Mitre 10 Onehunga image

Mitre 10 Onehunga

Hardware store Garden center Building materials store Home improvement store

👍👍 Visited here last night and cannot tell you how happy I was with the customer service we experienced. Greeted as soon as we walked in with happy smiling faces. We walked around for about a minute before an employee stopped what they were doing approached and helped us. We needed to go out their back... People often mention staff, store, helpful, service, friendly, Mitre, good, great, item,


Address

1 Princes Street, Onehunga, Auckland 1061, New Zealand

Website

www.mitre10.co.nz

Contact

+64 9 636 7169

Rating on Google Maps

4.30 (944 reviews)

Open on Google Maps

Working Hours

  • Sunday: 8 am to 6 pm
  • Monday: 7 am to 6 pm
  • Tuesday: 7 am to 6 pm
  • Wednesday: 7 am to 6 pm
  • Thursday: 7 am to 6 pm
  • Friday: 7 am to 6 pm
  • Saturday: 8 am to 6 pm

Featured Reviews


Frequently mentioned in reviews: staff (23) store (17) helpful (14) service (12) friendly (9) Mitre (8) good (7) great (6) item (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Gee M. 1 year ago on Google
    Visited here last night and cannot tell you how happy I was with the customer service we experienced. Greeted as soon as we walked in with happy smiling faces. We walked around for about a minute before an employee stopped what they were doing approached and helped us. We needed to go out their back door and it was raining, a few employees offered us a umbrella which I thought was very very thoughtful. They didn't have what we were looking for but another employee didn't waste no time checking her computer to see if other stores had stock. While leaving we got sent on our way with again smiling faces and farewells. Will never forget it!! Customer service was beyond amazing. If you were working 3.6.22 around 1730 those 7 employees we come across... You were all just AMAZING 💕💕💕
    2 people found this review helpful 👍

  • 5/5 Sarah B. 1 year ago on Google
    A smaller store than you might be used to but she really punches above her weight. Not only were the guys in timber amazing and helpful (not at all condescending to a young woman who knows next to nothing which was such a pleasant surprise) but the kitchen and bathroom show room areas are also amazing. Amazing staff, tidy store and they always have just what I need. Totally recommend checking these guys out if you know exactly what you're after, are in need of some advice or even just to have a lookiloo and get some ideas.
    1 person found this review helpful 👍

  • 5/5 Ken G. 8 months ago on Google
    Very helpful and knowledgeable. Prefer to shop there than anywhere else.
    1 person found this review helpful 👍

  • 5/5 maureen b. 7 months ago on Google
    Excellent store, handy parking. I found the staff here very efficient and friendly
    1 person found this review helpful 👍

  • 5/5 Hamish D. 1 year ago on Google
    The best hardware/home improvement store in the business! It’s always hard to look past Mitre 10. The staff are knowledgeable and helpful, and they’ll generally have a specialist in each area, ie. automotive, paint etc. I should also mention the pricing, which is about as competitive as you’ll get. Get stuck in! Hamish Dorrington Kakapo Business Sales
    1 person found this review helpful 👍

  • 5/5 Yashmin A. 6 months ago on Google
    a good range of household and building equipments available. check out their nursery with crazy variety of potted plants at reasonable price.
    1 person found this review helpful 👍

  • 5/5 Luke M. 6 months ago on Google
    Always have the most helpful and knowledgeable staff. I'd travel past other hardware stores and other Mitre 10s just to come to this one.
    1 person found this review helpful 👍

  • 5/5 Carrie Z. 6 months ago on Google
    I’ve started frequently using this as my go to store. Smaller store, but wonderful range of stock, staff at extremely helpful and knowledgeable.
    1 person found this review helpful 👍

  • 5/5 Aroha H. 5 months ago on Google
    Love this small Mitre 10, it has all the things you need, easy to access and staff are lovely. It’s smaller than your average Mitre 10 but they’ve got a great selection and great to be able to rush in and get what you need and not have to walk miles to make it happen. I’ve got my eye on some outdoor furniture for Christmas!
    1 person found this review helpful 👍

  • 5/5 S 4 months ago on Google
    Bought outdoor swing today, really impressed with in store customer service and specially with the service of the boys ( Jack and Arvind )who delivered the swing. Both were very friendly and helped to get the swing on the deck. Keep it up the great work! Thank you 😊
    1 person found this review helpful 👍

  • 4/5 Tabz K. 5 months ago on Google
    For so many years I didn’t even know Onehunga had a mitre10, I went there to buy lights for my brother’s grave they had what I needed. The guy at the check out was good n patient with me running through aisle deciding what to get then change my mind cause I spotted something else (I’m those shoppers haha). All the lights from mitre10

  • 5/5 Dany M. 5 months ago on Google
    Visited on Saturday 28th October and was helped by Guy. He was amazing! He went over and above to help us and was so friendly and personable. 10/10 service from Guy! Thanks :)

  • 5/5 Harry 5 months ago on Google
    I'm a Bunnings guy but they don't do Resene or hot looking outdoor furniture like M10 does. Oh and airpoints.

  • 5/5 Derek C. 5 months ago on Google
    Very good customer service is always here. Added to 7 October 2023. I asked the staff for assistance with my whipper snipper because I was unable to lengthen the cord. It turned out that it had somehow got tangled in the spool, and the guys had no hesitation in fixing it for me. The agreed charge was telling them one joke. I overpaid because I told them three, so they owe me a refund of two jokes.

