Animates Glen Innes image

Animates Glen Innes

Pet store Pet supply store Veterinarian Cattery

😠 DISGUSTING treatment, DANGEROUS cheap products They sold me a cat play toy which came apart and choked my cat (see photo, BE WARNED). The feather 'tail' just comes off in the cat's mouth. When I asked their vet for help they got snarky and refused to help or discuss the issue. BE CAREFUL OF THEIR PR... People often mention helpful, staff, store, good, fish, great, service, Animates, wash,


Address

154 Apirana Avenue, Glen Innes, Auckland 1072, New Zealand

Website

www.animates.co.nz

Contact

+64 9 521 7219

Rating on Google Maps

4.40 (253 reviews)

Open on Google Maps

Working Hours

  • Sunday: 9 am to 5 pm
  • Monday: 8:30 am to 5:30 pm
  • Tuesday: 8:30 am to 5:30 pm
  • Wednesday: 8:30 am to 5:30 pm
  • Thursday: 8:30 am to 5:30 pm
  • Friday: 8:30 am to 5:30 pm
  • Saturday: 8:30 am to 5:30 pm

Featured Reviews


Frequently mentioned in reviews: helpful (11) staff (11) store (10) good (6) fish (6) great (6) service (6) Animates (6) wash (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Donna A. 2 years ago on Google
    DISGUSTING treatment, DANGEROUS cheap products They sold me a cat play toy which came apart and choked my cat (see photo, BE WARNED). The feather 'tail' just comes off in the cat's mouth. When I asked their vet for help they got snarky and refused to help or discuss the issue. BE CAREFUL OF THEIR PRODUCTS they are unsafe, over-priced, cheaply made and DANGEROUS. Staff are very young, inexperienced, and rude if you have a problem. I'd give them MINUS stars if I could.
    2 people found this review helpful 👍

  • 5/5 Scott M. 1 year ago on Google
    Friendly and very helpful team. A good range of products. There is also a small vet clinic in there which I never knew about
    1 person found this review helpful 👍

  • 1/5 Dave G. 1 year ago on Google
    I bought some fish here that I liked and as a result lost about 30 of the fish I had before, they were infected with a parasite and took me 3 weeks to get rid of while constantly loosing fish and having to treat them every few days and do water changes. I've kept fish for 20 years and never experienced sush a bad contamination. I'll never buy fish from any animates store in my life.
    1 person found this review helpful 👍

  • 5/5 Sarah F. 1 year ago on Google
    Great shop for all your pet needs. Staff are great too
    1 person found this review helpful 👍

  • 5/5 Jacinda L. 1 year ago on Google
    So impressed with this clinic I had to write a review! The vet Phillipa was the best vet we’ve ever met; she didn’t shame us for not having regular visits and took such good care of our 16yr old cat, instantly giving her a quick kiss on the head to make her feel at ease and you could genuinly tell she cared about this animal she just met 60 seconds ago. Victoria also gave us excellent service; when we initially called she didn’t think we were silly for wanting an urgent appointment and put us at ease. When we came in store at the appointment time, she greeted us with our cats name (remembering it from the phone call). Immediately gave us a blanket to cover the cat cage and make our cat comfortable. We asked several additional questions about medication and extra advice, and didn’t make us feel extra. It really make the difference to some nervous cat parents. THANK YOU.
    1 person found this review helpful 👍

  • 1/5 T r. 1 year ago on Google
    Worst lazy customer service ever...stand around 😑 and then offer you help after I've filled and carried the heavy kitty litter bucket 🪣 what is wrong with them? Never received any vouchers and I've spent alot here seems you're only rewarded if you have a dog.
    1 person found this review helpful 👍

  • 4/5 Rex p. 7 months ago on Google
    Asked for advice on pet food was shown a range to look at ,caught them on a busy time so they really didn't have much time to ask for any more questions . Still managed to get something of what I wanted.

  • 3/5 Rachelle H. 8 months ago on Google
    Very helpful staff and good discounts for members

  • 5/5 Peter K. 7 months ago on Google
    Excellent because of the vet and friendly staff! Very impressed!

  • 5/5 joseph k. 7 months ago on Google
    Great staff, great vets, excellent service

  • 5/5 Sam 6 months ago on Google
    Went to the vet for a check up for my cat, the vet was very helpful and very quick. She was also very informative when we asked questions. The staff in the animates was also very helpful when we were looking for items.

  • 2/5 Becks S. 4 months ago on Google
    We used to visit Animates GI all the time but today will be our last. We go to wash our dog but the last couple of times, the dog washes have been filthy and over flowing due to the build up of hair. The outside of the dog washes and the floor, are also pretty grim.

