The doctors, nurses, admin staff and pharmacy are great but I've been left with no choice but to move to another practice because schedule to see a doctor always seems to be full all the time! It's always between 3-5 days wait! By the time I see the doctor, I already feel fine or don't feel the need to see one. Just unacceptable for me and my family, I also had to move my daughter to another practice just because it's impossible to get a timely schedule for anything.

Have moved my family to another clinic due to a number of issues: - Facility space - Have had to park a couple blocks down almost every time I come in. Car park is usually filled with The Fono marked cars. So good luck if you want to park on-site. Your best shot is parking up at Pak n Save or at Harvey Norman. Not ideal when you have elderly parents or young children to take. - Booking - Ridiculous! Whenever I call to book an appointment the next available slot is either a week or two out. Common issue I see in the reviews. I understand medical staff are under a lot of pressure, but what are management doing about this? - Staff - Nurses were backstabbing other staff members whilst I was in the room. Unprofessional! Also Dr. Malia Funaki is probably the worst doctor you could ever go to. She was rude, didn’t communicate nor ask for consent before approaching me for a medical examination. My sister who went to see her couple months ago experienced the same treatment. Would not recommend seeing her. - On a plus - Doctor visits are affordable compared to other clinics so very convenient for families who are struggling financially. If you have no other option but to stay with The Fono Dr Lu'isa Fonua-Faeamani has been amazing! Hate to leave but it’s best we join a practice who are able to either do walk-ins or same day appointments.

Took my old man here (DENTAL) and the service was great!! Fast efficient and very attentive, in and out in less than 30mins. Dentist was also friendly.

I am writing to express my disgust at the treatment we received at The Fono yesterday 14/8/23. My wife has developed a serious complaint over the week-end. My daughter phoned for an appointment for her yesterday and explaining the situation was told there were no appointments available until 13/9/23 I found this absolutely ludicrous and completely unacceptable. Considering her age and fragility and the fact that we have been patients at The Fono for over 30 years I would have thought we may have been afforded a bit more consideration, instead I find the response we got to be extremely insulting. Believe me when I say I take no joy in writing this response but something does need to be said and it's only yourselves who are in any kind of position to improve the situation and my hope is that you will do so. Yours Sincerely Grant Wood

Appointments always a week away, clearly too many enrollments. Needs a new booking system. I suggest saving a few appointments from each day instead of filling up your roster, that way if someone needs one on the day they're actually avaliable or atleast can be seen that week not the following.

I've been going here for years and the service has gotten to the point where I literally can't get a appointment. What's the point of a doctor who is so over booked you can't get an appointment? They end up telling you to just goto White Cross and pay crazy money to see the doctor. Worth the hassle phoning around to find another practice imo.

Every time I deal with this practice, something is missed or forgotten. MOH need to do some serious investigating here before a life is lost due to lack of standard health care. Avoid at all costs.

Horrible front desk service, they are always extremely impatient, rude, unsympathetic, unprofessional service, not caring about patients at all. Once, I emailed the hearing test results to the front desk as requested by the doctor, and asked them to forward it to the doctor (I was not allowed to email the doctor directly), but the front desk did not handle it at all. After a long wait, I called again to inquire. You know, they didn't even click on the email to see the content. I have given up to stay on this clinic. Although it is close to my home, I am unwilling to entrust my health to them.

I don’t understand why this is for health and social services but you have to be Pacifica for any services here yet they have a whole bunch of Caucasian people working here. Bit rascist and we’re in 2023 now, a lot of Maori, Indian, Caucasian and Asian family need help too. Stupidest organisation I’ve ever heard cause it’s only one lot of ethnicity allowed. Should change your guys name from “the fono” to “the Bolo”

Last few months been slow up to 2 hours wait doctors are all sick. But Malia makes up for it😀lovely doctor. Reception need more training. New facility but same service

Update I have been contacted by the GP and couldn't have been more pleased with her service. She really went the extra mile. I am going to stay with the practice for now and hope that great service continues. I liked this practice because the fees were affordable and most of the doctors and the nurses were great. Dr L'Ondine Tukuitonga was the best but it's been really poor ever since she left. My test results came back and weren't good but nobody contacted me even to say you need to make an appointment with the doctor to discuss them. When I rang to complain I got the feeling my complaint wasn't taken seriously and that it wouldn't get passed on. I made an appointment to see the doctor that ordered the tests and was told the first available one was a week out so another week to wait! Then, this morning I got rung and told the doctor won't be there that day and I had to reschedule for yet another day later and no other doctors were available either. I took the week off work to deal with my health problems but can't even talk to the first port of call until half way through the week! These guys couldn't organise their way out of a paper bag and I'm currently looking for a new surgery. It is a real shame because I thought they provided a valuable service for the community but not if the patient has to do half the work themselves.

Please head office educate your branch managers on the responsibility to monitor and enforce the mobility parks! Forever seeing them abused and featuring on the Facebook page Disabled parking offenders Nz name and shame.

Thank you so much for the food parcel that you give for my daughter What inside is excellent and the meats are really good quality and other items are really worth it . The way it was packed was really good , well thought out 🙏🙏

Love the work you's do. Especially helping those in need of essential stuff for families. Keep it up.

I waited 130 days to be referred for surgery to solve my small problem, and until now I am still waiting

I was hurt and angry as well after waiting so long to see the doctor but at last walked out .Had an appointment at 11.30am till 12.10pm and no sign of being called. Nurses and receptionist was so nice and I know its not up to them. So many patients came in after me and has been seen by other doctors and gone out. I have lost my hours at work as I went from North Shore . Please do something to fix the problem.

I dont recommend going there for Dental appointment. They still haven't reply back on my email asking about any news regarding my last visit, which was about me complaining about my denture pointing outwards. If you go there with the expectation that they'll understand how important it is for us who has missing teeth to finally have the money do improve the only thing that makes us feel ashamed then sadly they're just gonna play around with you. I've saved up to get the money to pay for my new denture. But now it turns out to be a waste of my sweat. They took advantage of the fact that they're a Pacific dental and a it's affordable. IHope you all will reconsider attending them. They claim to know best, however, it's not them that's wearing it, It is us.

Was my favourite doctors for many years until the last year or two. Had a home invasion, my friend almost died. The Fono sent us all over Auckland, to all these places and wasted our time and we couldn't get a head/skull/brain x-ray anywhere, it's been over two years now, tried for about a year and a half. I needed counseling at another really low point in my life, I had been through a kidnapping, The counsellor they gave me abandoned me and told me she had more important people to deal with who were more actively trying to unalive themselves, I only got one appointment, really upset at what it's like now