I went Mitre 10 Albany to pick up my online order and was going to do my first shopping in that store. while I was in their seeds section choosing some seeds, A staff member was coming towards me and said there was a surveillance security camera installed there, "don't steal the seeds "and went on "there $ 400 -500 worth seeds were stolen each week." I wonder if this kind of behaviour is the staff's daily routine or it's company's policy to tell the shoppers where the security cameras are and warn them don't steal the goods. While I was unloading the 4 bags vege mix I ordered into my car boot I found that one of them was patched with duct tape and still had a tear. I went back to the store to ask if I could get this damaged one swapped. They were not willing to help. There more than four staff members would rather stand around customer cservice counter than show me where the product's located when they were not busy at all. I was treated as a shoplifter there. Mitre 10 Albany were selling damaged goods without noticing customers. Worst shopping experience ever.

Thank you Dragan for being so helpful with our search for our baskets. We just thought you would say u don't have any and move on but you really went above and beyond and we're very grateful 😁

Today, I went to buy garden water pipes, and it was clearly marked $109, which was placed in the special sale area, but later I went to the checkout to the price change to $245. Then I told the manager of the cashier area, and she took me to see it again. She said that they had made a mistake in the price, and she told me that I could not sell you the price, although it was the same brand, it was not the same model. Very bad shopping experience.

Came into the store yesterday but unfortunately had to leave as the heat in the store was unbearable. There is no air circulation and it made my shopping experience awful. Summer has not yet arrived, I pity the staff that work there.

I am a regular (DIY) customer buy stuff for my landscaping need. Here’s my good/bad experience (mostly bad) at the checkout counter in drive through: 1. Load things into ur car and go to checkout. 2. If Good customer representative: (s)he will ask what have u loaded and quantity. If (s)he’s unsure about the product SKU (s)he will take ur help to find it in system or ask a team member to go and create a docket with handheld device in ur car or if short staffed politely ask you to help him/her etc etc. 3. The bad one: “Can u tell me SKU’s? I can’t do ur billing without SKU’s, go and find them out. “ Now u go back and click pictures of all the SKUs of all loaded items to get your billing done. Some of the products don’t even have SKU label and the above person only want SKU (not product images). Frustrating. And same story for getting ur receipt emailed by scanning your Airpoints card. “No, scanning Airpoints card won’t bring your account. Tell me your account number.” Do u even have account with us” And you will keep on arguing for 5-10 minutes to convince that it worked last 5-10 times with you at the checkout counter with exactly the same arguments. Again frustrating. I really love this store and will keep on coming but it’s frustrating to always go to this repetitive bad experience. If you want us to note SKUs or magically find them if label is missing, while we load please provide us pen and paper when we enter and ur system access to search and find SKU’s.

I was fortunate to be looked after by Izzy in the lighting department, she has an exceptional manner, very approachable, cust service extraordinaire, my purchase was simple and yet I didn't know what to do, I didn't know how to access the WiFi, she was patient, and communicated well, very knowledgeable not only with products but tech savvy. My life saver. Thank you :)

Was amazed with how staff was helpful and fast, they asked me before I asked, so proactive. I got the oven light bulbs replacement in and out in less than 2 minutes. I Never have that anywhere before.

Horrendous customer service experience. Had to make three trips to the store and two to their service rep to enforce my rights under the consumer guarantees act. Sold me a yellow deck water blaster that failed on second use and their agent said it cant be used for more than 30mins. Nothing in the description or manual. The one customer service rep a young guy was the exception and was the only one to apologise.

If only the customer service staff can be as helpful as the departments. I found command strips on sale (next to the checkout) and headed to cashier only to find that they we're normal price. She advised to speak to customer service. I enquired and was told that I wasn't a club members, So I wanted to join, to get the discount. Only to find, the staff removed the promotional sign after I walked to the cashier. All within 5min. Customer service then informed me that the deal is on longer available and even if I join the club membership, the deal can not be honored.. This did not sit right with me and I feel like this could have been handled better. I will definitely be thinking twice about visiting Miter 10 again, as this has not been the first time I've had a negative experience with them.

Went in on Sunday to the bathroom section as I am updating my bathroom, Cassidy was a massive help! Exceptional customer service! Came in looking for ideas and left with a quote!! Super knowledgeable of the products especially for a young staff member. Definitely recommend to others!

Need to share this because I actually went to Bunnings first; not a soul greeted me, no assistance, no staff in sight, I wondered around aimlessly trying to find the items I needed. Mitre 10 Albany; absolute opposite experience, greeted at door, asked if I needed help finding anything, staff everywhere, all productive and aware of people around them. The young lady who looked after me was outstanding. I purchased nearly $1100 worth of goods, (AirNZ fly points - bonus!). She even helped me load my car. Congrats Mitre 10, exceptional service 👏

Always have yummy brunch at Columbus Cafe with friends then go browsing!! Great service and friendly staff.

