Called these people twice to book an appointment. The customer service team doesn’t listen at all. I asked them to transfer me to Ranui medical centre. The guy on the call did and no one answered and the call got disconnected. Called them for the second time and I tried explain the lady but she advised that have patience as they are really busy. Dude I am having patience that’s why I was on in a que for an hour. Second time after transferring the call the call got disconnected again. What do you want me to do call you guys again?

Things have changed since Dr Lindsay and Dr Smith retired from the practice. I've written a review previously about my experiences after visiting the medical centre, and it hasn't been complimentary. Today I went in 30 mins early, as advised. I saw one of the practice nurses who did the usual prechecks, weight, blood pressure etc. I was dreading seeing the Dr as it's always a different Dr, and I was concerned about my blood and urine results. I was also waiting an extra half hour before the Dr called my name. Wow, I was really surprised.... I got to see an older doctor who explained my test results, gave me great advice on what I should be doing next. I told him how I had not been taking medication for a couple of weeks because I couldn't get an appointment. He advised me to book an appointment for 3 months time, gave me the dates and wrote on my next lab test when I should be going to get tested. It was like I was talking to my beloved retired doctor, Dr Lindsay. You are my new favourite Dr Ajit Mohan Johri - thank you for treating me like a "real person/patient" and giving me your time, treatment and advice. I look forward to seeing you in 3 months and I promise to work on the things I need to with my health.

The staffs and nurse are very professional however, this was my first ever frustrating visit I have with a GP. I have so much respect for doctors but I've never met so one that is incompetent and made me sound like I am lying. She claimed she couldn't understand me and she had to ask a colleague to speak to me. I am not saying my English is perfect but the last time I checked, I got a 7.5 score for my academic IELTS, so I know I can communicate well enough. I booked an appointment because I believe my fibroid from 7 years ago has grown back. I have initially reached out to my specialist to see if I can directly sent an appointment with him but I was advised to go see a GP to have it checked, and so why I'm here. She thought I was there just to get a referral letter for public funding, but I said the funding wouldn't matter because I have a private insurance. How can a GP write a letter without checking the patient??? She also said the words I used "I think it has grown back" doesn't necessary mean that it has grown and she can't check from her end. Then when I later said I can feel a lump, she said I should have said so earlier. But then again isn't it when you "think", you feel something and you won't just go to the doctor to waste people's time and your money. I even have to describe to both of them what my previous GP had done - check for lumps, send for ultrasound then write a referral letter. I even have to read out loud the email correspondence I had with my specialist so they both understand. What is so difficult about the word "check"??? Simple analogy is when you get charged for a higher power bill, one would say "I think I was charged higher than usual", then when you contact their customer service, they would respond "let me check the details...". As a doctor, they are expected to do the same. Not just assume the patients are right all the time and simply write a letter. That's what they are expected to do.

The service at the centre has improved considerably in the past 6 months. The wait times are reasonable, staff at reception are helpful and the doctors are professional and provide good treatment.

Very bad service. I requested to order my prescriptions for the first time and was rejected.

Not sure why we have to see a nurse before seeing a doctor. If I come in for a doctor, I shouldn't have to have my time wasted with a nurse checking irrelevant things like blood pressure, height and weight. That's not what I came in for. And the nurses are quite pushy about it too. Is the practice just trying to give the nurses something to do so they don't end up unemployed? Lol. Also not happy that I made an appointment over the phone but was told when I arrived that they don't accept appointments (they only accept walk-ins). They didn't even prioritize me since I made an appointment so just kept me waiting for a long time. When I asked the receptionist, she talked to me like as if I was stupid.

The word.... factory comes to mind with how this practice deals with it's patients. Long waits as people are triaged, as I've learned from doctor shows, seen based on importance. This wouldn't be so bad if you didn't need to wait up to 45 minutes each appointment. The doctors, majority, themselves aren't too bad, but this is the worst system ever. I understand efficiency, but this is ridiculous. People are reduced to numbers and those nurse visits are annoying.

Trying to charge me $350 for MY health records when they have to give them to me for free. You NEVER answer the phone so I have to go out of my way to get there. I don't know what your problem is, I hope you guys shut down and never practice on anyone ever again.

I used to go to another clinic where the waiting time go to hours, but I never had this experience with Ranui clinic. receptionist staff are nice and the Dr was brilliant. So satisfied with my two visits.

I have found all the male doctors here are excellent (past 5 years and current) - great people and very approachable doctors. Reception is good when they can book you same day, in the morning. Otherwise very hard to get a same day or next day appointment when you are sick. In the past I had an unpleasant experience with a female doctor who is no longer there - hard to get anything I needed done with her.

