Was interested in buying a Toyota from the yard. After looking around for close to 10 minutes no sale staff approached me to offer assistance which amazed me no end. No one else was looking at cars on the yard and only one sales assistant appeared less than interested in me while playing on his mobile. Ended up buying a car from a different yard around the corner 30 minutes later. Maybe online sales are more important these days? For a little interest and effort they would have had a sale. Dilemma when getting another car later this year for another of my kids.

it is a wonderful experience from North shore Toyota, special thanks to sale repre-Helen Wei. She is a highly motivated and smart sale , who is very excellent in effectively communication from various social networking with strong organizational skills. She provided detailed information about different modes of vehicle patiently. Her professional knowledge really helped me to choose the most suitable car with my budget.

Went in one weekend looking to buy a new/near new Hilux and the salesman showed very little interest. Pretty much gave me 30 secs of his time and it wasn't busy at all. Went on to buy a Ute from their competitors on that same day. Very unlikely I'll ever step into Toyota yard after this experience.

I bought brake pads for my car. They gave me the wrong part. Paid around $100 for it. Returned it and they said it will take a while, 4 weeks to be exact, to arrive. So they gave me an option for an after market replacement with the same quality and PRICE as the original one. After 3 days of waiting I went there to pick it up. They gave me a TRW brand. I took it trusting them its an equavalent part as the original one. As Im not familiar with TRW, I did some research, I checked Repco and they have the exact brake pads, same part number and it only costs $29!!! What a rip off! At least what they can do is refund me the diffrence of price I paid to them!

I bit annoying the waiting area. No power plugs; so hard to work on the laptop when nothing yo power it up with. And it would have been awesome to have free wifi to work on instead of dealing with bad reception in some places of the waiting room. For money the money people and companies spend, in surprised of limited the waiting room is

Very enjoyable and hassle-free purchase experience!!! Incredible customer service received from consultant Star Chen! He is friendly and professional, providing me with detailed and useful information . No pressure salesman. Highly recommended. Definitely will buy my next car from him too :)

Yet again, the sales team can’t be bothered to act on my query to purchase a vehicle from your yard. It’s not the first time I have experienced this poor service, the last time I went and bought a Volvo instead. This time it was for my husband who wants the new Landcruiser. We have been customers before but still no response after a whole week, I even took time out of my day to come into the yard. Makes me wonder if you need to be a middle aged bald man to be taken seriously in your dealership. So disappointing.

North Shore Toyota are great. Their mechanics/service staff are helpful, honest, and considerate. I recently bought a new car here too and the process was smooth and I'm incredibly happy. King is great.

Good old fashioned honest service, good to see Toyota looking after it customers

I love seeing the (usually ignored, looked down on & written off as a timewaster) response I get wearing my worst clothes & then paying cash for large purchases! I was immediately greeted nicely and directed to James. James was extremely helpful, polite & listened to what I wanted, even though I looked untidy in old farm clothes with windblown, unkempt hair.! His professionalism was outstanding. The car I've purchased exceeds my expectations and James did everything in his power to ensure my happiness. Thanks for the coffees and extra presents. I HIGHLY recommend North Shore Toyota ..!!!

Poor Attitude of staff. Called for my new car service… Wow really disappointed about the person answered the call at North Shore Toyota. She was not interested on my inquiry at all. not helpful/ not friendly/ very rude. Didn’t expect this from a Pioneer brand like Toyota. maybe you are having enough customers and not in need of new ones. i know that my review doesn't really matter as i'm just a ONE customer. but my Car matters for me... but remember one day you will loose lot of customers "Toyota lovers". Cheers and bye TOYOTA

Many thanks to Bobby, King and Di, for making the purchase experience at Toyota North Shore so nice and easy. They are so patient to answer our questions and so professional in providing us the sales and customer services. The purchasing experience we received from the team at Toyota North Shore is top notch. We won’t hesitate to recommend Toyota North Shore to our friends and families!

Thank you so much North Shore Toyota 🙏🩸 I am so happy and grateful for the following person who helped me so to buy my new Rav4 ♥️💜 James Vann, Ash, Sam. Thank you Lord Jesus for sending Christian man like James Vann who was very helpful, kind , very supportive and understanding man James went to extra miles to helped what I need for my birthday present.🌺💐❣️💘 Praise the God 🙏🌺All Glory to God. James is very good hearted man who is always care for my needs and wants .❤️💝🌹💖James-is very friendly , useful and profitable person in Toyota .I admire a good - hearted person has a sense of humour that lifts others up and doesn’t tear them down 🙏🩸💚 Ash the General Manager who knows me and gave me some discounts for my Rav4. 💓🥀thanks Ash for helping me 🙏🩸 Sam was the person who came to pick me from my house. 🌸💕which was arranged by James Vann 🙏🩸💚 My father in law (!John) recommended me to go and see James in North shore Toyota . 🙏🩸He already bought the car from him💜❤️‍🩹💗 Thank you 💚thank you 💜thank you♥️ James Vann, Ash , Sam and others staff who helped me to buy the car of my dream 🌹💖 May God bless you everyone with much more happiness around in your life 🙏🩸🙏🩸🙏 Warm Regards Rohini Lata