Found lovely well feed string of turtles 13cm hanging basket at only $24.98

A huge store!! Great range of gardening supplies. And the cafe is worth checking out to take a break.

Yesterday I went to the yard to get some wood for a project I'm working on. When I went to the counter to ask if someone was available to help me trim the five meter lengths down a bit in order to better transport them in my car, I was told by one man they weren't cutting at the moment. That's when Ian stepped forward and without complaint got the 4 lengths I wanted and proceeded to cut them by hand into the 2 meter lengths I needed. I just wanted to give a shout out to Ian and thank him for his help and enthusiasm, I really appreciated it!

Shocking customer service. Called the Warkworth store to ask if they had a product in store, was told yes so I drove to Warkworth to find out it wasn’t. Called Albany instead and explained the experience at Warkworth and specifically said if I drive all the way to Albany will I have the same situation, the lady on the phone assured me they have the product. I was now at home and drove all the way out to Albany to find out they did not, and haven’t had the product for years!! When I asked for some compensation, maybe a discount on my next purchase for the complete waste of time and petrol I was told no. I was also told a manager would contact me and surprise, they never did. Absolutely appalling and an unfair waste of time and petrol.

First time here. Magnificent showroom on upper floor for bathrooms and kitchens Has a Columbus Cafe attached Plenty of parking. Friendly, smiling staff. I'll be going back.

Ran in to purchase two fans! Traffic slow, parking a challenge, but a great place for a quick run in and out. Will visit again for sure.

Just came in to get spray paint to be told out of stock but silverdale had 22 cans in stock...so drove all the way to find out the shop hasnt even opened yet...what the hell!!! What a waste of time and petrol thanks for nothing

You can drop off your polystyrene here, in the trade area. Helpful staff. Great looking big shop. Also bought lots of plants

This store is definitely a flagship branch. Staff are awesome. Had issues with my local. Come to this branch and wow. Fantastic setups and displays. Huge range of products. Had shelving I wanted in stock, and even loaded it into my van for me . Coming here always now.

So handy coming here with lots of variety and very helpful staff. Most of the staff know their stuff and can recommend the best product. Easy parking and great prices. The kids love coming here too!!

My new happy place , lovely staff members , i feel welcomed

Having gone here a few times now for assistance with our above ground pool, I have found the staff here to be friendly and knowledgeable. I purchased a few items on Boxing day which meant I was given some vouchers, but the young guy serving forgot to activate them - this was sorted straight away so kudos to the Manager for that. Nothing bad to say to date, keep it up!

Cruize from plumbing gave us such good service! Will definitely be returning. Always good deals and overall great experience

Came in here for a heater and had the most EXCEPTIONAL service from Lily in the Heating department. She listened to us thoroughly, and asked detailed questions about the room size etc. to determine if we were buying the right heater. We walked away with a completely different heater to the one we originally went in for. Super impressed.

The woman at the checkout counter today around 5pm was the sweetest person I've ever met. Sadly didn't get her name, but I think she's blonde? If you can figure out who I'm talking about, give her a raise!

Always love coming here to shop, can spend hours looking around, having a drink in cafe and leave with a full trolley! Staff have always been very friendly and helpful.

19/1/23 Very happy with the helpfulness of staff at Albany especially Kayla from the Security team who helped me with my 2 trolleys of goodies to my car and Lily from Seasonal. Both friendly and super helpful, much appreciated.

Great place to grab everything you need for those projects. Great selection of BBQ's and the Team are very helpful and knowledgeable about low and slow pellet smoker cooking. Cheers Team :-)

Speechless experience. They advertised that they do the price match and told me that they could not do it after waiting for 30 mins since they only offer 2 yrs warranty on the product in their system and the other supplier offers 3 yrs. Even the box clearly stated on it its 3 year warranty… They just asked me to go other supplier…

Massive thank you to Jeremiah for the expert advice on lawnmowing, he was so helpful, he let me bring in my lawnmower so he could diagnose why it wasn't working. He went above and beyond and for that I am extremely thankful. Will be doing all my hardware business with Mitre 10 Albany moving forward.

All the staff were super friendly and helpful. Every corner we turned was someone to say hi and ask if we needed anything. Great experience. Thanks to the team

The staff are polite awesome and attentive and very informative, recommend this place to anyone who is looking for some diy projects! wonderful selection of tools paint ect. Keep up the good work thank you for always helping customers out!