Been going to Ranui Medical Centre now for more than 25 years and if I'm still alive next 25 or so years will still be going to them. All staff from doctors to nurses and receptionists are exceptionally wonderful, caring, professional, friendly and family orientated. Thank you RMC for providing us great healthcare service throughout.⭐⭐⭐⭐⭐

Excellent service at Reception from Ephie Freeman and Dr Manoj Mohite who is a very professional GP. The nurse was also very efficient .The Staff are working under stress due to shortages of manpower etc but doing the best they can. Keep up the good work !!!

These guys are stressed and overworked but I always get great service and leave knowing that my concerns have been taken care of. Dr Saad Amso is superb

Dr Zahir is amazing as he spent a lot of extended time explaining and clarifying things to myself and my husbands health issue. This Dr is so very caring and thorough in his explanations to make sure you know everything before you leave. He is such very kind, gentle and professional and good at listening and then answering lots of questions. He cares a lot about his patients.We are very lucky to have such a Dr at Ranui Local Drs for us, thank you.

These damn doctors misdiagnosed my Dad and sadly my Dad has passed!!find another family doctor!!I will do everything to sue these people!

The receptionist is very rude..she has no clue about customer service. she really needs training as a receptionist. they don't accept walk-ins and even I booked an appointment two times,they have changed twice before a day by saying doctor is sick.we can understand and we have no control if someone is sick but she should be polite and try to understand patients perspective. and they should try to book with another doctor. I wait for 2 weeks for an appointment. and now I end up changing my GP.When I said I would change my GP, just because of your service, she didn't care and told me she couldn't do anything. Such a bad Experience.

Reception are all welcoming and Friendly, doctors really good and nurse are grate as always .

Awful staff. Very rude and unclean. Reception just ignores you.

Long waiting times by phone up to an hour on some days just to get an appt which doesn’t help if you are calling during break at work When Short staffed they cancel appts and you can wait up to a week to be rebooked another, misinformed most of the time but reception and nurse were polite on the day we visited but that’s where it stops the doctors there, one had to google to diagnose and the other young dr there was Apathetic when needing a referral sent through although it was explained this was affecting the persons mental health we ended up walking out of there disappointed we will be requesting to change clinics to more empathetic qualified experienced doctors which we have found elsewhere who hold these attributes as there’s a lack of knowledge and skills in this area and pointless paying for a service you obviously don’t get there, hope you take these reviews seriously and improve!

This place is the worse. Receptionist need lessons in English on so many levels spent an hour in waiting room for nothing and don't even get me started on the Indian male doctor, what a stressful, disgusting &unpleasant experience.

Worst service. Long wait time holds for just speak to someone to book an appointment. When someone pick up the phone, then again they leave a message for receptionist to give us call back. What a waste of time.

After quite a wait due to the number of people in the queue the lab tech was quick and patient with me - quick clean and efficient service.

How unfortunate that you wait 1 week for an appointment and the receptionist is standing there talking to you for the last 5 minutes and ends up saying it’s too late the doctor has another appointment gggrrrr, the doctor wouldn’t even allow me to see him for at least 5 minutes, this is really unprofessional for a medical centre. And now I have to wait another week for an appointment.

Highly recommend if you can go to another practice, do so! WHITE CROSS or LOCAL DOCTORS is like a factory big on profit & dont care about your wellbeing. You're treated like a number to get through. 2-3 hrs wait time 4 out 5 times I've been thats with an appointment, which your told to attend 30mins early To get an appointment, you need to call a generic line, typically waiting for 40 mins listening to elevator music that gets interrupted with a "thanks for your call" message every 30 sec. Then, the receptionist rings you about 2 hrs later, so you have to make sure you're able to get to your phone. The doctors are extremely dismissive and have caused me more harm. Go somewhere that is not standardized as your needs will not be met here, especially if you have neurological or mental health issues.

I give a 5 star to the previous receptionist when I first went there. She was trying to help me because I lost my voice. But this time, the receptionist was so rude. It seems like she didn't want me to see a doctor there. Really bad experience!

Bad experience I had gone with serious injury and was walking with the help of crutches. Went to see the doctor there he said it’s nothing and rude for using the crutches and said to go back to work and start playing and he was asking me to apply for ACC ? Luckily I changed my GP to Henderson medical centre and he prescribed for MRI and Ultrasound and found a ligament tear with his help I got a Physio and done 3 month of therapy. Really bad experience won’t go back again and won’t recommend to anyone

This is the worst place. You have to wait to see the doctor for more than 1 hour even though you gotta appointment. Every time I go there same thing happens. They don't even bother. I have decided to change the doctor.