Dear North Shore Toyota, I wanted to share my incredible experience with your dealership, particularly with Ash Pateria, James Vann and his exceptional team. I recently purchased a car from your dealership, and although I encountered a major issue with the hybrid battery shortly after the purchase, the way Ash and his team handled the situation was nothing short of remarkable. From the moment I walked into your dealership, Ash made the car-buying process an absolute pleasure. He took the time to understand my needs and preferences, guiding me through your extensive inventory to find the perfect car that suited my lifestyle and budget. His knowledge and professionalism were truly impressive, and I felt confident in my choice. However, what truly sets your dealership apart is how you handle post-purchase issues. When I contacted Ash about the hybrid battery problem, he and his team acted swiftly and decisively. They organized a thorough inspection of my car, identified the issue, and ensured that all necessary repairs and replacements were completed promptly. Throughout this process, Ash's communication was exceptional. He kept me informed every step of the way, ensuring that I was comfortable with the resolution. It's rare to find such dedication to customer satisfaction, especially when faced with unexpected challenges. The outstanding service I received from Ash and his team has left a lasting impression on me. They turned what could have been a frustrating experience into an opportunity to showcase your dealership's commitment to excellence. I can confidently say that North Shore Toyota has earned my trust and loyalty. Please convey my heartfelt gratitude to Ash and his team for their unwavering dedication to customer satisfaction. I couldn't have asked for a better experience, and I look forward to continuing my relationship with your dealership in the future. Sincerely, Sudarshan Shukla

Sandy, thank you and all the team at NST for the amazing customer service experienced today. Seven years since we purchased our car new from NST you've always provided great service, keeping our family car safe and reliable. Exceeding all expectations on service, speed and cost today was next level. Thank you. #50799

Purchased a car yesterday, William is a great guy to deal with, he needs practice at making coffee

My car was booked in on Monday for a service and warrant, I dropped off my car and told a very pleasant man that it was booked in on Friday for a clean,I was sorry that it was so grubby but I couldn't get it cleaned before the warrant. I went later in the day to pick it up but it wasn't quite ready, what lovely thought full polite guys making sure I was OK when I went to get my car it was so clean and the inside was vacuumed and so clean I was stunned and so very grateful the service was exemplary, I would recommend north shore toyota to every one I meet and give it 5 gold stars thank you toyota,I hope you all have a fabulous Xmas and new year cheers 🍻 Maureen Snookes

I initially bought my car from North Shore Toyota through Prem. He was great to deal with and very professional from the start and helped me through the entire process of purchasing my first vehicle. I have continued with getting my vehicle servicing done through North Shore Toyota, as the service is always friendly and prompt. My overall experience has been great and I would highly recommend Prem and North Shore Toyota.

Great service. Was recently in for a WOF and a service. Staff were very friendly and helpful. The car was well looked after and even ready to collect before the arranged time

Thank you Toyota service team you guys and girls always take care of my car. Thank you for doing all the work that needed to be done. You guys are awesome.

Was a very good and pleasent experience get my car at North Shore Toyota. Excellent and awesome service, peace of mind and ease of dealing from Star Chen their used car sales consultant. He cares and takes the effort to know my needs, budget and most of all don't push you in selling a car you don't need. Exceptional service from him and the others from North Shore Toyota. Kudos Star Chen

We are more than happy, specially with Adrian. Everything is well organized and care about customers. We will get back to Adrian and North shore Toyota for next year's. Thanks for your help with Adrian.

I booked my vehicle with Toyota Northshore on 26/10/2022 I was told that the battery will arrive from Japan in the middle of November and the vehicle will be ready than. Today on 14 November I called them to check if my vehicle is ready so I can pick it up they said another 6 weeks required to fix it as the battery is still on its way. So disappointing service no credibility no apology and no other option was given except wait for the part to arrive.

I have been dealing with NST for over 15 years and have multiple vechiles from them both personal and business use. My last purchase was a LC300 and as always the service was excellent from the team. It’s always worth the journey from Manukau

I broke down at 4:15 on a busy Friday evening. The staff at North Shore Toyota were awesome. They organized a courtesy car and got everything sorted for me. Exceptional service!

They were busy so had to wait a while but they had a full person height touch screen to browse the website which was extremely helpful while Waiting. Service was good and answered my questions in a genuine way.

Very helpful staff. Just book it, drop car off and leave. Call you when it’s ready.

Tried to diagnose my Toyota vitz and after couple of weeks, they said that they have no luck finding it. Charged for two hours for nothing. Why did I take my car to Toyota? Believing that they have device to diagnose their own car! Am not sure what to do with my car now.

Due to some reason the gentleman hesitated to show me car and kind of ignoring me. But he is treating other people differently, not sure why such a discriminatory experience I had. Second visit that person was not there and was a good experience.