Animates Lincoln Road image

Animates Lincoln Road

Pet store Veterinarian

One of the Most Reviewed Pet stores in Henderson-Massey


Address

192-198 Universal Drive, Henderson, Auckland 0610, New Zealand

Website

www.animates.co.nz

Contact

+64 9 838 0730

Rating on Google Maps

4.40 (509 reviews)

Open on Google Maps

Working Hours

  • Saturday: 9 am to 5 pm
  • Sunday: 10 am to 5 pm
  • Monday: 8:30 am to 6 pm
  • Tuesday: 8:30 am to 6 pm
  • Wednesday: 8:30 am to 6 pm
  • Thursday: 8:30 am to 6 pm
  • Friday: 8:30 am to 6 pm

Featured Reviews


Frequently mentioned in reviews: staff (15) Great (8) fish (8) good (7) friendly (7) service (7) store (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 4/5 Tony K. 4 years ago on Google
    Tidy and well merchandise with good range of products. Team gave friendly acknowledgement when entering the store.
    2 people found this review helpful 👍

  • 1/5 Carl D. 4 months ago on Google
    A blonde haired female vet asked me to stop using my cell phone to help her in a rude commanding tone, I paid her to check my pets, made it seem like I was a paid assistant, very disgusting and unprofessional vet!
    1 person found this review helpful 👍

  • 4/5 ENKI'S FUN TECHNO STUFF (. 5 months ago on Google
    Just heaps of variety! You're bound to find what you really need. Good service. Need to be a bit patient finding the right deal inside. Some items can be costly.
    1 person found this review helpful 👍

  • 5/5 Trev M. 1 year ago on Google
    Great informative staff, good prices and variety

  • 5/5 Lee A. 5 months ago on Google
    Lovely staff, always make my visit comfortable.

  • 3/5 Laina M. 6 months ago on Google
    Enjoy shopping at Animates in general as they have a good range of products and run promotions regularly. Unfortunately I've found the staff in this branch very unpleasant to deal with at times.

  • 1/5 Jan M. 7 months ago on Google
    Tried to give no stars but Google wouldn’t let me/ I received very poor customer service at Lincoln Rd Animates. I wanted moist cat food - was treated unfairly by an inattentive, uncaring staff member. Her don’t care attitude was appalling. Even the other two staff members didn’t care. Customer Service is everything!! Shame on you Animates Lincoln Road! 😩🥺😫

  • 5/5 Aleen M. 6 months ago on Google
    Great staff 10/10, If anyone is looking for XL clothing for their fur babies, Barkers is doing great at animates to provide some good range of sizes. Boogie always loved his barkers jacket & still loving it.:)

  • 5/5 Zeb W. 8 months ago on Google
    Great store, huge range, friendly staff and nice and local.

  • 5/5 Tracy C. 1 year ago on Google
    The team is always friendly and welcoming. The special food my cat has is always in stock. Thank you

  • 5/5 Shirley R. 9 months ago on Google
    friendly and helpful staff member, all ranges of product, always find what I needed

  • 5/5 Luke G. 11 months ago on Google
    This is my local Animates and I always enjoy going here with my pup. They're well stocked and have very helpful and friendly staff

  • 5/5 Weddingmoon V. 10 months ago on Google
    A great experience buying new fish for my new aquarium. The fish person that is there on the weekend is very knowledgeable, thank you.

  • 5/5 Lord Grant M. 9 months ago on Google
    Amazing shop, I had to get a cat cage, but Airnz said that I can't take two cat cages, after I'd already paid for it and the extra cage, so they helped me out at the pet shop, you guys are awesome, many thanks to Sam and the lovely lady who assisted today xoxo to you guys, and thank you.

  • 5/5 Judy R. 8 months ago on Google
    I had been having so much trouble finding a coat for my little dog on-line, either too small or too big. I went into Animates and it took 3 tries and 3 visits before I found the right one for him. I would like the staff to know how proud I was of them all putting up with me, they made me feel so comfortable and not a nuisance at all. Thank you so much Judy

  • 5/5 Dave T. 1 year ago on Google
    Great staff to deal with. Would highly recommend AAA+++

  • 5/5 Thanapol and Colin S. 1 year ago on Google
    Still pretty good for day to day stuff but they dont by have many animals anymore. Their price are not very competitive.

  • 5/5 Lynx Bro N. 1 year ago on Google
    Great staff and amazing range. Get my cat food from here the frequent feeder programme gives great discounts.

  • 5/5 Afano F. 1 year ago on Google
    Great store with great staff. Everything you need for your beloved pets.. My service dogs love his beef ears..

  • 5/5 Afano F. 1 year ago on Google
    New resident to Henderson, went here for my service dogs favourite treat, beef ears yummy!! The staff are so friendly, smiles all round also very helpful in suggesting dog harnesses.. Great service with a smile! I like that and surely you will too..

  • 5/5 Cameron S. 2 years ago on Google
    Staff very friendly! Our cat loves the 'Dine desire succulent chicken' and they had it in stock, unlike pack and save.

  • 5/5 Hana D. 1 year ago on Google
    Always a fantastic customer service experience. Whether you’re browsing or need specific help or in a hurry, the staff do their jobs very well and help their customers get what they need. Thanks!

  • 5/5 Lettie Coop P. 4 years ago on Google
    You guys are more then amazing. The pet shop is clean and the wonderful woman in the store are more then supportive in your time of need. On the vet side of it not only did you try everything to save my much loved kitty and best friend of 8 years but you helped me say good bye and gave me all the time I needed before he had to be prepped for pick up. And the support you gave myself and my oldest is more then I could have asked for, no one like saying good bye to a much loved family member. From the bottom of my heart thankyou 🐾❤

  • 4/5 Christina M. 1 year ago on Google
    Great store. Well laid out. Easy to use click & collect for my repeat purchase of Nuitrience grain free fish combo dog food. NB Don't listen to Google maps if you don't know where it is. It's in Lincoln North Shopping Centre but tucked away out of sight down a alcove opposite OPSM. From footpath can only see yellow building not their sign. Alcove on left of post office about 4shops down. 🌹

  • 4/5 Chelsea O. 1 year ago on Google
    Fantastic people and overall a great experience. Layout of the store is a little odd, almost a Z shape, but somehow it works.

  • 5/5 Lucy E. 1 year ago on Google
    Connor was awesome and took the time to chat with us about fish tanks, fish types and compatibility. He knows fish and fish tanks. He steered us in the right direction and we went away happy with some gorgeous fish. Said we could come in anytime to pick his brain, such a cool guy. Highly recommend.

  • 4/5 Lynne P. 1 year ago on Google
    Good stock of products. Good parking available. Not the cheapest but not the most expensive either. Friendly service and advice on the day


Call +64 9 838 0730 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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