Featured Reviews


Frequently mentioned in reviews: delivery (27) Direct (24) service (20) order (17) great (14) prices (12) fast (9) products (8) website (8) happy (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Keith P. 2 years ago on Google
    Pet Direct has a nice range of pet products, good prices and fast postage. I found it extremely hard to find Whiskas cat biscuits during the pandemic, so I was pleased when I found them on the Pet Direct website. I also found the Royal Canin puppy milk powder was cheaper than any other online store. Happy Mum and pups.
    2 people found this review helpful ๐Ÿ‘

  • 5/5 Betty V. 8 months ago on Google
    Free delivery over a certain amount, Airpoints and my order was delivered the next day to rural delivery in the North Island. Better pricing than other online competitors. 5 stars from me and a happy lil one-eyed cat!
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Steve 10 months ago on Google
    First time I have purchased from Pet Direct and can say it won't be the last. Excellent communication, placed the order late on Friday, confirmation sent Friday and the items arrived on Tuesday. Would be the easiest and quickest delivery of any online order I have ever done. Well done to a great team
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Micaela P. 10 months ago on Google
    My order arrive really fast! My cat is loving her new kidney prescription food over the 2 options the vets had (She refused to eat them). A work friend suggested to order from PetDirect so I did!. My cat has been loving The Hills K/D which the vets had the brand but not this specific food. She eats all of it up and leaves nothing behind so I'm really thankful for how quick the food arrived. Very happy 14yo cat and cat mum.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Rose W. 1 year ago on Google
    Pet Direct are always very good to deal with. Their prices are competitive, and their auto delivery service ensures I have more pet food arriving when I need it. My orders always arrive promptly, and well packaged. My furbabies thank you!
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Lisa B. 1 year ago on Google
    Really happy with service and products. Great now we have the auto deliver all sorted. We have two very happy dogs who are healthy and happier on grain free diet.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Nicole D. 9 months ago on Google
    Always has the best prices and 99% of the time my order arrives next day! Iโ€™ve had one issue with an order and the customer service was great, friendly, prompt and the issue was fixed immediately. Also perfect sized boxes for my cat
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Linda G. 7 months ago on Google
    Auto delivery with Pets Direct is amazing! The flexibility of being able to include or exclude items from your next delivery and also being able to move your delivery date. I also find that I donโ€™t have to think about running out of food for my pets.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 helifaxnz 1 year ago on Google
    This was the first time I've used Pet Direct and was a little skeptical. I'm always cautious of sites I haven't heard of before. The website shopping was easy and intuitive. Delivery was fast! And the delivery person "Kel" was super friendly and helpful!!! It was an overall wonderful experience. They even gave free samples which our dogs absolutely loved! So I may need to get some of these treats on my next order!! Well done to you all, and I highly recommend them. I'm based in Auckland so delivery would be quicker than in other cities.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Tasch V. 1 year ago on Google
    Great company to deal with. Competitive pricing and friendly, caring service. We have been ordering a lot and of course there have been some minor hick ups BUT it is always resolved very quickly.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Vicki H. 8 months ago on Google
    Ordered the wrong product online so phoned their customer support and Sarah helped me out. Fantastic service very impressed with your customer service and how easy it got sorted. Fast delivery as I ordered it on a Saturday, and it was delivered Monday. Great prices are also a bonus. Have placed an auto order as well.

  • 5/5 Donny R. 1 year ago on Google
    The website was super easy to navigate (much appreciated) and the prices were much cheaper than in-store with bigger franchises. I can rest assured knowing that the monthly flea/tick treatments will come automatically, so one less thing I need to worry about - and of course our pup Jimi is pretty happy too

  • 5/5 Elaine B. 8 months ago on Google
    Great products and affordable price! The best thing is - same day dispatch and delivery, so my orders can be expected to be received on the very next day! Thank you for the great service team! โ˜บ๏ธ

  • 5/5 Katie G. 7 months ago on Google
    I am so happy with Pet Direct. Thankyou for a great service. A very easy website to navigate, with lots of options to choose from. The prices are brilliant, particularly with the auto renewal, which can be set for a time frame to suit the requirements of the pet. The speed of delivery was amazing, and I was also able to state where the parcel should be left. Thankyou from a very happy customer!

  • 5/5 WAL51 1 year ago on Google
    Pet direct has a great website. Easy to use. Great prices. My order was processed, packaged and delivered super quickly. Very happy. Highly recommended!!!

  • 5/5 Lisa K. 6 months ago on Google
    I have had a standing order for both my cat and dog food from Pet Direct for some time now, and they are fantastic to deal with! Super fast postage, unbeatable prices, and whenever I have had a question, they are extremely friendly and helpful :) I wouldnโ€™t hesitate to recommend purchasing from this company!

  • 5/5 Leona R. 9 months ago on Google
    Super fast delivery and easy to use website. Got my partner the automatic cat feeder, itโ€™s great! So helpful for working long days not having to worry so much 10/10

  • 5/5 Rhonda W. 11 months ago on Google
    I really enjoyed ringing Pet Direct to get our fur baby sorted with food that wouldnโ€™t upset her tummy. The lady that I spoke to was really good. She knew her products and was able to reassure me that I was making the right decision. She even set up an account for me over the phone. So stress free.

  • 5/5 Christina L. 6 months ago on Google
    Fantastic price and service. Arrived within 2 days to the South Island. So easy. Will definitely buy again.