  • 4/5 Rosie T. 6 months ago on Google
    I went in to buy a mop for using under low cabinets but couldn't find one there, the store was crowded when I was there, not a bad place to shop, just my luck that the things I wanted was not available

  • 5/5 Adam P. 7 months ago on Google
    Staff are awesome, the store is well laid out and very tidy

  • 4/5 Hamish W. 7 months ago on Google
    Good staff, but the store can be a little like a rabbit waren

  • 4/5 Lynda P. 2 months ago on Google New
    It was fine got what I needed. Did ask where the item was and just told down there. Not the best customer service

  • 5/5 Kate G. 4 months ago on Google
    Super helpful staff that were able to help me decide which item was more suitable for me. Not a very big store but enough stock

  • 5/5 Vipul J. 1 year ago on Google
    All in one hardware store for the fix and new makes of house, garage and many other. Lots of options available. Very helpful staff. Easy to find what you need. Very well organised

  • 5/5 Zaly F. 1 year ago on Google
    They are already awesome! The man who works for Bathroom, Rojer is good guy, and also Mark helped me quickly. They are always focusing for every single customer. Bravo!

  • 5/5 Andrew 1 year ago on Google
    Despite being one of the smaller branches it is my favourite by far, reminds me of the old hardware stores we had around growing up where you felt like a genuine part of the community shopping there. The staff are always super friendly and helpful and there's a really good range of products, I travel a pretty good distance to go to this branch and it's for a reason.

  • 5/5 kath F. 1 year ago on Google
    Onehunga Mitre 10- smaller with friendly efficient staff. Daniel patiently assisted me with my unclear requirements and showed me the available choices I had. All staff from beginning to end( as I had alot of questions) were excellent! Thank you for making the experience welcoming &helpful.❤

  • 4/5 曾涼春 1 year ago on Google
    Nice service in the shop. A lot of painting materials and plumbing needs. Garden plants and equipment all over there. But the best should be more understand about the price comparison with "Bunnings"

  • 4/5 Ventura V. 1 year ago on Google
    Not so helpful staff but pleasant enough. They seemed more interested in looking after trade people. I had seen the item that I was after at another Auckland M10 and that alternate location was marginally cheaper. M10 Onehunga met that price but wouldn't discount further the way they used to claim they would on TV. No big deal but a bit odd.

  • 4/5 Daryl and Andy D. 1 year ago on Google
    The staff need upskilling on where things are kept.They need to be a bit more helpful on weekends Dont shrug their shoulders and say we font have in stock then ask another older staff member and hello theirs 20 of the items we wanted on the shelf in another aisle.

  • 5/5 Calvin T. 1 year ago on Google
    Friendly team from front to trade out back. Always find myself smiling after a visit. Not only this, the team also has a great understanding of what's on offer and where to find it. Cheers all!

  • 4/5 Pongi F. 1 year ago on Google
    It's small but I love it there I hot me a hoya red button for $25 and that was a very good prize also staff are very friendly

  • 5/5 Jude 1 year ago on Google
    Always a great trip to Mitre10 Onehunga, especially in the gardening centre. Knowledgeable staff who go out of their way to find what you need. Friendly staff throughout this well stocked store who always go the extra mile. People seem happy in their work. Great service.

  • 5/5 Gebre Fikru F. 1 year ago on Google
    Friendly staff throughout this well stocked store who always go the extra mile. People seem happy in their work. Great service.

  • 5/5 caroline c. 1 year ago on Google
    Excellent service, even installed new windscreen wiper arms and blades for me free, as I couldnt figure it out at all! Thank you!

  • 5/5 Morgan B. 1 year ago on Google
    The most helpful, friendly team who each knew their areas and the entire shop really well.

  • 4/5 Lisa H. 9 months ago on Google
    Conflicting pricing on kitchen sink plugs. 1 rack had the item as 6.78, the rack below listed the same item for $5.73. Took 2 items 2 the till and both came up at the higher price. I explained that I wanted to pay the lower amount, had to take the cashier to the aisle and show her the Conflicting pricing. Needless to say I paid the lower amount. I know it was only $2 but it's the principle and $2 is better in my pocket.

  • 5/5 Ross .. 1 year ago on Google
    Great friendly staff. I went in looking for a couple of interior doors but i wasn't to sure on where they were. I found a really nice elderly employee and he directed me to the right area. He was really helpful in asking questions and even gave me some tips on fitting hinges etc to the new doors. A lot of Mitre 10 staff could learn a lot from this awesome guy.

  • 2/5 Jeremy P. 8 months ago on Google
    Very helpful staff. Unfortunately, the item that I traveled to the store for (showing on line as available and showing 2 available in their system) could not be found.

  • 5/5 Kaiodie P. 1 year ago on Google
    It was a great experience with these lovely employees. The Maori girl out front. She was awesome and held my door curtain things for me while I drove up from Hamilton. All the employees are friendly. I work in retail and I understand the challenges but your employees are really awesome with customers I highly recommend this store as the best Mitre 10 store in the North island even though it is small. It is cute.

  • 5/5 Lynn B. 1 year ago on Google
    Great service from the trade area for drainage. A young guy still at school knew exactly what I wanted and even carried it to my vehicle. Easy as. Thank you young man.


Call +64 9 636 7169 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping
    • ✓️ Same-day delivery

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