Laser Clinics New Zealand - Takapuna image

Laser Clinics New Zealand - Takapuna

Beauty salon Facial spa Skin care clinic Hair removal service Laser hair removal service Medical spa Cosmetics industry

One of the Most Reviewed Beauty salons in Devonport-Takapuna


Address

15-17 Hurstmere Road, Takapuna, Auckland 0622, New Zealand

Website

www.laserclinicsnewzealand.co.nz

Contact

+64 9 887 6994

Rating on Google Maps

4.50 (147 reviews)

Open on Google Maps

Working Hours

  • Sunday: 9 am to 5 pm
  • Monday: 9 am to 4 pm
  • Tuesday: 9 am to 6 pm
  • Wednesday: 9 am to 6 pm
  • Thursday: 9 am to 6 pm
  • Friday: 9 am to 8 pm
  • Saturday: 9 am to 6 pm

Featured Reviews


Frequently mentioned in reviews: treatment (14) time (12) staff (12) experience (11) appointment (9) nurse (9) clinic (9) great (8) service (8) Takapuna (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Riya G. 1 year ago on Google
    My experience started off very well but has lately been such a hassle!! Appointments made months ago are being cancelled last minute EVERY SINGLE TIME. And to top it up, the next available appointment is either a month away or not flexible to accommodate, despite it being cancelled repeatedly from their end. As a kaiako, I know what it is like to be short staffed. But the lack of empathy, apologies, flexibility and consideration has left me wanting to never go back.
    11 people found this review helpful 👍

  • 1/5 Fernanda A. 2 years ago on Google
    SO DISRESPECTFUL! DON'T BUY ONLINE!! I bought a package online of $130, they didn't let me do the laser treatment on 14 OF DECEMBER 2021 as they said their rules changed a week before my session. Then I obviously asked for a refund as no treatment was done, I already contacted them more then 20 TIMES OVER THE PHONE and also emailed their "refund department" SEVERAL TIMES, no replies. Over the phone, they always lie saying that the Manager is not there to solve this issue, so it means this manager (Rene) NEVER WORKS right?? Then after calling 15 times between 14/12 and 21/01 (MORE THAN A MONTH LATER) I finally managed to speak to this Rene, she asked for my details and said was transferring my money back straight away. Today is 28/01 and 7 DAYS LATER no money back. This is SO DISRESPECTFUL, a complete waste of my time as I'm trying to contact them and solve this for 46 DAYS! this is a terrible experience, told this to all my work colleagues from Takapuna area so they are aware and will never book a treatment there. You guys are all ridiculous, none of the other staff tried to help and all lied many times about calling me back. Now I discovered today that the other staff also had authorities to do my refund via Eftpos this whole time, but NO ONE never said this was an alternative, only offered bank transfer as an option, but I paid BY CARD! What a humiliation, GIVE MY MONEY BACK RIGHT NOW, YOU THIEFS
    9 people found this review helpful 👍

  • 1/5 Amanda Y. 1 year ago on Google
    At first this place was awesome - I had a great experience. However the longer I have been going the worse it has gotten. Started my journey here in April 2022. This is by far the most horrible service. I try book online on their website, no luck as nothing prepopulates. You call they never pick up. You leave a voice message and they get back to you in 3 days, NEVER on time with appointments and always running late. To put it simply - not good enough*. The LAST straw was when I had my most recent appointment and they were not interested. I was in pain (this would’ve been like 6th or so session with these guys) and I was in so much pain, never felt this sensation before - this was met with sighs as well as belittling comments with an extremely unkind/rude attitude. I said I felt uncomfortable and she acted like she didn’t wanted to be there or just generally didn’t care. I was told that the setting for the laser treatment “was the same setting as last time” - Even though I was clearly in pain - again met with a disgusting behaviour. I then started to get extremely hot - when I had mentioned this your staff member sighed. Excuse me? What customer service behaviour is this? I would recommend to teach your staff that your kindness, active listening as well as making sure your PAYING customers are comfortable as much as they can be. I am not one to leave negative reviews, but this behaviour and attitude was atrocious. I understand she may have been having a bad day (we all do) and I empathise for that, but for someone who expecting a type of service that she is paying for. This was not met. I will not be coming back - you can cancel my next appointment. Get better staff and you as an owner need to be making sure that your staff members are performing to their best ability. DO BETTER.
    8 people found this review helpful 👍

