One of the worst customer service ever received from Rockshop since today for the following reasons 1:Trying to lie and sell me the second hand Apollo sound card instead of new (Nearly 4000 dollars unit ) after I identify the sealed was opened and supplied me the old unit intentionally. I specifically asked them on Email to make sure supply me a new unit. The have tried to get rid of the old stock however I gave them chance to order the new one after assistance manager tried to cover up the staff dishonesty. 2: second , I ordered 4 Jack to Jack cables which were available in their inventory plus different branches and I was waiting for nearly a week to get them. Has not arrived on time as promised. Then ro k shop staff emailed me stock are in store which were not . Next they apologized and excused we have new staff in store. Wait again and stock have not arrived on time and then they blame courier and other staff who are not processing and sending unit on time. Gave them an extra week time to get cables they didn't not even get back to me , then attended to store again asked the to follow up they said Ok and never get back to me till today(8 Sep 2022) Never come back and deal with rock shop anymore. If anyone wants to know more, happy to show all the communications have done with them through emails and call logs. This is the worst ever customer service received since 2005 I am dealing with retailers. Please see the pictures below I recorded at Rockshop Manukau store trying to sell second hand unit instead of new . -------------------------------- This has been added to answer to the owner response ---------------------------------- I was waiting to receive the call from the product manager which was delayed again and today at 5:30 PM assistant store manager called me to talk . however they have sent me an email and I replied back to them to clarify their mistakes - I am strongly confident about my report happened in the store and I waiting for their answer to get back to me and hope this time they can come up with right answers and solutions in a good faith - otherwise I will follow up this to the bone as I don't want other New Zealanders face with the same scenarios or gets fooled. I am really serious about this review.

Pretty disappointed with the customer service I received at this store. I'm usually a patient person and having worked in retail in my past I tend to be even more understanding and sympathetic to store workers. However, the service I received yesterday was just unacceptable. The guy working didn't seem to care or want to help at all. Hope store owners have a chat with their team and improve the experience as I can see there is good reviews from others but not sure if all staff represent that.

Staff are super friendly, Service is fast and efficient, Store is tidy and inviting. Love coming here to get my music supplies. Would highly recommend!

nice staff and good product knowledge!

Never heard back from someone who was going to enquire about a piece of equipment for me. But I found my answer elsewhere

Great customer service 👍 Friendly staff Fantastic price +A

They sold me a faulty bass guitar, which I took to the store for a replacement. Very quickly, the sales manager jumped to fix the issue, even when I stated that I wanted him to take the time to properly address the problem. After having this bad experience, I decided to request a refund. Despite many days of ignoring my refund request, they eventually agreed to it. Unfortunately, their behavior didn't change. I purchased this item two weeks ago, and I haven't received my refund yet. They keep ignoring my emails asking for an update on my refund, and at this point, I'm seeking legal advice to finally get my money back. For a 37-year-old company, this customer service is unacceptable!

Was quite funny I went in to kill some time on my holidays and heard the owner say to his assistant, 'that guys a space cadet'. I think there was a more important order at the time. Ahh well, the world is full of judges 😆. Ended up grabbing a harmonica to learn on. Am happy with the product. Otherwise okay service.

Very very helpful guys.

Great service

Great friendly team. Super helpful

Very well designed layout for the general public to view product range

Didn't have what I needed (5-string bass string) and didn't offer to order them in for me.

Great service they out of their way to help you ..love their service

Love my new set up thanks rockshop for the help and guidance!

Nice friendly staff. Fixed my first guitars problem on the spot and didn't charge me for it. Serviced two guitars recently and they come back feeling brand new and clean as a whistle. Keep up the great work

Great gear, excellent advice and service, friendly team. 5 Stars all the way!

As a professional musician, I found the staff are not knowledgeable regarding the gears, so I felt like I am not comfortable dealing with them.

I had posted a review expressing an issue I had. However 2hours later my issue was followed up with and resolved. Excellent service RockShop 👍

Wow, just WOW. Te and team... you have blown me away with your amazing communication, manners and problem-solving skills. I had some account issues, but they were resolved within seconds,with the help of the manager Te. Fantastic, I'm seriously blown away. These guys know what is up.

I have been playing for many many years and was having trouble getting the correct bass drum skin to get the sound I was looking for and the young gentleman their recommended a skin. I went home and fitted it and it was absolutely superb. 10/10

Awsome service I will come back again for my sons guitar needs thank you to the lovely gentleman that served me I appreciate it even making small talk makes lovely service I didnt know what strings I needed took my sons guitar with me he knew exactly what it needed so that's deffs professionalism xxxxxxx

Great service the guy that served me was so kind and even went into the storage place for me and gave me a special if $15!! He was so thoughtful we need more people like this at our shops.

Customer service here is on point with Knowledge. Will update my review soon with amp review also

I asked Vinnie a way out the box question and he gave me a few options to go by, exceptional service and very reasonable prices

Great service. Friendly and helpful staff

Big range of musical instruments and DJ equipment lights, amps, effects, spear parts strings and accessories. The staff are awesome and knowledgeable and I've found them very helpful and friendly and willing to give advice on anything in-store.