1/5 Gayathri G. 1 year ago on Google
St.
Luke’s
medical
centre
needs
to
step
up
in
their
admin
processing.
I
was
unsuccessful
at
booking
an
appointment
through
their
website
which
made
me
call
them
for
one.
I
requested
at
3.30
pm
and
visited
there
on
time.
However,
the
receptionists
just
carry
on
with
their
tasks
without
any
consideration
for
the
patients.
After
about
10
minutes
,
they
gave
us
two
RAT
tests.
We
wanted
to
consult
Dr.
Ahmed.
By
the
time
the
RAT
tests
results
came
and
they
approached
us
,
it
was
4.10
pm
already.
The
staff
does
not
mention
anything
about
RAT
over
the
phone
when
we
request
the
appointment.
We
had
to
reschedule
our
plans
post
the
consultation
because
the
waiting
time
was
long
due
their
unorganised
processing.
After
moving
from
one
place
to
another
and
feeling
like
an
eternity
,
the
nurse
consulted
us.
We
were
asked
to
stay
in
the
waiting
area
for
the
doctor.
In
another
10
minutes,
the
doctor
tries
to
reach
us
over
the
phone
and
we
missed
the
call.
He
comes
to
the
waiting
area
and
did
a
2-3
minutes
chat
at
the
entrance
.
We
had
to
visit
them
because
of
pro
longed
sore
throat,
chills
and
puffy
eyes
like
symptoms.
However,
a
patient
would
go
to
a
doctor
due
to
a
personal
and
quite
private
reason
.
Even
if
that
wasn’t
the
case,
every
patient
deserves
privacy
and
proper
consultation.
This
doctor
was
more
unprofessional
than
the
admin
staff.
He
diagnosed
it’s
the
viral
with
zero
consultation
and
asked
us
to
stay
in
the
waiting
area
for
the
prescribed
medicine.
After
another
20
minutes,
and
one
follow
up,
the
pharmacist
walks
out
with
Vitamin
C
and
eye
drops.
Please
think
many
times
if
you
want
to
get
your
consultation
here.
You
will
have
to
waste
your
time
and
spend
your
money
on
something
that
does
not
give
the
value
the
patients
are
wanting.
**Update-
we
consulted
another
GP
and
was
diagnosed
as
a
bacterial
infection.
Medicine
was
prescribed
accordingly.
Changed
the
enrolment
to
a
new
GP
from
St.
Luke’s
medical
centre
with
immediate
effect!
**
Update
2-
st.
Luke’s
medical
centre
contacted
me
on
09/1/23
related
to
the
review
I
had
posted.
While
they
try
to
give
101
excuses
for
their
mistakes,
they
also
have
offered
free
consultation
for
my
next
appointment
if
I
rejoin
them.
I
am
firm
with
my
decision
and
I
have
found
a
better
medical
practitioner
who
take
their
patients
serious
and
give
the
time
they
need
in
diagnosing
a
diseases
and
not
put
everything
in
the
“
virus
bandwagon”
or
Covid-19.
I
really
doubt
your
statement
on
Dr.
Ahmed’s
plan
for
the
problem.
He
diagnosed
it
as
a
virus
but
it
was
an
infection.
I
am
no
doctor
but
it’s
quite
simple
logic.
Viruses
are
not
treated
with
antibiotics
and
what
my
husband
had
was
an
infection.
I
am
also
not
in
a
position
to
comment
on
his
experience
but
my
experience
with
his
consultation
possibly
sums
it
up
all.
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