love Westcity Cosmetic Clinic! Everyone is so lovely and welcoming. There have been a number of times where I have had to change my appointments last minute and the team are always polite and helpful. Most of all, Sarah! She always makes me feel comfortable and is the best hype gal when it comes to talking about progress and results! Love seeing her for my laser treatments and will continue to request for her in the future !

  • 5/5 Amy C. 1 year ago on Google
    Cannot rate Cosmetic Clinic highly enough for laser hair removal. Each and every time I have had amazing service from Alex. The process to book with your favourite technician is super easy, the initial consultation is very in depth and helps answer any questions you may have. Alex is super professional and friendly. She checks in during the treatment to ensure you are comfortable and to answer any questions. It’s super painless in comparison to other companies I have visited prior. If you’re thinking of laser I highly recommend Alex for your treatments.

  • 1/5 Mahsa M. 1 year ago on Google
    Just had a terrible experience in this branch and left the store with a burned face. The technician (Alex) seemed very new and unsure/I confident with the laser treatment equipment. She didn’t even take a before photo. The laser was too close to my eyebrow which left a red scar on my face. The worst part was when I reported the incident to the manger (Megan) she wasn’t apologetic but very rude and told me that she couldn’t see anything… ********** Reply to review response: It’s sad to see you don’t place much importance on the satisfaction of your customers. Firstly, I was not 5 minutes late, I was 3 minutes late (if you want to count); Secondly, I did NOT “have the audacity” to take a phone call as you have stated - I respectfully asked the technician if she would mind if I took the phone call, and explained it was quite urgent - to which she replied she had no problem. Thirdly, I am not new to laser treatment - I have been undergoing laser treatment for years (not just at The Cosmetic Clinic), and have never experienced what I did the other day. Instead of a reassuring and sympathetic response to what had happened, and a caring concern for my out-of-the-ordinary discomfort/pain, I was met with brush defensiveness. Take some advice - this doesn’t go down well with customers, and doesn’t do you any favours in terms of repeat business. I was not given any after-treatment cream or any ice - I had to ask for ice from another technician. Fourthly, I will not accept you accusing me of bullying. It’s pretty disgusting to see this card played. I made a genuine complaint, and you as a business have handled this poorly and immaturely. Fifthly, not only did you charge me for an incomplete session, you also refused to sort out my other prepaid sessions to be moved to another branch when I requested this. I have now lodged a formal complaint to the main office. Don’t worry about telling me I’m not welcome to return - as I said already, I won’t be coming back to a franchise that clearly doesn’t place much importance on the satisfaction of its customers.

  • 5/5 Emma B. 1 year ago on Google
    Lovely place and lovely people. I saw Teegan there for brow shape, tint and eyelash tint. She was so gentle, and always made sure I was always feeling comfortable. 10/10 experience, the results exceeded all expectations. I’d highly recommend to everyone!

  • 5/5 daniel b. 1 year ago on Google
    I had a 10-Step Microdermabrasion treatment at The Cosmetic Clinic West City. It was my first time having a treatment there and the clinic is very impressive. It is clean, tidy and the team is very friendly. My technician was Alex, she took great care of me and explained the treatment throughout and answered any questions I had. My skin felt and looked great after. Would definitely recommend to friends and family.

  • 5/5 Melina K. 1 year ago on Google
    Cannot recommend Cosmetic clinic enough. I saw Renee for 3 x microdermabrasion treatments and she was absolutely brilliant in the whole process from providing initial advice on the right treatment through to the end result. My skin is looking great thanks to cosmetic clinic. Best place to go for all skincare needs.

  • 5/5 Pramita D. 1 year ago on Google
    I had a 10 step Micro and LED add on with Renee from Westcity. My appointment was on time and she explained all about the steps she was doing in the treatment. She also recommended some great skincare products and was very patient in answering my questions. She made me feel very comfortable during the treatment and I will 10/10 recommend this clinic!


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