The Warehouse Mt Roskill image

The Warehouse Mt Roskill

Clothing store Home goods store Toy store Department store Garden center Appliance store Sportswear store Baby store Video game store Christmas store

One of the Most Reviewed Clothing stores in Puketāpapa


Address

22 Stoddard Road, Wesley, Auckland 1041, New Zealand

Website

www.thewarehouse.co.nz

Contact

+64 9 629 0627

Rating on Google Maps

4.10 (829 reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: service (15) customer (13) lady (11) warehouse (9) store (9) staff (8) shop (6) rude (6) counter (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 4/5 malvemallow 4 years ago on Google
    This is a nice warehouse to shop at, feel like they have everything you need here from baby stuff, furniture, clothing, beauty, homewares, some grocery items, footwear and childrens toys. This warehouse also has a good electronics and book section. Parking here is easy, plenty of parking and never an issue getting a space. I do also appreciate that this warehouse is open till 10pm most nights and later than most other warehouse stores. This makes it quite convenient.
    3 people found this review helpful 👍

  • 5/5 Becca H. 2 years ago on Google
    Great place to shop, nice and big, service with a smile, helpful staff, plenty of Products, highly recommended.
    3 people found this review helpful 👍

  • 1/5 lynn v. 2 years ago on Google
    Witnessed a rude so called security lady.. Took a glimpse of her name badge.. Kallayh or something like that. Witnessed her harassing some poor lady who pulled her masked away from her face to breath a little. Also witnessed a young lady who actually put the security in her place when confronted about customer service. What was unprofessional about this security guard was watching her laugh about it. 😔 Very unprofessional Mt Roskill Warehouse. Disgusting behavior
    3 people found this review helpful 👍

  • 5/5 Liz P. 7 months ago on Google
    I often shop here but didn't feel the need to review until exceptional customer service tonight from Fusi. We were looking for a small, pretty cheap product which was important to us. Fusi came out from customer service counter to help look for one of the 2 showing in their records. After it seemed like there were none left and we were ok to leave without it, she ran up to say she had found it. Thank you! Very satisfied customers - well done to you
    2 people found this review helpful 👍

  • 5/5 Ryan P. 6 months ago on Google
    Went in for a click & collect but I had made an error with my online order. Erena and the team were brilliant, they were all so helpful - Erena was especially friendly and went the extra mile to help sort out my order. Great customer service, and a generally enjoyable experience as everyone there was so nice to talk with.
    2 people found this review helpful 👍

  • 1/5 Anuradha P. 4 months ago on Google
    I went to buy a Christmas tree today from Royal Oak warehouse where the customer service lady told us that this Christmas tree was to be taken to Mt Roskill warehouse because it was available there and she also gave us the barcode for it but when I went . The manager there, Mt Roskill, said you could buy it for $35 instead of $25 as 10$ will be for donation because it was the last tree and I agreed to buy it, but then she said, no, it will be now of $45. She was keep increasing the price again and again. And when I asked why are you increasing the price again and again then she said whether you want to buy it or not which was very rude because I spent almost 1 hour there to buy that tree, she was very rude, was so loud and trashy and she didn't know how to talk and treat to the customers.
    1 person found this review helpful 👍

  • 1/5 Abhi R. 6 months ago on Google
    My worst experience. Usually I don't write reviews but this was really bad.Pepe at the counter was rude, nonhelpfull, unprofessional,racist. I came over there to purchase something and it was their fault due to the defective piece. Rather then solving it, she was showing me attitude.
    1 person found this review helpful 👍

  • 1/5 Monika K. 5 months ago on Google
    The customer service lady, Fusi at the information desk is so rude. Every time she is rude to the customer, she is racist. Very bad customer service.

  • 2/5 Ram K. 1 year ago on Google
    I went to all the way to the store to buy a pair of particular school shoes which shows in stock here online. I couldn't able to find in shelf and asked customer service representative/security ( moved from security desk to customer service desk) a huge lady didn't even bother check in their system and simply said there is no there to bring the stock down. Not a good service.

  • 5/5 Brian S. 5 months ago on Google
    This branch of The Warehouse has a good range of stock. There is also underground parking...always a bonus in wet weather.

