Walker & Hall Albany image

Walker & Hall Albany

Jewelry store Jeweler

👍👍 I called Sue from Walker and Hall to see if she could help me with request as I live in France and needed a gift for my mothers birthday. Sue was incredible. Customer service was like no other. I selected the item, payment link was sent and the gift was prepared, gift wrapped and a personal note in... People often mention Walker, service, Hall, experience, store, ring,


Address

219 Don McKinnon Drive, Albany, Auckland 0632, New Zealand

Website

www.walkerandhall.co.nz

Contact

+64 9 442 5883

Rating on Google Maps

4.70 (60 reviews)

Open on Google Maps

Working Hours

  • Sunday: 9 am to 10 pm
  • Monday: 9 am to 10 pm
  • Tuesday: 9 am to 10 pm
  • Wednesday: 9 am to 10 pm
  • Thursday: 9 am to 10 pm
  • Friday: 9 am to 10 pm
  • Saturday: 9 am to 10 pm

Featured Reviews


Frequently mentioned in reviews: Walker (13) service (13) Hall (9) experience (8) store (8) ring (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 YACHTNEEDS m. 9 months ago on Google
    I called Sue from Walker and Hall to see if she could help me with request as I live in France and needed a gift for my mothers birthday. Sue was incredible. Customer service was like no other. I selected the item, payment link was sent and the gift was prepared, gift wrapped and a personal note included the next day. It was more than I expected. Thank you Sue from Walker and Hall. You have made my day. This is what customer service is all about! Tony
    1 person found this review helpful 👍

  • 5/5 Anika T. 1 year ago on Google
    Had a lovely experience shopping at the Albany branch. Sue the store manager was so helpful and did not pressure me at all. She took the time to help me find the right piece to ensure I was 100% happy. Thank you
    1 person found this review helpful 👍

  • 5/5 P 1 year ago on Google
    After a not so great experience at Michael hill I was greeted by warm and friendly staff at Walker and Hall. Especially Ran Ran. She gave me so much useful info on diamonds that I was able to make an informed decision on a very important article of jewellery that I would keep for a life time. Thank you so much Ran Ran. You are a very kind and friendly person who does not judge people but rather is genuinely interested in making the customer happy. Special thanks to Natalia too, who always makes me feel welcomed at their store. Your store is very lucky to have u special woman.
    1 person found this review helpful 👍

  • 5/5 iris Z. 4 years ago on Google
    Always my first choice of jewelry stores. Amazing shopping experience served by Dora and manager Sue. They offer you reasonable prices and jewelry cleaning which you don’t have to ask for. Got my old ring changed size recently with fast and professional service as well. Thanks team. Highly recommended.

  • 5/5 C L. 6 months ago on Google
    Very impressed with the store overall! 👍 Great service and friendly staff! Highly recommend!

  • 5/5 Elise H. 7 months ago on Google
    I decided I wanted pearls for my birthday this year so checked out the jewellery shops at Albany Mall online before we drove down to Auckland. Walker and Hall had exactly what I wanted so I walked straight into their shop and I was lucky enough to be welcomed by Sue Gibson. I showed Sue what I had found online and she was able to show me the string of pearls immediately. Unfortunately the length of pearls were too short for where I wanted them to sit on my chest. Sue came up with a plan of adding extra pearls to my required length and soon came up with a price I happily accepted. Ten days later my pearls were delivered by courier and I am absolutely thrilled with them. I'm looking forward to wearing them out soon. Sue's help and expertise made the whole experience so easy and I am very happy with my new necklace...

  • 5/5 D H. 10 months ago on Google
    Natalia provided excellent service as did the store manager, they had good products and options at good prices plus I received a free gift and vouchers. A great experience.

  • 5/5 Louise T. 9 months ago on Google
    I can't speak more highly of the service we received from Sue Gibson, Manager at Albany Branch - it was exceptional. From the moment we stepped into the pristine store, Sue warmly welcomed us, and offered us constructive advice and suggestions. Not only is she is highly knowledgeable and fully conversant with all aspects of her trade, Sue is professional and efficient. Sue was most patient with us and listened carefully to our requests. The recommendations she made were exactly right. Sue sourced one item we were wanting from another part of NZ in record time. One other piece of jewelry which she arranged to have custom made, arrived several weeks ahead of schedule and we couldn't be happier with it - absolutely perfect. Sue regularly kept in contact with us to update us regarding progress of our order. It has been a real pleasure dealing with Sue, we feel like we have gained a friend. We are delighted with all of our purchases. Overall, this was a wonderful experience, we can't wait to return.

  • 5/5 Georgia W. 1 year ago on Google
    Great service, efficient and friendly staff!! My go to place for all jewellery over the years. Always a pleasure. Also big thanks to the team for cleaning almost my entire Jewelery collection!! This is also complimentary! Greatly appreciated!

  • 5/5 Caitlin S. 1 year ago on Google
    Exceptional service from Natalia who assisted me with choosing Christmas gifts for my daughter and wife. Made all the difference when deciding to make the purchases from Walker and Hall. Thanks, Steve

  • 5/5 Mark M. 1 year ago on Google
    Tatyana and W&H went above and beyond to help get a bracelet engraved in time for my partner’s birthday! The website said it would take three weeks and Tayana made it happen in time, thank you so much for the great service and help.

  • 5/5 Maddy E. 1 year ago on Google
    Such lovely staff. Went in as had a knot in necklace and they got the knot out and gave it a complimentary clean. Will definitely be going back!

  • 5/5 Robin K. 1 year ago on Google
    I took my 6 year old Karen Walker necklace to be repaired, the chain had broken. When I collected it I found out that Karen Walker had replaced my necklace with a brand new one free of charge. I was so amazed I was speechless! Just want to say a big thank you to all at Karen Walker and Walker and Hall Albany

  • 5/5 Rohan P. 1 year ago on Google
    I’ve been dealing with the store manager (Sue) for a number of years and have had nothing but great service from her. Highly recommend Sue and her expert advice. We have several of beautiful pieces all purchased from Sue and trust her advice . Thanks again.

  • 5/5 Fleur A. 1 year ago on Google
    Amazing service from Sue. I had a special ring design I wanted and Sue found the perfect diamond and gave her advice on how to enhance the design. Walker and Hall made the custom designed ring beautifully and we collected it from the Airport and I love it! We are so happy with the fantastic service and expertise from Sue. We would highly recommend visiting the Albany store for an amazing experience.

  • 5/5 L N. 1 year ago on Google
    We shopped around looking for the perfect engagement ring at the best price we found it at Walker&Hall. Thanks Sue you were amazing making us feel comfortable and showing us the best ring in the mall. We are delighted with our purchase. Absolutely the best customer service. Shame on Hamilton TeRapa Mall jewellery stores turned their noses 👃 up. Your loss, Walker & Halls gain, happy us 🥳🥂

  • 5/5 Ji M. 1 year ago on Google
    My fiance and I visited for a wedding ring consultation. We loved the experience, everyone was bright, professional and welcoming. They shared their thoughts, ideas and honest opinions on which wedding ring suits me best. I was slightly worried as I have a small finger size, but they guided us through the ring sizing process with clarification. We look forward to returning for a wedding band consultation later this year ❤️ if you are looking for wedding rings, we highly recommend visiting Walker and Hall!


Call +64 9 442 5883 Open on Google Maps

Amenities


  • Payments
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✗ Delivery
    • ✓️ In-store shopping

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