This place is stunningly clean, their staff are helpful too! I love how i can find what I need easily, clearly labelled stalls. Lots of parking space, and near some great food amenities.

This branch is better than the Westfield one. Well stocked and spacious. Plenty of parking including undercover. Well located and convenient. Staff are friendly and helpful. Produce section sometimes is a little bit messy. Normally isn't too busy except during the holidays.

This is our regular however when I got home I noticed our pasta was full of mould, eggs were broken and mandarins rotten. Pretty disappointing

Kia ora. There's nothing bad to say about it. Please make this Countdown more interesting and i'll consider giving this a 5 Star Rating. Keep up the good work Whanau!!!

I came here on the 23/04/23 at around 12pm to buy some snack foods for me and my family when I noticed an Indian female from allied security with white wired earphones had walked past me and went straight to the countdown workers. I was standing in line waiting to pay for my food when they all started staring at me. Then once I got to one of the self check outs they were all watching me scan my food till right when I left. I felt EXTREMELY uncomfortable. I knew I was being judged by what I looked like because of the clothes I wore and because of my looks. It felt as if they were racially profiling me, thinking I was gonna steal. I then kindly asked one of the workers if they had any bags to pack my foods in and she rudely pointed at the bags and walked away. Why should I have to have to be made to feel like a criminal because of your stereotyping!! I’ve never felt so unwelcomed in my life. If I could rate this place zero stars I would but I had to leave a star just to post this.

We did our shopping at this store this morning and we're shocked at the fruit and vegetables section. Almost all of prepackaged salads presented for sale were old and past safe consumption and well on their way be being rotten. Sorry, we will be back here again.

Wish they had an entrance at the Lotto shop end of the store and not just by the big doors, it's a long way to walk when you're nursing a busted ankle, to then only have to walk the full length of the store again to get to the bread isle. If you have to put notices at every checkout saying No Entry because people are cutting through, work it out Jack. It's also very hard to shop at 8pm Friday night when your isle's are choked up with carts of stock and staff stocking shelves. It's a no from me.

I enjoy shopping here at night times, it's quiet and I can usually find what I'm looking for. It's great how I can u take the trolley through self check out ( hunters plaza you cant).

Nice big store, overall clean and well laid out. Excellent range of products and brands. Shelves are nicely stocked. Shelf tickets and labels for the eggs section should be looked at and sorted appropriately when stock changes. I accidentally bought overpriced eggs because the price ticket was incorrect. I didn't want to harass the staff and didn't have time to step out of line to get different eggs so I paid the extra $4.

The groceries stuff was okay and the price is reasonable. However, this Countdown has some of the rudest racist check-out people I've ever seen. I said "Hi how are you", but they ignored me. After scanning my grocery they don't even bother to tell me the total price. After I paid for my stuff and said "Thanks" they still just show a poker face... They literally gave me 0 communication. I know their job is hard and stressful but the next customer is white and they treated her totally differently!

Today around 3:35 I visited this store. Went to deli section and ask for chicken luncheon. The girl who was sweeping the floor on deli section came to serve me, without washing her hands. Put the plastic sleeve which my luncheon will be packed in. I asked her won't you be washing your hands before serving customers food coz you were just sweeping the and didn't washed your hands. She told me that's fine I'm wearing this plastic sleeve. I told her please wash your hands before you serve my food. Just told at home about this incident, my family members told me that the normal practice, as that we all face all the times. This brings to the attention of health and safety which isn't carried out by Countdown and staff hasn't been trained up food safety and health assessment. Every hospitality industry which ds with food, does thus where as Countdown supermarket Manukau has failed in this category. As I saw this store is not responding to any reviews and I'm sure it wont be carried out this one aswell. But I do encourage people who reading this be aware of this. HYGIENE MUST BE SERIOUS

Its a good clean store,bright and open with a few other shops around. Good disabled parking always available in my experience. Close to motorways and GSR.

Ridiculous store policy on not serving alcohol to people that have a breathalyzer license. I explained to staff that I had walked to the shop anyway and that even if I had drove down I wouldn't exactly be able to drink anything anyway as then the breathalyzer would give me a violation and not let me start the car😒😩. Also the prices were very high comparatively, compared to further north in many different countdowns it was awful, eg. mussels in the shell being 50% more expensive.

Was no problem at all everything you need in one place,in and out hassle free shopping

Love this shop pristine great prices friendly staff. Fresh fruit and vegetables. Great choice of meats and fish.

We had gone to countdown. During checkout, we had encountered a really rude staff. She was rude to a child when she could've talked to us adults. She had short hair and wore glasses, she was Indian. Staff should know not to try to touch the children and if they can't be kind then they shouldn't say anything at all. Even though we (including the child) tried to talk nicely to her, it didn't make any difference.

This Countdown is in the Mall. It's not as big as the one across the road, but it still has everything you need. Great parking, and you can easily pop in after you finish all your other shopping. The staff are also friendly and helpful.