  • 5/5 Deevanyah F. 6 months ago on Google
    I normally go here if I can't find a product at the warehouse closer to home and find what I'm looking for

  • 4/5 Norimoshi 8 months ago on Google
    Ordered online - premium A2 Duraprint poster: + Onlines store ease of use, straight forward UI. + Fast shipping, 2 business days, signature. + Quality printing and material. - Heavy creases on the poster, triangular prism packaging (good), but the poster itself was not tied. It unrolled inside which conforms to the corners, hence, damaged. I know well Duraprint is strong, but if left folded for prolonged time, will still damage.

  • 1/5 Yasin M. 10 months ago on Google
    Not respecting people and telling them liar which is bad not much worker there to help people no electronic staff

  • 1/5 Rutul J. 1 year ago on Google
    Waste of time , Only one counter open and another are roaming around Once you reach after long que staff said can’t see item in their system so you need to wait another computer to check the stock. Waiting for 25 min on different counter . Very bad service no option for without star Frustrating experience

  • 4/5 Krystal M. 9 months ago on Google
    Great mostly well Stocked staff are lovely at customer service

  • 1/5 Omar H. 11 months ago on Google
    Worst store ever. I got robbed twice. Got a pillow pack which was supposed to have two nos in a pack but had only 1. I missed to notice this on the packaging but the billing staff should have known and never cared to even inform me that the package has already been opened. Got a box of 2 x bottles for the blended, which only had 1 bottle while I opened the box.

  • 4/5 Terrance P. 1 year ago on Google
    Needed some timber for a project I'm working on everything I wanted was here Cheers

  • 1/5 manu m. 1 year ago on Google
    I wish I could give 0star to this store and I been to warehouse Mt Roskill at around 8:30 pm today and we bought fan from there and some parts were faulty and missing in the packaging and me and my partner been to store and the fat white lady with glasses name was jordon on the counter and and we tried to explain the the issue and and she did not listen to us at all and refused to serve us and was being racist and start swearing on us and said I won’t be serving you and she start serving another white lady behind us and we tried to explain the issue to different staff members and no one listened us and start laughing and other lady said go ahead and start complaining who ever we wants to nothing is going to happen her as this is her country and she is white and I felt so embarrassed and started crying as she was kept swearing on us on the counter and other elderly customer stood up for us and said she spoke other customers as well so badly and it happened to her as well in the past and she put complaint last time but no one did anything . She said she should get fired to this behaviour and we kept asking for manager and no one came in and listened to us and we tried to explain other white girl on the door and she said she can’t do anything. We kept waiting there and no one served us finally one lady came in her name was Natasha and she served us and i tried to explain the issue and I got emotional in the store and and cried as I felt so disrespectful and small and she said she will pass the feedback. I finally left from this store and other l staff Jordon kept staring at her and mocking us. I was loyal customer and it’s been my 11th year with this warehouse but today I felt so heartbroken and wouldn’t recommend this store to anyone.HORRIBLE SERVICE AND BEHAVIOUR AND RACIST STAFF💔💔💔💔😡😡😡😡😡

  • 5/5 Georgia S. 1 year ago on Google
    the lovely lady Ellie from the night fill in team on 2nd Dec went so above and beyond for me! specifically went out back without me asking to try and find the advent calendar i wanted and then ran outside to tell me when she found it!! made my day!! amazing service thank you Ellie !!! <3

  • 5/5 Sophie W. 2 years ago on Google
    Mt Roskill Warehouse has an ideal location. Situated in the hub of a lot of little shops, banks, fitness gym, coffee shop, Macca's, an Emporium, butcher, second hand shop, supermarket etc... Excellent variety of shopping surrounding The Warehouse. I like this site because of the staff. Very friendly, welcoming and helpful. Service with a smile always. Plenty of parking, so if you are in the area on the south end of Stoddard Road pop in and check it out Peeps. Worth a look...

  • 1/5 Nicky C. 2 years ago on Google
    Store itself is all good but very bad Bike assembly service. Nobody knows how long exactly would it take to get assembled bike.

  • 5/5 Charles M. 2 years ago on Google
    This is such a great place, a one stop shop for everything you need. from grocery to clothes to electronics. you will find it here. i really like how during covid, they have relocated the Click and collect facility to the Garden section, so as to avoid any confusion and delays. Very quick emails and responses for online shopping.

  • 3/5 Waze24 1 year ago on Google
    not the best store, but pretty decent. provides a lot of stuff for people ig


Call +64 9 629 0627 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ Kerbside pickup
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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