Katsubi Westfield Manukau image

Katsubi Westfield Manukau

Restaurant Japanese restaurant

😠 Has to be the worst katsubi in Auckland. I have been to a lot of their restaurants and this has the most unfriendly service, smallest portions and least tasty food. I have been there a few times now thinking it will be better but everytime it's a disappointment.


Address

SF02, Manukau Station Road, Manukau City Centre, Auckland 2104, New Zealand

Rating on Google Maps

2.70 (34 reviews)

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Featured Reviews


Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Dan E. 2 years ago on Google
    Has to be the worst katsubi in Auckland. I have been to a lot of their restaurants and this has the most unfriendly service, smallest portions and least tasty food. I have been there a few times now thinking it will be better but everytime it's a disappointment.
    4 people found this review helpful 👍

  • 1/5 Sheyam S. 2 years ago on Google
    WORST SERVICE EVER staff is so rude! For 13.50 i only get rice and 1 dish so expensive! No salads at all.
    3 people found this review helpful 👍

  • 5/5 Xavier D. 1 year ago on Google
    Always a great option although it's price has risen lucky it'd a great feed
    1 person found this review helpful 👍

  • 1/5 Jenny N. 2 years ago on Google
    Terrible customer service. If you’re gonna eat here, try avoid ordering from the middle-aged looking Asian lady as she is very rude and unwelcoming. Other staff are fine though.
    1 person found this review helpful 👍

  • 4/5 Alex T. 5 years ago on Google
    Staff members are friendly, though the queue was really confusing: where to start. If you don't wait at the beginning of the queue, they'll ask you to go back to the beginning of the queue. Food was yummy and fresh, though a little bit more expensive compared to other food stalls in the food court.
    1 person found this review helpful 👍

  • 2/5 Combatron 3 years ago on Google
    Tha food is good but I only got 4 small portion of meat and paid 11.50. It is not worth the price.
    1 person found this review helpful 👍

  • 1/5 Ani 4 years ago on Google
    Way too expensive for the little portion you get. The bowl is never filled to the top. Foods always cold. Bad customer service.

  • 5/5 Thanh Nga N. 3 years ago on Google
    Staff are generous with the salads and let me try the chicken. My first time and enjoyed it. think I will try the noodle next time.

  • 5/5 joy k. 1 year ago on Google
    I really like that i can pick the all the ingredient! Super recommend the crispy teriyaki chicken!

  • 1/5 Noor D. 1 year ago on Google
    Im a vegetarian, asked for vegetarian options and wasn’t misinformed about a dish which I later found out (after I’d eaten it) contained seafood. Please be more clear with your vegetarian options as this was extremely disappointing.

  • 1/5 agnes L. 7 months ago on Google
    Was a fan of Katsubi and decided to try this one in Westfield Manukau, shocking customer service! I didnt realise the mini had no salad so asked to change to a single. The man literally tipped the rice and chicken into another container and chicken ended up the bottom, no sauce and so dry i couldn't swallow it. Im an elderly gold card lady and it was like slop. Have an upset tummy since eating there, never again! Be warned! No star

  • 1/5 Nia A. 7 months ago on Google
    Terrible food. Bad organisation. Really increadily bad.

  • 1/5 Bowen L. 5 months ago on Google
    Food was mid and the customer service was awful. No greeting, no than you no nothing?! Spending $20-$25 on food where they don’t even fill the meat to the top, in my opinion it’s not worth it. The vege bowls are also mixed as well they don’t even bother to clean it out!

  • 5/5 Lindsay C. 5 months ago on Google
    Oh man Katsubi Manukau is definitely delicious and my kind of food. First time I have tried and can’t wait to stumble across another one sooner rather than later.

  • 1/5 Barry L. 5 months ago on Google
    Worst ramen ever in Auckland. $18 feels like daylight robbery.

  • 1/5 Jatin N. 3 months ago on Google New
    Idiot staff have literally no idea whats going on . Paid 20-25$ for really small 6-7 pieces of chicken. Please staff go to sylvia park and spend a day over there and learn from them.


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Amenities


  • Payments
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Small plates
  • Accessibility
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Brunch
    • ✓️ Dinner
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway

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