Staff needs more customer service training maybe. I have been in the customer service field for nearly a decade and I am well trained about how to treat customers well, because they are the ones paying our wages through the sales/revenue. On 31 January between 4pm to 5pm i went to the Countdown at 652 Great South Road, Manukau City Centre and there was a long queue at the self service checkout and there was a lady staff directing the customers towards counters as it got available. As my turn came, my necklace got tangled on one of the tags of my purchasing items and i was trying to untabgle it and didnt see that a counter got free. The lady staff questioned a ''hello?'' to me, but in a very rude and condescending tone. She was standing right infront of me so it would have have been hard for her not to see that i was trying to sort out something. After the way unfriendly tone she used with me i pulled my tangled necklance and it fell down with my 2 pendants rolling down on the fall. But what further upset me about this staff's attitude was that she was so friendly towards the next person after me and actually called her "dear" while directing her to the next available counter. And thats when i turned to her and questioned about the difference in the tone and treatment to me in comparison. She chose not to respond to me and started talking about me to another customer. She never even apologised or make any response. I think it was unfair treatment and as a frontline customer service staff, she needs to treat all customers the same as we all add to the revenue. I am a regular countdown shopper in Christchurch since last 6 years and this is the first time i encountered such a rude, unsmiling and biased staff. I am a visitor to Auckland from Christchurch. I come from a customer service background and i know how important it is to treat all the customer's in a friendly and helpful manner and that is why this particular encounter got to me in a bad way.

I've been there before heaps of times since it first opened up 10 years ago and I have been going there very occasionally as it is by far one of the best supermarkets I in South Auckland which have purchased items from but my go-to Supermarket to shop at is countdown at Manukau Mall but other than that I believe it is by far one very amazing well improved environment kept in good order and whenever I have been there I have always used the self checkouts and I know that the staff are friendly and it's by far one of the best supermarkets I have ever shopped at, and I rate it to be a 10 out of 10

It's a Countdown that sells food items, not much else to describe honestly.. Watched a guy steal a few bags of groceries while security watched him walk out while talking about him stealing. Great place to go and watch shoplifters always good for a show👍

They always have great specials. The only thing I can't get from here on my shopping list is taro and green bananas. The store is very tidy with lots of parking both outside the store and underground parking aswell

Store was clean and tidy. Really good selection of items. Heaps of checkouts with operators open which was a pleasant surprise. Normally you're shuffled along to the self service checkouts. Plenty of parking available up top and underground.

Went to Southpoint Countdown today to use a promotional coupon $20 off for a shop over $80. This had come by email to "brighten my day" The auto checkout would not process the discount. Various staff checked card details etc for 10 minutes. Then told me to get in touch with Coundown HQ!! I cancelled my purchase. This is totally unacceptable but I guess to be expected.

Great friendly staff and fast service. Done with a breeze. The lady at the checkout was fantastic. So cheers to her and Merry Christmas my dear.

Always a pleasure, is this store. A great place to collect whatever your grocery needs. It is very clean and the service is great always. I love it.

Been shopping here for awhile and I've gota say...trollies are always available. It's a big deal cos I've shopped at other stores surrounding the area and I've always had to go hunt down a trolley (I'm not kidding!) So 2thumbs up! Also, the store is always clean...yeh I know...so it should be but again... some of the "other" stores ive visited are in need of some serious cleaning. Big Hi 5 guys!

The self serve checkouts were filthy they should be wiped down during the day as it is not sanitary. Wipes could be kept at the checkouts for customers to use themselves

Excellent store & staff always clean & tidy. Thank you also to the staff today who helped me after having my wallet stolen at another business nearby.

Staff at self service was very helpful. The product I had purchased was scanned at wrong price. She went into the store and checked out the label price and came back and corrected the price for me. Through out the sale she was very polite and apologized for the wrong price. Very good customer service. She should be rewarded.

This is my first and second favorite store. I feel safe and at home. 2 staff in particular are always very helpful at the self service checkout. This store also has 3 of my staples that I can't get from any other store under one roof. Odd that they are Woolworth branded items yet most stores only stock one of my staple items. This is the reason why I love this store. Also that I am blessed to live nearby.

You will find everything you need, you may not find houseware items like other countdowns. Overall cleanliness, hygiene, stock were all great.

Staff there are great! They would come and check if I need any assistance. That's what we need to see more for customer services in stores.

Clean and tidy.. I come her quite regularly and very few times has some of the shelves been empty.. I like coming here but only for picking up a few things. Some prices can be quite expensive.

Some staff need a attitude check and retrained about customer service and maybe some manners . The store it's self is clean and tidy hope it stays that way for the sake of everyone's health and well-being because of this nasty virus covid-19 etc.

The bulk food area had a spill of oats and I nearly slipped over. I called the store cause I couldn't find any staff on the floor and asked them to have it cleaned up as I nearly slipped. I am in my 50s and was concerned that someone much older might get hurt. I was in there for approximately 15mins after the call and the mess was still there. This store is normally clean and tidy.