  • 5/5 Sylvia G. 5 months ago on Google
    Excellent customer service with the team and the manager I will be recommending Animates to my friends and work colleagues thank you 🙏

  • 5/5 Lea L. 3 years ago on Google
    Igor, the new groomer at Glen Innes is awesome! Listened to our concerns and did an amazing groom on our two Lhatese's. We were very weary as our last groom at Lunn Ave was hideous, our dogs looked like skinned rats... Maz (the Manager) and Igor have restored our faith... Thank you so much, and we will be back soon!

  • 1/5 Russ W. 4 months ago on Google
    Went there yesterday arrived at 5:10PM to wash my dog left from work early so I can make it there before they close, the girls said that the dog wash bay was closed for the day … store closes at 530PM. Service was not great, if you want to go to a pet store where the staff actually care about your pets and are genuinely kind and not FAKE go to pet stock across the road!!

  • 5/5 Sara S. 3 months ago on Google New
    The staff member that helped me was really knowledgeable, helpful and passionate. A rare combo. And I got what I needed and a good price.

  • 4/5 Marie S. 4 months ago on Google
    It's very expensive but so is the other pet shop. No choice but to go there. The staff are hit and miss at times but overall its a decent store

  • 5/5 C M. 1 year ago on Google
    Always helpful. And remember our dog's name! Vet is good with our anxious dog. Repeat food plan good value. It's s busy place on weekends for self-serve dog wash.

  • 5/5 Steph M. 10 months ago on Google
    Friendly staff and really lovely vet! The team are always really helpful 😊

  • 5/5 Sue T. 1 year ago on Google
    I totally recommend the Glen Innes Animates store and Vetcare team. The teams in retail and vet clinic are friendly, knowledgeable and always interested in providing the best care, products and advice for our furry friends.

  • 5/5 snoop m. 1 year ago on Google
    Always a 5 star from me and my family awsome people awsome service and if they dont have something in store they will make a big effort to find it at another store at there own cost love it xxxxxx

  • 5/5 Geoff S. 1 year ago on Google
    Usual great staff, very helpful. Used the dog wash. Brilliant! (I think the dog actually quite enjoyed it) Going to get a season ticket 👍

  • 1/5 Cerebral L. 1 year ago on Google
    Super RIP OFF MERCHANTS. One product in their store 'my beau' price tag $50.99 , over the road at pet stock its $30 . Makes me wonder what else has massive mark ups , probably smarter just not to shop there at all with that kind of mark up strategy.

  • 5/5 Karin C. 1 year ago on Google
    Took the cats here for very overdue boosters as they have to go into the cattery facility shortly... Philippa was a lovely vet. Discussed everything, very gentle with the scared babies as she did a thorough exam, and didn't lecture me about how long it had been since their last vaccinations. And the price wasn't as bad as I was expecting...

  • 3/5 Sigrid J. 1 year ago on Google
    Ok but as always, pricey. Price on sticker was incorrect and I had to gently insist that the price was different. The youngster on the till did go and check, which is a positive, and did amend the price at the till. I only noticed it because it was only one item. Every dollar counts nowadays, and that dollar is mine. It really is important that pricing is correct. They have a mask policy still which may be ok for some, but I am over being forced wearing them.

  • 5/5 Chris D. 1 year ago on Google
    I bought some fish food items that the family needed but couldn't find them in the store. I asked one of the staff and they pointed me to alternatives. They were very helpful and the experience was great. More recently I used click and collect for some other items and that was another smooth process. Thanks Animates Glen Innes!

  • 5/5 Shimrit A. 2 years ago on Google
    An amazing experience. The customer service is just fantastic. We had a product that did not fit to our dog. They have been so understanding so professional and finding the right product for our dog. The girl who served us was the best I came across recently. She had so much patience and knowledge. We will definitely going to come back.

  • 5/5 James A. 1 year ago on Google
    My hound Ziggy has been groomed at Animates GI for a long time now, the team always do an amazing job and I would highly recommend. James Ashwin Kakapo Business Sales @kakapobusiness

  • 5/5 Nekhat S. 1 year ago on Google
    Good location. Plenty of parking spaces. Very helpful staffs at the shop. Competitive pricing for the products I was looking for.

  • 5/5 A K. 3 years ago on Google
    We come here for my two cats. This Animates branch has a great selection of pet products such as food, toy, accessaries etc. There is a vet clinic and dog wash station on site. The staff are knowledgeable and super helpful.


Call +64 9 521 7219 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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