  • 5/5 Sue L. 3 months ago on Google New
    I occasionally buy pet products for my daughter's cat & dogs; she lives in the South Island and I'm up in the North Island. I find the Delivery service done by Pet Direct is very fast for going down there compared to some other companies. Would recommend Pet Direct for their excellent service & products.

  • 5/5 Naeri N. 11 months ago on Google
    Pet direct are really reasonably priced and super swift when it comes to delivery. Buying through them is much cheaper than the stores and absolutely no effort. The auto delivery service is fantastic so you never miss out on flea and worm treatments. I highly recommend Pet Direct.

  • 5/5 Maxine C. 1 year ago on Google
    So far Pet Direct is Excellent, lowest prices i have found for what my animals require, super quick delivery and free over $79, hassle free auto re ordering for our pets food and flea treatments so we never forget or run out. Perfect ๐Ÿ‘Œ

  • 5/5 Trevor L. 1 year ago on Google
    Easy ordering and speedy delivery, and a special free gift of dog food that our Luca loves. We got the gravy mix and it does the job of making our fussy dog eat his 'healthy' food

  • 5/5 Kathrine F. 1 year ago on Google
    We ordered a 20kg bag of dog food at 9am on Jan 10. It arrived on our Northland doorstep at 9am the following morning. Wow! Best service weโ€™ve received from any business since living here. Plus. There were extra gifts in the package. Well done you guys. Keep up the great work! Thank you from Maggie (I was out of food)

  • 5/5 Lisa D. 1 year ago on Google
    Fantastic service. The website is well laid out and easy to use with links to extra accessories you may require. Although I didn't use it, I love the idea of being able to auto order items such as food so it is automatically sent out to you - wonderful incentive with the discounted price. Excellent communication and super fast delivery times. Items were well packed and each one was exactly as described. The prices are very competitive as well. Thanks for a great online shopping experience.

  • 5/5 Gemma G. 1 year ago on Google
    Great the deal with and order everything your pets need through pet direct website. Orders always arrive fast (next day) packed well and secure. Large range of food, toys and accessories to chose from. Orders always packed correctly.

  • 5/5 emilykonz 4 months ago on Google
    Fast reliable delivery for most of the things we needed for our fur babies. If any item under auto delivery is out if stock their staff will email few days ahead and suggest other similar product see if u want to swap ๐Ÿ˜ฝ customers service is really good ๐Ÿ‘

  • 5/5 Gary M. 3 months ago on Google New
    I am thrilled to share my outstanding experience with Pet Direct in Auckland, New Zealand. From start to finish, my experience with Pet Direct has been nothing short of exceptional. Their prices are unbeatable, and the quality of the products surpassed my expectations. The prompt delivery service was the cherry on top โ€“ I received my order in no time, which is crucial when it comes to pet essentials. I am beyond impressed with the level of service and the efficiency with which they operate. Pet Direct has set the bar high for pet supply providers, and I am grateful to have found a company that truly values its customers. I wholeheartedly recommend Pet Direct to all pet owners in need of top-notch products and a seamless shopping experience. Thank you, Pet Direct, for making the process of caring for my pets so effortless and convenient.

  • 5/5 Natalia Croon (. 5 months ago on Google
    Great selection of the dog food with a very reasonable price. Great customer service, fast delivery and very well packaged. Highly recommended. Oscar said thank you too๐Ÿ™ƒ

  • 5/5 Lorrene L. 3 months ago on Google New
    Fast & reliable delivery. Chance to change the order a week before if needed. Add items, change items, change delivery day. Price is far better than a shop. Worry free. Always know that I have flee & worm treatment available & waiting.

  • 5/5 Helen W. 1 year ago on Google
    Pet Direct is a great company to order from. I have an Auto Delivery set up. There is great communication reminding me when the item is to be shipped, in advance. This allows me to alter delivery date, prior or after if necessary. They are reliable and competitive (the best on the market for Hill's J/D Joint). Highly recommend ordering from.

  • 5/5 Paula C. 1 year ago on Google
    Pet Direct has been a great experience for me. The dry dog food is all organic and my dog loves it. I was able to set up a regular order and delivery so that it would be delivered as required, making my life so much easier! The customer service is awesome- helpful, friendly, professional staff dealing with any changes I made. I have cancelled ready to travel overseas and will definitely start up again on my return home. Thanks to everyone at Pet Direct.

  • 5/5 Jeannette S. 1 year ago on Google
    We use Pet Direct for all our puppy's needs! The prices are hard to beat and the items arrive in 1-2 working days. Awesome company :)

  • 5/5 Lee C. 1 year ago on Google
    Pet Direct is a great place to buy your fur babies needs. Prices are very competitive and service is excellent. Auto delivery means you don't have to worry about reordering each month. Their chat line is great and there is always someone to get back to you quick smart if you have any questions or need advice re your four legged friends. Thank you for your great work Pet Direct Team!


Call +64 800 200 240 Open on Google Maps

Amenities


  • Payments
    • โœ“๏ธ Debit cards
    • โœ“๏ธ Credit cards
  • Accessibility
    • โœ“๏ธ Wheelchair-accessible car park
    • โœ“๏ธ Wheelchair-accessible entrance
  • Service options
    • โœ“๏ธ Delivery
    • โœ“๏ธ In-store shopping
    • โœ“๏ธ Same-day delivery

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