  • 1/5 maedeh a. 1 year ago on Google
    I used to be a loyal customer of the Takapuna branch but their service and also their behaviour and respect towards customers got upside down after the new Management team recently. Every time when I arrived for my appointment I had to wait at least 30 minutes for my turn, they didn’t apologise for the delay. They also cancelled my appointment only 10 mins Becky treatment because of shortage staff. Last time I arrived only 6 mins late( stuck in traffic after 1hr 20 mins driving on Saturday noon and was super difficult to find a car park at Takapuna), the staff refused to do treatment as I was late and told me back home and I have to rebook it which was too agonising to me. It was unjustified and unfair as I scheduled my whole Saturday for that treatment. Also they refused me to contact with their manager once I requested to talk to the manager, too arrogant staff lady (Except Monireh which was always friendly) non friendly and too agonising for me . Never recommend that branch
    6 people found this review helpful 👍

  • 1/5 Ana N. 1 year ago on Google
    Not very flexible with time--the low point was when they cancelled my appointment when i was just 5min late and didnt even bother to call and check if i was on my way. And they never answer their phone.
    5 people found this review helpful 👍

  • 1/5 Ems N. 1 year ago on Google
    Can anyone please ring me back.. i've been ringing since morning just to book an appointment. Your online booking is not working!,i am becoming desperate here.
    4 people found this review helpful 👍

  • 1/5 Claire E. 1 year ago on Google
    Impossible to book in an appointment always booked out months in advance, taken on too many clients. Wasn’t told I had to pay for 6 sessions in advance before my first appointment.
    3 people found this review helpful 👍

  • 5/5 Melody 2 years ago on Google
    Been a customer with LCNZ for couple of years now but I’ve just experienced the most awesome and thorough treatment from Munirah. I could tell that she wanted to provide the best experience for her customers and was very professional. she’s just made my experience with LCNZ even better than before!
    2 people found this review helpful 👍

  • 1/5 Jade E. 10 months ago on Google
    Very disappointed with my Botox experience at Laser Clinics Takapuna. I have had Botox for many years and was a customer of the Botany Branch with great results so thought it was a no brainer to try Takapuna when we moved here. My first treatment with a different nurse in February was great however my second visit beginning of May was nothing short of AWFUL. Firstly the nurse got a blood vessel that was intensely painful and blew up immediately, this took a while to go down. I requested a look that was not frozen and an eyebrow lift as per my previous visit. Three days after treatment I noticed my eyelid was starting to droop so I phoned for an early review, the nurse agreed it had dropped and injected more product into not just the drooping eye but the other one too to lift the eye which I found strange as it was only one eye that had dropped. I woke up the next morning and my vision was blurry, I could not read my phone or see screens clearly (even with glasses) thank god it resolved overnight. After another week my eyelids were now both drooping even further (not lifted as requested) and my forehead was completely frozen with no movement whatsoever so I went in for my already pre-booked second review, the nurse then said she would do less next time in forehead and offered to inject more product to do a ‘lift’ but I told her I had no confidence in her abilities and I requested a refund. Once I had the business owners details I emailed her and she proceeded to inform me that I had signed a waiver, not to worry as Botox wears off and offered me two yellow light treatments three days apart as compensation. My point was I didn’t pay over $700 for droopy eyelids and since the nurse not only couldn’t correct the droop but actually made them worse, I should be able to get some form of refund - I offered to take the value of the two yellow light treatments as a refunded amount as I have a young baby at home, am returning to full time work this week and no time to keep coming into the clinic which she did not even acknowledge, she simply ignored my offer completely. Just more comments on how ‘normal’ this is and how Botox wears off. I sent her progress images of my eyelids and she requested I come back into the clinic to take verified images. Well I had already been in three times and I simply don’t have the time to waste on multiple further visits. I have been having Botox for 10+ years and NEVER have I had such a poor application and on top of that to be told it is normal is just not acceptable. When applied correctly, Botox gives a great result, I am now one month post Botox and have paid $725 for two drooping eyelids and a forehead that won’t move. I have never had such a poor result and nothing about this treatment was ‘normal’. I will never go back and I would not recommend this clinic to anyone for this particular treatment based on my experience.
    1 person found this review helpful 👍

  • 5/5 Esther S. 9 months ago on Google
    Marilyn was great, super efficient, friendly, and helpful. Thank you Marilyn for your great service.
    1 person found this review helpful 👍

  • 5/5 July E. 10 months ago on Google
    Sula was doing great service for me today. She explained everything clearly what steps I have to do to look after my skin. Very professional and approachable to talk about anything about my skin. She’s the best and I will come again to see her.
    1 person found this review helpful 👍

