1/5 Genevieve T. 1 year ago on Google
Holiday
party
for
work
was
booked
here
so
I
asked
them
to
book
a
room
for
me
to
avoid
having
to
travel
alone
in
downtown
Austin
at
night.
The
issues
began
straight
away
upon
my
arrival.
The
young
man
who
received
me
at
the
valet
area
was
extremely
rude
and
off-putting.
I
was
attempting
to
explain
that
I
needed
assistance
from
persons
at
the
hotel
to
offload
all
of
the
party
items
I
had
with
me
and
he
continually
interrupted
me.
Further,
he
acted
as
if
it
was
a
inconvenience
that
I
even
asked
that.
I
had
just
hosted
a
large
holiday
party
at
another
hotel
in
another
city
the
night
before
and
they
were
more
than
gracious
and
helpful
so
I
was
surprised
by
this
interaction.
The
party
room
was
small
and
uncomfortable
so
after
that
experience,
I
simply
wanted
to
rest
in
my
room
but
that
was
impossible.
The
bed
in
my
room
was
a
metal
bed
(freestanding)
that
squeaked
with
the
slightest
movement
(adjusting
pillows,
rolling
over,
etc.)
and
was
not
comfortable
at
all.
The
noise
in
the
hallways
from
people
chatting
sounded
like
they
were
in
my
room
(I
could
see
into
the
passageway
through
the
gap
in
my
door).
The
room
was
in
poor
condition,
shabby
paint,
damage
to
walls,
baseboard.
I
realise
the
hotel
is
old
so
I
expect
a
certain
amount
of
wear
over
time
but
this
room
appeared
to
not
have
been
properly
turned
or
checked
for
some
time.
There
was
one
hotel
team
members
who
were
kind
(he
was
called
Eric
and
I
enjoyed
interacting
with
him)
but
most
acted
bothered
when
performing
their
duties.
The
young
man
with
whom
I
checked
out
became
very
snippy
with
me
when
I
asked
him
if
he
printed
my
receipt
as
I
was
planning
to
simply
have
it
emailed
instead.
I
believe
he
assumed
I
was
attempting
to
rush
him
but,
like
the
reception
team
member,
he
cut
me
off
before
I
could
ask
my
question.
I
would
never
return
here,
would
never
suggest
this
hotel
to
anyone.
We
spent
a
large
sum
of
money
for
the
party
and
rooms
and
this
was
the
most
disappointing
experience
at
any
hotel.
1 person found this review helpful ๐