Medplus Family Medical Centre image

Medplus Family Medical Centre

Medical clinic Skin care clinic Pharmacy

🫤 The wait times at Medplus are getting intolerable. If you aren't waiting for them to pick up the phone, you are waiting hours for a call back or you are waiting for hours in the car park or waiting zone. Several times now we have gone to Medplus, only to wait for close to an hour before anyone even... People often mention Medplus, staff, time, professional, friendly, team,


Address

327 Lake Road, Takapuna, Auckland 0622, New Zealand

Website

medplus.co.nz

Contact

+64 9 489 2011

Rating on Google Maps

4.10 (75 reviews)

Open on Google Maps

Working Hours

  • Sunday: Closed
  • Monday: 8 am to 6 pm
  • Tuesday: 8 am to 6 pm
  • Wednesday: 8 am to 6 pm
  • Thursday: 8 am to 6 pm
  • Friday: 8 am to 6 pm
  • Saturday: 9 am to 12 pm

Featured Reviews


Frequently mentioned in reviews: Medplus (19) staff (11) time (8) professional (8) friendly (6) team (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 2/5 Sarah B. 2 years ago on Google
    The wait times at Medplus are getting intolerable. If you aren't waiting for them to pick up the phone, you are waiting hours for a call back or you are waiting for hours in the car park or waiting zone. Several times now we have gone to Medplus, only to wait for close to an hour before anyone even acknowledges us. I can understand the need to prioritize those in need but you have a duty as a healthcare provider to inform all customers if a doctor will be too busy to see you, despite an appointment. People have lives and jobs and can't afford to wait in limbo to hear if they will be looked after today. Terrible service. If you are too busy then please, hire more staff.
    3 people found this review helpful 👍

  • 5/5 Mallory B. 8 months ago on Google • 6 reviews
    The absolute best Medical centre with passionate staff who go above and beyond! When you walk through the door, you are quickly greeted with a warm and friendly smile from one of the receptionists. The service is always very quick. Jean is the most understanding GP. After being dissatisfied with my last GP, and always walking out of an appointment feeling like I had not been listened to, I decided to change to Medplus, after Jean was highly recommended to me. Jean is so kind, compassionate, and always gets things seen to promptly. She is very knowledgeable and takes the time to make sure that her patients feel heard. I always look forward to seeing her. The nurses are all so kindhearted and caring, too. When my son has needed his immunizations, or to be seen by a nurse, they have always made sure that he is happy and comfortable. Gemma and Pippa are so skilled and also possess this same empathy. Recently, my son was quite ill, and Pippa ended up calling me after her shift had ended, and over the weekend when she was not rostered to work, to check how my boy was doing. She really went the extra mile, and it is the little things like this that really mean so much. I am so happy that I chose Medplus as my GP, and I couldn't have chosen a better practice to care for mine and my family-friendly health needs.
    2 people found this review helpful 👍

  • 5/5 Peter O. 1 year ago on Google
    What a fabulous, professional team working day in, day out under very difficult circumstances (covid times). I do not have a single bad thing to say about them. They are professional, pro-active, caring and I think their selfless work is under appreciated. THANK YOU, THANK YOU FOR ALL THAT YOU DO FOR OUR COMMUNITY
    2 people found this review helpful 👍

  • 5/5 Craig 2 months ago on Google • 231 reviews New
    Good local clinic. Easy parking and has a pharmacy onsite also.

  • 5/5 Jenny P. 2 years ago on Google
    I have been a patient at Medplus since it's beginning, and can honestly say that the staff ; doctors, nurses and receptionists have always treated both myself and my family members with caring and professionalism. I miss not being able to visit in person, but they are doing an amazing job in difficult circumstances. Thank you as always for your advice and help .
    1 person found this review helpful 👍

  • 5/5 Ruth J. 2 years ago on Google
    Medplus Hauraki has been our family practice since moving to Auckland four years ago. The receptionists, nurses and doctors are all so friendly and professional. Love the online portal for booking appointments and online consultations. Also very handy to have the pharmacy right there too. Highly recommend.
    1 person found this review helpful 👍

  • 2/5 Cristen P. 1 year ago on Google
    Too many disappointments from this place mainly dealing with my kids. I keep giving them the benefit of the doubt but just get let down probably 75% of the time being a customer/patient here. I guess my family of 5 as enrolled patients keeps getting the more negative side of this clinic.
    1 person found this review helpful 👍

  • 5/5 C D. 1 year ago on Google • 66 reviews
    Excellent doctors, nurses and the rest of the staff are very friendly and always professional. They make you feel very well cared for and you can easily manage your own bookings, check your lab results, and even read the doctor's notes.