  • 5/5 Elissa S. 7 months ago on Google
    Amazing work from Qin, honest about what was needed and careful. Having worked in the beauty industry myself I appreciate her efforts. Lovely clinic :)
    1 person found this review helpful 👍

  • 5/5 李客媚 1 year ago on Google
    Munirah is really friendly and knowledgeable , lucky to have her to look after my skin. Lots of thanks to her.
    1 person found this review helpful 👍

  • 5/5 Elizabeth S. 2 years ago on Google
    Went to Laser Clinics in Takapuna today for some lip fillers and had Olive as my nurse. She was super informative and had an all around lovely demeanor. I ended up not being able to get the filler but she even offered to rebook me with her after hours or in her lunch break and was so incredibly sweet about the whole process. Genuinely one of the best interactions I’ve ever had with a nurse/technician and I’m beyond confident in my 5 star rating. She was an amazing nurse and an even lovelier person, would 10/10 recommend (and she had the prettiest eyes I’ve ever seen!)
    1 person found this review helpful 👍

  • 5/5 Pukku P. 4 months ago on Google
    I did hair removal laser with ” Net” first time. My experience was great. She clearly explained and I got smooth for whole process The clinic is clean and tidy. Thank you guys!!
    1 person found this review helpful 👍

  • 5/5 Christina A. 4 months ago on Google
    I had my second session (Laser) on Monday. As usual, Net was very accommodating and made me comfortable throughout the procedure. As always, the environment is conducive for relaxation and privacy.

  • 5/5 Alexandra L. 6 months ago on Google
    LCNZ Takapuna have the best beauty therapists - especially Ernette! She’s awesome. They really look after you and I always leave satisfied with the service I got, whether it’s laser hair or a skin treatment.

  • 5/5 Athena C. 5 months ago on Google
    Super friendly staff. Amazing service and highly recommend them. Have had several microdermabrasion and hair removal sessions and have been happy with them all.

  • 5/5 Sarah W. 7 months ago on Google
    Hi Qin I just like to say thank you very much! It has been an amazing experience to have my first face filler injection at your clinic. I'm lucky enough to be treated by you. Your gentle approach, expert skills and passionate of work all inspired me immensely. I can't wait to see my face become 10 years younger. I will rate you 10 out of 10, highly recommended!

  • 5/5 Adam Ron P. 1 year ago on Google
    I have been visiting them for several months now and I can say that this clinic delivers the best results that I want. I will definitely recommend this clinic 👍

  • 5/5 Lana M. 10 months ago on Google
    Evey time I go in, I have a pleasant experience. The place is clean and sterile and the staff are amazing always friendly and giving advice and offering options. Definitely looking at other treatments.

  • 5/5 Nicolé du T. 10 months ago on Google
    Wow what an amazing experience. I went for botox and I could not be happier. Quin was super gentle, very informative and an absolute gem. I didn’t think my face could look and feel this good from the first session. Absolutely amazed. Thank you so much

  • 5/5 Monique P. 10 months ago on Google
    Hi Sula, I just want to let you know how amazing you were when completing my very first very facial needling. Your bubbly, confident personality had me extremely relaxed and to boot I'm blown away with the results! I'm heading back for my next session without any hesitation. How lucky am I to have found such a professional. Thank you so very much!

  • 5/5 Roza Shokrzadeh M. 1 year ago on Google
    nurse Qin Shan is highly experienced, I had injectables before at different clinics, so far she is the best. Im absolutely happy with the results. I had less pain and side effects and achieved a better results.

  • 5/5 Jennifer J. 1 year ago on Google
    Honestly, I can't rave enough about the ladies at this clinic. Have been going to them for a year and a half and they are all helpful, lovely, informative, and put you so at your ease. Hanna especially is a doll. The management/owners must be top notch cool because the staff are so nice. Amazing specials and the laser hair removal absolutely works. Will never go anywhere else.

  • 5/5 Simon A. 1 year ago on Google
    Excellent, highly recommended. Munirah was my technician, ask for her by name. A completely thorough job conducted by a professional yet friendly technician. Highly recommended and very grateful, thank you.

  • 5/5 Kristin P. 1 year ago on Google
    Huge thank you to Munirah (and the Queen St manager) for going over and above, staying after hours to fit in my laser treatment! Very much appreciated after the cancellation due to the team coming down with covid. Munirah is so lovely and super thorough in her treatments. Highly recommend. :)


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