Glassons Outlet image

Glassons Outlet

Womens clothing store

😠 Terrible staff I was there 5:26 with my grandma who wanted a jumper visiting from overseas and the short skinny lady who worked there on 18/9/2023 came up to us and said we close in 3mins and I said ok no problem she then said including payment and gave a terrible look. At 5:31 I was going to make p... People often mention service, store, customer,


Address

21 Cavendish Drive, Manukau City Centre, Auckland 2104, New Zealand

Website

www.glassons.com

Contact

+64 21 397 818

Rating on Google Maps

4.10 (54 reviews)

Open on Google Maps

Working Hours

  • Saturday: 9 am to 5:30 pm
  • Sunday: 10 am to 5 pm
  • Monday: 9 am to 5:30 pm
  • Tuesday: 9 am to 5:30 pm
  • Wednesday: 9 am to 5:30 pm
  • Thursday: 9 am to 8 pm
  • Friday: 9 am to 5:30 pm

Featured Reviews


Frequently mentioned in reviews: service (12) store (9) customer (9)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Rhaina R. 7 months ago on Google
    Terrible staff I was there 5:26 with my grandma who wanted a jumper visiting from overseas and the short skinny lady who worked there on 18/9/2023 came up to us and said we close in 3mins and I said ok no problem she then said including payment and gave a terrible look. At 5:31 I was going to make payment and she said no we are closed I told you this and we don’t get paid overtime, and you can come back tomorrow. I said my grandma leaves tomorrow and you should have humanity it’s only been 2mins after 5:30 however she refused to take payment! Coming from Australia our Glasson stores are nothing like this due to this experience I would never step foot in your store again!!! Upsetting and terrible customer service.
    2 people found this review helpful 👍

  • 1/5 Kat T. 7 months ago on Google
    if i could give 0 stars i would. the one star is for the store itself which is fine, the range is good. MY ISSUE IS THE WORKERS HERE! the few times i have come in, the customer service is really bad. if you ask to try something on and get a fitting room unlocked you're given the worst attitude from the girls here🙄 like i've had it a few times now at this specific store, and i'm always polite too so they need to train their staff better. Girls here are rude af don't bother to ask for help. Do not come here if you want good customer service . save urself the trouble and go to the dress smart outlet where they're actually helpful lmao
    2 people found this review helpful 👍

  • 5/5 Corena P. 3 years ago on Google
    Awesome customer service even at the last half hour of closing well done to the ladies there also very tidy and spacious good bargains depending on what your looking for..
    1 person found this review helpful 👍

  • 5/5 Primrose T. 4 years ago on Google
    Great customer service 👍 loved the sale and great quality clothing 👌
    1 person found this review helpful 👍

  • 1/5 maia 8 months ago on Google
    Ok but I accidentally got the wrong sized pants because it said size 14 on them but looked at the tag and was size 6? I went back in to exchange them and we can’t exchange them for another size because it’s an outlet? Like ok, that’s pretty dumb but Onehunga Glassons is also an outlet and I’ve exchanged many of items there and have not had a single problem! Stupid policy considering Onehunga’s an outlet!
    1 person found this review helpful 👍

  • 5/5 Sam S. 1 year ago on Google
    They have curvy girl sizes 👏
    1 person found this review helpful 👍

  • 3/5 Kate G. 4 months ago on Google
    Lots of stock but the prices were still quite high for being discounted stock

  • 5/5 Dee and JP F. 3 years ago on Google
    Great prices and variety of stock and amazing customer service at this store . Would recommend shopping here

  • 1/5 M B. 5 months ago on Google
    Customer service where? No where to be found in this store. How many staff have I come across with the rudest attitude or a can’t be bothered look. Honestly purchased nothing after the lady at the changing room rolled her eyes when I kindly let her know how much clothes I had to try on. Yes I understand everyone has bad days but it’s like a constant grey cloud here. Need to do better or hire better customer service ladies.

  • 3/5 Ivy V. 10 months ago on Google
    Nice prices. Good sizes.

  • 4/5 Brodwyn H. 11 months ago on Google
    Big store large range of fashion. Store is well layout good lighting and spotless.

  • 5/5 FL M. 9 months ago on Google
    Always a must visit when clothes shopping. My 1st stop, always a bargin to be had here. Loads of stock & great customer service too.

  • 5/5 Liz E. 1 year ago on Google
    My daughter loves shopping here. They have some great bargains.

  • 4/5 Elaine E. 1 year ago on Google
    I was in the store yesterday I the young girl who served me went out ofher way to get me the size skirt for my fancy dress I was well impressed with her service thanks brilliant service

  • 4/5 Steve H. 3 years ago on Google
    The girl loved it as she got lots of great bargains

  • 5/5 Leighton T. 2 years ago on Google
    Always can find a bargain at this store 🙂

  • 1/5 Renee W. 2 years ago on Google
    Cheap, staff didn't even know we were there. Literally no one noticed they're all vacant

  • 4/5 Dale S. 2 years ago on Google
    Great deals, friendly staff

  • 5/5 Jaana D. 3 years ago on Google
    Best prices! The store is well kept and the customer service is welcoming and friendly. Thank you.


Call +64 21 397 818 Open on Google Maps

Amenities


  • Payments
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Women's clothing
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✗ Delivery
    • ✓️ In-store shopping

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