  • 5/5 Peter C. B. 4 months ago on Google • 49 reviews
    We have been patients here for years. As GP,'s, they are local, reliable and provide good support to we elderly persons. Well done team Medplus.

  • 3/5 Lynda S. 7 months ago on Google • 44 reviews
    Just when I had found the right doctor for me, she moved.. so changes in doctors and hours has made things a little challenging in holistic care. However friendly staff at reception has not changed. I was able to see doctor on same day of request, but the hefty fees may have something to do with that. Sadly, for this registered member, it may be time to shop around too. Location, on-site pharmacy and parking at door is convenient. Doctors are mix of young and experienced with good M:F. REMEMBER to check location of visit as they are in Hauraki And Devonport.

  • 5/5 Victoria M. 1 year ago on Google • 35 reviews
    We have been patients at Medplus for many years. All the staff are wonderful and professional and caring. The team have seen us through so many ups and downs of health and have never missed a beat. We often have them following up by phone to check on issues and the phone contact was particularly outstanding during our time isolating at home with Covid. You will not get a better, more professional, more well-rounded offering of services than the team at both Medplus clinics.

  • 5/5 Esther W. 6 months ago on Google • 24 reviews
    Very friendly staff indeed✨️. You can check your results on Health365 ,they also call and email you your results,which I'm very happy about that😊.Thank you MEDPLUS for taking good care of me and my family's health.May Godbless all their staff🙏......

  • 1/5 Nathan H. 5 months ago on Google • 10 reviews
    A month or two ago I went in for a lightweight appointment and chose to be on the safe side and get some x-rays as well. No news is good news they say. Fast forward to 7 days ago, and the latest update on my employment health insurance has an exclusion for a back condition found, identified and recorded by Medplus in those x-rays but never communicated to me. I have phoned Medplus three times asking what has happened and can I please be contacted to say where to from here. First time after a feeble excuse for the mistake I was assured I would receive a call/contact. Days later with no contact I called again and the curt response was that a message would be sent to my GP telling him that I had phoned and wanted a call. No result. Third time today and I was told to leave a message with the perhaps imaginary medical assistant, who in all of my calls in the past has NEVER answered that phone or returned the call. What's going on Medplus?

  • 5/5 Rae f. 1 year ago on Google • 8 reviews
    We always get excellent care from everyone at Medplus. Recently our long time GP has been on leave to focus on her own health but there has never been any problem getting in to see another GP or Nurse - and always in a timely way despite how busy they are. We feel incredibly lucky when we know so many others are struggling to get find a GP / Practice.

  • 5/5 Sarah E. 1 year ago on Google • 3 reviews
    I came into the clinic today for a smear test, which is not always the most comfortable procedure. I booked in with a nurse, and was lucky enough to have Mai. I can’t rate her highly enough, so friendly and kind, also very professional and efficient. She is an asset to the Medplus team, and I hope to see her again. Thanks Mai 😊

  • 4/5 Sophia M. 1 year ago on Google
    Was not prepared to sit for hours at north shore hospital so went to after hours clinic was happy I did, but just be prepared to pay. 🙏

  • 5/5 Alison H. 1 year ago on Google
    I feel very well looked after by my GP and the staff there! A big thank you to you all at Medplus Family Medical at Hauraki Corner from me!👏👍❤

  • 5/5 Jon N. 1 year ago on Google
    My Doctor here Nick he is very well organized and very helpful to understand what us as patient need to know about from what's he suggests to me to discuss, cheers I hope you are the man of the job you title cheers

  • 5/5 Kate N. 2 years ago on Google
    We had such a fantastic experience at Medplus today getting our Covid vaccines. Everything ran so smoothly and was so professional. Social distancing was in place, plenty of sanitiser everywhere and everyone wearing masks. I’m 36weeks pregnant so all of the safety measures put in place were so reassuring. Thank you to all the staff at Medplus for making this an easy experience. Would highly recommend.

  • 5/5 Binh N. 3 months ago on Google New
    Excellent service and staff. Thank Gemma for taking care of my son.

  • 5/5 Sarah D. 1 year ago on Google
    Massive thanks to the amazing humans at Medplus who took time to see both my wife and wee boy at short notice this week, and in what is a particularly challenging week for their own team. I have always felt safe in their hands, and that my family are in safe hands. We have a genuine appreciation and deep respect for everyone at Medplus, especially our fave Dr Heidi. Thank you for always going above and beyond. We see you.


Call +64 9 489 2011 Open on Google Maps

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